[speaker001:] this bloody computer!
[speaker002:] what seems to be the problem?
[speaker001:] my computer just crashed again for the third time today!
[speaker002:] what were you doing when it crashed?
[speaker001:] i was just opening up an attachment in an email about winning the lottery.
[speaker002:] I think that might have been a virus.
[speaker001:] oh, no! I thought it seemed a bit strange.
[speaker002:] what kind of computer do you have, a Mac or a PC?
[speaker001:] it's a PC. doesn't everyone have a PC in this office?
[speaker002:] no, some people have Macs now, too.
[speaker001:] what's the difference?
[speaker002:] PCs often crash from virus, but it's nearly impossible to get a virus from a Mac.
[speaker001:] I didn't know that.
[speaker002:] has your computer turned back on yet?
[speaker001:] yes.
[speaker002:] did you end up losing any of your work?
[speaker001:] fortunately, I saved my work right before it crashed, so it should be OK.
[speaker002:] you should probably call the IT department and have them check your computer for virus.
[speaker001:] that's a good idea. I'll call them now. Thanks for your help!