I normally let things go but this time I truly had to speak up because I will feel like I'll do future guests of Flamingo a disservice if I didn't. \n\nI reluctantly made reservations to stay at Flamingo hotel after my cousin assured me the hotel had been renovated, otherwise, I would have never dreamt of staying in a dump like this. Because we were attending a wedding and my daughter was the flower girl, we had to bring the kids so we needed to stay in a hotel with a great pool. When I looked up on the website, and the pool looked great.  I called the hotel and specifically asked the concierge if the pool shown in the website with the waterfalls would allow children and he told me that the pool did indeed allow children.  \n\nOnce we got to Las Vegas, we found out the valet service was full.  We were also informed that the parking structure serving Flamingo is also full.  We asked a parking attendant where to go, and he shrug his shoulder and said:  \"don't know what to tell ya.  It took my husband 2 hours to come back from parking the car.  They quickly sell you a room but they don't provide you with the parking.\n\nOur room was supposed to be non-smoking.  However, the smell of smoke was unbearable. Walking down the hall I found cigarette butts in all the ash trays and some on the floors which never got picked up.   \n\nThe next day we went to the pool. Kids were so excited to go to the pool but we found out that the pool for the kids is the small pool and the wonderful pool with the water falls is for people over 21.  I was livid.  I felt I had been tricked.  \n\nThe next morning at 6 a.m. I woke up with to find our room flooded. My interactions with the hotel staff regarding this incident were so upsetting that I told my husband we should leave a day early and go home.  Not only they were not apologizing for the inconvenience, they were a bit cocky,  Only the manager was sympathetic.  THE WORST SERVICE I HAVE EVER EXPERIENCED FROM A HOTEL.  \n\nAt the end, they refunded us $100.00 off of our 3 night stay.  Was it worth it? You be the judge....