[speaker001:] Hi, can I assist you in any way?
[speaker002:] Oh, thank you. Yes, please. What I need is to handle some domestic affairs.
[speaker001:] Oh, I see. In what area?
[speaker002:] Well, I need a Deposit Certification to handle this.
[speaker001:] Yes, we have this service. Have you got a deposit certificate and your passport? I'm sorry to ask you, but your passport is very important.
[speaker002:] Yes, yes. Here it is. By the way, is there a handling fee?
[speaker001:] Yes, I'm afraid there is.