I went to the Charleston location yesterday and the staff was a bit rude and didn't know their own product. Today I decided to go to the Ft. Apache and Trop location and the ladies were just darling and were great help. Ashley was wonderful and helpful. The staff went out of their way to help. One of the girls helped even tie the bowl part to the roof of my car since it wouldn't fit anywhere into the car. Thank you guys. You all ROCK :) I totally love my new papasan chair.