[speaker001:] Hello, is there anything I can do for you?
[speaker002:] Yes. I would like to check in.
[speaker001:] Have you made a reservation?
[speaker002:] Yes. I am Belen.
[speaker001:] So your room number is 201. Are you a member of our hotel?
[speaker002:] No, what's the difference?
[speaker001:] Well, we offer a 10 % charge for our members.