[speaker001:] Hi Steve. What do you think of the new supplier?
[speaker002:] We haven't had any problems so far. They offer a 24 hour technical back-up service. We've called them in three times this month. They always arrive within a couple of hours.
[speaker001:] That's good service. Do we have to pay extra for that?
[speaker002:] No. There's no call-out fee. It's included in the annual service contract.