[speaker001:] Hello, is this the ABC Company?
[speaker002:] Yes.May I help you?
[speaker001:] We have just arrived from Tokyo and we've been looking for our reserved car of your company all over, but we cannot find it.
[speaker002:] What is your reservation number?
[speaker001:] Our reservation number is J 221.
[speaker002:] Let me see.Oh, yes.We have your reservation number.
[speaker001:] You mean you haven't arranged any car.
[speaker002:] I'm sorry to say " No. "
[speaker001:] Here, I'll take a taxi instead.How do you refund us?