[speaker001:] Hello, I bought the pendant in your shop, just before.
[speaker002:] Yes.Thank you very much.
[speaker001:] Now I come back to the hotel and try to show it to my friend, the pendant is broken, I'm afraid.
[speaker002:] Oh, is it?
[speaker001:] Would you change it to a new one?
[speaker002:] Yes, certainly.You have the receipt?
[speaker001:] Yes, I do.
[speaker002:] Then would you kindly come to our shop with the receipt by 10 o'clock? We will replace it.
[speaker001:] Thank you so much.