COMMON POSITION (EC) No 55/98 adopted by the Council on 24 September 1998 with a view to adopting Regulation (EC) No .../98 amending Regulation (EEC) No 2299/89 on a code of conduct for computer reservation systems (CRSs)
23. 11. 98 EN Official Journal of the European Communities C 360/69 COMMON POSITION (EC) No 55/98 adopted by the Council on 24 September 1998 with a view to adopting Regulation (EC) No. /98 amending Regulation (EEC) No 2299/89 on a code of conduct for computer reservation systems (CRSs) (98/C 360/02) THE COUNCIL OF THE EUROPEAN UNION, Having regard to the Treaty establishing the European in particular Article 75 and Community, and Article 84(2) thereof, Having regard to the proposal from the Commission, Having regard to the opinion of the Economic and Social Committee (1), Acting in accordance with the procedure laid down in Article 189c of the Treaty (2), (1) Whereas Regulation (EEC) No 2299/89 (3) has made a major contribution to ensuring fair and unbiased conditions for air carriers in computer reservation systems, thereby protecting the interests of consumers; (2) Whereas it is necessary to extend the scope of Regulation (EEC) No 2299/89 and to clarify its provisions and it is appropriate to take these measures at Community level to ensure that the objectives of the Regulation are met in all Member States; (3) Whereas this Regulation is without prejudice to the application of Articles 85 and 86 of the Treaty; (4) Whereas this Regulation is without prejudice to the application of Directive 95/46/EC of the European Parlament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (4); (1) OJ C 95, 30. 3. 1998, p. 27. (2) Opinion of the European Parliament of 15 May 1998 (OJ C 167, 1. 6. 1998, p. 297), Council Common Position of 24 September 1998 and Decision of the European Parliament of. (not yet published in the Official Journal). (3) OJ L 220, 29. 7. 1989, p. 1. Regulation as amended by Regulation (EEC) No 3089/93 (OJ L 278, 11. 11. 1993, p. 1). (4) OJ L 281, 23. 11. 1995, p. 31. (5) Whereas Commission Regulation (EC) No 3652/93 (5) exempts agreements for the common of purchase, the computerised provisions of Article 85(1) of the Treaty; operation from and systems development reservation (6) Whereas it is desirable to clarify the basis on which parent carriers should be charged for bookings they are required to accept from competing CRSs; (7) Whereas it is necessary to clarify the basis on which CRSs charge for the services they provide for participating carriers and subscribers, in particular as regards incentives and in order to improve transparency; (8) Whereas it is necessary to ensure that third parties carrying out services on behalf of a CRS are subject to the same obligations as the code imposes on that CRS; (9) Whereas the code’s CRS audit requirements should also be used to check data-protection requirements arising out of Directive 95/46/EC; (10) Whereas it is necessary to specify the obligations of subscribers under the code so that the reservation services they provide for their customers are not inaccurate, misleading or discriminatory; (11) Whereas express provision ought to be made for a defendant’s right to be heard on matters to which the Commission takes objection; (12) Whereas the integration of rail services into the CRS principal display can improve the quality of information available to consumers and provide consumers with the best options for their travel arrangements; (5) OJ L 333, 31. 12. 1993, p. 37. Regulation as amended by the Act of Accession of 1994. C 360/70 EN Official Journal of the European Communities 23. 11. 98 (13) Whereas rail operators distributing certain well-defined categories of their services through the principal displays of CRSs should be subject to conditions comparable to those imposed on air carriers; (14) Whereas facilities information or distribution offered by a carrier or a group of air carriers should not be subject to certain code provisions provided that such arrangements are clearly and continuously identified, HAS ADOPTED THIS REGULATION: Article 1 Regulation (EEC) No 2299/89 is hereby amended as follows: (b) paragraph following: (m) shall be replaced by the ‘(m) “consumer” shall mean any person seeking information about or intending to purchase an air-transport product for private use;’ (c) the following paragraphs shall be added: ‘(q) “unbundled rail-transport product” shall mean the carriage of a passenger between two stations by rail, including any related ancillary services and additional benefits offered for sale or sold as an integral part of that product; (r) “bundled rail-transport product” shall mean a pre-arranged combination of an rail-transport product with unbundled other rail services not ancillary transport, offered for sale or sold at an inclusive price; to 1. Article 1 shall be replaced by the following: ‘Article 1 (s) “rail-transport product” shall mean both rail-transport unbundled and bundled