I once bought a pair of black court shoes in here. After a couple of wears, I noticed the \"leather\" was peeling away around the heel. I returned them to which I was told I was clearly scraping that part of my foot on the ground. Bearing in mind these were high heels. \n\nTake a moment and think about if you were wearing high heels and you walked around scraping the inside if your heel on the ground. Apart from being impossible, this was completely ridiculous. I didn't get my refund and for that reason I will never shop in Barratts again.