Overpriced service for an underwhelming experience.\n\nI took my car to \"Friendly\" Ford for a serious fault in my Hybrid system as an out-of-town visitor so I really didn't have a chance to do any homework on the options. My mistake.\n\nWhile the dealership had nothing to do with causing the issue their handling of it was simply ridiculous. It's nothing new for a dealership to charge more than independent shops but it is new [to me] to try and charge twice the price. It's as if they're oblivious to the invention of Google and the 30 seconds it took to find other bids and experiences with the repair.\n\nAnd then there's the customer service... I probably came across as an overbearing customer but not a single promise of a returned call happened, not a single deadline set by them [I was in no rush] was met, my service adviser never once answered his phone, and my repair started a day after it was suppose to be done... They just don't get it.\n\nFinally and perhaps most important to me is the role a dealership should play. While they wear the big logo yet claim to be local, superior to other options and part of that should be advocating for their customers. My issue was far too common to not be covered under warranty yet I was the one to think to reach out to Ford Corporate, a single call which saved me 80%. It was an obvious move but not even remotely on their radar.\n\nI left two stars because I'm writing this from home with a car that, thus far, drives. And that counts for something.