Ok, this is the Closest Bike shop to my house and I decided to go out and test drive a Specialized Hybrid, I had heard some not so nice stories about the customer service here, but thought that I would come in and give them a try myself and see if that was just a 'one off' experience.  I had been here before, to purchase a bike lock and I didn't get the warm fuzzy feeling at all, but hey, it really is right down the street and very convenient and they had the bike that I wanted!  So, I went in, to give them a second chance.\n\nI was disappointed, and I think it is because I am not a professional bike rider or someone that is going to spend 3,000 on a bike.  They have some bikes at ground level and others up higher on a taller rack, the gu that helped me (well that is being generous) pointed at the bikes up top and told me about them.  I think that the only reason that I received any service at all was because I was the ONLY one in the store!   I never was offered a chance to test ride the bikes.\n\nIt just seemed like there is some sort of special biking club. that I was not in or invited to join at this bike shop.  I am sure that if you are a triathlete or rode in on an expensive bike that you would get better treatment.  \n\nLater that same day, I went to another bike store, (not dna related) and had a much better experience, the guy that helped me even remembered my brother in law and sister that had shopped there before, I wound up spending a little over $500 on a bike, which for me is not a small purchase.  \n\nso, if you happen to be a novice or want to step up from a comfort bike or a lesser brand and really get into cycling, I don't feel that you will be welcomed here.