Microsoft Dynamics 365 Sales
# Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales is a customer relationship management software package developed by Microsoft. The current version is Dynamics 365. The name and licensing changed with the update from Dynamics 2016.

## Release History

### Microsoft CRM 1.2

Microsoft CRM 1.2 was released on December 8, 2003. Microsoft CRM 1.2 was not widely adopted by industry.

It was not possible to create custom entities but there was a software development kit (SDK) available using SOAP and XML endpoints to interact with it.

### Microsoft Dynamics CRM 3.0

The second version was rebranded as Microsoft Dynamics 3.0 (version 2.0 was skipped entirely) to signify its inclusion within the Dynamics product family and was released on December 5, 2005. Notable updates over version 1.2 are the ease of creating customizations to CRM, the switch from using Crystal Reports to Microsoft SQL Reporting Services, and the ability to run on Windows Vista and Outlook 2007.

Significant additions released later by Microsoft also allowed Dynamics CRM 3.0 to be accessed by various mobile devices and integration with Siebel Systems. This was the first version that saw reasonable take up by customers.

You could create custom entities and (1xN) relations between the system/custom entities.

### Microsoft Dynamics CRM 4.0

Dynamics CRM 4.0 (a.k.a. Titan) was introduced in December 2007 (RTM build number 4.0.7333.3 Microsoft CRM build numbers from version 4.0 to version 8). It features multi-tenancy, improved reporting security, data importing, direct mail merging and support for newer technologies such as Windows Server 2008 and SQL Server 2008 (Update Rollup 4).

Dynamics CRM 4.0 also implements CRM Online, a hosted solution that is offered directly by Microsoft. The multi-tenancy option also allows ISVs to offer hosted solutions to end customers as well.

Dynamics CRM 4.0 is the first version of the product, which has seen significant take up in the market and passed the 1 million user mark in July 2009.

Additional support for NxN relations was added, which solved a lot of 'in-between' entities. "Connections" were also introduced in favour of "Relations". The UI design was based on Office 2007 look and feel, with the same blue shading and round button as "start".

### Microsoft Dynamics CRM 2011

Dynamics CRM 2011 was released to open Beta in February 2010. It then went into Release Candidate stage in December 2010. The product was then released in February 2011 (build number 5.0.9688.583)

Browsers such as Internet Explorer, Chrome and Firefox browsers are fully supported since Microsoft Dynamics CRM 2011 Update Rollup 12. Because of this browser compatibility R12 was highly anticipated but also caused a lot of stress for customers that had used unsupported customizations. R12 broke those customizations and clients had to rethink their changes. Microsoft offered additional wizards to pinpoint the problems.

### Microsoft Dynamics CRM 2013

Dynamics CRM 2013 was released to a closed beta group on the 28th of July 2013. Dynamics CRM 2013 Online went live for new signups in October 2013. It was released in November 2013 (build number 6.0.0000.0809).

### Microsoft Dynamics CRM 2015

On September 16, 2014, Microsoft announced that Microsoft Dynamics CRM 2015, as well as updates to its Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing services, will be generally available in the fourth quarter of 2014. Microsoft also released a preview guide with details.

On November 30, 2014, Microsoft announced the general availability of Microsoft Dynamics CRM 2015 and the 2015 Update of Microsoft Dynamics Marketing.

On January 6, 2015, Microsoft announced the availability of a CRM Cloud service specifically for the US Government that is designed for FedRAMP compliance.

### Microsoft Dynamics CRM 2016

Microsoft Dynamics CRM 2016 was officially released on November 30, 2015. Versions for CRM 2016 was 8.0, 8.1 and 8.2. With version 8.2 the name, Microsoft Dynamics CRM 2016, was changed to Dynamics 365

Microsoft Dynamics CRM 2016 was officially released on November 30, 2015. It includes advancements in intelligence, mobility and service, with significant productivity enhancements. In June 2016 was developed a special application which sends scanned info from business cards into MS Dynamics CRM named Business Card Reader for MS Dynamics and Call Tracker application in 2017.

### Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 was officially released on November 1, 2016, as the successor to Dynamics CRM. The product combines Microsoft business products (CRM and ERP Dynamics AX).

The on-premises application, called Dynamics 365 Customer Engagement contained the following applications:

* Dynamics 365 for Sales
* Dynamics 365 for Customer Service
* Dynamics 365 for Marketing
* Dynamics 365 for Field Service
* Dynamics 365 for Project Service Automation

The offerings Dynamics 365 for Finance and Operations cover the ERP needs, such as bookkeeping, invoice and order handling and manufacturing.

In Dynamics 365 version 9.0.0.1 many notable features like Virtual entities in Dynamics 365, Auto Numbering Attributes, Multi Select Options sets etc. were introduced.

## Support & End of life

| Version | Release Date | End of Mainstream Support | End of Extended Support |
| - | - | - | - |
| Microsoft CRM 1.2 | October 31, 2003 | January 9, 2007 | N/A |
| Microsoft Dynamics CRM 3.0 | December 1, 2005 | April 12, 2011 | April 12, 2016 |
| Microsoft Dynamics CRM 4.0 | February 29, 2008 | April 9, 2013 | April 10, 2018 |
| Microsoft Dynamics CRM 2011 | May 18, 2011 | July 12, 2016 | July 13, 2021 |
| Microsoft Dynamics CRM 2013 | January 12, 2014 | January 8, 2019 | January 9, 2024 |
| Microsoft Dynamics CRM 2015 | February 11, 2015 | January 14, 2020 | January 14, 2025 |
| Microsoft Dynamics CRM 2016 | November 30, 2015 | January 12, 2021 | January 13, 2026 |
| Microsoft Dynamics 365 | November 1, 2016 | N/A (follows Microsoft Modern Lifecycle Policy) | N/A (follows Microsoft Modern Lifecycle Policy) |
