[speaker001:] Could I see the manager please? I have a complaint to make.
[speaker002:] Yes, I 'm the manager here. What can I do for you, Madam?
[speaker001:] Did you have the room checked before we move in?
[speaker002:] Which room are you in?
[speaker001:] 1808. The toilet doesn 't work properly, the water doesn 't run in the shower.
[speaker002:] I 'm awfully sorry to hear that. I 'll turn to it right away.