[speaker001:] I have a complaint to make. I've just been badly treated by a rude maid.
[speaker002:] Well, we are sorry to hear that.May I have your name and room number? We will deal with the matter right now.
[speaker001:] Ted.room 2012.
[speaker002:] Mr. Ted, I have to apologize for that and I assure you it won't happy again.