[speaker001:] Hi, I come to pick up my laundry. This is the invoice.
[speaker002:] Here you are. We've ironed them for you already. Please check and see if there is any damage.
[speaker001:] I'm afraid that a button is missing.
[speaker002:] I'm terribly sorry. You know we are so busy today and we forget to sew the button back on. Please wait a moment. It will be ready soon.
[speaker001:] OK, please.
[speaker002:] Would you like to have a look? Is it to your satisfaction?
[speaker001:] Well, oh my God, there is another problem, I'm afraid. There is still a stain on the shirt.
[speaker002:] It doesn't seem like that. Sorry, sir, we've tried everything, but we're not able to get it off the shirt. It was from the sugar I think.
[speaker001:] It's been several days now, I am not sure.
[speaker002:] Yes, the sugar was burnt during the dry-cleaning process. And there you go.
[speaker001:] Oh, that's so bad. I know little about that. Is there a remedy for it?
[speaker002:] I am awfully sorry. Please tell us about the stains before the dry-cleaning next time.
[speaker001:] OK, I will.
[speaker002:] This is a membership card. You can get a 20 percent discount next time.
[speaker001:] Thanks a lot.
[speaker002:] Hope to see you again. We will provide the best service.