Oh geez! Where do I begin?! I guess with the most important THE HORRIBLE MANAGER! A place of business can have the best food but with terrible staff that just doesn't matter! This woman, I believe Felicia is her name actually put the blame on Me! A customer because she didn't input  or  LISTEN to my order! I've given this place several chances since its near my office but I will drive out of the way to an Einstein or even Duncan donuts! This place has lost a lot of customers from my building just because the customer service is slow or late with orders and don't own up to the mistakes. The only reason I'm giving it one star is because when your order is right it is delicious but when you have to wait a long period for it because it's busy and other staffers are working their butts off & I have in MANY occasions seen this \" manager\" just twiddling her thumbs.  For being in a High-end part of town (Biltmore area, across from the Ritz Carlton) this manager definitely  doesn't have her priorities  straight!! THE CUSTOMER IS ALWAYS RIGHT! CORPORATE! HELP THIS PLACE or we'll petition for a chompies to replace this location!