Biggest gripe, NOT HIRING ENOUGH PEOPLE TO TAKE THE MONEY WE WANT TO GIVE THEM. Way understaffed at the desk. Lots of double talk about insurance, had to rewrite the contract, which helps to further explain the long lines. Car was well appointed but poorly maintained. The rubber seal at the front of the hood was damaged and flapped in the wind as we drove. One of the power outlets was nonfunctional (luckily our car had two of them in the console. Tires wer unevenly worn and vibrated at normal speeds. And an energy drink can and hard boiled egg shells came complimentary in the back seat armrest!  Most of the car was quite nice and price provided decent value. Checkout was much smoother with no danger of missing our flight. Crewman was very friendly and helpful, but lighting in the garage is awful and we could have easily left items behind in the dark. \n\nOverall, it was a three or four star experience for us, except the one hour delay in getting our car, it started the whole experience off poorly and never really recovered. If you have appointments or limited time in Vegas, it's worthwhile to step out of the line and work the floor looking for an agency that will match Dollars decent price and car selection. Lots of choices, it can be done.