[speaker001:] oh how's your products been
[speaker002:] um I really haven't had uh too many problems uh seems to me that everything that I buy goes bad just after the warranty runs out
[speaker001:] I hear that one have you had any lately go out
[speaker002:] yeah I've had a dryer an ice maker a microwave all three and they unfortunately I bought them all three at the same time when I bought my new house and uh I really don't have any recourse so I had to call and have them all repaired and that
[speaker001:] oh wow
[speaker002:] yeah it was a hassle
[speaker001:] so you didn't get anything even all the all the warranties were out
[speaker002:] yeah the warranty on the refrigerator uh the ice the refrigerator warranty's still good but the ice maker itself lasted three years and it was three years and two months
[speaker001:] you're kidding yeah we just moved into a new house too so we had to buy all those too
[speaker002:] no uh watch out
[speaker001:] yeah the only thing I've had problems with is um I buy a lot of wood working equipment through the mail and
[speaker002:] um-hum
[speaker001:] I bought this paint stripper where they advertise that it's nontoxic and such and when you get the product it ends up being toxic and all these warnings so
[speaker002:] hm
[speaker001:] I didn't return it because it'd probably cost me more than I just ended up using it but that's about the only thing I've had gone wrong
[speaker002:] I usually have pretty good luck with appliances but I just uh it was within two days that all three of these stopped working and the
[speaker001:] that's incredible
[speaker002:] the ice maker was uh had to have a new pump and the uh microwave had to have uh some kind of something I can't even pronounce and they uh the dryer had to have a new heating element so it was about almost three hundred dollars for all three of them
[speaker001:] and they all went out at the same time
[speaker002:] uh within two days of each other
[speaker001:] or two days wow
[speaker002:] I was it wasn't a good week I was pretty mad and plus the place that I'd bought um them all had gone out of business so even if uh I think even if I had uh had kept the warranty the service agreements were with the companies that that manufactured but still they were through that retailer so I don't know if I could've taken it to another retailer or not
[speaker001:] wow that's frustrating
[speaker002:] but I didn't have to worry about all that because they weren't under warranty
[speaker001:] so
[speaker002:] it was a call to the local appliance dealer
[speaker001:] uh-huh
[speaker002:] who came out and fixed them all but I the only other things that I've ever had trouble with um I seem to have a real bad trouble with electric hair dryers blow dryers
[speaker001:] uh-huh they go out a lot
[speaker002:] yeah I've had two or three of those go out one was under warranty and the other two weren't but I just other than that you know TVs and things like that I haven't ever had any trouble with I don't think products are getting much better though
[speaker001:] yeah see I'm in the manufacturing field I just home from work and make um automotive air bags the safety air bags
[speaker002:] oh really that's interesting
[speaker001:] yeah at Morton International and I think well it's it's changed a lot with the manufacturing environment we test everything after each assembly process and so our testing is pretty thorough but
[speaker002:] do you do you test each individual one or do you just test
[speaker001:] um
[speaker002:] like if you've got ten you test one and by the test results of the one you assume that the other nine are okay
[speaker001:] um the tests that well we test every one electrically we don't I think they test um four or five a day actually exploding the air bag
[speaker002:] um-hum
[speaker001:] and but we do test after during the assembly project product um after we assemble each part of the inflator or what explodes the bag we check to make sure it's there after we install it so each assembly process has an inspection right after it's done and then we do electrical tests on them during the process so
[speaker002:] well that's something I've never had to use it's never I've never been involved in an automobile accident so luckily that's a product that I haven't had to test but I think it's a great idea I'm I'm
[speaker001:] yeah
[speaker002:] seems like all the good logical ideas take forever to to come about but that
[speaker001:] well they do the all the testing that we have to do through the government it's incredible how much testing they have to do
[speaker002:] oh I'm sure they wanna be thorough before they but uh even you know I don't mind spending the extra money on the car
[speaker001:] uh-huh
[speaker002:] if you know even if they pass the savings the cost onto the consumer because it just seems like a real worthwhile thing I'm not a real big seat belt my uh