Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: This is my first yelp review because I have never felt this strongly about a business before. Regarding reliability and customer service, this is hands down the worst company I have ever dealt with.    Their cleaning employees are nice people, but awfully unprofessional and with absolutely no training.  They are basically just told to show up. There are no standards by which they must adhere, even in regards to what supplies they bring.   The last cleaner I had brought a single rag with stains and hair on it, to clean everything, even the bathroom...and no paper towels. I opted to give her my counter cloths to use for the kitchen at least, but couldnt find it after she left.. so I guess she took it with her!   Since she presumably used the same rag in the toilet as everywhere else... I had to clean AGAIN after she left. The WORST part is the customer service and overall company interaction.  First cleaning  - I booked using a referral promo.   I have the screenshot of what I was supposed to be charged - when I made the booking. However the charge on my credit card was DOUBLE.  **Customer service said the quoted price was due to an error in their website design and thanked me for bringing in to their attention..but did not refund me the balance.   The cleaning was just ok, but I opted to give it another try..BIG MISTAKE.  The second cleaning:  I had a scheduling conflict and moved the cleaning by 2 hours: the online system confirmed that I would be charged a $15 fee.  However, the schedule change did not take effect, they showed up when I was not home, and my whole payment was wasted.  **Customer service told me 'nothing was rescheduled'...they dont know why the system did not register it..no compensation offered.The 3rd cleaning: The pro, Omar, started by texting that he was running late.  Then he texted that he could not come due to police activity in the T and HIS WORDS:  the situation is a lil risky for me.    I called customer service and they confirmed that he would not be coming.  They told me they would refund my credit card the full amount paid for the cleaning and also issue me a $35 goodwill credit since my whole afternoon was wasted waiting for him.   **The credit card refund never showed up, and when I called 2 weeks later, customer service told me that they just gave me a goodwill credit because the pro was late!  I told them that in fact he NEVER showed up **I have his messages to prove it, and I HAD been told I was going to get the full refund to my credit card.   **They refused to refund the full amount. I asked them if they have customer service calls recorded, so that they can go back to Sep 16 and listen to what I was told.  The woman told me that her manager said yes they have the calls recorded, but he will not listen to them, and that she was proceeding to cancel this call.. AND SHE HUNG UP ON ME.  Needless to say I will NEVER refer anyone to Handy.  I have never in my life dealt with such disrespectful and terrible customer service.  The concept is great, their cleaners are nice but somewhat unprofessional, but the company values are extremely sketchy.   Bottom line: Handy is a scam..a huge waste of money AND time.
