Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: An open letter to TCV:Recently I missed an appointment. I understood the policy of charging a fee for a missed appointment and completely accept that as fair and reasonable. However I received a letter in the mail today regarding my missed appointment that was completely offensive and unprofessional. The letter stated that if I missed 3 appointments in a 12 month rolling period 'for reasons that we do not find acceptable' I will no longer be permitted to receive care from any TCV location. Im going to tell a couple things: It is not MY privilege to be your customer, it is your privilege to have ME as a customer. Your customers can choose to be with a company that values their business, you however can not exist without customers. Secondly, who are you to determine what is an acceptable reason for missing an appointment? Have you elected a 'Missed appointenet czar' who will determine my fate based on their arbitrary judgement? Why I missed an appointment in frankly none of your business. I and I alone will determine whether I have something more important or not. Your arrogance in this statement only highlights your obtuse regard for customer service. At this point, I will most likely search for a new privider whom I believe values me as customer. Considering that you view my business as a annoying obligation, you probably wont care much about my departure. But maybe you will realize that you have lost site of the basics of growing a business which is that every customer should feel appreciated and serviced with respect, and you will redirect your policies to reflect those values.