products; This Regulation shall apply to any computerised it contains in so reservation system, air-transport products and in so far as rail-transport products are incorporated in its principal display, when offered for use or used in the territory of the Community, irrespective of: far as — the status or nationality of the system vendor, — the source of the information used or the location of the relevant central data processing unit, — the geographical location of the airports between which air carriage takes place. ’; (t) “ticket” shall mean a valid document giving entitlement to transport or an equivalent including electronic, form issued or authorised by the carrier or its authorised agent; paperless, in (u) “duplicate reservation” shall mean a situation which arises when two or more same reservations are made passenger when is evident that the passenger will not be able to use more than one. ’; the for it 2. Article 2 shall be amended as follows: 3. Article 3a shall be amended as follows: (a) paragraph following: (l) shall be replaced by the (a) paragraph 1(b) shall be replaced by the following: ‘(l) “subscriber” shall mean a person, other than a consumer, or an undertaking, other than a participating carrier, using a CRS under contract or other financial arrangement with a system vendor. A financial arrangement shall be deemed to exist where a specific payment is made for the services of the system vendor or where an air-transport product is purchased;’ ‘(b) The parent carrier shall not be obliged to accept any costs in this connection except for reproduction of the information to be provided and for accepted bookings. The booking fee payable to a CRS for an accepted booking made in accordance with this Article shall not exceed the fee charged by the same CRS to participating carriers for an equivalent transaction;’ 23. 11. 98 EN Official Journal of the European Communities C 360/71 (b) paragraph 2 following: shall be replaced by the both globally and selectively with regard to the market in which they operate; ‘2. The obligation imposed by this Article shall not apply in favour of a competing CRS when, in accordance with the procedures of Article 11, it has been decided that that CRS is in breach of Article 4a or of Article 6 concerning parent carriers’ unauthorised access to information. ’; 4. in Article 4(1) the following subparagraph shall be added: ‘The principles stated in the first and second subparagraphs shall apply to rail services in respect of data provided for inclusion in the principal display. ’; (v) a group of airlines and/or subscribers is entitled to purchase data for common processing. ’; 8. paragraphs (4) and (5) of Article 6 shall be deleted; 9. the following Article shall be inserted: ‘Article 9a 5. in Article 4a the following paragraph shall be added: 1. (a) ‘4. The system vendor shall ensure that any third parties providing CRS services in whole or in part on its behalf comply with the relevant provisions of this Regulation. ’; 6. Article 6(1)(a) shall be replaced by the following: ‘(a) information concerning identifiable individual bookings shall be provided on an equal basis and only the air carrier or carriers participating in the service covered by and to the subscribers involved in the booking. to concerning identifiable Information under the control of the system vendor individual bookings shall be archived off-line within 72 hours of the completion of the last element in the individual booking and destroyed within three years. Access to such data shall be allowed only for billing-dispute reasons. ’; 7. Article 6(1)(b) shall be amended as follows: (a) point (ii) shall be replaced by the following: ‘(ii) participating such data may and, on request, shall cover and/or all subscribers, no identification, either directly or indirectly, of, or personal information on a passenger or a corporate user;’ carriers include shall but In the case of information provided by a CRS, a subscriber shall use a neutral display in accordance with Article 5(2)(a) and (b) unless another display is required to meet a preference indicated by a consumer. (b) No subscriber shall manipulate information provided by a CRS in a manner that leads to inaccurate, misleading or discriminatory information to any presentation of that consumer. (c) A subscriber shall make reservations and the issue information contained in the CRS used, or as authorised by the carrier concerned. in accordance with tickets (d) A subscriber shall inform each consumer of any en route changes of equipment, the number of scheduled en route stops, the identity of the air carrier actually operating the flight, and of any changes of airport required in any itinerary provided, to the extent that that information is present in the CRS. The subscriber shall inform the consumer of the name and address of the system vendor, the purposes of the processing, the duration of the retention of individual data and the means available to the data subject of exercising his access rights. (b) the following points shall be added: ‘(iv) information is made available on request to participating carriers and subscribers (e) A consumer shall be entitled at any time to have a print-out of the CRS display or to be given access to a parallel CRS display reflecting the image that is being displayed to the subscriber. C 360/72 EN Official Journal of the European Communities 23. 