Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: Weve gone to this location a number of times, and our experience has been similar to that of other reviewers: we keep going back because of the usual quality of the Bojangles product and because this location is right around the corner. But the service, as others have noted, is consistently disappointing. Last Sunday was a new low. We ordered chicken and sides at the drive-thru window. We were told they were out of chicken, and it would be a 15-min wait while they fried some more. A fried chicken place out of fried chicken? Really? How does this happen? The woman at the drive-thru window got snippy when I expressed the view that 15 minutes wasnt very fast for 'fast food.' 'We fry chicken every 15 minutes,' we were told. So, when someone sees that youre running low on your primary product, rather than getting ready to replenish the stock, you wait until the clock says its time? I can tolerate a degree of rudeness. I can tolerate some level of incompetence. But the combination of rudeness and incompetence not even the promise of quality product (when available) can make up for.
