[speaker001:] Hi! Someone has reported a fault on one of your copiers.
[speaker002:] That's right. I'm glad you're here. It hasn't been working properly for the last few days.
[speaker001:] When was it serviced?
[speaker002:] Just a couple of weeks ago. It's usually very reliable.
[speaker001:] What's actually wrong with it?
[speaker002:] Well, it's making a strange noise when we try to change paper trays.
[speaker001:] I'm sure it's nothing serious, probably just a minor fault. I'll have a look at it.