[speaker001:] Why am I being charged $ 10 for a movie that I never ordered?
[speaker002:] Sir, according to your file, you spent Monday evening watching 'Titanic. '
[speaker001:] Well, the file is wrong. I was at a great concert that night.
[speaker002:] Well, this wouldn't be the first time that a file was wrong. Just a moment, please.
[speaker001:] Thank you for taking care of it so quickly.
[speaker002:] Sir, when I deleted the $ 10, the program automatically added a $ 2 service charge.
[speaker001:] You can't do that! You can't charge me for a mistake that you made!
[speaker002:] Sometimes you can't win for losing, sir.
[speaker001:] Well, now I've seen it all! What a rip-off this place is!
[speaker002:] I don't blame you, sir. Two dollars is a lot of money.