[speaker001:] I want to change rooms immediately, plus a refund for tonight.
[speaker002:] I'm sorry, sir. Exactly what is the problem?
[speaker001:] I'm knee-deep in cockroaches!
[speaker002:] I'm so sorry, sir. We'll give you a new room immediately, and give you a refund also.
[speaker001:] Thank you. I'm glad that this hotel strives to keep its reputation intact.
[speaker002:] Sir, we always try to please our guests.