I had been wanting to try Burger 21 since it opened and finally made my way over to the Chandler location on New Years. The store was empty and there was no one at the counter. All the workers were sitting down enjoying sodas chatting with friends. Totally unacceptable. I order two burgers and their chicken strips with a side of fries. I was not impressed. The brioche bun overpowers the meat the in both taste and size. The patty was very thin for it to be a $7 burger. The bun was cold even though the bum was supposedly toasted. Definitely better burger joints out there. This is probably the worst of the new burger restaurants/chain.