I'm downgrading my review of this location. Some of the selling points are well, not there anymore. If you read nothing else, I would say changes in staff are affecting customer service. Also, the head of personal training has \"moved\". (This is *majorly* a suck point. But I'll get to that at another time.)\n\nTonight was just enough to make me shake my head. I came in on a Sunday eve and was the only person being swiped in. The gentleman up front did not respond at all to [my clear],\"Hi!\". (His stone face gave me reason to think he didn't hear me, so I repeated myself. Nada.) I'm not sure what his beef was. First time I've seen him but he wasn't wearing the standard staff outfit (grey or black shirt with a collar). He was dressed to go out and seemed annoyed that I dared show up.\n\nReally?\n\nI'm sorry to have bothered you. He literally swiped my pass, confirmed I was ok, and gave it back to me. Like a robot. \n\nWhatever. No personal touch there. I don't care if he's a manager and swiping is beneath him, but suck it up and do the function of a front office position.\n\nThere is a newer guy during the day who is trying to learn the ropes, but, gone are the personal greetings when I joined. Also, there is an incredibly younger woman who appears waaaay more interested in turning her back to the front door. Yeah, I get that sitting up there is not the most stimulating job. But - um - that's the job. To face the door. (And, um, greet customers?) \n\nAlso, gone (poof!) are any goodbyes when you leave. It's so strange.\n\nWAIT. I take that back. \nThere is one rock star up front named Jennifer. She gets it. I hope she sticks around.  \n\nGood things I've noticed...\n1) if you provide feedback about specific issues the operations guy, Chris, does respond to them. As an example, we were totally run low on yoga mats. It was mentioned and an order was placed quickly.\n\n2) the cleaning crew seems much more invested in their responsibilities. things are so much less icky than they were before. \n\n3) spin classes ARE AWESOME. All of them. I've tried them and love them. Seriously, best set of diverse leaders ever. great way to quickly build up cardio. (and fun!)\n\n4) Gina is still my favorite instructor. She teaches the Bodyworkout + Abs class Thursday morning. No joke, this stuff is hard stuff. But you totally see results if you go.  I highly recommend.