[speaker001:] I'm here for my appointment.
[speaker002:] What can I do for you today?
[speaker001:] I have an issue with my schedule.
[speaker002:] Tell me the problem.
[speaker001:] I have two classes on here that are at the same time.
[speaker002:] Oh, I see.
[speaker001:] Can you change that for me?
[speaker002:] Do you still want both classes?
[speaker001:] Yes, I would like to keep both classes.
[speaker002:] I'll try to change one to a different day.
[speaker001:] I would greatly appreciate that.