[speaker001:] This is the Bell Captain's Desk. May I help you?
[speaker002:] Yes, I've been waiting for my bags to be sent up for the last half hour. Where are they?
[speaker001:] I'm very sorry to hear that. May I have your name and room number, please?
[speaker002:] Yes, it's Yao Lan. Room 406.
[speaker001:] And how many pieces did you have?
[speaker002:] Two suitcases and a handbag. The suitcases are blue and the shoulder bag is red.
[speaker001:] Is there a name tag attached to them?
[speaker002:] Yes, there is.
[speaker001:] We're very sorry for the delay. I'll check immediately and call you back.