[speaker001:] Excuse me. Do you speak English?
[speaker002:] Yes, I do. How can I help you?
[speaker001:] Well, I've just arrived in my room, but there are no instructions in English about the facilities available! Could you help me for a moment?
[speaker002:] Of course not. What exactly would you like to know?
[speaker001:] First, what is the number for room service?
[speaker002:] It's 1200. Room service is available 24 hours a day.
[speaker001:] Very good. Now, could you help me to adjust the air conditioning, please? It's too hot in my room.
[speaker002:] Yes, the control unit is on the wall next to the bathroom. Is 24 C all right?
[speaker001:] Yes, that's perfect. Another thing, if need more items for the mini-bar, which Number should I call?
[speaker002:] You should call the Housekeeping Department on 2300. They will replace any stock for you immediately.
[speaker001:] I see. So, is it possible to make international phone calls from my room?
[speaker002:] That's no problem. Just dial 9 to get an outside line, and then dial the number as usual.
[speaker001:] Well, thanks a lot for your help.
[speaker002:] No problem, sir. If there's anything else you need, you can find me at the desk by the elevator, or you can call housekeeping if I'm not there.
[speaker001:] OK, goodbye.
[speaker002:] Goodbye, sir.