[speaker001:] Hello, my name's David Wong. I've ordered a sofa from you last Wednesday. I wonder when it will be delivered today.
[speaker002:] Let me check... what's your voucher number?
[speaker001:] It's 45132.
[speaker002:] Wait a minute, please-Mr. Wong, I'm terribly sorry. Our delivery truck had an accident today. I'm afraid your sofa won't be delivered until tomorrow.