Plum Voice
# Plum Voice

The Plum Group, Inc. (DBA Plum Voice) is a company.

Plum is headquartered in New York City with offices in Boston and Denver.

## History

Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to create technologies for personalized audio communication. By 2001, Plum had commercialized the open-standard Plum VoiceXML IVR platform which facilitated the creation of dynamic telecom applications.

* 2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment
* 2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
* 2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
* 2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.
* 2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.
* 2013 - Plum launched VoiceTrends, an analytics and reporting toolkit designed specifically for voice applications. Plum achieves PCI-DSS Level 1.
* 2015 - Plum launched Plum Insight, a multi-channel (voice, web, mobile) survey platform. Plum achieves HIPAA compliance.
* 2016 - Plum launched a new version of QuickFuse called Fuse+.
* 2020 - Plum sunsets QuickFuse, rebrands Fuse+ as Plum Fuse.
