I had been ordering about once a week for a few months for lunch and was very happy with the service and food. Prices are reasonable and food quality better than average. \n\nLast week I found a hair in my salad which I understand will happen but of course I did not eat it. I called a week later to place an order and informed them of the hair and was only asking for a replacement salad for the one I had to toss. I was then informed that there was nothing that could be done because I did not call immediately and prove the hair was there.\n\nIts not a free salad issue to me , just principal. I had spent hundreds of dollars there and was clearly just looking for some customer service. Just a warning that if you find something in your food drop everything you are doing and call immediately or they will not help you.\n\nI will personally not be ordering from there again.