[speaker001:] May I help you?
[speaker002:] Yes. I'm sorry, but I've lost my passbook.
[speaker001:] Well. Can you tell me how much you have deposited?
[speaker002:] About RIB 12,000.
[speaker001:] Please let me have your name and your savings account number if you remember it.
[speaker002:] I'm Bob Brown. But I can't recall my account number.
[speaker001:] Don't worry, Mr. Brown. Let me try to check it for you. One moment, please. Yes, I have your account number here. The balance is exactly RIB 12,000
[speaker002:] Thank goodness. It is still there. Thank you very much.
[speaker001:] It's my pleasure. Please fill out this lost passbook bill and list the code word you used when you first opened your account.
[speaker002:] OK.