[speaker001:] Just whose fault is this damage?
[speaker002:] The order was in good shape when it left out factory.
[speaker001:] It certainly didn't arrive here that way.
[speaker002:] We'll make it right with you, of course.
[speaker001:] How about taking the damaged portion at a lower price?
[speaker002:] What kind of price did you want?
[speaker001:] I was thinking of 30 % off.
[speaker002:] That will probably be Ok.