Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: Had no complaints until I received a credit card charge for 'smoking damage'.The hotel manager, Ms. Emily Nebrasky, said that she personally inspected the room and noticed the smoke damage. Neither my husband nor I smoke. We never have. We had no guests in our room. While there I did notice a slight odor but chose not to complain about it.Despite advising Ms. Nebrasky that we are prepared to sign affidavits to this effect she refused to reverse the charge.What happened to the customer always being right?
