[speaker001:] I'm quite upset! I want a new room and a refund for tonight.
[speaker002:] Forgive me, sir, I haven't been told what the problem is.
[speaker001:] I'm about to be swept away by millions of cockroaches!
[speaker002:] My apologies, sir. We'll transfer you to a new room at once and give you a full refund.
[speaker001:] Thank you. I didn't want to have to take this to court.
[speaker002:] Sir, we never want a guest to stay here mad or unhappy.