My friends & I all purchased Groupons  for the Pittsburgh Improv on or around March 22nd, 2012. At that time, only a few big name comedians were listed on the Improv's website as Special Events. You can use the Groupon on anything that isn't a Special Event. That seemd reasonable. The day the Groupons were purchased, my friend Katrina called & reserved two tickets to Jim Jeffries for 3/30 at 10pm. They allowed her to use her Groupon & gave her a confirmation code & everything! Shortly after, they changed many of the comedians on their website, including Jim Jeffries, to Special Events. When I called I was told I could not use my Groupon. The same thing happened to many of my friends. It's a classic bait & switch. These comedians were NOT Special Events until after the Groupon came out. In addition, other restrictions, such not being able to use the Groupons on Saturdays & having to use the additional four vouchers for one show, were NOT listed under the restrictions when the Groupon was for sale. \n\nSo tonight, my friends & I had pretty much resolved ourselves to the fact that we were not going to the Improv because they wouldn't allow us to use our Groupons. But I walked over to the Will Call window with my friend Katrina so she could at least get her tickets. Big surprise - she was told they didn't have her reservation or her name in their computers! They wouldn't give her the tickets. It's an absolute joke of a deal. How is everyone going to use their Groupons by Sept. if all of the shows are Special Events now? \n\nIn addition, no one at the Improv answers the phones or responds to emails. \n\nMy friends & I (about 10 of us total) are all getting refunds through Groupon and/or our credit card companies & we are all reporting the Improv to the Better Business Bureau, etc. \n\nThe Pittsburgh Improv is extremely shady & does not care about their customers.