[speaker001:] May I help you?
[speaker002:] Yes, I would like to check in.
[speaker001:] Do you have a reservation?
[speaker002:] Yes, my name is Carol Tiang. That's spelled J I A N G.
[speaker001:] I'm sorry, Ma'am. I can't find anything under that name.Do you have your confirmation number?
[speaker002:] No, I don't have it with me.But I know I have a reservation. My husband made it for me last month.
[speaker001:] Well, let me look again. How do you spell your first name, Ma'am?
[speaker002:] C A R O L. Carol.
[speaker001:] I don't find a Carol in the computer for today. I have a Carol Larson here. But that reservation is for next Monday.
[speaker002:] No, that's not me. My name is Tiang, not Larson. My husband reserved for me.
[speaker001:] Are you sure he used your name, Ma'am? Maybe he reserved under his name.
[speaker002:] His name is Lin, L I N.
[speaker001:] I'm sorry. I have nothing here.
[speaker002:] Miss, I know he made this reservation for me.