[speaker001:] The hotel operator. Anything I can do for you?
[speaker002:] I've been trying to get through to the booking office for the last ten minutes. But the line has been engaged all the time. Why is it taking so long?
[speaker001:] I'm sorry to hear that. I'm afraid it is often the case during the peak hours. Shall I ask them to call you when the line is free?
[speaker002:] OK. Please do so if it is not troublesome.
[speaker001:] No trouble at all. May I know your name and room number?
[speaker002:] I'm Du Juan, in Room 312.
[speaker001:] I see. Wait in the room, please.
[speaker002:] Thank you for your kindness.