[speaker001:] Hello, Mr Trent. What can I do for you this afternoon?
[speaker002:] Actually, Miao Ping, I'm here to close my account with you. I'm going home, the company is transferring me back to London.
[speaker001:] Oh, I see. When are you leaving?
[speaker002:] Next week, so I thought it was better to get this all sorted out as soon as possible.
[speaker001:] Yes, of course. Well, let's get started. Would you show me your passport, please?
[speaker002:] Here you are, Miao Ping. Don't laugh at the horrible photo today, OK?