Will never be back and will tell everyone I know how terrible and unsafe this place is! Today at 2 pm, John at the beginning of the line took forever to get to me - checking in 3 other people who arrived after me.  Then he asks if I wand the floors and mats cleaned and I said yes if it was fast - I asked him 3 times and told him very clearly that it had to be done fast since I had another appointment.  \"Yes, yes, fast, I know\" is what he said.  50 minutes later I asked another guy to check on my car and he comes back to tell me it will be another 45 minutes!  That guy was really nice but I was now very late for another appointment.  I watched 3 of them gather at my car, stop work and just start talking.  I waited 7 minutes to see if they would start again and finally walked over to the car to see what was going on.  Those folks were very nice but then John walked up and told me that it was my fault because my carpets were so dirty and that he never made any promises to me.  I disagreed and did raise my voice, but never yelled, when I said, \"oh so this is my fault?\" He immediately took a step closer, got in my face screaming at me not to yell at him and that I \"disrespected\" him all while pointing his finger less than inch from my face. I told him, very quietly and very sternly to \"Walk away John, Walk away now\" and he just kept going, backing me up until another very nice worker stepped in and had to physically push him away from me. FYI, I am a woman and I was alone today.  I can't remember the nice guy's name as I was pretty shaken at this point but he had a black bow tie on and he was great, apologizing and trying to make it right.  I told him that at this point i didn't feel safe staying there and to just give me my car.  It took forever since their spin dryer for the mats wasn't working and I drove home with sopping wet mats in the back of my car and quite upset.  I'm still upset and am considering filing a report with the police.  There were dozens of witnesses and one customer even stopped to give me his business card telling me to share his info if I decided to file a report.  And as for the rest of it, there were spots all over my car, 2 windows not cleaned and more crap work.  The store was a trash heap - empty racks, dirty floor, etc.  Disgusting all the way around.  If you value your safety, stay away or don't dare complain.