11. 98 (f) A person shall be entitled to have effective access free of charge to his own data regardless of whether the data is stored by the CRS or by the subscriber. chosen by the carrier shall not exceed the cost of the medium itself together with its transportation costs. A subscriber shall use the distribution facilities 2. of a CRS in accordance with Annex II. ’; 10. Article 10, paragraphs 1 and 2 shall be replaced by the following: ‘1. (a) Any fee charged to a participating carrier by a system vendor shall be non-discriminatory, reasonably reasonably related to the cost of the service provided and used and shall, in particular, be the same for the same level of service. structured and to allow sufficiently detailed The billing for the services of a CRS shall be the participating carriers to see exactly which services have been used and fees therefore; as a minimum, booking fee bills shall include the following information for each segment: the — type of CRS booking, — passenger name, — country, — IATA/ARC agency identification code, — city-code, — city pair of segment, — booking date (transaction date), — flight date, — flight number, — status code (booking status), — service type (class of service), — passenger name record (PNR) locator and — booking/cancellation indicator. A participating air carrier shall be offered the facility of being informed when any booking or transaction is made for which a booking fee will be charged. Where a carrier elects to be so informed, it shall be offered the option of disallowing any such booking or transaction, unless the latter has already been accepted. In the event of such a disallowance, the air carrier shall not be charged for that booking or transaction. be for the and shall level of structured (b) Any fee for equipment rental or other service charged to a subscriber by a system non-discriminatory, vendor reasonably reasonably related to the cost of the service provided and used and shall, in particular, be the service. same same Productivity benefits awarded to subscribers by system vendors in the form of discount on rental charges or commission payments shall be deemed to be distribution costs of the system vendors and shall be based on ticketed to paragraph 5 of Annex II the system vendor does not know whether a ticket has been issued or not, then that system vendor shall be entitled to rely upon notification of the ticket number from the subscriber. segments. When, subject The billing for the services of a CRS shall be sufficiently detailed to allow subscribers to see exactly which services have been used and what fees have been charged therefore. 2. A system vendor shall, on request, provide interested parties, including consumers, with details of current procedures, fees and system facilities, including interfaces, editing and display criteria used. For consumers that information shall be free of charge and cover the processing of individual data. This provision shall not, however, require a system vendor to disclose proprietary information such as software. ’; 11. Article 19(1) shall be replaced by the following: The billing information shall be offered on magnetic media. The fee to be charged for the billing information provided in the form ‘1. Before taking decisions pursuant to Article 11 or 16, the Commission shall give the undertakings the or associations of undertakings concerned 23. 11. 98 EN Official Journal of the European Communities C 360/73 opportunity of being heard on the matters to which the Commission takes or has taken objection. ’; choose to include certain well-defined categories of rail services, while respecting the principles stated in Article 3(2). 12. Article 21 shall be replaced by the following: ‘Article 21 1. Neither Article 5, Article 9(5) nor the Annexes shall apply to a CRS used by an air carrier or a group of air carriers: (a) in its or their own office or offices and sales counters clearly identified as such, or A rail-transport operator shall be deemed to be 4. a participating or parent carrier, as appropriate, for the purposes of the code, in so far as it has an agreement with a system vendor for the distribution of its products through the principal display of a CRS or its own reservation system is a CRS as defined in Article 2(f). Subject to paragraph 5, those products shall be treated as air-transport products and shall be incorporated in the principal display in accordance with the criteria set out in Annex I. (b) accessible to provide facilities telecommunications