I am absolutely appalled at the way Flamingo treats their guests.  As regulars in Vegas, my husband and I are used of the level of service at other casinos.  We typically stay at Mirage, Bellagio, or (if my husband is with the guys), Harrah's.  We have always been taken care of, and if anything were to go awry, the casino would do what it could to make us happy.\n\nFastforward to Flamingo.  Booked 2 weeks in advance for a girls trip.  Reserved one of the upgrade rooms.  After a long flight, we were greeted by a SURLY young woman at the front desk and were promptly told that our room was NOT AVAILABLE.  If we wanted a comparable room, we would have to pay an additional $129/night or we could have a roll-out cot in a lesser room.  I was SHOCKED.  Had her speak to a supervisor who was too busy to come out of the back office to talk to us.\n\n I asked her if this is typical at Flamingo and what they are willing to do to keep us at their casino?  \nShe said (and I quote): \"Nothing, you are welcome to stay somewhere else\".     (?????!?!!!!!!!!!?!!!!!!!!!!!)  \n\nNow, let me just say that the only time this has happened before (room unavailable), Mirage upgraded us at no charge and were extremely apologetic.  Flamingo indicated that there is a fine print on the website, and the deposit doesn't RESERVE the room you want it is only a SUGGESTION for when you arrive to check in.  \n\nNeedless to say, we promptly took our business elsewhere and didn't step foot into Flamingo to gamble or to even buy a drink.  \n\nThe $73 deposit was charged to our visa and was NEVER refunded because while I was there I did not get IN WRITING that we cancelled our reservation.   \n\nIf you're looking for cheap centre strip, stick with Harrah's.  It's not amazing, but at least the staff is friendly and willing to help.