Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: After reading the reviews I have given this shop a try and after one visit I will not return. I have been a VW enthusiast for over 20 years, so after moving from California and having a lot of options of independent mechanics I thought Full Throttle was the perfect transition after moving to Orlando. What I found was a shop that failed to do simple work and give me bad advice. I took my Passat in there for a brake job, simple rotor and pad replacement, when I asked the service tech I cant recall his name but hes the only guy answering phones and giving 'advice', told me when I break in the new pads/rotors I should accelerate as fast as I can like up to 60 mph and brake as hard as I can. Anyone who has common knowledge/sense of brakes knows this is the opposite of what youre suppose to do, I just acted like he was right, as I knew it was a bad sign, he also proceeded to give somewhat of a guilt trip for bringing in my own parts. The other thing they did was flush my transmission fluid, oddly, he said it was low when they checked it and said I should bring the car back in a week or two to recheck the fluid level. As soon as I got the car back the transmission started to jerk, which had never done before. Having owned this car for 8 years I knew they had either messed something up or did not put back enough AT fluid, which is why he said come back? I took it to another mechanic I trust but is further from my house, he checked the AT fluid level and said it was 2 quarts low, which was causing the jerking during gear shifts. He filled up the missing fluid and the problem was gone. I will never go back to Full Throttle. I can see how people would be fooled to think these guys are VW lovers and treat people who drive dubs with some type of special treatment or loyalty, and that may be the case for some, but for me, based on talking and going to many shops over two decades, these guys are just full of themselves and want to act like they are the only alternative when it comes to working on dubs. I am disappointed because I was hoping I could find a VW shop I trust, but all I got was weird attitude, bad workmanship, and bad advice. I am writing this review because I think most of the reviews on here are written by shop friends in order to drum business. And I want to give an objective review of a bad experience that i think was not an aberration, but rather more the norm. Lastly, when I brought the car to my other VW mechanic who is now worth going out of my way to see. He found a coolant leak at the rear flange where it was completely rotted away. He couldnt figure out how the guys at Full Throttle missed it, because FT also replaced a leaking valve cover gasket, so he told me they should have seen the leaking coolant.  Thats it, rant done.
