[speaker001:] How may I help you?
[speaker002:] I 'm having a problem.
[speaker001:] What problem are you having?
[speaker002:] There have been charges made on my debit card that I didn 't make.
[speaker001:] Do you have the statement for your card?
[speaker002:] Here it is.
[speaker001:] What are the charges you 're referring to?
[speaker002:] The last four charges on the page.
[speaker001:] I 'm afraid we 're going to have to investigate these charges.
[speaker002:] How long will an investigation take?
[speaker001:] I honestly don 't know, but we will freeze payment on these charges.
[speaker002:] That sounds absolutely fantastic.