Last Friday, I brought four boxes and one bag of clothes into the Buffalo Exchange in Tempe, Arizona.  I have been selling with Buffalo Exchange for over 10 years and always had success.  Because I have been traveling for work frequently I had to drop off my stuff to sell and run other errands.  When it was my turn to sell I brought my 4 boxes and one bag up to the sales associate/buyer; Tawne.  I informed her that I was going to drop off my stuff for her to look through and would be back in 2-3 hours.  She said no problem, it would take her about 30 minutes to be done.  \n\nTwo hours later I returned and walked to the cashier.  They paid me for what they bought and I went over to get my four boxes and bag that I had dropped of.  The problem was there were only three boxes.  I asked Tawne and the manager, Barbara, where the rest of my clothes were.  I asked if they had consolidate the goods into three boxes and Tawne said, \"No.\"  She said all four boxes were there for me to pick up.  I didn't even ask about the bag...\n\nAt this point there are only three boxes.  Tawne and Barbara went to go look around for the missing box.  This made no sense to me...where would the box go?  It doesn't have legs to get up and walk away.  After checking the back and several other places they realized my box has gone missing.  Barbara informed me that someone must have taken it home 'on accident'.  Again, this makes no sense.  All four of my boxes were matching small home depot boxes that were all together.  No one would take one on accident.\n\nShe said if someone took it home she was sure they would bring it back by the end of the day.  I would not take someone's used clothes home on accident.  Even if I did, I would not return them.  I'd drop it off at the closest Goodwill and call it a day.  I asked why she didn't check what people picked up because all of the unsold goods were behind their desk.  She had no answer.\n\nSo Barbara gave me a mother's day postcard (that was free to anyone that walked in) and said sorry for the issue.  This is completely unacceptable!\n\nNo one at this store cared or had a clue what was going on.  This is very shady!  I always take my clothes to Buffalo Exchange to see what you can buy from me, then Plato's closet; where they continue to buy, and then to Goodwill so I can get a tax write off.   I honestly think one of the associates stole my clothes or you took them and are selling them without paying me for them.  Everything I own is higher end designer and in good condition!\n\nBarbara informed me that she could not do anything at this point.  My question is, why is she a store manager then?  She informed me that she would have the store director, Candice, call me first thing Tuesday to see what she could do.\n\nTuesday came and at 3:30 PM I decided I would have to call her.  I spoke with Candice and she offered me $20 in store credit for this issue.  Are you kidding me?  I had a full box of slightly used designer clothes that went missing!  Plus, I have never shopped at Buffalo Exchange; I do not want store credit!  I want cash or my clothes back!\n\nShe told me she would speak with the CEO and call me back no later than 4:30 PM that day.  Well 5:45 rolled around and she finally called me back.\n\nThey are mailing me a $100 gift card for Buffalo Exchange.  This is such a joke and not OK!  I do not want store credit, I will never enter one of your stores again!  Something shady went on here and I would like to know what.  This is NOT OK for a business to be run like this!