[speaker001:] Excuse me...
[speaker002:] Yes, sir. How may I be of service?
[speaker001:] I would like to return this item... Are refunds allowed?
[speaker002:] Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?
[speaker001:] No, no... It was just the wrong size.
[speaker002:] Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.
[speaker001:] No. I would rather just return it.
[speaker002:] Sure, no problem. Do you happen to have the receipt?
[speaker001:] Yeah, right here.
[speaker002:] Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?
[speaker001:] No, thank you.
[speaker002:] You're welcome. Have a nice day!