[speaker001:] My name is Steven Smith and I'm calling to cancel my plane ticket.
[speaker002:] When was your reservation?
[speaker001:] It 's 7 p. m. today.
[speaker002:] Would you mind telling me the reason?
[speaker001:] I need to continue to deal with my business. I haven 't finished it yet.
[speaker002:] Oh, I see. Would you like me to reschedule you for another time?
[speaker001:] No. Thank you.
[speaker002:] But you have to pay the fee for refund.
[speaker001:] OK. I will pay it by my bank card.