I went here on 2/26/14 @ 2p to check it out for my sons birthday. I left very upset due to some of these issues. The place says it opens at 2 but the girl who was working didn't open till 2:05. She was unprofessional and didn't know much about the place. I asked her about party times and she said she didn't know but it says it on their website (I'm pretty sure their site doesn't provide that info which is why I asked her). I asked how much were the tokens. Again, she said answered with I don't know. And did I mention she was too busy texting on her phone while I'm standing there looking at her trying to talk to her??? How rude!!! So I left. I called a few minutes later to ask to speak to a manager and she said she didn't know when he'll be in since he comes and goes as he pleases. Ugh!! I really hope she didn't know anything about her place of employment because maybe she was a new hire. Needless to say, I will not be having my sons birthday party here.