[speaker001:] May I help you?
[speaker002:] I have a problem.
[speaker001:] What 's the problem?
[speaker002:] Someone else is making charges on my debit card.
[speaker001:] I need to see a statement for your debit card.
[speaker002:] I have it right here.
[speaker001:] Can you show me which charges you 're referring to?
[speaker002:] The last four charges.
[speaker001:] We will need to do an investigation on this.
[speaker002:] How long will that take?
[speaker001:] We 'll have to freeze payment on those charges until the investigation is finished.
[speaker002:] I really appreciate your help.