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MAUGERI Salvatore, METZGER Jean-Luc. “Public Action: A Question of Performance?” In International Journal of Public Sector Performance Management, vol. 2, n° 2, août 2013 , pp. 105-122This paper examines the process of reforming public organisations in three European countries (Germany, Finland, France). These reforms are assumed to enhance the 'performance' of public action. They are realised by the introduction of many managerial principles, instruments, tools, equipments, but also institutions and professional groups. Beyond their diversity, these elements have common structures that we analyse with the category of 'management devices'. Thus, the role of think tanks in the dissemination of a managerial spirit in Germany, the effects of the balanced score card in Finland, the use of the ABC method in the management of water in large French cities or the computerisation and centralised control acts of care in psychiatric hospitals in France, can be analysed as management devices, aiming at reducing the cost and controlling the evolution of public services. As a result, the uses of management devices prevent civil servants to device a truly social performance.Accéder à l'article en ligne : http://dx.doi.org/10.1504/IJPSPM.2013.056068Salvatore MAUGERI est membre du Laboratoire Vallorem, Université d'Orléans, IUT de ChartresJean-Luc METZGER est membre du Laboratoire Interdisciplinaire pour la Sociologie Economique (CNAM-LISE)