[speaker001:] I'm sorry, I've lost my tags and receipt. What can I do about it?
[speaker002:] I see. What is your baggage? And do you remember the tag's number or color?
[speaker001:] It's a suitcase. Its colour is blue.
[speaker002:] Could you give me a description of your case?
[speaker001:] It's like this, it's square with a leather cover.
[speaker002:] I'll check it for you. I've found it. Is this yours?
[speaker001:] Yes, it is the right one
[speaker002:] Will you show me your key card, please?
[speaker001:] Here it is.
[speaker002:] All right. Now you can take your case away