Just left this location and I feel the need to Yelp it right away. We were a party of 4, sat right away at 5:15pm and ordered at 5:20pm. So far so good, right? My food comes out (burger undercooked with onions on it and I said NO onions). I flag down the server, she takes it away. 15 min later, still no burger so I ask where is my food? Server tells me the kitchen ran out of burger patties and they are making more. Huh? Ok, whatever. 25 min goes by and I ask for a manager. Still no food. Manager (Robert) strolls over and says I will take burger iff the bill. And asks if there is anything else he can do? I said, well, I have been here for almost 1 hour and havent eaten anything. He offers me a piece of cheesecake and says \"I will go get it right away\". 10 min later, no manager, no cheesecake. We get up to leave, and the server asks if we got the cake? I said NO and the manager must have forgot. She turns and literally runs to the takeout area and gets my cake and comes back and 60 seconds. I ask for the GM of this location and she says the GM will be there on Wed. So, on Wed I will call this GM (Amy) and tell her to read this Yelp review. Its unfortunate that restaurants like Cheesecake Factory allow this to happen. I have always held them to a higher standard, but looks like they have some work to do. The manager, Robert was so nonchalant and obviously didnt care much about \"being right back\" with my cheesecake. Unteal. My grade: F