Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: I purchased 2 hrs of moving services from Move Drs on Jan. 24.  I called Move Drs on March 26 or 27 to schedule my move date of April 6, which was ultimately scheduled for 10:00 am. Move Drs called at 10:20 on April 6 to cancel. Their reason was that they had a fire in their office and when I asked, they reported that they did, in fact, have mover crews and trucks available, but the manager decided to bring the crews in to clean up the office instead of taking care of the appointments that they had already committed to. I certainly hope there were other extenuating circumstances.  It seems like a better choice would have been to hire a cleaning crew and kept the moving crews and trucks working to take care of the customers.     Move Drs also told me twice they would find another company to move me later that same day but I never received either a call from a new mover, nor a follow-up call from Move Drs. All of this was last minute and ended up costing me substantially more in surcharges since I did not have a prior scheduled appointment. . To me, Move Drs views their business as a one-time customer exposure with little attention to any repeat business and cares nothing about service
