[speaker001:] Hello, Sir. Are you still there?
[speaker002:] Yes, I'm here. What details do you need from me?
[speaker001:] Did you check with reception at your hotel?
[speaker002:] Yes, I did. But nobody has handed it in as yet.
[speaker001:] OK, that's fine, Sir. We just need to ask you some questions for security purposes.
[speaker002:] Please, go right ahead.
[speaker001:] Could I have your name, please? And do you know your card number?
[speaker002:] I'm Mike Kowalski and my card number is 5211678 44, but there are some other numbers at the beginning. I'm not sure what they are.
[speaker001:] That should be fine, Mr Kowalski. And your PIN number?
[speaker002:] It's 671029, my birthday. Silly to choose such a simple one, I suppose!
[speaker001:] That's completely natural. Most of our customers do the same thing. Could you just hold for a moment please? Thank you.