I'm so glad I took the time to read through some of the other reviews before mine. \nMy horror story with Polished Nails started when I purchased a coupon. The first time I walked into their salon I fell in love with the layout, such an esthetically pleasing space. Unfortunately my love stopped there as the staff is as friendly as the techs are skilled. \n\nI suspect that Wes, the owner has not ever once sat through a customer service class nor has anyone that works there. This place is typical of businesses that grow too fast and take their clientele for granted. Polished is built up around a handful of seasoned techs. These are the ones that keep them going. The only reason I kept going back was because of the credit on my account.\n\nIn short everyone from the owner to reception is rude and inept at best. Their main concern is not customer service but cranking out as many appts as possible.\nThey also intentionally leave gaps in the nail bed to so my fill ins never lasted more than a week and a half at best.\n\nI was paying their exorbitant prices for gel  applications only to find out when I switched nail salons that 6 out of my 10 nails were in fact acrylic......why on earth would you need to put acrylic on my nails when all my nails are long and strong...more so why on earth would you be so dishonest as to charge me more for a service then give me a lesser product and service?\n\nDISHONEST\nRUDE\nINCOMPETENT\nNEVER AGAIN