[speaker001:] Hello, thanks for calling 123 Tech Help, I 'm Todd. How can I help you?
[speaker002:] Hello? Can you help me? My computer! Oh man...
[speaker001:] It 's okay sir, calm down. What happened?
[speaker002:] I turned on my laptop and it broke! I mean, the monitor went black!
[speaker001:] Ok, sir, it sounds like you might have a virus.
[speaker002:] I don 't feel sick,... let me check... Nope! No fever, I 'm fine.
[speaker001:] No, your computer might have a virus, I mean, it has a bad program on it. Maybe that 's why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans.
[speaker002:] Phew!... Wait a minute, CRASH??!! Spyware? Trojans! What? where? when?!