[speaker001:] Hello, is this the ABC company?
[speaker002:] Yes, may I help you?
[speaker001:] We have just arrived from Tokyo only... looking for a reserve car of your company. All of above, we cannot find it.
[speaker002:] What is your reservation number?
[speaker001:] Our reservation number is J 221.
[speaker002:] Let me see. Oh, yes, we have your reservation number.
[speaker001:] You mean you haven 't arranged any car?
[speaker002:] I 'm sorry to say no.
[speaker001:] Here I 'll take taxi instead, how do you refund us?