[speaker001:] Welcome to IBA Bank, how can we be of service?
[speaker002:] I spoke to a girl named Claire on the phone; it's about losing my card and everything.
[speaker001:] What I need you to do first is fill in these forms, with as much detail as possible. Then we can get you a new card.
[speaker002:] So, I can get my new card today?
[speaker001:] I'm sorry, Sir, the full procedure can take up to 7 days to process everything.
[speaker002:] 7 days! What am I supposed to do for money until then?
[speaker001:] If you bring some ID with you, it's possible for you to make a withdrawal over the counter if you need to. But unfortunately, without your new card you cannot use the ATM, so all withdrawals must be made within working hours.