[speaker001:] have you had to return anything lately
[speaker002:] uh I had a uh I have a boat I live on the water and I I have a boat that I like to take out pretty much every day and I uh took it into the shop to be repaired and I brought it back and it didn't run and I got to I had to I took it back and told them what was wrong and
[speaker001:] uh
[speaker002:] uh took it back out and it still didn't run three times I had to take it back
[speaker001:] did you think it was uh the mechanic's problem with the bolt
[speaker002:] uh was a mechanic mechanic's problem he didn't really know what was wrong with it and you thought he had fixed it but he he not didn't eventually it got to the point where I said I don't think you know what you're doing I'm going to take it somewhere else and so I did and someone else finally fixed it
[speaker001:] you mean did you have to pay this fellow
[speaker002:] uh no I didn't pay him
[speaker001:] I wouldn't image you'd want to
[speaker002:] I paid him original money to do some other work that he did right but uh the rest of it I didn't
[speaker001:] um
[speaker002:] didn't pay him
[speaker001:] no thinking about products and have they really changed
[speaker002:] and uh
[speaker001:] I I think it's hard to say cross the board that you're not getting what you're getting what you pay for anymore I um just recently had an experience with Sears do you have that down in Florida
[speaker002:] yeah
[speaker001:] well Sears is kind of famous for taking back almost anything they're very good about it I had bought a leather jacket almost about twelve years ago for my ex-husband he is still wearing the darn thing and you know after some time I was fortunate enough to get remarried to a really nice fellow and I happen to like this leather jackets and his lasted about a year and a half and I said there there's no uh this makes no sense the good guy didn't get the good jacket and I called them up and I said I would expect a winter coat you know we do have in winters in New York and you I guess you use four months out of the year um this guy didn't get eight months out of a winter coat all the stitches were coming out it's a real mess you know I really expect you to do something about this and I didn't really hang on to receipts or anything and it it took much song and dance uh to get it done but I just picked up a brand new leather jacket today
[speaker002:] oh good
[speaker001:] so I'm I'm pretty pleased about that the thing is it only cost about a hundred dollars which for a leather jacket is quite reasonable but the repair I was going to just bring it in and have it repair the repair would've been about seventy and I was going to I was just going to do it I hated to throw it out so I I think if you make enough noise you can get your problems taken care of in most cases
[speaker002:] yeah so they took and just exchanged
[speaker001:] uh yeah I I had to bring it in I had to talk to people in Roanoke Virginia I guess that's Sears central but they were really good about it you know they I I wasn't nasty I didn't attack them I said I'm so used to your stuff being wonderful I'm so shocked and alarmed this should happen
[speaker002:] yeah
[speaker001:] and I think it's how you conduct yourself as well if if you're kind of mean and nasty if you you get treated mean and nasty
[speaker002:] yeah
[speaker001:] but um I was really please and and it is true uh uh generally they back up what they have and it worked out nicely fortunately and it's you know it's like you know when someone else hits your car it's not your fault and you don't pay for it but you're majorly inconvenienced
[speaker002:] yeah
[speaker001:] and I had to carry this jacket around to repair shops and make dozens of phone calls to get it fixed you know it's not like it didn't cost me anything in time and effort
[speaker002:] yeah
[speaker001:] but um
[speaker002:] yeah what aggravating is uh how much how much time and effort you expect things to be to be right the first time
[speaker001:] right well you you were talking about boats it made me think about cars I had a Ford station wagon that one day just died and I called up the repair shop apparently this some kind of uh box in the uh Ford car that just dies and they know it dies and in every car you're going to have that's a Ford car it's going to die and I guess after so many miles and he told me over the phone before he even saw that's probably what it was
[speaker002:] yeah
[speaker001:] and it is and and they build this little time bombs in so you know you got to bring it back
[speaker002:] a little black box that
[speaker001:] huh
[speaker002:] tells you when to bring it back in to to for repairs
[speaker001:] well some kind of part where you can't even an electrical spark off the engine anymore it just the whole thing just dies when you this thing goes
[speaker002:] yeah
[speaker001:] and you really don't know when it's going to happen you just know that you're going to be stranded if you get a Ford and
[speaker002:] that's not too not too nice
[speaker001:] it's kind of upsetting
[speaker002:] yeah
[speaker001:] at at the time I knew what it did and what it was called but I don't remember that now
[speaker002:] yeah
[speaker001:] have you found that uh clothes and shoes and things you bought shoddy than they have in the past
[speaker002:] uh well I haven't bought too much lately uh not for clothing
[speaker001:] um
[speaker002:] but uh I bought a a lot of stuff I remodeled the house and I bought a lot of a lot of new uh a new new kitchen and new uh fixtures and everything and uh one thing that we I did buy that I had the only problem was a Sears stove
[speaker001:] um
[speaker002:] and uh when I got it it'd a big dent on the top of it so I had to