continuously provider or providers as such. information and/or distribution public and information a clearly identifying network, through the 2. Where booking is performed directly by an air carrier, to Article 9a(d) and (f). ’; that air carrier shall be subject 13. Article 21a(1) shall be replaced by the following: The system vendor shall ensure that the ‘1. technical compliance of its CRS with Article 4a and Article 6 is monitored by an independent auditor on a calendar year basis. For that purpose, the auditor shall be granted access at all times to any programs, procedures, operations and safeguards used on the computers or computer systems through which the system vendor provides its distribution facilities. Each system vendor shall submit its auditor’s report on his inspection and findings to the Commission within four months of the end of the calendar year under review. The Commission shall examine those reports with a view to taking any action necessary in accordance with Article 11(1). ’; 14. the following Article shall be added: ‘Article 21b 5. (a) When applying the rules laid down in paragraphs 1 and 2 of Annex I to rail services the system vendor shall adjust the ranking principles for the principal display in order to take due account of the needs of consumers to be adequately informed of rail services that represent a competitive alternative to the air services. In particular, system vendors may rank rail services with a limited number of short stops with non-stop direct air services. (b) System vendors shall define clear criteria for the application of this Article to rail services. Such criteria shall cover elapsed journey time and reflect the need to avoid excessive screen padding. At least two months before their application those criteria shall be submitted to the Commission for information. 6. For the purposes of this Article, all references to “flights” in this Regulation shall be deemed to include references to “rail services” and references to “air-transport products” shall be deemed to include references to “rail products”. 7. Particular attention shall be given to an assessment of the application of this Article in the Commission’s report under Article 23(1). ’; Subject to this Article, this Regulation shall 1. apply to the inclusion of rail-transport products. A system vendor may decide to include rail 2. services in the principal display of its CRS. 15. Article 22(1) shall be replaced by the following: ‘1. This Regulation shall be without prejudice to national legislation on security, public-order and data-protection measures taken in implementation of Directive 95/46/EC (*). 3. Where a system vendor decides to include rail products in the principal display of its CRS, it shall (*) OJ L 281, 23. 11. 1995, p. 31. ’; C 360/74 EN Official Journal of the European Communities 23. 11. 98 16. Article 23 shall be replaced by the following: 17. the Annex shall be replaced by Annexes I and II set out in the Annex hereto. ‘Article 23 Within two years of the entry into force of this Regulation, the Commission shall draw up a report on the application of this Regulation which shall, inter alia, take account of economic developments in the relevant market. That report may be accompanied by proposals for the revision of this Regulation. ’; This Regulation shall enter into force on the 30th day following its publication in the Official Journal of the European Communities with the exception of the new Article 10(1)(b) of Regulation (EEC) No 2299/89, which shall enter into force six months after the publication of this Regulation. Article 2 This Regulation shall be binding in its entirety and directly applicable in all Member States. Done at. For the Council The President 23. 11. 98 EN Official Journal of the European Communities C 360/75 ANNEX ‘ANNEX I Principal display ranking criteria for flights (1) offering unbundled air transport products 1. Ranking of flight options in a principal display, for the day or days requested, must be in the following order unless requested in a different way by a consumer for an individual transaction: (i) all non-stop direct flights between the city-pairs concerned; (ii) all other direct flights, not involving a change of aircraft or train, between the city-pairs concerned; (iii) connecting flights. 2. A consumer must at least be afforded the possibility of having, on request, a principal display ranked by departure or arrival time and/or elapsed journey time. Unless otherwise requested by a consumer, a principal display must be ranked by departure time for group (i) and elapsed journey time for groups (ii) and (iii). 3. Where a system vendor chooses to display information for any city-pair in relation to the schedules or fares of non-participating carriers, but not necessarily all such carriers, such information must be displayed in an accurate, non-misleading and non-discriminatory manner between carriers displayed. 