I'm assuming that Yelp is only posting bad reviews on this place because I just had oral surgery for a titanium implant (with Dr Lillien) and had the best experience. \nHere is why:\n\n1. I am a total needlephobe...and the unfortunate owner of small veins that have in the past been poked over and over to find one to plug in an IV....Dr. Lillien did it himself, first try, no panic, no pain and as for the reviewer regarding bad sedation, I was in \"la la\" land and woke gently.\n\n2. The office is clean, the staff is friendly and I haven't been made to wait longer than 5 minutes, so no unnecessary anticipatory wait time even if there are several other patients in the waiting room.\n\n3. Dr Lillien is confident in his manner and abilities, which instills confidence in me, making me more comfortable in an otherwise uncomfortable situation.\n\nNow, the only \"con\" I could say is that they are by no means the \"cheapest\" practice, but I do feel like I got what I paid for, a trouble free surgery that involved bone grafting.\n\nAs for the other reviews, what I find with \"couponers\" is that they want more than they paid for, even though they didn't pay much to begin with.