We booked a room back in May. Free upgrade suite. Not honored because we didn't pay enough. The front desk people stated!! Last year we paid less & were upgraded to \"The Hotel\" V-suite.\nStayed 2 nights, left for a different hotel. We got a suite & saved lots of $$$.\nWe are Gold in Mlife.\nWill not be staying at Mandalay Bay anymore. Looking to book a Feb 2015 trip.\nWe have stayed at MB 12+ times.\nPlus all the money we spent at the Spa, shopping, gaming, dinning etc....