Rented a car while in Vegas for almost 3 days. Did NOT expect to have such an inconvenience by renting a car from them. The person at the counter-- named Pearl-- said that my insurance co. no longer covers loss of use so if there was an accident we would potentially be responsible for the car rental company's business lost while the car was not able to be used. Pearl was very certain that she knew what she was talking about. She even quoted the month that the auto insurance company supposedly stopped covering the loss of use. It was a Sunday so I could not check with my insurance agent but I was told that if she was wrong and I was covered that I could simply give her a call & she'd remove the insurance fees. So, on Monday morning I called the insurance agent and he confirmed that she was incorrect & my insurance would cover it. I called and spoke to someone at their office that was not that a manager. That person said that most likely I would be charged for the insurance and would have to dispute it with my credit card company. Payless car rental would have to playback the video from the time that I was at their counter. Like I was lying. The manager on duty was not available and he would call me back. After a couple of hours, I called them back & asked for a manager. Finally, he spoke with me saying that he did not know why his employee would have said anything like that about the insurance. He said that he'd have to playback the video so I told him that he should. Anyway, the only way to get the insurance fees refunded was to go back in and sign a waiver. I was not thrilled about going back there before I need to return the car. I was on a vacation and shouldn't have to deal with this. The manager said that he should have charged me for one day of the insurance but he wouldn't because of the inconvenience. I already had my own coverage!!! After driving back to the car rental center & stopping at three different areas, I was issued a credit. Pearl was at the counter most likely getting another customer to pay for the additional insurance. The manager really didn't care to apologize. Customer Service deserves NEGATIVE number of stars. I think that they succeeded at getting another bad review from an unhappy customer that felt like they were hustled & hassled by Payless Car Rental.