This is not a review of a particular outlet, nor of the sub-quality merchandise they peddle. We all know their clothing is constructed of fabric which is one step up (or down) from a Bounty paper towel, and no doubt crafted by children with bloated bellies chained to rusty sewing machines in a rat-infested, third world sweatshop (ok I'm just guessing on that last part. But a lot of the seams aren't that straight.). The point is, most of the crap they sell falls apart after a few washings, but that's fine for their demographic, which is younger women and girls on a budget who want cute clothes that they will tire of after a few wearings anyway, so no harm, no foul.\n\nThis review is of the company and their business practices. \n\nI purchased a gift card for Forever 21 from the rack at a Lowe's, and one for Sephora. I put them away, and when I went to wrap them for my daughter, they were gone. I have a creepy feeling I might have accidentally thrown away the bag. Yikes!\n\nSo, I returned to Lowe's, where they scanned my receipt, found the serial numbers for the cards, and gave me the 800 numbers to call the companies. (5 stars, Lowe's)!\n\nThen, I called Sephora, who checked and found that the card had not been used, cancelled it, and sent me a new one (5 stars, Sephora).\n\nThen, I called Forever 21, who checked, found the card had not been used, cancelled it. assured me no one could use it, but COULD NOT ISSUE A REPLACEMENT! WTF??!!  They KNOW the card was paid for, they KNOW they got my money, the KNOW no one can use the card, but I'm supposed to be satisfied with giving them money for nothing? I was outraged. Their website had no address to write to (guess they must be tired of hate mail), but had a \"customer service \" (HA!) contact e-mail address, which apparently is even easier to ignore... No one ever replied. \nAvoid this company like the plague that they are.