The item I ordered from Amazon, and paid extra for 1 day shipping, came from Fontana. It arrived at 7:12 AM the following morning in a city only 20 minutes from my home. The delivery time of 8:00 PM came and went with no sign of the package. \n\nAfter going online to check the tracking, we called OnTrac. The person who answered the phone could only reply to any and every question with these 3 words, \"I don't know.\" There was no offer of assistance, even when we asked. \n\nI am absolutely NOT impressed with OnTrac's lack of service.