[speaker001:] Is there anything I can do for you?
[speaker002:] Yes, I joined your group of bus tour this morning. You promised the journey will last 3 hours and we will visit 15 sightseeing spots.
[speaker001:] Yes, sir. We promised that.
[speaker002:] But have 2 hour journey.
[speaker001:] Really? I am sorry, sir. We will look into this matter. Would you please wait a moment here?