I wish there was some way to give it less stars, because 1 star is more than this \"service-based\" shop deserves.  I would use the word \"lousy\" except I'm trying not to use such a lousy word. :P\n\nSo here's my story.  I've been lazy in getting my watch batteries replaced, well, all of my watchs' batteries replaced.  I scooped up my 4 powerless watches, and headed to the nearest watch repair shop.  According to yelp and other searches, this was it.  I had no idea how much it costs to replace batteries in a watch ($30!!!), and instead of getting all 4 replaced at once, decided only to get my favorite two.  \n\nMy absolute favorite watch is a silicone Swatch watch in bands of blue.  It's from their line of super-thin watches and requires batteries that are similarly thinner than normal.  The other watch, a silver Kenneth Cole, quickly had its batteries taken out and just as rapidly replaced and set.  The Swatch however, ran into issues.  The battery was easily gotten out, and employee #1 selected a battery to replace it.  But because of the width of the replacement battery, the cover wouldn't close right.  I bit my tongue because well... these people were supposed to know what they were doing.  \n\nThere were 3 employees there, and they all took turn pushing, prodding, and even at times pounding at the watch to try to get that battery to fit.  10 minutes into it, I couldn't take it anymore and decided to go walk around the rest of the mall for a while.  When I came back, both watches were presented to me and I was told that \"they work\".  I believed them.  \n\nI was really used to not wearing watches, so it took me a couple of days to notice that my Swatch never showed any time besides 4:32.  I sighed and resigned myself to going back to see if there was anyway to fix it or get my money back.  At the store there were 3 employees, 1 of which was the main guy working on the watch the last time.  Another guy, I believe his boss, quickly took over the watch, remarked, wow, it doesn't work.  Right.  /sigh/  He went through a few of the battery drawers, looking for a battery they don't carry.  \n\nAfter I had been there for 20 minutes or so, I gingerly asked if I could get a refund.  No was the immediate reply, and I was directed to look at their no-refund policy next to the door.  Normally, I appreciate and respect policies that stores hold.  However, as I was absolutely assured that the watch works when I walked out of the door the first time, I didn't consider this a valid policy in this case.  I felt cheated, lied to, and incredibly pissed off.  There were so many moments between these two times where I just wanted to grab my watch back from their seemingly clumsy hands.  \n\nI stormed out of there.  The end.  I was offered store credit, but what the heck would I do with it?  Burn it, torch it, incinerate it whichever way I can???