What an unfortunate and disappointing situation.  I've been struggling with the alignment of my brand new 2014 Passat.  I decided to take it to Peoria VW.  After the service advisor Dwanyne previously they told me the alignment issue was a known Passat issue and not much they could do (third time getting it aligned, two at other dealers) they aligned it under warranty.  I ended up calling VW corporate to check and they confirmed there were no known issues and no technical service bulletins (so they lied) called Peoria VW who requested I come back.  I scheduled an appointment online and received a confirmed email with Neil as my advisor, all as requested and notified VW corporate.  I arrived at my appointment.  Walked up to Neil and he didn't acknowledge me, a tech did and I confirmed my appointment was with him, Neil grabbed my previous service records out of my hand and walked me to another advisor, Dwayne.  He never acknowledged me.  Dwanye then told me numerous times I didn't have an appointment even after I told him I had an email confirmation on my phone I could show him.  He told me they couldn't work on it that day as it would take two hours and VW corporate wasn't open.  They couldn't do anything until Monday, it was Friday.  Their demeanor was as if I was bothering them.  I then determined to just come back, I had no choice.  I looked at the tv in the service area which was scrolling showing to the general public all the appointments that day and what car.  There was my name, scrolling, with my car, confirmed appointment, at the appointment time!!!! I pointed this out and he argued it wasn't on his screen, didn't care, and argued he didn't know what was on that screen but he goes by his screen.  He said, \"do you want me to turn this screen around?\"  It's on your big screen RIGHT THERE!!  He was unapologetic.  I was treated so poorly with a confirmed appointment. Drove from my home downtown and sent away.  I am baffled at their unwillingness to assist.  Don't make an appointment online, they won't honor it