[speaker001:] Good morning, sir. May I help you?
[speaker002:] Good morning, I have an appointment with Mr. Johnson at 10:00
[speaker001:] Excuse me, sir, but are you Mr. Richard of World Trading Company?
[speaker002:] Yes. That 's right.
[speaker001:] I 'm sorry, Mr. Richard. Mr. Johnson is on his way to the office. He had just called and asked you to wait a minute.
[speaker002:] Well, I 'll wait.
[speaker001:] Would you like something to drink, sir? Do you prefer coffee or tea?
[speaker002:] Thank you. Coffee, please.
[speaker001:] Here you are, Mr. Richard. This is the cream and this is the sugar. If there 's anything else you 'd like, please don 't hesitate to tell me.
[speaker002:] Thank you very much.