4. If, to the system vendor’s knowledge, information on the number of direct scheduled air services and the identity of the air carriers concerned is not comprehensive, that must be clearly stated on the relevant display. 5. Flights other than scheduled air services must be clearly identified. 6. Flights involving stops en route must be clearly identified. 7. Where flights are operated by an air carrier which is not the air carrier identified by the carrier designator code, the actual operator of the flight must be clearly identified. That requirement will apply in all cases, except for short-term ad hoc arrangements. 8. A system vendor must not use the screen space in a principal display in a manner which gives excessive exposure to one particular travel option or which displays unrealistic travel options. 9. Except as provided in paragraph 10, the following will apply: (a) for direct services, no flight may be featured more than once in any principal display; (b) for multi-sector services involving a change of aircraft, no combination of flights may be featured more than once in any principal display; (c) flights involving a change of aircraft must be treated and displayed as connecting flights, with one line per aircraft segment. Nevertheless, where the flights are operated by the same carrier with the same flight number and where a carrier requires only one flight coupon and one reservation, a CRS should issue only one coupon and should charge for only one reservation. 10. 1. Where participating carriers have joint venture or other contractual arrangements requiring two or more of them to assume separate responsibility for the offer and sale of air-transport products on a flight or combination of flights, the terms “flight” (for direct services) and “combination of flights” (for multi-sector services) used in paragraph 9 must be interpreted as allowing each of the carriers concerned — not more than two — to have a separate display using its individual carrier- designator code. (1) All references to “flights” in this Annex are in accordance with Article 21b(6). C 360/76 EN Official Journal of the European Communities 23. 11. 98 2. Where more than two carriers are involved, designation of the two carriers entitled to avail themselves of the exception provided for in subparagraph 1 must be a matter for the carrier actually operating the flight. In the absence of information from the operating carrier sufficient to identify the two carriers to be designated, a system vendor must designate the carriers on a non-discriminatory basis. 11. A principal display must, wherever practicable, include connecting flights on scheduled services which are operated by participating carriers and are constructed by using a minimum number of nine connecting points. A system vendor must accept a request by a participating carrier to include an indirect service, unless the routing is in excess of 130 % of the great circle distance between the two airports or unless that would lead to the exclusion of services with a shorter elapsed journey time. Connecting points with routings in excess of 130 % of that great circle distance need not be used. 23. 11. 98 EN Official Journal of the European Communities C 360/77 ANNEX II Use of distribution facilities by subscribers 1. A subscriber must keep accurate records covering all CRS reservation transactions. Those records must include flight numbers, reservations booking designators, date of travel, departure and arrival times, status of segments, names and initials of passengers with their contact addresses and/or telephone numbers and ticketing status. When booking or cancelling space, the subscriber must ensure that the reservation designator being used corresponds to the fare paid by the passenger. 2. A subscriber should not deliberately make duplicate reservations for the same passenger. Where confirmed space is not available on the customer’s choice, the passenger may be wait-listed on that flight (if a wait-list is available) and confirmed on an alternative flight. 3. When a passenger cancels a reservation, the subscriber must immediately release that space. 4. When a passenger changes an itinerary, the subscriber must ensure that all space and supplementary services are cancelled when the new reservations are made. 5. A subscriber must, where practicable, request or process all reservations for a specific itinerary and all subsequent changes through the same CRS. 6. No subscriber may request or sell airline space unless requested to do so by a consumer. 7. A subscriber must ensure that a ticket is issued in accordance with the reservation status of each segment and in accordance with the applicable time limit. A subscriber must not issue a ticket indicating a definite reservation and a particular flight unless confirmation of that reservation has been received. ’ C 360/78 EN Official Journal of the European Communities 23. 11. 