[speaker001:] Mr. Wilson. We very regret the mistakes in goods. I am very sorry and we are responsible for the mistake.
[speaker002:] We have no choice but to hold you responsible for the loss we sustained.
[speaker001:] The first problem is supposed to be solved after the investigation. About the second problem, I admit it's our fault, so we will exchange all merchandise that falls short of our sample.
[speaker002:] Well. I hope there won't be such things.
[speaker001:] I can assure you that such a thing today will never happen again in future delivery. We have made the plan to improve the package of our exported goods.