[speaker001:] I am afraid I have some bad news for you. It's about our order contract O5TSWAL.
[speaker002:] What's the problem?
[speaker001:] The goods arrived half a month later than scheduled. What's more, five cases were found broken and unit inside seriously damaged.
[speaker002:] Really? That's something unexpected. You see, all our exports were strictly inspected before shipment. The goods were in perfect condition when they left.
[speaker001:] But then there were some cracks in a number of cases. Almost all the bottom of the cases were loose.
[speaker002:] That could have happened in the course of transit or unloading, due to rough handling.
[speaker001:] But our surveyors found the damage was caused by poor packing.
[speaker002:] But there is nothing wrong with our packing. Our cartons are standard export ones and we also enforced them with straps.
[speaker001:] But you filled the cartons too full and the straps are not strong enough. When they were rehandled, some of them were broken.
[speaker002:] I don't think the stevedores could have handled them with great care.