Sotelo is a fine complex as far as nice apartments go, but the management and other residents are horrible. Yolanda Moreno is the absolute worst property manager I have ever seen in my life. She is extremely unintelligent and rude.She never has an an answer for any questions I have and never actually does what she says she is going to do. I despise having to deal with her, but because the management is so bad I have to. The staff has been switched at least four times in the past 6 months and I cannot keep track of all the morons that pretend to work here. If Greystar owned the property when I was first looking to move in here I definitely would not have chosen to live here. Every member of the Greystar team is idiotic and disgusting and no one talks to each other or gets anything done. I have asked them multiple times to complete a maintenance request and they never did it. It took me going in the third time and practically spelling out the order for them before it was performed. The online payment system is always an issue and they take no responsibility for it. They come in late and leave early and never answer the phone. The rating reviews on the actual website are inaccurate, and the community amenities are a lie.   We keep a very clean apartment, but came back after summer break and had rats. As noted, there is no free professional service pest control, once again another lie. \nThe residents are rude and dirty and loud. You can hear absolutely everything through the walls and annoying dogs wake you up at 6 in the morning. The pool is small and dirty and people blast music and scream at all hours of the night with no repercussions. The stairways and hallways always smell like weed and have bugs and eggs in them. There are homeless people wandering around the complex and the housing across the street is run down and crappy, only drawing in more filthy people. There used to be a security team that patrolled the complex at night but I have not seen them in months.\nYou do get assigned parking below the buildings, which is nice, however if someone parks in your space there is nothing you can do about it and the management will do nothing for you, so you are out of luck. \n\nSave yourself money and dignity and DO NOT LIVE HERE!