My family and I have been loyal customers of Jenni pho since they opened. Just this evening I had dinner with my parents, grandma sister, my 4 year old daughter and 16 month son.  We all ordered are usual soups. But when we were served all the soups were mixed up. Oh well we were all excited to be eating our favorite soup. We were all finishing our food and winding down everyone full and happy. All of a sudden our grandma started being unresponsive we all stood up scared and quickly asked the restaurant for help in calling 911. The person up at register had his back to us not sure if he heard was going on but my dad asked calmly and kindly if we could use there phone to call 911 so that they would know right away our location. The man said \" No use your own cell phone\". Are you ?$!!!@!!! Serious??? None of the staff stopped to ask us if everything was ok. They just kept working like it was no big deal??? It wasn't like this was in the corner not everyone could see us we were sitting in the middle of the restaurant??!!!luckily the table next us were so kind and tried to help us and they called 911 for us. Yes we all had our phones but when your in that moment and you have 2 little ones as well and your thinking your loved one is dieing in front of your eyes you are not thinking straight. Finally after a few min a waiter asked if he could do anything we said yes could you please bring us a wet cloth he came back with only napkins??? Well we finally got my grandma who is on dyalisys  awake and coherent. We tried to leave as quick as we could because we were so appaled at the service we just received. We will no longer be eating @ jenny pho and we will be telling all our friends and family not too as well. Shame on you!!!