Customer service is virtually non existant, staff is rude and completely unhelpful.  The entire operation from equipment to billing is extremely antiquated. The snack bar is never open and the entire place smells, bathrooms in particular.  Speaking of bathrooms - I have yet to even think about showering here.  Bathrooms are disgusting and seem to never get a good cleaning or cleaned with sanitizer.  Fitness class space is crammed and there seems to be no air circulating at all.  Cardio equipment if often broken or out of service and their is no sense of urgency to repair things including the sauna.  Try a spin class - completely unorganized and there is apparently some sort of process to reserve a bike???  I was so frustrated that I after three attempts I gave up. Staff is completely misleading upon joining, advertisements are a bait and switch, and the elusive owner cannot seem to return  a phone if her life depended on it. (I gave up on this too - after the sixth attempt to reach her.)  I also think it's a bit overpriced in comparison to the competition, which have far more to offer and they only allow you TWO guest passes PER YEAR (Most gyms allow for 1-2 PER MONTH!).  Unless they are able to retain and recruit the  \"senior\" aged clientele (which is their primary membership demographic it appears), this gym will be bankrupt in no time.  I would HIGHLY advise against joining and would suggest not wasting your time or energy here.  I'm moving on to a real gym.  If I wanted to join the Mickey Mouse Club, I would have went to Disneyland.