[speaker001:] Something's wrong with my computer.
[speaker002:] Exactly what?
[speaker001:] All I get is a black screen.
[speaker002:] What's the matter?
[speaker001:] I think I know, because this happened before.
[speaker002:] What happened before?
[speaker001:] My hard drive crashed.
[speaker002:] Oh, no. That's bad news.
[speaker001:] It sure is, but I'm going to call HP first, just to make sure.
[speaker002:] Will you lose all your files?
[speaker001:] No, I always back up my files.
[speaker002:] You're smart.