My main issue with this place is the way the football games are set up to be played on the tv screens. A group of friends and I decided to watch a 1:30 game here. There were no spots available for a group of 10 on the first floor so we decided to try upstairs. When we sat down we asked the waitress which screen the game we wanted to watch was going to be playing on. She informed us that it would be one of the smaller screens in front of us. As soon as the game started someone changed the channel to a different game. We asked if it could be changed back to the channel it was on before, but the waitress said there was nothing she could do.  She was kind enough to bring out the manager for us to speak to. Now at this point it's a group of 10 of us plus a family of six in front of us that want to watch the same game. We pleaded our case to the manager, Matt, who was extremely rude and stand-offish. He ended up throwing his hands up in the air and walking away leaving us in mid sentence. Now up until this point, our experience there was average. The waitress was very attentive and friendly, but some of our food items came out cold. After speaking to Matt the manager we asked if there was anyone else we could speak to. A different manager came out and in a more polite manner told us the same thing. We asked if we could close out our tab and requested that he speak to Matt on his customer service skills and maybe look into a different system of how to organize the way that the games are displayed so that this type of incident doesn't happen again. I'm not the type of person to complain but when two separate tables, 16 people total, request to have one tv screen changed to the game they want to watch, it makes lots of business sense to grant those request. With the type of management and logic that this place is run with, I will not be a return customer and I will make sure my friends and family know what type of establishment this is. The only reason this place gets two stars and not one is because of our waitress.