Major Disappointment! \n\nSecond-rate customer service began right at arrival while we were checking-in. We waited patiently to be helped, and when we were finally able to check-in, we were faced with an unfriendly welcome. Our condescending guest service agent rudely interrupted other agents and guests while she was still assisting us. \n\nOn our way to the room, we noticed the white exterior walls badly needed a new paint job. Not only was the exterior an atrocity, but the inside of the room had tears in the wall paper, and unfinished/missing trimmings on the wall. The size of the room and bathroom was decent considering the large balcony over-looking the Scottsdale Mall/garden. The bed; however, was impressively comfortable. If you're looking for a loud pool party, this is the place to be all weekend. Good luck getting in though, the line is outrageous! \n\nThe only saving graces I found in this place was the Skybar, and Red Room. We wandered in for a drink at the Red Room on Saturday night and were thoroughly impressed by the acoustic cover band playing that night. On Sunday night, the Skybar transformed itself into a french themed night titled Pere Lachaise. The DJs were two of the best I've heard in a long time mashing up 90's to current hip-hop, classic 80's, and some house. Since I can still visit these two bars without checking-in, I will remember to keep it that way for the next time I need to stay in Old Town Scottsdale.