Talk about a LET DOWN!\n\nOf all the things that I did in Las Vegas, this was for sure the biggest, and really the only disappointment. It's truly a shame because I was so so so looking forward to this experience.\n\nThe Wait-  OK, so there is a wait to get inside. This is understandable so I paid the extra $15 to get in with only about 15 min. wait instead of over an hour. This however, is just the FIRST of many waits to be dealt with. \n\nBasically, they have the buffet set up very strategically so that each station has the best stuff at the end of the line,(meats, crab, duck, etc...) so hopefully(to them) you use up the real estate on your plate with cheaper more filling stuff first like bread and pastas. I had to wait anywhere from 20-30 min EACH TIME I wanted a new plate of food!!! I couldn't believe it. Anything that you get towards the beginning of the line is ice cold by the time you actually get to eat it.  There is something seriously wrong when it takes you three or four times as long to GET the food as it does to EAT the food.\n\nJust to drive home how long it took to get a plate of food (and how bad the service was) they actually RESEATED MY TABLE when I was in line! Are you kidding me? That shows how pathetically long it takes just to get some food here. Basically you have two hours to eat, but good luck getting more than 3 or 4 plates in that time, its just not gonna happen.\n\n\nService-  Basically non-existant. I had to flag someone down every time I needed something, and had to ask 3 times just for some salt and pepper. When they finally brought the S&P, of course I was done with the plate that I wanted it for and then when I came back with another plate is when they reseated the table, so I never actually got to use any on my food. Then they left me standing in the middle of the dinning room like an idiot with my plate of food while they figured out what to do. It was pretty embarrassing actually and obviously the food continued to get colder and colder as I waited for them to simply find me a place to eat. Finally they sat me at a four top in the middle of the dinning room and I was able to eat my piece of thin, cold, over-cooked prime rib.\n\nSo, the waits were numerous and unreasonably long, and the service was equal to about a Denny's. But how was the food?...... There was none of the stuff that I was looking forward to. No stone crab claws, no half-lobster, no caviar, no ribeye steak. There was ABSOLUTELY NOTHING that stood out from either a quality, taste or creativity standpoint. The snow crab was very watery, as was the shrimp. The lamb chops and prime rib were over-done and cold by the time i got to eat them, and they said they don't put the rib eye out until 6:30... really? But you charge full price the entire time. \n\nI was so let down that I just left, and before writing this review, just to give them a fair shot at redemption I called to try to speak with someone at the buffet. The first call went to a machine that did not take messages, the second call just kept ringing and ringing, finally the third time I got someone in \"total care\" or something, who when I told her about my experience asked me if I talked to the manager when I was there. Look, I grew up in this business including high-end, low-end and buffets: If you reseat my damn table when I am at the buffet line, YOU have the manager come over and apologize. Don't make me work harder after you screw up. Besides, I never saw a manager when I was there, only  \"servers\" and a few ladies that walked around with their ipads trying to jockey the table/seating situation. I certainly didn't see anyone concerned with people's experience.\n\nThe bottom line is that the price is reasonable for the buffet, but with so many other places to eat in vegas, there was not a single thing that would ever make me want to go back and wait... to wait... and wait...  to eat bland, run-of-the-mill buffet food.