[speaker001:] Carla, I know you 're kind of new in this business and I want to give you some advice.
[speaker002:] Yes, Mr. Michael?
[speaker001:] You have to listen to what the client asks for. What you have just shown me is not at all in line with the client 's wishes.
[speaker002:] I 'm sorry, Mr. Michael. Could you tell me where the problems are exactly? Maybe I misunderstood the client 's intentions.