[speaker001:] What can I do for you today?
[speaker002:] I have an issue.
[speaker001:] What is your problem?
[speaker002:] There were charges on my debit card that I never made.
[speaker001:] Do you have a statement for your debit card?
[speaker002:] I do.
[speaker001:] Which charges are you talking about?
[speaker002:] It 's the last four charges.
[speaker001:] We 're going to have to do an investigation.
[speaker002:] Is that going to take long?
[speaker001:] I 'm not sure, but in the meantime we will freeze these charges.
[speaker002:] That 's wonderful. Thank you.