[speaker001:] Excuse me.
[speaker002:] Yes? What can I do for you?
[speaker001:] I just checked in, and there's a problem with my room.
[speaker002:] And what is the problem?
[speaker001:] I asked for a non-smoking room, and I don't have one.My room smells like cigarette smoke. I can't stand it.Could you change my room, please?
[speaker002:] Let me see... I'm sorry, but we don't have any more non-smoking rooms.We won't charge you for your room tonight.
[speaker001:] Thank you.
[speaker002:] I'm very sorry about this.
[speaker001:] That's OK. Thanks for your help.