[speaker001:] I hope you can help. I've got a bit of a problem with your ATM.
[speaker002:] Of course, that's my job. Oh, dear. What's happened?
[speaker001:] Well, it's eaten my card! It won't give it back!
[speaker002:] I see... calm down, don't worry. May I ask what were you doing when it took your card?
[speaker001:] Yes. I was only entering my PIN. I'm terrible at remembering it, I'm so forgetful, you see.
[speaker002:] Mmmm... and exactly how many times did you enter it, please?
[speaker001:] Maybe three times. As I said, I always forget it.
[speaker002:] Ah! Don't worry; it's just a security measure. If someone uses a card and cannot get the right PIN after three attempts, the bank keeps the card in case it's stolen. Just contact the bank and we'll get it back to you.
[speaker001:] Oh, I see. So if I call my branch they can sort everything out for me?
[speaker002:] Yes, they'll be happy to help. Believe me, it happens to many people.
[speaker001:] I'd better try harder to memorise my PIN in future. Thanks.