[speaker001:] I want to make a phone call. Can you show me how?
[speaker002:] Of course, pick up the receiver, hit a button and listen for a tone. Are you hearing it?
[speaker001:] Yes, now what do I do?
[speaker002:] Well, after you dial 9 on the keypad, you should hear the tone change.
[speaker001:] No, nothing changed.
[speaker002:] When you dial 9 and hear the tone change it means you have an outside line. Who are you trying to call?
[speaker001:] I am trying to call my boss.
[speaker002:] For an outside call you now just dial the number. For a company number you need to know the extension. Do you have a list of extensions?
[speaker001:] I know a few extensions but I don't know them all.
[speaker002:] You can always look an extension up on the company website.