[speaker001:] Hello. Thank you for calling Spend Mart.
[speaker002:] Is this the Customer Service Desk?
[speaker001:] Yes. How can I help you?
[speaker002:] I bought a sweater from your store a week ago. It says size 12. But actually, it is a size 10. Can I exchange it?
[speaker001:] Do you have the receipt with you?
[speaker002:] Yes, I do.
[speaker001:] I like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want.
[speaker002:] Thank you very much.
[speaker001:] You 're welcome.