[speaker001:] Hello Mr Waterstone, what can I do for you today?
[speaker002:] Hello, Becky. Well, you see, I have this thing here, called a Fixed Deposit Certificate, and I've just noticed the date on it.
[speaker001:] Oh, I see. You have two choices here you can either redeem or renew.
[speaker002:] I think I'll redeem, if that's not a problem.
[speaker001:] No problem at all, Mr Waterstone. Any preference as to how you want the money?
[speaker002:] Anything you like, but not too many large notes. It's useful to have smaller notes.
[speaker001:] Here we go, Mr Waterstone. Here's your money and your interest note.
[speaker002:] Yes, yes. Everything's fine. Thank you very much, Becky.