[speaker001:] This room is unfit for humans. I want another room, and I want a refund for tonight.
[speaker002:] Perhaps if you would be kind enough to tell me the problem, sir.
[speaker001:] In a word, cockroaches!
[speaker002:] Oh, no, are they back? I'll give you another room immediately, sir, and a refund for tonight.
[speaker001:] Thank you. I'm glad that you don't believe that your guests are liars.
[speaker002:] Sir, without happy guests, we are nothing.