[speaker001:] I hate to do this, but I've got to cancel a reservation I made earlier this week.
[speaker002:] All I need is your name, phone, and reservation date.
[speaker001:] My name is Rudy Randolph. I'm at 818-555-1234. The reservation was for April 9.
[speaker002:] Randolph, Rudy. Let me hit one button, sir, and now your reservation is cancelled.
[speaker001:] Okay, thank you. I'll make another reservation as soon as I can.
[speaker002:] It's been my pleasure to help you.