[speaker001:] Welcome to IBA. What can we assist you with today?
[speaker002:] Hello. Yes, I've just read your leaflet about the new MoneyLink Card. I was wondering how I go about applying for one.
[speaker001:] This scheme has just started and you will be one of our first 100 customers, so if your application is accepted, you will receive some rather nice perks.
[speaker002:] That does sound good. I'm already an account holder, have been for many years. And I already have your existing card.
[speaker001:] That should make things perfectly simple, then. Actually, if you had waited a little while longer, we would have notified you by post.
[speaker002:] Perhaps your letter is already in the mail! So, I can just upgrade automatically?
[speaker001:] May I have your details, and I'll check for you.
[speaker002:] Certainly...
[speaker001:] OK, so you are already a gold card holder, with a sound credit history. That means we can automatically upgrade you to our new platinum card.
[speaker002:] Wonderful! And, you mentioned " perks "? I do hope I'll be getting some of those.