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ArgumentResearch on social policies have analysed the increasing role of personalised relationship between street-level bureaucrats and "users", focusing on tensions between values and practices, daily professional practices and adaptation strategies or between the ways in which users understand the service and professionals their engagements.The principles of fairness and individualisation have acquired greater importance, partly to battle real inequalities and to recognise users&#8217; subjectivities. &#8220;Creating trust&#8221; in public services and between street-level bureaucrats and users is increasingly sought out. It is at the same time searched and challenged by policies that look for greater performance. But social closeness between professionals and users has an impact on the quality of the relationship and the way in which service is provided, questioning both fairness and equality.In this panel, we would like to take an in-depth look at relationships of trust within public services both at interpersonal (street-level bureaucrats/users) and organisational levels. What are the social and organisational conditions that allow relationships of trust? How is trust concretely managed and implemented? We are seeking empirically grounded papers that will shine a light on the role, the construction and/or the consequences of relationships of trust in street-level bureaucracies of all public sectors (social, health, education, police, etc.).Rules for ParticipationAnyone can submit a paper proposal. However, you must be signed up for a free IPSA website account to be able to submit a proposal. You do not need to be a member of IPSA to submit a proposal, however in order to participate and register for the World Congress you must become an IPSA member.Only the main author should submit the paper proposal. Co-authors (if any) must be added once the abstract is submitted.ALL panelists must be signed up for a free IPSA website account in order to have their names included as a co-author in the paper proposal or another role on the program.To maximize participation in the World Congress, it is necessary to limit the number of appearances of any single individual as follows:No individual may make more than one appearance in the programme in each of the following categories:Chair or co-chair of a panelDiscussant on a panel"Papergiver": may appear twice - once as a main author and once as a co-author.&#160; Should more than one of your proposals be accepted, only 1 will be accepted in the final program and any others rejected.&#160; You will have the choice to choose the proposal you wish to keep.If you are accepted:You will be asked to submit the complete paper by July 1, 2016.Be prepared to present your paper orally, in no more than 15 minutes at the congress.Your name will ONLY appear in the Printed Program if you register by April 13, 2016.Your proposal will remain on the Congress Program if you register by May 5, 2016, if you fail to complete the registration by this date, your paper wil be withdrawn from the program.Guidelines for Paper SubmissionDeadline to submit paper proposal:&#160;Oct 07, 2015Submit your paper&#160;hereLanguagePaper proposals for any session must be submitted in English or French.&#160;Paper proposals in Turkish may be submitted in a panel in Turkish in the LOC sessions.Paper TitleThe title cannot exceed 25 wordsDo not write your title in quotation marksDo not use ALL CAPS and Capitalize titles in EnglishPaper Abstract&#160;The following points should be covered in your Abstract:the research question your paper investigateshow it relates to the Congress Main Themea very brief description of the methodological approachThe Abstract must not exceed 1650 characters (approximately 250 words).Do not include references, bibliographical notes, or your contact information in the abstract text.Review your use of language.Dates and placeIPSA 2016 &#8211; Istanbul &#8211; July 23rd&#160;- 28th&#160;2016ConvenorMrs. Lila Le Trividic Harrache&#160;OrganisationVirginie Muniglia (EHESP/CRAPE, France), C&#233;line Roth&#233; (EHESP/CRAPE, France)Lila Le Trividic Harrache (EHESP/CRAPE, France)Registration and feeshttps://istanbul2016.ipsa.org/events/congress/istanbul2016/registration