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Boullier Dominique. "La Connaissance stratégique des usages". Mémento technique, 1997/10, 35-43.https://drive.google.com/file/d/0BwXr7JL_DbgxMTg5NzliODAtZWYxYy00Mzc2LWExYzEtYTc2OWU4MzY2ZDEw/view