[speaker001:] Rebecca Johnson speaking.
[speaker002:] I'd like to speak to someone in your Accounts Department, please.
[speaker001:] Just a moment... I'm afraid there's nobody there right now. Could I take a message?
[speaker002:] Yes, please. My name's Michael Caxton from one of your customers — Rosedale Investments.
[speaker001:] Sorry, just a moment. The name is Caxton...
[speaker002:] No, it's Caxton.
[speaker001:] Fine, I've got that. And your company is...
[speaker002:] Rosedale Investments.
[speaker001:] Could you spell that, please?
[speaker002:] It's R, O, S, E, D, A, L, E.
[speaker001:] Thank you. And the message?
[speaker002:] It's about an invoice which is wrong.
[speaker001:] Have you got the number there?
[speaker002:] Um... yes... it's 856674 ros.
[speaker001:] 856674.
[speaker002:] That's right.
[speaker001:] OK, I'll get someone to phone you first thing in the morning.
[speaker002:] Thank you very much.