[speaker001:] How may I help you?
[speaker002:] I would like to return an item.
[speaker001:] What are you returning?
[speaker002:] I want to return this cellphone.
[speaker001:] Is there a problem?
[speaker002:] It's broken.
[speaker001:] What exactly is wrong with it?
[speaker002:] The phone turns off by itself.
[speaker001:] That's fine, but do you have your receipt with you?
[speaker002:] Yes, here it is.
[speaker001:] I'll refund your money right now.
[speaker002:] Thank you so much.