[speaker001:] What's the matter?
[speaker002:] Checking out, please.
[speaker001:] Can I have your keys, please? Thank you. Here's your statement.
[speaker002:] Excuse me. What are these charges?
[speaker001:] Oh, these are the phone charges and these are for something from the bar.
[speaker002:] Wait a minute. I made a phone call, but I never made a connection.
[speaker001:] I know, sir. Those aren't telephone company charges. Those are hotel charges.
[speaker002:] Isn't that a bit excessive?
[speaker001:] I'm sorry, sir. It's our policy.
[speaker002:] OK. Here is the money.
[speaker001:] Thank you. Welcome to our hotel again.