[speaker001:] IBA, Jane speaking. How can I help you?
[speaker002:] Hello. I'd like to speak to someone regarding my card.
[speaker001:] Sorry, I'm not quite sure if I understand. In what way, Sir? Has your card been stolen?
[speaker002:] No, no. Nothing at all like that. It's just that I applied for a credit card with you a while ago, my application was accepted, but I'm still waiting for my card.
[speaker001:] Oh, I see, Sir. Well, it does take 5 working days to issue and post the card.
[speaker002:] Yes, my application was accepted last Friday. Now it's Wednesday, that's more than 5 days.
[speaker001:] Sorry, Sir, but it's 5 working days. This does not include weekends, so your card should be with you later this week.
[speaker002:] Of course! How silly of me! Yes, 5 working days would mean this Friday, at the earliest. I see. I'm sorry to trouble you.
[speaker001:] It's no trouble at all, Sir. Is there anything else I can help you with today?
[speaker002:] Nothing, thanks. I again apologise for the misunderstanding, bye for now.