[speaker001:] May I help you?
[speaker002:] I have a problem.
[speaker001:] What 's your problem?
[speaker002:] I owe fees, but a bank statement never came in the mail about it.
[speaker001:] I apologize for the inconvenience.
[speaker002:] I have no idea about the fee, so my fees went up.
[speaker001:] I understand your problem.
[speaker002:] Will you be able to solve my problem?
[speaker001:] I 'm going to cancel the fees you owe.
[speaker002:] So, I don 't have to pay any of it?
[speaker001:] The initial fee still must be paid.
[speaker002:] That 's fabulous. Thank you very much.