[speaker001:] I want to change rooms. In fact, I want a refund for tonight!
[speaker002:] And the problem is, sir?
[speaker001:] Cockroaches have taken over my room!
[speaker002:] My apologies, sir. We'll give you a new room and refund the value of your current room.
[speaker001:] Thank you. I want to continue to be able to recommend this hotel to others.
[speaker002:] We always try to serve our guests in the most agreeable way possible.