[speaker001:] Can you tell me, Ms. Smith, about the training programs you initiated this year?
[speaker002:] We ran a call center training service and language program to ensure that our customer service representatives are well trained.
[speaker001:] What 's the result?
[speaker002:] We directly attribute an increase in our customer service feedback of 50 % to the increase in language skills and training that our employees have received.
[speaker001:] That seems very impressive. Good work!
[speaker002:] Thank you, but I cannot take all the credit. Our employees have all worked very hard to increase their productivity level.