[speaker001:] Room service.May I come in?
[speaker002:] Yes.please.
[speaker001:] Here is your laundry. I am sorry to tell you that one of your clothes has shrunk due to our fault.
[speaker002:] Oh, my god.
[speaker001:] We are terribly sorry for that.Could you please buy a new one and give us the receipt? We will refund the cost of the laundry and the new sweater.
[speaker002:] I hope so.
[speaker001:] Would you please fill out the form?