ABSOLUTELY DO NOT PATRONAGE THIS BUSINESS. \n\nI've taken three handbags to Colonnade Shoe Repair. I have given them ample chances to prove that their business was consistent or stable but it is not, and I have paid dearly for their services. \nThe staff is rude, disorganized and totally unfamiliar with the concept of providing fair, fast or even adequate customer service. \nThe first time I went to Colonnade Shoe Repair I brought in a Celine bag and a  Miu Miu bag that needed to have some minor stitching repaired, the OWNER argued with me about every single detail of the bags repair when I simply asked him to be sure to use a particular stitch and color of thread, it really shouldn't have been a big deal. He told me that if I didn't trust him I should have taken my bag elsewhere. I allowed him to repair the Miu Miu bag, but I took the Celine bag home with me and had it sent elsewhere. He was right, I should have taken my bag elsewhere. He told me it would be done in two days, it took TWO WEEKS. \n\nWhen I went to go pick the repaired bag up two weeks later after having to hound them about when the bag would be ready, a staff member apologized for the owner. His apology restored my faith in them, and I dropped off a vintage LV Speedy to be repaired. The handles needed to be replaced and the stitching on the zipper needed to be repaired. He told me to come back in a week. I had to call this shop every week for THREE MONTHS to check on the progress of this \"repair.\" I went in on Monday, to check on the bag, the owner blamed other staff members on the delay and took me in the back room and showed me my dismembered bag. This raised NUMEROUS red flags for me, my original zipper pull was missing and when I inquired where it was he started speaking to an employee repairing another vintage LV bag in another language (that I could not understand) and I assume that he used the pull on that bag after throwing my original part in the trash. They did a piss-poor job on the handles, they replaced the zipper and put a junk attachment on the pull, I have no idea where my original zipper pull is, although I suspect that these people just run a spare parts operation out of the bag. It's like a handbag parts graveyard. They replaced the original zipper of the bag with some shiny brass piece of crap that is totally unlike the original zipper. These people have NO respect for personal property, style, and they totally lack integrity. I paid them $100 to ravage what was once a great bag in need of minor to moderate repair. \n\nIf you've invested in high end items, protect your investment by taking them elsewhere, I would suggest RAVE in Scottsdale, they're much pricier but at least they know what they're doing, and they'll make the repairs to your specifics in a timely and professional manor. \n\nColonnade Shoe Repair also sells counterfeit bags out of the front of their shop, which is ILLEGAL in Arizona.\n\nI will be filing a report with the police, and the better business bureau. I should have learned my lesson after the owner argued with me, but I gave them a chance anyway. Please, learn from my mistake. DO NOT GO TO THIS SHOP FOR ANY REASON. It's not worth it. Period.