I think we're done with this place. We joined when we were remodeling our house,  (we were already nearly done) and were unable to buy some of the products they said they had in the pitch. Oh well, cannot go through ALL the books, they only let us see a few. Not being able to see the books is part of their sales scheme. You have to pay to see what you are buying.\n\nThe first store in Tempe was nice, but it sold, and moved to a crappy location with a crappy showroom with horrible hours, then sold again and is now in N. Scottsdale. The location is ok, and the showroom is nice, but is it going to move again?\n\nWe bought a few things over the years, and, if the products were better, we would have  gotten our money's worth, but we didn't. We just picked up our second mattress and when we got it unrolled at home (Memory foam mattresses are packed rolled up) found that it was stained with machining oil. No quality control. The first one we bought a few years ago sagged nearly immediately and all we got was run around. It was a more conventional mattress. It will be interesting to see how the store handles this.\n\nUpdate: The staff of the Scottsdale location has stepped up and gotten the manufacturer to agree to replace the mattress and deliver it. The manufacturer only wanted to replace the cover. I'll follow up when it arrives. \n\nIt took several attempts to get the right parts in for some bikes that came in with damaged parts. I'm really starting to think that the deals are so good on some things because they are probably factory seconds. It wouldn't surprise me as lead times seem a bit long.\n\nThe only good thing we have bought is Tumi Luggage for really good prices. The Peoria store closed, and I think this one, and all of them, for that matter, will eventually as well.