[speaker001:] This room is unacceptable. I want a new one, and I want a refund for tonight.
[speaker002:] Would you please tell me the exact problem, sir?
[speaker001:] I'm being attacked by hordes of cockroaches!
[speaker002:] Oh, my gosh, they're back? Another room at once, sir, plus a full refund, of course.
[speaker001:] Thank you very much. This has been a most unsettling experience.
[speaker002:] Sir, our guests are our reason for being.