[speaker001:] I have a problem with my cable.
[speaker002:] What about it?
[speaker001:] My cable has been out for the past week or so.
[speaker002:] The cable is down right now. I am very sorry.
[speaker001:] When will it be working again?
[speaker002:] It should be back on in the next couple of days.
[speaker001:] Do I still have to pay for the cable?
[speaker002:] We're going to give you a credit while the cable is down.
[speaker001:] So, I don't have to pay for it?
[speaker002:] No, not until your cable comes back on.
[speaker001:] Okay, thanks for everything.
[speaker002:] You're welcome, and I apologize for the inconvenience.