Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: After my bad experience, the office manager called me and told me that they would not fix the carpet they messed up, despite saying they would on here and over the phone because of my yelp review. She actually said that. Im no Yelp expert, but that seems like it should be against some guideline. If I hadnt been honest about my experience on here, my carpet would have been fixed by Peace Frog. When I reminded her about the 200% guarantee prominently displayed on their website, she said I needed to make an appointment with another cleaner and someone from peace frog would discuss the damage with the new company. In other words, I needed to jump through a bunch of hoops and take more of my time to get them to honor their guarantee and fix the carpet that they made stink. Still, I wanted it fixed so made an appointment with a new company. And I tried calling peace frog back to tell them when the appointment with the new cleaner was, but they conveniently did not answer or return my calls.Then, the owner showed up at my house with a refund check without any warning or prior notice. I was alone with two small kids asleep in the house and having this angry guy just appear at my door (He was also upset also about my yelp review) was startling. He seemed to think the refund, while genuinely appreciated, would finish things, but they dont just advertise a refund, they say 200%, and my carpet was still stinking, so I told him when my appointment with the new cleaner was. While standing on my doorstep, he refused to come in and look at (or more importantly smell) the damaged carpet just a few feet away. When I asked if he would pay for someone else to fix it, as the office manager suggested, he told me no, adding that if I had a problem with that answer, I could write about it on Yelp. Very clever, very unprofessional. But a helpful suggestion none the less. So now I am. My experience indicated that Peace Frogs '200% Peace of Mind Promise,' if it actually exists, could use an Astrix by it saying something like *'only if you promise to not talk about how we screwed up on Yelp.' In the end, I was left worse off than when I started, having to fix a problem that didnt exist before they came to my house. The only upside is that this experience led me to another carpet cleaner in town that does reasonably priced, quality work.
