[speaker001:] Hello, is that Mason's builders?
[speaker002:] Yes, can we help you?
[speaker001:] We have a problem with our roof. Can you come and have a look?
[speaker002:] What sort of problem?
[speaker001:] We have water coming through. It was raining yesterday and this morning we noticed a wet patch on our ceiling.
[speaker002:] Is the wet patch just in one place?
[speaker001:] Yes, it seems to be just in the living room, above the window.
[speaker002:] Did you look in the attic?
[speaker001:] No, sorry, we didn't.
[speaker002:] Is there easy access to the attic? We'd better look since there may be some flooding there as well.
[speaker001:] Yes, we have a hatch with a ladder.
[speaker002:] OK, we can come early this afternoon. Is anyone going to be at home?
[speaker001:] Yes, my wife will be there.
[speaker002:] Right, we have an urgent job this morning but we should finish around lunch time. We will then come straight over to your house.
[speaker001:] That's great. Thank you very much.