I had called ahead and told them it was my Anniversary they could have cared less ... from the attitude at the front desk we never did order it was so bad we left there are to many other places to eat in Charlotte this place has a attitude I tried to explain to the manager they where busy she said she could get me another table .... I said no thanks I had a reservation WOULD NEVER GO BACK EVER . I did contact their corporate office mind you this was the second time I had problems with Ruth Chris in 2 states 3 weeks earlier in Ohio the server broke our plate glass everywhere and she came back with our steak  about 3 minutes later and I asked her if it was the same steak .... I did not want to eat glass she said no I checked every piece I ate then before that the same server told us how the salad size has been cut in half the last month or so TERRIBLE.! We finally where  sent to the Ruth Chris in Greensboro NC ( threw their Corp office ) and the meal was very good I should not have had to go threw all that to get a good meal!!