98 STATEMENT OF THE COUNCIL’S REASONS I. INTRODUCTION On 10 July 1997, the Commission submitted to the Council a proposal for a Council Regulation (EC) No. amending Regulation (EEC) No 2299/89 on a code of conduct for computerised reservation systems (CRSs) (1). The European Parliament delivered its opinion at first reading on 15 May 1998 (2). The Economic and Social Committee delivered its opinion on 28 January 1998 (3). The Commission amended its proposal in the light of these opinions and transmitted it to the Council on 16 June 1998 (4). The Council adopted its common position in accordance with Article 189c of the Treaty on 24 September 1998. II. PURPOSE OF THE PROPOSAL This proposal aims at extending the scope of Regulation (EEC) No 2299/89 and clarifying its provisions so as to — enable an integration of rail services into a CRS display of air transport services and ensure that rail operators distributing services through this CRS are subject to the same conditions as air carriers, — bring into the scope of the code, systems providing information directly to the consumer by electronic means, — clarify the basis on which parent carriers should be charged for bookings they are required to accept from competing CRSs, — clarify the basis on which CRSs charge for the services they provide to participating carriers and subscribers, — ensure that third parties carrying out services on behalf of a CRS are subject to the same obligations the code imposes on that CRS. III. ANALYSIS OF THE COMMON POSITION The common position adopted by the Council corresponds largely to the amended proposal submitted by the Commission and takes on board most of the amendments adopted by the European Parliament (see Section IV). Some adjustments were introduced by the Council (see Sections V and VI) with a view to clarifying the application of the code in particular as regards the basis on which CRSs charge for the services they provide, the definition of financial arrangement and the provision of information concerning individual bookings in accordance with Community data protection legislation. (1) OJ C 267, 3. 9. 1997, p. 67. (2) Doc. 8458/98 PE-RE 36 ADD 1. (3) OJ C 95, 30. 3. 1998, p. 27. (4) OJ C 240, 31. 7. 1998, p. 17. 23. 11. 98 EN Official Journal of the European Communities C 360/79 Recitals The recitals were redrafted in order to make them consistent with the amendments introduced in the articles. The new text of the recitals corresponds in substance to the Commission’s amended proposal except for the following changes: — deletion of the recital relating to providing information directly to the consumer by electronic means (former recital 6), — addition to the recital relating to clarifying the basis on which CRSs charge for the services they provide, as follows: ‘. , in particular as regards incentives and in order. ’ (recital 7), — deletion of the word ‘effectiveness’ in recital 9, — addition to the recital on non-discrimination obligation as follows (recital 10): ‘. , to specify the obligations of subscribers under. ’, — deletion of wording ‘of air transport services’ and replacing last wording of sentence in recital 12 ‘and provide consumers with best options for their travel arrangements’, — addition to recital 13 ‘certain well-defined categories’ and replacing ‘same’ by ‘comparable’ conditions, — addition to recital 14 of wording ‘or a group of air carriers’ and adding the word ‘certain’, — deletion of former recital 15 on the ranking criteria. IV. AMENDMENTS BY THE EUROPEAN PARLIAMENT 1. Amendments by the Parliament, wholly or partly accepted by the Council and the Commission (i) The following amendments were accepted in their entirety: — Amendment 1 (concerning recital 15), — Amendment 2 (Article 1, Introduction), — Amendment 5 (Article 1(3)(a)), — Amendment 6 (Article 1(3)(a) (new)), — Amendment 7 (Article 1(4)(a) (new)), — Amendment 8 (Article 1(7)(b), 1st subparagraph), — Amendment 9 (Article 1(9)), — Amendment 10 (Article 1(11)), — Amendment 12 (Annex II(2)), — Amendment 14 (Annex I(10)(2)). (ii) The following amendments were accepted in substance, whilst using a slightly different wording and/or presentation: — A m e n d m e n t 8 ( A r t i c l e 1 0 ( 1 ) ( a ) , e n d o f 4 t h s u b p a r a g r a p h ) The Council accepted the idea that a participating carrier must not be charged for a transaction or booking for which a booking fee will be charged and it changed the wording to the following: ‘In the event of such a disallowance, the air carrier shall not be charged for that booking or transaction. ’ C 360/80 EN Official Journal of the European Communities 23. 11. 