This review is for the Arboretum store, which appears to be one of the few still open in Charlotte. \n\nWhile their bagels were OK, I was extremely disappointed with the service I received here.\n\nI stopped in on a Sunday morning, and to my surprise they didn't appear very busy. A few people sitting at the tables, maybe one person waiting for their order and one person in line behind me.\n\nI placed an order for a dozen bagels and requested they be sliced. I was told they could do that. However, as I was paying for my order, the girl handed me the same bag of bagels, informing me she checked with her manager, and they didn't have time to slice them for me. I pushed back that I really needed them sliced for the event I was on my way to, but again, my request was refused.\n\nSeriously? A bagel shop that won't slice your bagels? It wasn't as if I walked in unexpectedly when they were slammed, placed an order for four dozen bagels, and made some extravagant request.\n\nHaving just done the same thing the week before at Bruegger's in Cotswold, where the girl happily sliced my dozen bagels and brushed off my apologies for the extra step (even though they actually were busy!), I was shocked at Manhattan Bagel's treatment and lack of customer service.\n\nDespite this bagel shop being a few minutes closer to my house than Cotswold, Manhattan Bagel has lost my future business.