I first went here when they originally opened.  I brought in my 2 dogs and groom was OK.  Second time I went there not overly pleased, but prices were ok.  3rd and last time I went there I asked for the early appointment, as one of my dogs is not very social and I did not want him in a cage all day.  I got a call around 11 am that they were done, so I went to pick them up.  When I went to pay the bill, the owner added $20 to my bill for the early appointment.  I said to her that she did not disclose this when I made the appointment and I didn't feel I should have to pay the extra fee.  she would not budge, so therefore, I will never be back.  Kelly did not show any degree of wanting to please the customer whatsoever.