[speaker001:] What's the problem, sir?
[speaker002:] I bought this toy gun from your store two weeks ago. My son played with it only twice and it broke.
[speaker001:] Do you keep the receipt?
[speaker002:] Yes, and I have the warranty, too.
[speaker001:] What do you want me to do about it?
[speaker002:] I'd like you to replace this one without charge if you can.