I went in on 6-19-13 to take care of a customer service problem (I got charged for 4 pairs of shoes when I only purchased 3!).  The lady at the front desk was a young girl (she had a manager in training badge on) and she was not very nice.  She kept saying I don't want to get in trouble (like 5 or so times) and then she had to make a phone call to another store and she kept saying out loud to the person on the other end of the phone how her customer was getting upset at her and I was standing right there (how rude!!!).  Bottom line is she was super unprofessional and not very smart or helpful.  I can't believe that they would hire someone like that and then to potentially put them in a manager in training program is such a joke.  :-(  Go somewhere else for shoes!  There is an Omega shoes and sports store in the same shopping center that is super helpful and nice....definitely go there instead!  :-)