[speaker001:] Hi. This is a Receptionist Desk. How can I help you?
[speaker002:] Yes. I just checked in, but I need to change my room.
[speaker001:] What 's the problem?
[speaker002:] I reserved a non-smoking room, but the smell of smoke in this room is so strong that I can 't endure it.
[speaker001:] I 'm sorry. I 'll arrange a non-smoking room for you right away. The doorman is going to help you with your luggage. I do apologize for the inconvenience.
[speaker002:] That 's ok. Thanks.