Customer service???? Ph does not know the how to treat their guests! If u have the option...do not stay here! Pay the extra amount for another hotel.....how is this place still running is my question? Brent is an ass...not very accommodating...the manager for the night is just the same...her name is lupe....we booked through another website n then called ph to get our rate matched n then...they do not even know what they r talking about here.....dumb people that work here.....they messed up n do not even give a discount or care that they gave away our 2 queen rooms...like I said do not stay here give money to another place!!! Stay away!