I have been a Bank of America customer for 14 years.  The last 10 years I have been a loyal customer of this branch.  I have gotten to know the employees on a first name basis and had felt very satisfied with the service.  The last few months at this branch have been a disaster! The drive thru will be closed although the posted sign says open.  The line in the branch are routinely 8 deep in customers and the wait is at least 15 min. What persuaded me to write this review is last week I went into the branch to make a deposit.  The manager informed me there would be a 25 minute wait.  I communicated that the service at the branch had deteriorated.  He said the service was still good but that the wait was just longer.  HELLO!  He suggested I make the deposit at the ATM. He said the bank is in transitioning into more on-line banking.  I left and drove a couple of miles to Stapley and Main branch.  Was in and out in 5 min.  Not going back to Main and Mcdonald.