98 2. Amendments by the Parliament, accepted by the Commission, but not accepted by the Council — A m e n d m e n t 3 ( A r t i c l e 1 ( 2 ) ( a ) ( I ) ) The Council preferred the original text proposed by the Commission, whilst adding a definition on financial arrangement (see VI, p. 8). — A m e n d m e n t 4 ( A r t i c l e 1 ( 2 ) ( c ) ) The Council decided to delete the definition of rail transport operator ((q) in the Commission’s proposal) which is already laid down in Directive 91/440/EEC of 29 July 1991 on the development of the Community’s railways (1). — A m e n d m e n t 8 ( A r t i c l e 1 ( 7 ) ) , 3 r d s u b p a r a g r a p h ) The Council considered that the original proposal of the Commission was more precise as regards billing the costs for information on magnetic media. — A m e n d m e n t 1 1 ( A n n e x I ( 1 ) ) The Council preferred to maintain the categories existing in the incumbent Regulation which allow the provision of more information to the passenger on the available choices, in particular, in case of change of aircraft. — A m e n d m e n t 1 3 ( A n n e x I ( 9 ) , 2 n d s u b p a r a g r a p h ) The Council could not accept the amendment by the Parliament since it maintained the text of the proposal by the Commission in order to prevent unnecessary bookings and extra charges for the airlines. V. AMENDMENTS BY THE COUNCIL, NOT PROPOSED BY THE PARLIAMENT — A r t i c l e 2 ( b ) The Council added to the definition of consumer the expression ‘for private use’ in order to make that definition more precise. — A r t i c l e 6 ( 1 ) ( a ) The Council agreed to add the following indent: — Information under the control of the system vendor concerning identifiable individual bookings shall be archived off-line within 72 hours of the completion of the last element in the individual booking and destroyed within three years. Access to such data shall be allowed only for billing-dispute reasons. ’ This addition clarifies the time limits for the storing of information and the access to such information. — A r t i c l e 9 a ( 1 ) ( d ) , 2 n d s e n t e n c e The Council agreed to add the following sentence: ‘(d). The subscriber shall inform the consumer of the name and address of the system vendor, the purposes of the processing, the duration of the retention of individual data and the means available to the data subject of exercising his access rights. ’ (1) OJ L 237, 24. 8. 1991, p. 25. 23. 11. 98 EN Official Journal of the European Communities C 360/81 This addition was necessary in view of Community data protection legislation. — A r t i c l e 9 a ( 1 ) ( b ) The Council, for the same reasons indicated above concerning the previous provision, agreed to add the following paragraph: ‘(f) A person shall be entitled to have effective access free of charge to his own data regardless of whether the data is stored by the CRS or by the subscriber. ’ — A r t i c l e 2 3 The Council agreed to improve the text of Article 23, which reads as follows: ‘Article 23 Within two years of the entry into force of this Regulation, the Commission shall draw up a report on the application of this Regulation which shall, inter alia, take account of economic developments in the relevant market. That report may be accompanied by proposals for the revision of this Regulation. ’ — A r t i c l e 2 The Council agreed on the following Article 2 on the entering into force of the Regulation: ‘Article 2 This Regulation shall enter into force on the 30th day following its publication in the Official Journal of the European Communities with the exception of the new Article 10(1)(b) of Regulation (EEC) No 2299/89, which shall enter into force six months after the publication of this Regulation. ’ In fact, Article 10(1)(b) on billing of services of a CRS requires a longer period for implementation. — A n n e x I I ( 2 ) The Council agreed to reservations, for reasons of clarity. insert the word ‘deliberately’ when defining duplicate VI. AMENDMENTS BY THE COUNCIL, NOT PROPOSED BY THE COMMISSION AND/OR THE PARLIAMENT — A r t i c l e 2 ( a ) ( I ) The Council added in the definition of ‘subscriber’ the following definition of financial arrangement, since this expression requires clarification: ‘A financial arrangement shall be deemed to exist where a specific payment is made for the services of the system vendor or where an air-transport product is purchased. ’ The Council agreed to insert the following new definitions: ‘(t) “ticket” shall mean a valid document giving entitlement to transport or an equivalent in paperless, including electronic, form issued or authorised by the carrier or its authorised agent;’ C 360/82 EN Official Journal of the European Communities 23. 11. 98 This definition follows quite closely the text appearing in a proposal of the Commission amending Council Regulation (EEC) No 295/91 establishing common rules for a denied-boarding compensation system in scheduled air transport (1). ‘(u) “duplicate reservation” shall mean a situation which arises when two or more reservations are made for the same passenger when it is evident that the passenger will not be able to use more than one. ’ It was considered important to insert these definitions, since ‘ticket’ and ‘duplicate reservation’ are expressions used in several provisions of the Regulation. (1) OJ C 120, 18. 4. 1998, p. 18