[speaker001:] Front Desk, may I help you?
[speaker002:] Yes, I'd like to move to another room.
[speaker001:] Is there anything uncomfortable in your room?
[speaker002:] Yes. The air-conditioner in this room doesn't work.
[speaker001:] May I have your room number, sir?
[speaker002:] Wang Wei. Room 1212.
[speaker001:] OK. Mr. Wang, may I send a room attendant to check it for you first?
[speaker002:] All right.
[speaker001:] [15 minutes later] Mr. Wang, we are deeply sorry for the inconvenience. The maintenance might last for a long time, may I offer you another room?
[speaker002:] Yes. No problem.