Datix
# Datix

RLDatix is a global enterprise software company offering software and services tailored to healthcare organizations. The technology platform is designed to support hospitals and other providers with risk mitigation, regulatory compliance, and workforce management solutions.

The RLDatix suite includes tools for incident reporting, maintaining risk registers, handling complaints, claims, requests for information, and facilitating safety alerts.

## History

### Datix

Founded in 1986, Datix produced web-based incident reporting and risk management software for healthcare and adjacent industries. Datix technology was adopted by organizations like the National Health Service (NHS) and United States Department of Defense to manage event reporting. The software suite has been used by hospitals, paramedics, and social organizations to manage risk and monitor quality of care.

### RL Solutions

Founded in 1997, RL Solutions was a healthcare software company that provided solutions for managing risk, infection prevention, patient feedback, and overall healthcare quality and patient experience.

### Merger

In July 2018, Datix Limited and RL Solutions announced a merger of the two organizations—the resulting company was named RLDatix.

With clients in 19 countries globally, this partnership established RLDatix as one of the world’s largest software companies focused on healthcare safety and quality management.

Today, RLDatix is headquartered in London, with offices in Chicago, Melbourne, Toronto, and Washington, D.C. The company has additional partners in the Middle East, Australia, and New Zealand.

## Products, services and support

RLDatix offers an enterprise suite of healthcare solutions. These tools are designed to support patients, providers, payers, insurers, and government agencies. RLDatix applications focus on the areas of compliance, governance, and risk, along with related consultancy and technical services.

### Compliance

* Accreditation and Regulatory Management Software
* OneSOURCE Manufacturer’s Guidelines
* Policy Management

### Governance

* Contract Management
* Credentialing
* Payer Enrollment
* Peer Review
* Peer Support

### Risk

* CANDOR
* Claims
* Clinical Surveillance
* Event Analysis
* Event Reporting
* Feedback
* Enterprise Risk Manager
* Safety Huddles
* Patient Satisfaction Surveys

### Workforce Management

* Optima Staff Scheduling
* SafeCare Demand-Based Scheduling
* Loop Communication App

### Services

* Community Support
* Data Export
* Integration
* Server Migrations (for on-premises software customers)
* Software Updates
* Strategic Advisory
* Success Plans
* Training
* Health Checks — system utilization assessments
