Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: Right now, my car is sitting in their garage having been towed because it ran out of oil on me on my way to Natick due to improper instillation of the oil filter. Yesterday.  I got my oil changed yesterday and now oil has leaked out and along side the motor. My seven year old daughter and I were stranded in Natick!  We have been customers of this location for nearly seven years.  SEVEN YEARS. THREE CARS. We were there when Gordon was the manger and now Fitz. For the most part, weve been happy,  loyal faithful customers.  But today, oh, today when I promised to take my daughter on a special outing in Natick, the car wouldnt accelerate and the engine began knocking right as we pulled into the parking lot of the Natick mall. I had to take my car to a Sears auto repair shop to confirm that yes, my motor does not have any oil, and yes, the knocking and lack of acceleration was due to the lack of oil, and oh yes there is serious damage to my engine.  Damage that WAS NOT there prior to taking my car into the Monro. Our car has only 81341 miles on it--damage of this magnitude is ridiculous.  Absolutely ridiculous.  As a loyal customer I expect  my car to be repaired in a timely manner, completely and without additional cost to us.  I will say this, that after several phone calls this evening to the shop close to the end business, Rick, the manager on duty, finally got a hold of Fitz on his cell phone and Fitz authorized payment of a tow truck from Natick to Watertown to get our car back the the shop. This good faith gesture communicates culpability and interest in making us whole. Therefore, I have faith that they will make this right.  Monro was are 'go-to' place for several years and now weve lost faith in their abilities.   Expect an update review.  They need to prove they are still worthy of our trust and confidence.
