[speaker001:] There's a problem with my credit card.
[speaker002:] Tell me what the problem is.
[speaker001:] A charge came up on my bill that I didn't make.
[speaker002:] What was the charge for?
[speaker001:] The charge was for a $ 350 purse, but I did not buy it.
[speaker002:] Are you sure that you didn't make that purchase?
[speaker001:] I would know if I bought something that expensive.
[speaker002:] I apologize. What day was this purchase made?
[speaker001:] It was bought on November 12th at 3
[speaker002:] All right, we'll do an investigation.
[speaker001:] Until this investigation is finished, will I have to pay for the charge?
[speaker002:] No, you don't. We'll take care of it.