[speaker001:] Hello, Mr Kowalski?
[speaker002:] I'm here, hello.
[speaker001:] Which city are you staying in right now? And the name of your hotel?
[speaker002:] I'm in Beijing, at the Weston Hotel.
[speaker001:] Do you have your passport with you? Or do you by any chance know the number?
[speaker002:] I don't have it to hand, but I know the number. It's 16211469 9. Can you do anything, like stop the card for example?
[speaker001:] Let me repeat that back to you, 16211469 9. That's just what I've done, Mr Kowalski, I've stopped your card temporarily.
[speaker002:] But, what do I do if I need cash?
[speaker001:] You can go to any branch of IBA and request the Emergency Assistance Service. Everything will be taken care of, there's no need to worry.
[speaker002:] Thank you so much. I'll find the nearest branch and come in tomorrow. Thanks again for all of your help.