[speaker001:] Look what you've done!
[speaker002:] I'm very sorry, sir. I'll bring you a cloth immediately.
[speaker001:] Yes, and hurry up!
[speaker002:] I'd like to apologize for my carelessness. May I clean it up for you?
[speaker001:] No, I'll do it myself.
[speaker002:] Here is my card, sir. Could you send me the cleaning bill and I will refund the cost to you?
[speaker001:] I should think so, too!
[speaker002:] I'm very sorry to have caused you this trouble.
[speaker001:] Yes, and please be more careful in the future!
[speaker002:] I will, sir. I'm really very sorry.
[speaker001:] That's OK.