I opted for Prestige Dodge for service, as it is much closer to home than Towbin, where the vehicle was purchased. I called and was told I would have to make an appointment. The next available was a week down the road. I took it and ventured in about 10:45 for my 11:00 appointment. I was told by the service adviser that dropping it off would be best because they were so busy. Plus, he adds \"I don't know who has appointments and who doesn't, so I just can't move you ahead of someone else.\" \n\nWhat? Why did I have to make an appointment then? He tells me the lube, oil and filter should take about two hours. Nothing jiffy about this place. Seriously? I make an appointment and have to wait two hours for a lube job? Needing the service, and not wanting to endure more of the same elsewhere, I drop the vehicle off while pondering what to do for the next 120 minutes. Wishful thinking. They called me more than FOUR HOURS later! Four hours for a lube job with an appointment is unacceptable. \n\nTo add insult to injury, it took them fifteen minutes to get me the vehicle when I returned. Next time I will make the trip all the way to Towbin ... it's quicker.