[speaker001:] Good afternoon, sir, is there anything I can do for you?
[speaker002:] Yes. I can't find my sweater. I have my laundry sent to you yesterday but when the washing is done. I find my swatter missing.
[speaker001:] Well, it's our fault.We are sorry for that.Would you please fill out the form? We will pay for you.
[speaker002:] That's fine. Maybe you should be more careful.