[speaker001:] Excuse me, can you help me? I would like to change rooms if possible, I couldn 't sleep at all last night, because the people in the room next to mine were making a lot of noise, also if at all possible, I 'd like a room that doesn 't overlook the street, between the noisy neighbors and the highway outside, I didn 't sleep a wink.
[speaker002:] I am so sorry to hear that sir, let me check and see what is available, what room are you in now?
[speaker001:] I 'm on the 6th floor, room 698, I 'v had many problems with that room, just this morning, I called someone up to fix the light fixture in the bathroom, it didn 't work, and it still doesn 't work.
[speaker002:] Oh, dear, well, it looks like we have a few rooms available, can I put you into a room on the 17th floor? It has a balcony and it doesn 't face the highway.
[speaker001:] Ok, that would be very nice! What do I need to do to transfer?
[speaker002:] Let me check you out of your old room, you have to sign here, and acknowledge these changes and also the charges to your previous room. Then I can hook you right up to room 1780.
[speaker001:] Mmm, I don 't think the charges are right, can you explain them please?