[speaker001:] Good morning, sir. Can I help you?
[speaker002:] I'm due to check out tomorrow, but I'd like to extend my stay by two days.
[speaker001:] Could I have your name and room number?
[speaker002:] Tom Black in Room 207.
[speaker001:] Please wait a moment, Mr. Black. I'll have to check the reservation records... I'm sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.
[speaker002:] What can be done then?
[speaker001:] If you don't mind transferring to another room, we may manage it for you. We usually have cancellations or no-shows.
[speaker002:] That's quite all right. Thank you.
[speaker001:] It's my pleasure.