If I could give this company a 10, I would!!! Me, my aunt and husband stayed at Planet Hollywood and I ran out of clothes sooner than expected. I found their add in one of the pamphlets that you see everywhere and called them. They came to my hotel room with a suit case, I filled it up, they left. I was able to pick up my clothes the next day at the bell hop desk. All pieces of clothes were folded nicely and smelt great! What a relief if was to use this service and not have to sit at a laundry mat while we where on vacation! The guy who came to our room was super friendly too! I HIGHLY recommend this company!