[speaker001:] I've heard that you provide very good service, so when I need a mover, I call you guys first.
[speaker002:] Thanks a lot for calling us. Could you tell me more about what you need us to do?
[speaker001:] Oh, you see, we are on the 8th floor, and moving into the 6th floor in another building. It is about 15 kilometers to get there.
[speaker002:] OK, the cost depends on the floor to move to, the distance between two places and the amount of the furniture to move.
[speaker001:] How much will it cost in that case?
[speaker002:] Oh, let me see. It fits the second standard rates. Have a look at the contract, please.
[speaker001:] Your charge is divided into two parts, the Payment in Advance and the rest. I thought that I should pay all of it before moving.
[speaker002:] No, firstly we sign the contract; you pay 50 % of what it costs, and the rest when we finish moving.
[speaker001:] The damage and compensation item confuses me. Could you give some explanation?
[speaker002:] OK. If any of the articles was damaged during moving, you may make a claim for compensation with our department.