This hotel is supposed to be so nice. I live about 8 miles away and decide to book a room instead of driving home to enjoy the evening, have some drinks and walk to my accommodations. They were very busy but gave me a room at a \"discounted\" rate (still cost over 200$ with fees and tax). I was pleased with how the room looked, but later when trying to sleep ALL NIGHT I heard clunking and clanking SO LOUD. It lasted the entire night. The following morning I called the front desk and her reply was VERY snotty and said \"you know you could of called last night\"  , what good would that do me being they were sold out?! They plan to offer me a sofa in the lobby? Then she said that she would send someone up to check it out. That does me no good since I was about to check out. Then she called back and said their engineer WAS AWARE of this issue and it was from the elevator shaft being there. So they are aware this room is NOT FIT for customers yet they book it anyways without telling me it sounds like you're getting an MRI all night?! The front desk girl took 100$ off and promised the manager would call me. This was two days ago and still no word from the manager. I am really upset they charged me anything considering I did not sleep and was not comfortable all night. I have tons of friends and family that travels here and I hang at Westgate all the time, needless to say I won't ever recommend this hotel. So disappointed!!!!\n***I do not know how to reply to the statement left by the manager. I will add it here.\nI was not compensated for my stay, I still paid over 100$ for the night. I was promised a call from a manager since she told me all she could do was deduct some money off my bill. I never got a call from management as promised. I would give this place another try if the issue was properly taken care of. The fact that I paid for a loud sleepless night at all is what is upsetting to me, then promised to have the issue taken care of by management which also never happened. I am still waiting for the phone call.