[speaker001:] Madison Suites, how may I help you?
[speaker002:] Yes, I'm calling from Mexico. I will be in town next week and would like to know if you have availability.
[speaker001:] OK ma'am, can you tell me the date you expect to check in?
[speaker002:] Yes, July ninth. I will be there for seven nights.
[speaker001:] We have a junior single suite or a superior double suite available for those dates.
[speaker002:] What's the difference?
[speaker001:] The junior suite is smaller and has one twin bed, while the superior suite has a double bed and mini-bar.
[speaker002:] OK, I would like to reserve the superior suite. Is breakfast included?
[speaker001:] Yes, a buffet breakfast is served every morning. I will need your name and your credit card details in order to complete the reservation.
[speaker002:] Sure, my credit card number is...