[speaker001:] May I exchange this DVD player?
[speaker002:] Certainly. Do you have your receipt?
[speaker001:] Here you are.
[speaker002:] Now, why do you want to exchange it?
[speaker001:] It won't play a DVD.
[speaker002:] I'm sorry. I'll get you a new player.
[speaker001:] At first, I thought it was me.
[speaker002:] Okay, here's a new one for you.