Had an awful experience at Fry's today. Stopped by to pick up a USB CD-ROM drive and a video capture device, and I noticed they now price matched online retailers. Used the Google Shopper app to find a better price for both, and went to customer \"service\" to price match.\n\nThe first guy that \"helped\" me had a hard time finding the first item, so after 10 minutes at another station, I walked over to help him find the item by (duh) searching for the item number rather than the description. Came right up.\n\nThen his manager needed to create an account on the site, which was very difficult for this senior staff member as they ask you tough questions like your phone number and email address! I saw him click through and fail like 7x so I asked him what it wasn't taking. He didn't know. I pointed out the RED BOLD ERROR at the top of the page that explained the problem, and lo and behold, that fixed it.\n\nOnly after waiting for 20 minutes did I find out that if they charged shipping that Fry's would only match to the total price. $15 shipping on that site killed the price match.\n\nWe moved on to the next item which I now pulled up to ensure their shipping charge was low enough to qualify. Unfortunately it was, so I'd be saving like $4 if I could make this price match go a little quicker. I walked the staff through as much as I could, but it was still taking awhile. I was running late now so I hinted that I'd have to leave soon.\n\nFINALLY I was brought over to a cashier with the new price quote, and it came up as \"pending.\" The guy went back to his manager to fix it, so I asked the cashier staff where the store manager is.  They pointed at the guy that was \"helping\" me that couldn't figure out how to create an account.  Great.\n\nA few minutes later the guy came back over and said the price quote should be working now.  The cashier punched in some numbers and said, \"Nope, still pending.\"  This is the point that I finally gave up and walked out of the store.\n\nSo, in summary, I spent almost an hour in the store... 15 minutes choosing my products and 45 minutes to try to price match to save a few dollars, and ultimately walking out empty-handed.  At least 4 different employees \"helped\" me, including the store manager.  Yet somehow the end result was that my time was wasted, not to mention the employees time.  Surely this can't be how the owners of the Fry's corporation want their stores to operate, can it?