I would actually put 0 stars if it would allow.  This review is strictly about the grooming salon (not the rest of the store).  \nI would never return to this pet groomer due to the lack of people skills and customer service received several times by one employee \"Michelle\".  She is very rude and argumentative.  She does not listen to the needs or concerns of the customer.  She \"scoffs\" at your while talking to her or when you correct information she repeatedly gives you that is incorrect.  We have been using Petsmart for months, but I will tell you after the service and treatment rendered today (as well as another issue on a phone call a few weeks ago with Michelle), we will terminate our relationship with this groomer.  We have had great groomers in the past... but it seems that the turnover rate is so high, you don't get the same groomer twice.   I would look for a more personable company to leave your dog with.  Even with an appointment time, it can be anywhere from 1 hour to 5 hours... you will never know.   Apparently they use \"block scheduling\"- we dropped off for our appointment at 10:30a, only to get a call at 12:41p and they hadn't even started the dog yet.  So your dog is sitting in a kennel for hours \"until they get around to them\".  Find a groomer that takes appointment times seriously and doesn't waste your day waiting around for when your dog might be done.