Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: This was by far the worst timeshare experience! HORRIBLE customer service, we actually had some employees snap at us! We got snapped at by front desk because our plane was late so he wasnt sure if we could get booked into the room that we already paid for. Then scolded by the woman finishing up our reservation the next day. The dryer didnt work. I complained & was told that it just doesnt work well.... after 2.5hrs our clothes were still wet! My fridge broke, they came & turned the setting to 'coldest' & called it fixed! It BROKE, settings cease to be relevant. They didnt come back to repair or replace itn just let me wait. W had to have security let us into our room 1-3 times per day. Security snapped at us & insisted that we put it next to our phone which we did not. Nobody smiles, it must suck to work there? Waiting for security & maintenance & having damp clothes laying across everything to dry, then having to repack, move to a different condo then unpack AGAIN wasted a full day of our trip. One employee (Ana Delis) cut me off & went off on me when I told her the problems with my condo. She basically told me to tell it to someone else, she isnt responsible for our condo problems but MUCH MUCH MUCH MUCH RUDER!! This has been an absolute nightmare. Id never own after knowing what kind of rude people they hire. Seriously... stay away from Westgate lakes orlando... the worst! I actually was in tears during our vacation because of Westgate employees & the condo.
