[speaker001:] There is something wrong with my credit card.
[speaker002:] What's the problem?
[speaker001:] There is a charge on here that I never made.
[speaker002:] What charge was made?
[speaker001:] It was a charge for a $ 350 purse that I never bought.
[speaker002:] You didn't make this purchase?
[speaker001:] I think I would remember if I made a purchase that large.
[speaker002:] Sorry. When was this purse purchased?
[speaker001:] It was purchased on the 12th of November at 3
[speaker002:] We'll do an investigation and get to the bottom of this.
[speaker001:] In the meantime, do I have to pay for this charge?
[speaker002:] No. We'll take care of everything.