[speaker001:] My amenities bill says that I owe $ 10 for a movie, but I never ordered one.
[speaker002:] Let's see. It says that you were charged Monday at 9:00 p. m. for the movie 'Titanic. '
[speaker001:] That's absolutely wrong! I was out exploring the city Monday night.
[speaker002:] Okay, let me see what I can do for you.
[speaker001:] Thank you. I didn't think it would be this simple.
[speaker002:] I can take the $ 10 off your bill, but I need to charge you $ 2 for the service.
[speaker001:] Are you serious? I have to pay $ 2 for a movie I never watched?
[speaker002:] Unfortunately, sir, it's how the computer is programmed.
[speaker001:] This is outrageous! I'm never coming back to this hotel again!
[speaker002:] I'm sorry, sir. Perhaps you'd like to write a letter to headquarters.