The food was stale. We had vouchers, so we thought it would be a fun experience.  The manager or hostess went out of her way to ignore us, but was very charming to the customers who came behind us.  Once seated, we attempted to order an Italian soda. We were told they didn't have a lemon or orange flavor. Odd, for an Italian restaurant. Food arrived lukewarm. Soup tasted like baby food. My daughter didn't like her entree. This is where it got interesting. We told our waitress and she brought over the hostess who was rude and condescending and informed us that we couldn't just send food back because she didn't like it. I tasted it. It was the worst lasagna I had ever had. She attempted to get loud, and other diners stopped to stare. After she realized she embarrassed herself, she then conceded, \"For you we will make an exception,\" and went back to get the Chicken Marsala instead. Again, when the food arrived it was lukewarm and the Marsala sauce was not appetizing. The chicken was rubbery and overcooked.  Nobody could finish their dinner after the admonishment of the hostess. It was a very disappointing experience. We left and ate elsewhere. This place needs a Restaurant Impossible makeover in the worst way.