Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: Terrible customer service. We ordered 18 wings on a Tuesday night. After waiting an hour and a half we called the store and the manager said that the delivery was almost to our house and that hed give us a $5 off coupon for THE NEXT ORDER. After another 20 minutes, we got a call from the delivery guy asking for directions to our house because he couldnt find it on GPS. Weve ordered wings multiple times from local restaurants and have never had trouble like this. I called to find out where our driver was again...then was hung up on. Were at the 2 hour mark and we still havent gotten a delivery- Ill never order from this company again.  The fact that a '$5 off next order' coupon was offered was a joke. Theres no way theyre getting my business again.
