[speaker001:] May I help you?
[speaker002:] Yes, I would like to return these slacks.
[speaker001:] Alright. Do you have your receipt?
[speaker002:] Yes. Here it is. I bought them last week.
[speaker001:] And why are you returning them?
[speaker002:] I bought them to go with a blouse of mine. But they don't really match.
[speaker001:] I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale.
[speaker002:] Yes, they were thirty percent off.
[speaker001:] I'm sorry, but we don't allow returns on sale items.
[speaker002:] I know many stores have that policy. But I have returned sale items here before.
[speaker001:] I'm sorry, but we usually don't do it. It is our policy.
[speaker002:] I just bought these slacks a week ago. And I am a regular customer here. Can you make an exception this time?
[speaker001:] Well. Let me talk to the manager for a moment. Madam, the manager says can do it this time.
[speaker002:] Good. I'm a regular customer here. I am glad you can make an exception for me.
[speaker001:] Please show me your receipt again.
[speaker002:] Here it is.
[speaker001:] I will have to give you store credit, Madam. If you can find something else you like in the store, you can use the credit.
[speaker002:] Store credit is okay with me. I'm sure I will find something I like. I shop here a lot.
[speaker001:] We appreciate your business, Madam.