Retail is tough, i don't care who you are.  It's all about the help you receive and it can really be hit and miss. Today was a hit.  I needed a volume control slider for the new speakers on my patio (see my review of SST for more info on that adventure).  The A/V specialist was helping another customer and I could tell he was very knowledgeable and very polite as well.  He wrapped up with the other guy and I explained what I was looking for, thinking they would have a dozen choices.  Turns out, no. Only one choice and they had just reset the aisle and he wasn't sure where the product was as we couldn't find it.  So he goes to find one of those dinosaur-size ladders that warns they are only for employees to use.  He proceeds to go through a number of boxes on the second and third level to find the product, without any success.  At this point it would have been easy and adequate to say, sorry dude, I was mistaken, looks like we don't have it. Oh not, not this guy,  He politely asks if I have time to wait so he can find another pro that might know where the item is.  As Ron White would say, Alright, I'll wait.  The other pro comes over, moves the dinosaur ladder 9 inches to the north and proceeds to find the part i need.  Kudos to both pros and to this HD for great service.  \n\nThis is my \"home\" store and they always treat me right, great job!