I booked a SMOKING ROOM for Christmas weekend from Friday 23 - Sunday 25. \nI called in ahead of time to let them know that I will be arriving late, around 6 am on Sat morning. The guy who I spoke to said the room will be ready for me when I get there.\n\nAt 3 AM on Saturday morning, After a long drive. My boyfriend and I arrived at the front desk. No smile or greetings from the employee (maybe the guy was tired since it's late~ understood!). \n\nOur FIRST ROOM was on the 6th floor, the same floor where the pool is located and about 3 doors down (wasn't so happy but let's give it a try). As soon as we walked into the room, there was towels in the bathroom floor, toilet hasn't flush, the bed was not ready. The room HAS NOT BEEN CLEANED yet. Very sloppy.\n\nMy boyfriend and I with all those luggage went down to the front desk and explained the condition of the room to the young lady. Nothing has been said, no sorry, no apology! Instead, she has given us another room which is now located on the 10th floor. A little better. Why not just gave us this room at first?!\n\nOur SECOND ROOM was better, at least it's ready for someone who booked for a non-smoking room. But WE BOOKED FOR A SMOKED ROOM. So, we had to go down to the front desk again. \n\nMy boyfriend asked the same young lady if she has assigned us to the smoking room or no since there was no ashtray. Instantly \"yes, it is a smoking room\" answer, without checking in the computer. So, he had to ask again and the answer was \"THERE ARE NO MORE SMOKING ROOM AVAILABLE\"\n\nI told her that I booked for a smoking room. She replied \"not when you arrived at 3 o'clock in the morning\". Uhh, Hello? I gave you guys a call that we will be arriving late and WE DID NOT KNOW THAT IT IS WRONG TO BE ARRIVING AT 3 O'CLOCK IN THE MORNING!! I told her that but she pretended she did not hear.  And again, NO APOLOGY. We were too tired to argue so we decided to sleep with it for the night.\n\nAbout 10 o'clock in the morning, we went down to the front desk again and told the other lady what happened. At least she apologized. She has given us a new room. Our THIRD ROOM was on the 33rd floor. The room was standard, nothing special.  I wish that the closet could have been separate from the tv case though. FYI, there was no refrigerator.\n\nPH self-parking is like walking around the globe! It's annoying how we have to walk pass all those shops for half of a mile to get to the hotel every time we go out. I have no idea how many miles we have walked during our stayed. \n\nI would not stay there again even if they give us a free room!! Very disappointed!