To start, my I am industry.  I understand everyone has a bad day,  and the customer is not always right. That being said, Ross's graveyard service was inexcusable.   My group of friends and I were willing to spend serious money however, his ass holeness (for lack of a better term) ruined our night.  Our group of 6 came in at 1215 and sat outside. After seeing the sign \"see bartender for service\" we came inside and asked for a waiter. In turn we got an eye roll and a \"yeah give me a second\".  We order 4 shots he asked \"Are you sure\" ? and said \"wow\". After apologizing for ordering food,  Ross ignored us. More shots were ordered and the same attitude continued. I've never written a yelp before or, have been offended enough to do so, however, Ross changed our mind. Bring back Higgins and the exceptional service.