[speaker001:] IBA, Client Services Department. Shelley speaking, how can I help?
[speaker002:] Client Services? Oh, hello. I need your help.
[speaker001:] Certainly, that's what we're here for. What can I help you with?
[speaker002:] I'm a tourist in this city and unfortunately I've lost my card!
[speaker001:] Calm down, Sir. Is that an IBA Debit or Credit Card?
[speaker002:] Credit Card. The International Credit Card, I can't find it anywhere.
[speaker001:] Just calm down, Sir. OK, when do you think you lost it?
[speaker002:] I'm not 100 % sure, around an hour ago I guess. I had it in the hotel lobby bar; I used it to charge something to my room. I obviously didn't pick it up again.
[speaker001:] That's fine, Sir. Let me just take some details FRCM you and we can help you.
[speaker002:] Thank you. Thank you very much.