if there was a billionth of a star rating I would give that.  Each person in customer service is completely isolated from all other departments and authorized to make no decisions. If they can't solve your problem you get magically disconnected.  By the time you reach anyone in authority you are a raving maniac because you have been on the phone for hours.  I will never sign another contract with these losers and I will be vocal about every slight from here on out.  Shame on you COX, with a minimum of effort you could be awesome, but you didn't.