[speaker001:] Room service.What can I do for you?
[speaker002:] This is room 2012. Where is my laundry? You promised to send to me this morning.
[speaker001:] Well, let me check for you. I am sorry, sir. They mistook your order as a normal one.Actualty it's an express laundry, is that right?
[speaker002:] Yes, I ordered the express service.
[speaker001:] Sir, we are terribly sorry for that.We will refund the charge and send your laundry to your room 3 hours later. Is that all right?
[speaker002:] That's fine.