We experienced it EXACTLY as the previews did.  Great sales help, nice furniture, high priced, TERRIBLE service.  Recliner arrived mis-wired (how can that be?) and setting up service was a joke.  We requested \"morning\" service 2 weeks in advance of the service date and were told that \"they'd do their best\".  2 days before the service date, they told us that we'd see them in the afternoon.  When  I questioned this, I was told that there were more important customers who needed the morning slots.  Ok...\n\nBecause of the change in times, I asked them to call a different number when coming out.  Nope, they could not handle that either.\n\nNever again.