[speaker001:] I 'm Miss Sherman. What seems to be the problem?
[speaker002:] Well, apparently I 'Ve run up quite a bill. I was under the impression that the Junior Executive Holiday Package only cost 250 dollars per night. I 'Ve just been informed that it 's actually 500 do
[speaker001:] That 's true. For the Junior Executive Room... three nights... yes, your bill should be $ 1,500
[speaker002:] But I definitely was led to believe that a three-night stay would be $ 750.
[speaker001:] The advertised rate is based on double occupancy.
[speaker002:] When I booked the room, your staff didn 't mention this. And the brochure and your promotional mailings do not mention that.
[speaker001:] Are you quite sure?
[speaker002:] Yes. Have a look.
[speaker001:] I see. I had no idea our advertising was so misleading. It is here, but it 's in the fine print on the last page.
[speaker002:] Perhaps you could arrange to provide me with a new bill that reflects the advertised rate.
[speaker001:] Normally I couldn 't do that. But under the circumstances, I 'll see what I can arrange.Customer satisfaction is our primary aim.
[speaker002:] Thank you.