They treated me like I was a second class citizen. My friends and I called a cab and it left before we could even get outside. Then I called continually and they refused to even talk to me or take my complaint. I was hung up on 3 times and yelled at by the person who picked up the phone. I can't believe this is the way a company would treat a customer. I know it was a busy night but that doesn't give them the right to ignore me as a paying customer. We used their company to get to the original destination because we happened to spot one outside. But then we couldn't get picked up when we called. I would never use them again if they payed me to ride in their car. Horrendous customer service. I hope this post helps someone avoid trying to use them in the future.