Three strikes, you're out! \n\nOk so really it's like 4 strikes...but 3 sounds better :-).\n\nSummary: \nIs the Food good? Yes. Not amazing but good. \nIs the Service good? No; it's horrible.\nAre the People nice? Yes, absolutely the people who work there are very nice. \n\nBut ultimately they can't run their business as-is. ASU school hasn't even started. They're in for a rude awakening. \n\nNovel: \nThe first time I went in I was so excited to see the new location and had a very good experience. \n\nStrike 1) However, the second time I went in, my friend and I waited 20min in line to order and then another 40min for our meal to come out. No joke. Since we were on lunch break we had to ask for it to-go. The manager was sweet and very apologetic and offered our next meal for free. That was very nice but unfortunately, Strike Two was on its way.\n\nStrike 2) I have some food intolerance's so I frequently ask for no cheese and whatever sauce or dressing on the side. This was no exception here. However when I returned to my office to open my impromptu To-Go Meal, it was the meal I ordered, per se, but missing 5 of the other ingredients. So basically I waited 60min for arugula and meat with a slice of apple. Yum. \n\nStrike 3) A week later, I decided to call-in an order... I wanted to avoid the long wait again. When they answered they immediately put me on hold...FOR 16 min!! Wait, it gets better. They never picked up the phone again. I was so pissed, so I decided I would still drive there and hopefully speak to the manager. I wanted to show him that I Was Still On Hold when I walked in. Ha, which believe it or not leads me to Strike Four.\n\nStrike 4) When I arrived I was pleasantly surprised that there was not the usual long line of people so I hesitated and almost hung up my phone; I honestly started feeling bad about wanting to show him their bad service, yet again. But right then; yes at that very moment, the girl in front of me said \"They're closing the kitchen. They're no longer serving food\". It was 12:30 in the afternoon. wtf? I confirmed with the cashier. The rest is history here on Yelp. \n\nHopefully in a year they are still in business. And if so, I may try again. They deserve to prosper but they have to get their sh*t together first. I really enjoy their food but loathe their customer service and efficiency.