When you stay at a place as historied and revered as the Arizona Biltmore, you expect to be wowed. You expect the place to live up to the reputation you and your husband -- both Phoenix natives -- have heard about all your lives. You expect to be truly impressed. Unfortunately, were not.\n\nOur disappointment began at the get-go, with the less-than-friendly reception from our front desk clerk. No \"Hi, welcome to the Arizona Biltmore!\" No \"Thanks for staying with us.\" I don't think she even cracked a smile throughout the entire check-in process.\n\nOur disillusionment continued when we received our bill, which included a $28 \"resort fee.\" When we sought clarification, the front desk clerk (not  Miss Surly) sweetly explained it was a fee for hotel services, such as phone, Internet, the business center, shuttle, etc. - none of which we even used. Yet, we were expected to pay for them. I think the traditional pay-for-play method would be a whole lot more equitable.\n\nFinally, since I had about two hours to kill between check out and my next commitment, I inquired at the concierge desk if they had a small fridge where I could park my leftovers from the previous night's dinner while I shopped in the area. Grudgingly, the man behind the counter agreed to the request. A \"Sure, no problem!\" would have made it seem like much less of an imposition.\n\nBugged by the whole let-down, my husband called to report our observations about the storied Arizona Biltmore. The manager on duty politely listened and offered a free upgrade for our next stay. Unfortunately, I doubt he -- or we -- will get that opportunity.