[speaker001:] My goodness! My silk dress is shrunk. How did you wash it?
[speaker002:] It was washed by washing machine.
[speaker001:] It should be handwashed with cold water. It's a common sense. Don't you know it?
[speaker002:] I'm so sorry. I have no idea of it. I washed silk dress the first time. I'll buy a new one for you or I'll give you money.
[speaker001:] That's all right. Please ask me if you don't know how to do something next time. You can keep the silk dress if you don't mind. I think it fits you.
[speaker002:] It's very nice of you. I'll try my best to do my job well.