[speaker001:] R:: Good morning. Room Reservations. May I help you?
[speaker002:] Yes, I 'd like to reserve a room.
[speaker001:] R:: Thank you, sir. For which date and how many guests will there be in your party?
[speaker002:] From April 16th to 20th. Just my wife and myself.
[speaker001:] R:: From April 16th to 20th.And which kind of room would you prefer, sir?
[speaker002:] A Twin, please.
[speaker001:] Could you hold the line please? I 'll check our room availability. [After a while] Thank you for waiting, sir. We have a twin room at US $ 180 per night, will that be all right?
[speaker002:] Ok, I 'll take it.
[speaker001:] Thank you, sir. May I have your name and phone number, please?
[speaker002:] Sure. May name is Aaron Johnson, and my phone number is 3242-5827.
[speaker001:] R:: Mr. Aaron Johnson, phone number is 3242-5827. Excuse me, how do you spell your first name?
[speaker002:] It 's double A, R, O, N.
[speaker001:] Double A, R, O, N. Thank you, Mr. Johnson. May I know your arrival time on April 16th?
[speaker002:] Around 9 p. m.
[speaker001:] Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p. m., because it is the peak season now. If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?
[speaker002:] Fine. Do you accept American Express?
[speaker001:] Yes. May I know the number?
[speaker002:] It 's 134986
[speaker001:] Thank you, Mr. Johnson. You 'Ve made a guaranteed reservation at the Guangzhou xx Hotel, from April 16th to 20th for 5 nights. If you can 't arrive as schedule, please inform us before 6 p. m. on April. hank you for calling and we look forward to serving you