Upon arrival, we were greeted by a robotic-monotonic valet guy and front desk worker. Weird!\n\nWe had reserved a room with a view and two beds. Instead, we received a stinky motel-looking room in the Roman tower because we checked in at 1a. Accordingly to the robot workers, rooms are not guaranteed and based upon availability. I'm a faithful guest of The Venetian and Palazzo, but had heard great things about Caeser's Hotel, so I ventured out this weekend! \n\nWhat a terrible mistake...These people don't believe in customer service! I'm appalled! I will not be returning to this hotel! My first and last time here.