[speaker001:] Hello, IMPF Bank, how can I help you?
[speaker002:] I need to report a missing Bank Card and Book.
[speaker001:] OK Sir. Could you tell me the account holder's name, the account number, the amount in the account and your PIN number, please?
[speaker002:] Well, the account's in my name. Patrick Dean, that's D-E-A-N. The account number is 15273478841. There was about 20,000 RIB inside.
[speaker001:] OK, Sir. Almost there, I just need your PIN number. When we issue you with a new card and book we would recommend that you change your PIN number. It's a very simple procedure.
[speaker002:] OK, it's 672910.