Stayed there this pass memorial day weekend and was the worst time ever. For one I asked the front desk 2 weeks in advance if I could get a early check in and they said they would request it. I understood that there was no guarantee but I thought since I frequently stay there they would accommodate us. When we arrived they said that my room was not ready. Then we reserved a cabana down at the pool. I asked if it was still OK to invite 1-2 friends to visit and they said no and that they needed a wrist ban which I would have to pay an additional 50 bucks for. Lol I don't think so. Lastly as my family were walking around the property we were stopped by a security person who said that we couldn't tour the whole facility because there was a private party going on. I really didn't think that was fair because we were surely paying full price for the whole resort not just half of the resort. From my last experience I will NEVER go or recommend the Phoenician again. \n\nGood luck