Pretty much the most terrible customer I have ever received.  I spent over 4 grand and got treated like a rat.  I ordered stair nosings and was told it would take 3 to 5 days. I ordered then November we 22nd and finally received them, after endless excuses of reasons for the delay, on December 13th.  To make it even better we ordered tongue and groove and started laying the whole top floor of our house with the template they gave us. So starting the entire floor with this template (matching what we ordered) we received lip over molding which was completely different setting out whole floor back and not even matching the width of our already set floor. The customer service matches the experience.  We were not compensated at all and told that we probably don't know what we were doing it didn't know what we were looking at. The person doing my floors has been doing this for over 30 years.  They offered to send someone out to identify the nosings were different but then stated they wouldn't come for days. They have set this project back by weeks causing extra expenses for my girlfriend and I and causing our move in date to be pushed back father and farther. They do nothing to correct their issues and just blamed the whole thing on their computer system not being correct.  After they admired their fault they offered a refund and offered us the right moldings in a other color that WE would have to stain to match our floor we bought from them. Best part is we would again have to order them and probably wait another month. They insulted the person doing my floor and have caused our expenses to go well beyond what we might have saved on just getting the wood from home Depot.  This has been by far my worst experience ever with any purchase big or small and I will never ever recommend or use this ridiculous company again.