Booked with the online option which I thought was super easy! Then received one phone call from them while I was at wk & the lady stating that they were canceling my order due to them \"not being able to get ahold of me\".... After calling only one time ? Maybe with an email and a few phone calls I an see how they would cancel the order but one missed call? Really. With a week away from the party we were able to get really great customer service with Jump Around Party Jumpers