[speaker001:] You 're making my blood boil.
[speaker002:] Calm down. Madam.
[speaker001:] I'm about to explode! You 'Ve made a mess of this matter.
[speaker002:] I am very sorry to hear that you 'Ve been having so many problems.
[speaker001:] Sorry isn 't good enough! What can you do to help me?
[speaker002:] I understand why you 're angry, Mrs. Wilson, and believe me, we are doing everything in our power to work this out.
[speaker001:] Well, obviously, what you 're doing is not good enough!
[speaker002:] If you could just give us a few more days, we should be able to get this straightened out.