[speaker001:] Welcome. How can we be of service today?
[speaker002:] Hello. My aunt in the US has sent me $ 500. She sent it yesterday, using the standard service. It's my birthday today, you see.
[speaker001:] Well, happy birthday. If it was sent yesterday using the usual service, it should be here already. You do have an account with us, right?
[speaker002:] Yes. Here's my card. Do you need my ID?
[speaker001:] Please. Just to double check all the details.
[speaker002:] There you go.