[speaker001:] Good morning. I understand that you 'Ve got a problem with your washing machine. I 'm from the repair company.
[speaker002:] Excellent. Come in please. The washing machine is in the bathroom upstairs. It keeps breaking down.
[speaker001:] When did it first break down?
[speaker002:] About ten days ago. I 'Ve tried to use it since then. Sometimes it works and sometimes it doesn 't. it 's very frustrating.
[speaker001:] Is it still under warranty. If it is and I can 't fix it, it would be quicker and easier to exchange it for a new one.
[speaker002:] Yes, it 's still under warranty. Over the last few weeks, it 's also been making a high-pitch noise when it 's in use.
[speaker001:] Ok. I 'll start by looking at the motor. I 'll just unplug it and take a look inside the machine... oh, yes. There 's the problem. It 's quite simple. I 'll sort it out in a few minutes.
[speaker002:] What 's wrong with it?
[speaker001:] Part of the motor is loose. I can put it back in place quite easily.
[speaker002:] That 's great. Thanks very much. Would you like a cup of tea or coffee?