Decor is beautiful all over the hotel, however our room even though it was pretty had frayed carpeting, nonworking and shabby phone from Motel 6 next to the bed, Motel 6 remotes for the TVs and no pen as well as a weird odor from the bathroom I mean come on 5 star hotel with these issues and on top of it all when I commented to the front desk manager on the day of check in she assumed I was complaining because I wanted a free upgrade.\n\nService is not bad but was much better when they first opened. On top of all this we had made a reservation weeks ago for bottle service at the Tryst $550 and we notified the rep with enough lead time that we changed our mind and were going to rent a Cabana at Surrender $750 instead, upon check out lo and behold that rep tried to sneak in $120 bill for the Tryst and we hadn't set foot in the place!\n\nWe spoke to the same front desk manager the next day checking out and she said she would look into it with a very bored expression, it seems like it's regular practice sneaking in charges hoping that clients do not notice.\n\nNeedless to say I'm not going back there, I can spend my money in plenty of other places.