[speaker001:] Good evening, madam. Can I help you?
[speaker002:] Yes. I bought this sheet here yesterday.
[speaker001:] Anything wrong with it?
[speaker002:] Yes. When I spread it out back home, I found this hole.
[speaker001:] Oh, how awful! May I have a look at the invoice?
[speaker002:] Here it is.
[speaker001:] Well. please accept our sincere apologies, I'll be glad to change it for another one if you wish.
[speaker002:] That's very kind of you. Thank you.
[speaker001:] We're sorry that this has happened, and I guarantee that the same mistake won't happen again.