[speaker001:] Hello, I am calling about my cable service.
[speaker002:] What's the problem?
[speaker001:] For the past week my cable hasn't been working.
[speaker002:] I apologize, but the cable has been down lately.
[speaker001:] Do you know when it is going to start working again?
[speaker002:] Give it a couple days, and it should be back on.
[speaker001:] Will I still have to pay for the cable while it's not working?
[speaker002:] Since it's not working, I'm going to give you a credit.
[speaker001:] So I don't have to pay anything?
[speaker002:] You won't pay anything until your cable starts working again.
[speaker001:] Okay, thank you very much for your help.
[speaker002:] No problem. Thank you for being so understanding.