[speaker001:] Hello, welcome to prise star hotel. How may I do for you?
[speaker002:] Hi, yes, I have a reservation. My secretary called and booked a room a couple of weeks ago, the reservation should be for a double bed, none smoking room.
[speaker001:] And what name of reservation made under?
[speaker002:] It should be under Steve Johnson.
[speaker001:] Mmm, let me see, it seems there is no Johnson listed for a room for tonight, is there any other name that you reservation list under?
[speaker002:] No, here is the confirmation number, would that help? It is 898007, I had the room booked with a visa cord card.
[speaker001:] Ah, yes, here it is, you have a standard double room, non smoking on the 3rd floor, I just need to see some identification and the credit card you booked the room with if you don 't mind.