[speaker001:] uh consumer products and you have you ever recently uh returned returned anything recently
[speaker002:] well most recently the kinds of things I've been returned actually are uh are parts of you know repair parts
[speaker001:] repair parts for cars or something
[speaker002:] uh oh for for cars or for plumbing parts that kind of thing actually surplus parts that you know you need you think you need it and uh want to make sure you've got everything you need and taking things back and so uh other than that uh you know I haven't had an opportunity where I've needed to return something due to uh poor service or you know failure of it uh
[speaker001:] huh
[speaker002:] I guess
[speaker001:] nope no lemons huh
[speaker002:] no no I guess well the closest thing we did have is couple weeks ago uh starter on our daur daughter's car failed and so I had to uh try and find a replacement on a Sunday which in south is not very easy we don't have a whole lot of Sunday shopping for those kinds of things and uh and actually then it ended up with needing to found the parts but then there were some recent very recent repairs on the starter done and uh so my daughter took it back to the repair shop that did the work for her hundred and forty miles from here and they gave her money back right away
[speaker001:] well that's good
[speaker002:] presented you know tried to present a sound case for defective equipment and everything went very well
[speaker001:] that's a long way to go
[speaker002:] usually doesn't yeah well she's going to school there right now so you know she was headed back there so certainly wouldn't make an extra trip for fifty dollars for a hundred miles but uh she was headed back there so
[speaker001:] oh that's good
[speaker002:] worked out well how about yourself you had any recent uh experiences where with products that you've had to return
[speaker001:] well it's been difficult I don't know I haven't really returned anything because there's a lot of inertia to get through that process
[speaker002:] um-hum
[speaker001:] um uh actually no I have tried to get it fixed for example I've had a I guess a uh a VCR
[speaker002:] um-hum
[speaker001:] and uh it was uh brand new and uh pretty pretty top of the line type of VCR and I had problems with it uh recording uh things uh something it would it was strange uh you can fast forward play through it and you'd see this uh picture on there but if you played it normal it would go in and out uh between uh blue program screen and the actual
[speaker002:] um-hum
[speaker001:] thing that was being recorded it was very bizarre and the maintenance said it was due to weak signals I'm saying well you know I'm paying this a lot of money for this uh VCR and you're telling me just because it hasn't doesn't have a you know a strong enough signal it'll do this and that's strange because if it's if it's not strong enough then why is it that when you uh go slow motion or freeze frame or fast forward through it you can see the picture but when it uh you play it normal it goes in and out that's very bizarre to me and uh I have the worst time trying to just get him look at this problem and it ends up that they you know they just uh concluded that's that's all that's wrong with it and that's nothing nothing nothing wrong with the product and I said
[speaker002:] at the yeah well that's I guess that's one of the frustrations you end up talking with people that uh you know
[speaker001:] just great
[speaker002:] think they have considerable knowledge and uh you're not really convinced that they do and you almost end up bringing a third party in that uh you have trust in their competence
[speaker001:] um-hum
[speaker002:] uh now it's not my position to advise and I don't have that experience with it certainly sounds like a bill of goods trying to be sold to you
[speaker001:] well I don't know it's uh it's hard to say it's there's there's nothing I could it didn't seem like there was much I could do about it
[speaker002:] uh yeah
[speaker001:] and I don't know if it's really getting better or worse um in that case it didn't really get any better
[speaker002:] you know or you know um I guess in situations like that are there other manufacturers or other companies that uh you can consult
[speaker001:] uh no I don't know
[speaker002:] you know like a similar product somebody that sells a similar product and say this you know am I getting the right kind of story here
[speaker001:] yeah well a lot of them probably say they don't know anything about it I don't know it just a lot of them give you the line uh you know we have repair car repair's the same problem
[speaker002:] uh yeah yeah
[speaker001:] things like that uh with all the electronics in the cars say but say say it gets a lot better gas mileage and