We went to the Bagel Factory when we found a Groupon for it, and after reading that it served the best bagels in Pittsburgh. We got a dozen bagels, two breakfast sandwiches, and two espresso drinks. \nThe employee who took our bagel was very quiet, and didn't really greet us at all. The barista who rung out our order and made our drinks was rude to us, asking \"what do you want?\". \nOn the brighter side of things, the bagels were good, as were the sandwiches and the drinks. I just wish the employees had been a little more friendly to us. I'd return for the bagels, but definitely not for the service.