[speaker001:] The consignments of chemical instruments have just reached us. We have to lodge a claim against you for inferior quality I am afraid.
[speaker002:] Is there anything wrong?
[speaker001:] We bought 1,000 sets of chemical instruments from you, but there are 40 not up to the standard.
[speaker002:] It's hard for us to believe it. Our instruments have been the best quality for years. Have you any reliable evidence?
[speaker001:] Here is the survey report from a well-known public surveyor in London. You may inspect the defective instruments personally
[speaker002:] Well. According to the contract, we are responsible for repairing or replacing those defective instruments. We 'll send our technicians to repair them.
[speaker001:] Forty faulty instruments means that 4 % are not up to the standard. You should compensate us for 4 % of the total account on the contract, as well as for the inspection fee.
[speaker002:] I am sorry about the quality problem, but I propose we compensate you for 3 % of the total value apart from the inspection fee.
[speaker001:] All right. In that case we are still willing to do business with you.