Have been a customer for over 25 years. Today made me an ex-customer and I am really sad about it. I went in a little after 2 pm, the place had about 5 other customers and the lobby was a mess. Tables were dirty with crumbs, trash and food on the floor, under tables. It was bad. I ordered a combo #2, breast and wing with corn cake, corn cobbette, flour torts and salsa. The cashier was friendly and efficient. My 10 minute wait for my food had me wiping the table with napkins (I had to ask for them as the napkin holders were empty) I shoved the food and napkins that were scattered under the table, under the opposite bench where I sat. I got my tray of food and asked for butter and salt for my corn, noticing as I waited, that I got a leg instead of a wing. Why? Anyway, I sat at my table and started with the corn cake, it was pretty good, however, several bites in, I noticed discoloration, it was darker and it tasted \"old\". So, I put that aside and got to my corn cobbette. Looking at it, I should have listened to my instincts and left it alone. All the kernels were flat and punctured. It was a sad looking cobbette, probably from the bottom of the freezer bag. I buttered and salted it because it was corn and usually corn tastes like...corn. Well, not this one. It tasted like dirty dishwater. Maybe, sometime in my past, I had the unfortunate event of tasting dirty dishwater, I really don't know how I knew this tasted like that, but that is the first thing that popped into my head when I took that bite. Corn out. Onto the chicken. It was fine. Usually is. But when I put the chicken pieces into the tort, added salsa and took a bite there was NO FLAVOR! I usually have to use up to 5 napkins to wipe my nose as I eat the chicken and salsa combo! Today, nothing! UGH!! What happened to El Pollo Loco? I left unhappy, unsatisfied and really bugged that I wasted money here.\n Should have gone to Tommy's, but it's kinda far.