A disappointing stay at the Cosmo!  We booked a two bedroom city view suite for our trip to Vegas, and were sorely disappointed by the service and cleanliness of the hotel.\n\nWe arrived at 1:30pm, hoping to check-in early (check-in is at 3pm) but our room wasn't ready which wasn't a big deal, as we expected as much.  They gave us our keycards and told us that we will receive a text message when the room becomes available and that it should be ready by 3pm.  We dropped off our bags at the bell desk and walked around... 3pm passes and no text, so we stop by the front desk to check up on it and they tell us that the room hasn't been cleaned yet, and that it takes about an hour to clean.  So we wait... 4pm passes and still no text.  By 4:45pm we head over to the front desk again to check up on our room, which still wasn't ready and they couldn't get an ETA on when the room would be clean.  The front desk personnel that we spoke with, Carl, was nice enough to offer us a $100 food & beverage credit as well as a line pass for our party to the Wicked Spoon buffet.  Finally, at 5pm, we receive a text and head up to the room.\n\nWe get up to this gorgeous room to find that it had only been partially cleaned!  It appeared that the towels and bed linens had been changed, but we found gum on the wall right next to the bed!!  In addition, there was garbage laying all around the room, e.g., a half empty water bottle, a cigarette butt, a burger wrapper, a half empty toothpaste tube, and other areas that were dirty.  We called down to housekeeping and they sent someone up within the hour to take care of the garbage.\n\nI know the holidays are a very busy time in Vegas, but they should be able to anticipate the rush!  I wouldn't stay at the Cosmo again - although the hotel was beautiful, the experience didn't live up to the hype.  The dirty room was a huge disappointment and inexcusable.