[speaker001:] okay well have you had to return anything lately
[speaker002:] well yes I did I returned a number of things yesterday at uh JC Penney but
[speaker001:] uh oh
[speaker002:] but it wasn't um it was clothing
[speaker001:] uh-huh
[speaker002:] and um the blouse was uh supposed to be a size six but the shoulder drooped over my shoulder and it wasn't you know the style of the blouse it just I think it was sized wrong but you know it was a nice blouse but and um I took some uh lingerie back that wasn't well I the size that I usually buy did not fit in their in their brand it was too small
[speaker001:] um
[speaker002:] uh but as far as large items go like appliances or things like that no
[speaker001:] yeah we haven't had to take anything back although I wonder you know if they sometimes I think things are made to not last as long as they used to you know so you have to buy them more often uh and my phone is making a weird noise um I'm trying to think we have we just moved into our house about two years ago and we had to buy um
[speaker002:] uh-huh
[speaker001:] refrigerator and washer and dryer and all that and so far we haven't had any
[speaker002:] um um-hum
[speaker001:] any major problems haven't had although I keep hearing noises this morning that make me wonder if our washer is about to to uh you know
[speaker002:] well uh I would like to comment on my washer um um my washer if it gets out of balance it makes a horrible noise
[speaker001:] oh uh-huh
[speaker002:] and you have to make sure that your clothes are balanced but um it was doing it quite frequently and so I had a repairman come out and look at it and he said well you need this and so done to this machine and I said oh really and I he says let me show you and I said I said oh yeah I see that it really needs something bad you know but it didn't uh have an affect on the performance of the machine
[speaker001:] huh
[speaker002:] what what it was the um it was a cap after your um after the body of the machine was in place it was under that so it wasn't visible
[speaker001:] um-hum oh
[speaker002:] and it was out of sight
[speaker001:] um-hum
[speaker002:] and it was rusting out
[speaker001:] hum
[speaker002:] although I don't have any rust in my clothes and I said okay how much do you want to uh do this repair work and he told me almost two hundred and fifty dollars and I said hey I can go buy a new one for that price
[speaker001:] oh oh
[speaker002:] and I said and I said no I'm not gonna do that I said the performance of the machine is not affected by that part and I said and that's not that's not the cause of the imbalance I said I just have to be more careful how I put my clothes in and um so that was two years ago and my machine is still functioning fine
[speaker001:] um-hum
[speaker002:] so I didn't you know and he wanted thirty five dollars for a service call and I says hey wait a minute they didn't tell me that when I called and I said I'm not paying it
[speaker001:] um-hum
[speaker002:] I says if they had told me up front I would have paid it but since they did not say ma'am there's a thirty five dollar service call but they didn't and I says I refuse to pay it and so he he had called his office and told them what I said and I I was released from that service charge
[speaker001:] um wow what a mess
[speaker002:] so you know they were they to me that was underhanded I wouldn't have minded if they had said okay uh we have that service is thirty five dollars or whatever they they charge maybe it's different um
[speaker001:] yeah
[speaker002:] uh charges for different things I don't know but it seems to me a service call would be kind of universal for anything
[speaker001:] um-hum right
[speaker002:] and then they get into the nitty gritties of charges for whatever you've got wrong with your you write them
[speaker001:] oh they could make lots of bucks that way oh we haven't had any
[speaker002:] yeah they really could
[speaker001:] we haven't had to have anything fixed like that although we do my husband orders a lot from Land's End um catalog
[speaker002:] yes oh they're a fantastic company to deal with
[speaker001:] yeah yeah we've we've had real good luck with them for the most part but they have changed their sizing somewhat and because I had ordered a women's blouse and I wear about a six but I usually like to order the next size up
[speaker002:] oh uh-huh um-hum
[speaker001:] and I had ordered a um uh one of those little polo shirts um
[speaker002:] um-hum
[speaker001:] and it's really pretty small and I hardly ever wear it but so I was trying to decide what size to order this time and I went ahead and ordered the same size and it is like two sizes larger I mean it I love it because it you know now they make things a little bit bigger to where they are not as fitted you know but my husband ordered oh he orders pants dress shirts
[speaker002:] oh my