I'm finally getting a chance to write a review after several years...was just too busy prior, but always made a mental note to write one.  I had a shadow box completed for my husband in 2012; let's just say it was to honor him in the line of duty, so it was very special for me to have this done.  I planned on giving it to him at his surprise birthday to honor him in front of friends & family, which he so deserved.  \n\nI picked out the matte colors, provided everything I wanted in the box, along with a very clear explanation of what I wanted.  The lady called me to come into the store a few weeks later to approve her design & I was not impressed.  It was not at all what I explained to her, so I kindly rearranged the items of how I wanted them and told her what items I wanted double matted, etc.  She appeared to have a very clear understanding of what I wanted, so I left feeling pretty confident it would turn out great.  The lady called me in a second time to approve her design & again, it was not at all what I wanted.  This time I wrote down clear and concise directions & even drew a picture (ie.  medals double matted, certificate placed in a specific area, uniform positioned in a certain way).  As I was telling her, again, what I wanted, she continuously told me, 'that's a great idea! wow, that's creative...that's great!' (etc).  I left the store feeling a little uneasy because I needed the shadow box done in less than 2 weeks to have ready for the party.  The lady said she would do it just as I described & there would be no need to approve it becasue it would match what I drew out.\n\nSo I was called a week and a half later to pick up the shadow box & I was so disappointed.  The medals were not double matted; they were simply hanging on the frame protruding out from under the uniform.  The uniform was attached in a weird and unflattering way (about three weeks later, the pants fell to the bottom of the frame) & the top engraved plate was crooked.  Nothing was uniform or harmonious in the shadow box...it just looked messy.  I was so frustrated of not getting what I wanted & just took the item anyway 1.) because I needed it for the party, so something was better than nothing & 2.) in my mind, I had already explained to the lady several times & even drew a picture & she was still not getting it....so I basically gave up, considering she was suppose to be the expert.\n\nI ended up paying over $1,000 for this shadow box...even my husband was giving advice of how it should look after I gave it to him.  I was extremely disappointed.  So, I had the frame redone by another company, and yes, I had to pay them to fix it, which is what reminded me to write this review.  When I brought in the shadow box to be fixed, the look on the guy's face was priceless...he couldn't believe I paid that much money for it & was even more surprised I accepted the product.  Since it has been redone, it is ABSOLUTELY BEAUTIFUL.  omg!!!\n\nSo, I would do your research & rethink using this business.  Maybe it was an isolated incident with this individual employee...I don't know, but I was extremely disappointed.