Waited 45 minutes to talk to an associate. I understand there were other customers to assist but that long of a wait was just ridiculous. Their pricing is really way too high from everything from the food to the Kong toys. They really push the most expensive food and talk badly about the \"lower\" priced food at their store. Be sure to research the food they're selling before you buy. They will claim that the higher priced food has never been recalled but after some brief research I found that statement to be incorrect. Don't waste your time here. Research good quality food online and buy online.