[speaker001:] Hello! stranger, what can we do for you today?...
[speaker002:] Help me. [LAUGHTER]
[speaker001:] What's happened?...
[speaker002:] I've put on nearly two and a half stone
[speaker001:] Mhm.
[speaker002:] in weight in the last
[speaker001:] So I see.
[speaker002:] five months.
[speaker001:] What've you been doing in the last five months that's put on the weight?
[speaker002:] Mhm. And I'm permanently crying.... Help....
[speaker001:] What's happened, has your appetite
[speaker002:] No.
[speaker001:] changed? No?
[speaker002:] No.... And when I started putting on weight I and I'm still putting on weight....
[speaker001:] Right.... Are you
[speaker002:] I'm actually about... just over ten and a half stone now.
[speaker001:] Mhm.... Your hair falling out?
[speaker002:] No.
[speaker001:] No problems with your hair? It's not getting brittle?
[speaker002:] No.
[speaker001:] No.
[speaker002:] Grey, but not brittle.
[speaker001:] Aye. Yeah.... What about your skin, is it still?...
[speaker002:] I don't heal as quickly as I used to.
[speaker001:] Mhm. Right.
[speaker002:] [LAUGHTER] That's a terrible thing to say.
[speaker001:] No. No it's, it's not.
[speaker002:] I don't understand.
[speaker001:] You're not you're not losing a lot of blood anywhere?
[speaker002:] No.
[speaker001:] No? No piles, bleeding, or anything like that, no?
[speaker002:] No.
[speaker001:] Nothing like that, aye? What about... your periods, are they stopped?
[speaker002:] No, the curse, it's still there, it's.
[speaker001:] You're still bleeding?
[speaker002:] Mhm.
[speaker001:] Is it a lot heavier
[speaker002:] Er
[speaker001:] now than it used to be, or is it just about the same?
[speaker002:] No, it's it's heavier, but it's a lot more painful... as well.
[speaker001:] Right.... Has anybody told you your face was getting very fat?
[speaker002:] Just my man.
[speaker001:] And you're getting baggy under the eyes.
[speaker002:] Am I?
[speaker001:] Mhm. N nobody else mentioned it?
[speaker002:] No.
[speaker001:] Take your coat off. other tests. You could be starting to be having trouble with your thyroid gland.
[speaker002:] Oh.... [cough]...
[speaker001:] Er have you noticed that you felt the winter colder this year than usual?
[speaker002:] I took the flu this year.
[speaker001:] Mhm.
[speaker002:] Which...
[speaker001:] Unusual.
[speaker002:] is unusual, aye....
[speaker001:] When did your man notice that your... you were different?
[speaker002:] That my face was getting fat?... About three months ago.
[speaker001:] About Christmas time?
[speaker002:] [LAUGHTER] Aye [].
[speaker001:] Mhm, yeah, it would fit.
[speaker002:] But I wasn't eating or anything, I mean
[speaker001:] No, wouldn't have changed anything at that time.
[speaker002:] No.... And I cut back on my intake,
[speaker001:] Mhm.
[speaker002:] and I'm still going
[speaker001:] And you're still going up.... as well. as well. Show us your muscles.
[speaker002:] Er, this arm has phlebitis.
[speaker001:] Mhm.
[speaker002:] Well, I've had phlebitis in it. I'm not very good at giving blood.
[speaker001:] So I see.
[speaker002:] It doesn't like to come out.
[speaker001:] So I see.... What I have to do is find a good bit.
[speaker002:] I hope you're good at this Doctor....
[speaker001:] No, I'm not.... Not giving us a drop.... You're mean, aren't you?
[speaker002:] Aye, I'm afraid so. The hospital
[speaker001:] Aye.
[speaker002:] the last time. They got it out the back of my hand. Very painful I know, but that was the last time. [LAUGHTER]
[speaker001:] Let's see the back of your hand, let's see if
[speaker002:] And I've had.
[speaker001:] there's another... another vein sometimes, in here..... It's not everybody that has one there, but you certainly do.... Er... stick your arm in there.... Magic. Right, there you go. That's it.
[speaker002:] Okay.
[speaker001:] Stick your finger on there. That's a girl.... All mod cons.... Have you noticed any problems with your urine or anything like that, Ann?
[speaker002:] Stronger... but I've not... with anything anything like that.
[speaker001:] No problems ah.... Come on. There we go the last wee drop........ Now, I'll have the result of this on... Tuesday er Thursday.
[speaker002:] Mhm.
[speaker001:] Thursday hmm about twelve Ann.... But the way things look to me, it looks as though your thyroid gland's beginning to slow down.... And this is why you're... whole lot's
[speaker002:] Mm.
[speaker001:] all beginning to puff up.
[speaker002:] Mhm.
[speaker001:] And your f your particular just under here. I see the difference in you under there.
[speaker002:] Mm.
[speaker001:] And your, your whole face is a bit puffed, but mostly round about there. And that, along with your tiredness all the time,
[speaker002:] Mm.
[speaker001:] that kind of thing. That's very very like what happens with the thyroid.... When that starts to slow down. And if it is, there's no great problem with that, that's very straightforward, we can get that put right for you. Now, don't change your diet.
[speaker002:] Mhm.
[speaker001:] Right? Don't go buying anything at the chemist to try and lose weight, cos they won't work.... Okay?
[speaker002:] Mhm.
[speaker001:] We'll get that sorted out, but we'll check this first to make sure there isn't anything else Ann. But it looks a fairly straightforward thing.
[speaker002:] Mhm.
[speaker001:] We'll get you sorted out, turn you into a human being again.
[speaker002:] [LAUGHTER] a zombie.
[speaker001:] instead of, instead of walking about like a zombie.
[speaker002:] Aye, a heavy
[speaker001:] But er
[speaker002:] zombie.
[speaker001:] [LAUGHTER] And... right, er if you give me a phone about... twelve on Thursday morning,
[speaker002:] Mhm.
[speaker001:] we should have that result back, be able to tell you what's happening. Okay?
[speaker002:] Mhm.
[speaker001:] We'll keep things right for you. Okay Ann?
[speaker002:] . Thanks.
[speaker001:] Right. Okay now.
[speaker002:] Cheerio.
[speaker001:] Cheerio just now.