[speaker001:] What shall we do when we find a shortage in the shipment?
[speaker002:] You should do one of the two things either to lodge a claim with the shipowner or with the insurance company.
[speaker001:] Shall we leave it to the brokers?
[speaker002:] Yes. They usually do it.
[speaker001:] Do they charge for that?
[speaker002:] Of course. In Europe, they charge a commission of 1 % of the amount of the claim for their service.
[speaker001:] Is it the same in America?
[speaker002:] They do the work without charge to the importer.
[speaker001:] It's part of their service, isn't it?
[speaker002:] Exactly.
[speaker001:] Is it enough to claim with an on board bill of lading?
[speaker002:] No, you must also obtain a statement from the shipping agent certifying that the goods were actually loaded on their vessel for shipment.
[speaker001:] I see. By the way, how do we prove the ownership of our goods?
[speaker002:] You must provide full original set of ocean bills of lading original insurance policy or certificate and the original commercia invoice.
[speaker001:] I see. Thank you.
[speaker002:] You are welcome.