[speaker001:] Hello, what can I do for you?
[speaker002:] Hello. I'm sorry to tell you that I've lost my credit card this morning. I want to report the loss and replace a card.
[speaker001:] Don't worry. I will help you soon. Please fill in this form first. And write down your name, your account number and the amount in your card please.
[speaker002:] Done!
[speaker001:] OK. May I see your ID card? [B passed his ID card.] Please wait for a moment. Let me go and check the account. [A few minutes later.] We have locked your card. You can come here to renew the account and get a new card a week later. Your money will not be lost.
[speaker002:] Thank goodness.
[speaker001:] Please pay 10 yuan, the handling charge.
[speaker002:] OK! Thank you very much. See you a week later.
[speaker001:] See you!