[speaker001:] I'm sorry. I've lost my tags and receipt. How can I do about it?
[speaker002:] I see. What is your baggage? And do not remember the tag's number or color?
[speaker001:] It's a suitcase. But I've forgot the exact color. Maybe it is red or something.
[speaker002:] Could you give me a description of your case?
[speaker001:] It's like this. It's square with a leather cover. Yes, I remember, there is a green string around the handle. That's right.
[speaker002:] I'll check it for you... sorry to keep you waiting. I've found it.Is this yours?
[speaker001:] Yes, It is the right one.
[speaker002:] Will you show me your key card, please?
[speaker001:] Here it is.
[speaker002:] All right. Now you can take your case away.