We used to come here on and off all the time when we were emerald level.  Tonight the server was AWFUL this is not the place for him.  He did not suggest any appetizers and we heard every other table being offered their cold seafood platter on ice.  (which we used to order all the time)  He talked so dumb and slowly about the specials that were available too.  Service was incredibly incredibly slow  (Trust me in a fine dining restaurant you don't want to be rushed either but service tonight was horribly slow)  1 out of the 3 of us ordered steak and she always orders it WELLLL done.  Her steak came out medium.  The server could've cared less, took it away to get it fixed and when it came back out. It was THE SAME STEAK!!!  WHAT????? A fine dining restaurant and you don't even cook a NEW steak.  ARE YOU CRAZY!  Even in my restaurant we don't re cook the same entree, we make a NEW ONE.  AND he didn't even take it off the check.  \n\n1 of us ordered the 3 course meal which came with dessert.  While waiting literally 15 minutes for him to get our dessert and guess what, the place was NOT busy. The manager had stopped by to help clear our plates and offered dessert, and we told him we ordered it 15 minutes ago and are still waiting. He was hardly shocked and it took another 5+ minutes for him to bring it out.  After we finally got it, we sat there again LITERALLY (we checked the time) 20 minutes to get our check.  We were NOT impressed!!!!!!!!!\n\nWe sent an email to the hotel to have the food and beverage director contact us. Low and behold the manager contacts us and apologizes and says he remembers us and offers us a comp for 2.  2??? UM THERE WERE 3 OF US!!!  AND you don't even know the damm problem because we didn't tell you the problem yet.  Hmmm are you trying to save your ass??? Well we still talked to the food and beverage director and we got things straightened out.  \n\nGet rid of the manager and get rid of this server and place them in a different restaurant, This one is not the right fit for them.