[speaker001:] Excuse me, I 'm sorry to trouble you. My name is Susan Ransom, and I have placed several orders with you company.
[speaker002:] Yes, Mr. Ransom? This is Karl Miller. How may I help you?
[speaker001:] Well, I wonder if you could track an order I placed with you last month. It hasn 't arrived yet.
[speaker002:] Certainly, Ms. Ransom. Do you have an order number?