[speaker001:] I'd like to return this radio.
[speaker002:] Okay. Do you have your receipt?
[speaker001:] I lost it.
[speaker002:] I am sorry, but you need a receipt for a refund.
[speaker001:] But I purchased it yesterday.
[speaker002:] Perhaps you would like to talk to customer service.
[speaker001:] Well, that's a start, I guess.
[speaker002:] They're right upstairs.
[speaker001:] That sounds good. I'll take the escalator.
[speaker002:] Good luck. I hope someone can help you.