As much as we enjoy Pizza Hut, this location is just not the one to use.  I kinda wish we had another option for our area.\n\nWe placed our order @ 7:30 PM, the computer generated a 45 Minute wait time.  at 8:21 I called about our Pizza that still wasn't here.  The alleged manager Melissa said - rudely - that they were running behind and that we should never trust the internet system. I called back 5 Minutes later to speak to a manager - turns out it was Melissa again, who reiterated her message of being behind.\n\nI explained I understood this, and that they needed to find a better way to manage client expectations.  I totally understand a backlog, but I also appreciate customer centric communication.  In this area, they fell down.  As we were wrapping the call, the driver showed up (an hour after the order was placed) and caught on to the situation.  She was apologetic and asked if the manager offered a credit or something - which she hadn't.\n\nThis location needs more customer focused management and a better way of managing expectation.  Pizza Hut lost a customer tonight....