HATE.  Worst customer I've ever experienced, and from the DISTRICT MANAGER no less.  They added a stain to my BR pants, which they couldn't get out after three times of trying (of course each time setting that stain, plus the original light soiling, more and more).  The manager said they wouldn't pay more than $50 for \"cheap Banana Republic pants,\" and blamed ME for the stain they added, claiming I \"left lint in the pocket\" (which actually magically appeared from this \"lint\" after there second failed attempt to remove a little dirt).  She told me I could try suing them for the fair market value to replace the pants ($155.00), and ended up hanging up on me.  I've heard nothing but bad things about this overly-priced business-- I wish I would have listened!!!!  NEVER GO HERE. AWFUL, AWFUL, AWFUL!!!