[speaker001:] Hi, I would like to return this TV.
[speaker002:] Sure, do you have the receipt?
[speaker001:] Yeah here you go. Actually I also want to return this keyboard.
[speaker002:] Ok. may I ask what is the reason for returning these products?
[speaker001:] The TV flickers a lot when I am watching a movie and at times the image is not very clear.
[speaker002:] I see, and what about the keyboard?
[speaker001:] I spilled some coffee on it and now it won't work.
[speaker002:] I am sorry mam, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.
[speaker001:] Fine! I don't know why they make these things so delicate anyways.