AWFUL! Chicken was beyond burnt--actually rubbery, leathery and totally devoid of juice. It made you think of those mummies in Egypt, which is not an appetizing thought. There were no customers that evening, and it was the weekend, so what does that tell you? When we called on two separate occasions to speak to the manager, he never called us back. So we went to the web site on the receipt and filled out their lengthy survey and left our contact information. No one from El Pollo Loco's corporate offices contacted us either. Clearly they don't care. Save your hard-earned money and find someplace else to eat. This place SUCKS!