An employee made a mistake and over charged me $8.00. He was not allowed to give me a refund and got the store franchisee owner on the phone. She was rude and nasty and said, I would have to come back at 10:30 p.m. if I wanted my refund? Is this even legal?\n\nOne of her employees says she gets a lot of complaints, and that she forces her employees to go online to give fake positive reviews.