Pains me to write this review but it needs to be said. \n\nYou order your pizza to the pizza man and then go pay at the counter. It's a  DIY drink, condiments, utensils and such situation. \n\nWe ordered light since we had a early dinner to go to but haven't eaten breakfast or lunch. I'm glad we did. \n\nChopped Salad -I like the salami that is in there with the tomato, onion and lettuce, but it's just a simple, good solid salad. It's a really fine chop so you get a little bit of everything in each bite. They do small and big portions. We did a small which was still quite sizeable and good for sharing between two. This was the best part of the meal - simple salad. \n\nMarguerita style pizza with meatball and onions - While the ingredients were fresh, it just missed the mark in composition. It was too wet. By the time we were done with the first slice which had a bit of a wet tip (that sounds dirty), the rest of the pizza was soaked on the bottom. The sauce probably needs to be reduced down a bit. \n\nThe structure of making your pizza is choose a base ($7 marguerita, white, pomodoro) and a la carte toppings $1 most, $2-3 for stuff like chicken and prosciutto. Really reasonable to pay $1 for stuff like pepperoni, but I think maybe stuff like garlic slices or a few pieces of onion should be less? I think that's like on different levels since one is substantial vs\"flavoring\" type topping, and it's cheap compared to a meat. As far as napolitana style pizzas goes, it's alright. I'll go across town to Settebellos than to down the street to here if it doesn't improve in the sog factor. Because of this, I definitely wouldn't recommend trying takeout. Come eat this fresh...just to be safe. \n\nAnyways when we paid, the BF asked for just some ice water. The girl said they didn't have cups for water at this time and does he want a fountain soda (neither of us drink soda).  I looked over to the fountain and there wasn't ice tea sitting near it which is the only other thing I can drink. There was clear cups and paper cups sitting inbetween her and the BF but there was no cups for water. She asks the person behind her if they have water cups and they said no they don't have water cups. She asked if we wanted to buy bottled water instead, that it's only a dollar or buy any other drink. So the BF clarified, so we cannot have ice water, cannot have a cup except this specified water cup that they do not have, we can only buy water which the answer was basically yes. I think there was no \"water cup\" but just maybe hope that we would buy something else perhaps than get free tap water or maybe buy a soda but still get water in it? I dunno. It was just a really awkwardly painful conversation to witness. \n\nFine we will get two waters which turned out not to be a dollar which she kept telling us it was. I'm not trying to be a nickel and dimer, I'm just annoyed at the situation based on principle. I really need to drink a lot of water and it always sucks having to stick to a small bottle of water and conserve it between bites or buy multiple bottles that add up to the price of my whole meal.\n\nGah, now I feel like one of those Yelpers that's rambling over something trivial. Which it is in some ways and really isn't at the same time. I want to go to a restaurant and eat relaxed, have water refilled and tip well for that service. \n\nI went to go look at gelato since it sounded promising from Nelsons review, but unfortunately it was looking pretty melted and off so I opted out of dessert as well. Unfortunate. \n\nI just don't know how I feel about this place. When you have such a known name as Parma by Chef Marc it's going to be compared to it's successful sister. That place is warm service that recognizes regulars, patient and enthusiastic about explaining the menu, and has attention to detail to make your dining there magical. It's something that is a notch above the usual so it is weird to go from that to a no service place. The people weren't mean, but that whole exchange was really weird with the water cup.... I really don't think that would fly at Parma. Atmosphere and service is part of what sells Parma so why not translate that magic into a pizza place? This isn't a really pricey place, but it isn't cheap that semi-service isn't possible. \n\nI'm so disappointed. I had high hopes. I hope it changes, but I will watch from afar and see if a Yelperazzi can convince me in their review I need to come back. I really hope I will once this is a restaurant but for now this is a under construction fast food.\n\n(Yelp 100 Challenge 6/100)