[speaker001:] I have a problem.
[speaker002:] What's the problem?
[speaker001:] My mattress was supposed to be delivered today.
[speaker002:] Is there a problem?
[speaker001:] The delivery people showed up four hours late.
[speaker002:] I apologize for their tardiness.
[speaker001:] I was late for work because of them.
[speaker002:] Again, I do apologize for the inconvenience.
[speaker001:] I want my money back for the delivery.
[speaker002:] Seeing as they were late, that won't be a problem.
[speaker001:] It shouldn't be a problem.
[speaker002:] I'm going to refund your money right now.