I ordered $2,500 worth of Chrome shelving for my garage! It was a big leap of faith since I'd never heard of them before. I liked that they have been in the business for over 50 years and that they proclaimed to be proud of their friendly customer service. When my order came without castors, they jumped right on my problem and replaced the lost ones at no charge to me. It was a pleasure talking to their customer service people, who are on-site employees of the company and answer their phone right away. They showed concern for my problem and solved it because they live up to their commitment to customer service. btw, the shelves were top quality.