Incompetent and rude staff.  They make you wait 5 minutes just to take your order (without even acknowledging your presence).  Then they make your bagel wrong.  The last thing anyone who orders an everything bagel with chive cream cheese is an everything bagel with honey almond cream cheese.  Gross.  They argue with you that the incorrectly made bagel is correct.  They make you wait longer for the new one.  They do not even offer the common courtesy of a simple apology for wasting your time.  That was my first experience.  The second experience, I asked for my bagel to be toasted twice.  I saw the girl toast it once.  When I asked whether she toasted it twice, she yelled the toaster is broken-I can't toast it twice.  What?  Why is it my problem the toaster is broken?  And she had not toasted it twice.  The gentleman in front of me advised me to leave if I had not already paid because he had been waiting 20 minutes for 3 bagels.  These people should not be working with the public and even worse, probably could not answer - what is 2+2.  There is nothing complicated about toasting a bagel and treating customers with common courtesy.  This comes from someone who spent 10 years working in the restaurant industry.