[speaker001:] Office Supplies, Inc. Robert speaking, may I help you?
[speaker002:] Hi, Robert. This is Janet Reese calling from American Advertising. We placed an order with you about a week ago.
[speaker001:] Yes, Ms. Reese. I remember, you spoke with me. Is there a problem?
[speaker002:] Well, it still hasn 't gotten here, and my boss is pretty angry about it.