Overrated.  Ugh.  \n\nI have eaten at Maggiano's a couple of times and I have NEVER had a good experience.  It was the same story both times - they tend to serve customers based on who looks like they're ballers.  I guess that means I don't look like I'm not balling out of control, because I always have to practically beg for a drink refill.  It makes me wonder what it is that makes them classify people that way... I was dressed in nice business attire... so did I look like a redneck or something?  Was it because I was young?  Either way, the Maggiano's staff needs to wise up:  you never know who someone is and how well they will tip by appearances alone.  Just sayin'.\n\nThe food isn't that great either.  During both visits, my fianc\u00e9 and I ended up with pathetic salads, burned or under-seasoned entrees, and virtually no service whatsoever.  Both times, something had to be sent back because it was either made incorrectly or was disgusting.  Pathetic.  Get it together.\n\nIs there something I'm just not \"getting\" that makes this place so special?  As far as I have seen, the elitist attitude from the servers amounts to jack squat.  They can't deliver on any front - food OR service.  This is another scenario where I really feel like you're paying for ambiance, and as I always say, I can't EAT ambiance.  \n\nI know!  Maybe I should go be a baller at the local McDonald's - I could order the entire dollar menu and I GUARANTEE the food would be better than Maggiano's!