I went to Champs a while back in February for a hair cut and a mani-pedi.  I was having a beauty day and had a facial scheduled across the way at Southwest Institute of Natural Aesthetics for the same day. \n\nAfter some initial scheduling problems and call backs, I ended up scheduling my hair cut first (for the convenience of the stylist who wanted to leave early that Saturday), then my facial at SWINA, then my mani-pedi at the end of the day.\n\nMy hair cut didn't go well.  I had a description of what I wanted and explained it very carefully that I wanted a certain length, but also some layers so it would do more than just lie there.  My hair cut was very fast and I noticed my stylist had a person waiting for them.  I was surprised it was done so quickly, but I left and went to the next appointment, kind of early.  Came back to the salon and had a great mani-pedi and a lot of fun with the nail technician who was personable and great at her job.\n\nWhen I went home to do my \"after\" photos I was surprised.... I seemed to have no layers.  I went to work the next Monday and showed it to my friend at work and she told me, \"Yes, you have NO layers!\"  So THAT'S WHY THE HAIRCUT was so fast.\n\nI called the Salon over and over again on Monday and there was no answer, not even an answering machine!  I was stunned as I had just been there Saturday and I was surprised that no one was answering.  I was so confounded by this that after my dance class that night, I dropped by, even though I knew they'd be closed.  I thought, well, if they are closed on Monday maybe they will have a sign for that on their window, even if the Internet doesn't have it yet.  But no, the window showed them to have Monday hours so I was still confused.\n\nI called Tuesday and got a human being, a nice man, who scheduled me a make up cut for the cut that didn't meet my needs.  He explained that they decided to close on Monday \"because the stylists didn't want to work those hours\" but had not update fliers, the internet, or put a note on the window. \n\nI got my make up cut and it was a very nice cut.  My stylist was nice, personable and did a great job.\n\nWhen I checked out, the stylist made sure to tell me that the tip I gave the first stylist was transferred to her, but I tipped her again anyway.  I felt they should keep my initial tip for the first stylist, who did, in fact, actually work on Saturday and cut my hair.  I felt I should have a choice in this.  I don't think they listened to me though.\n\nSo I think my experience at this salon was mixed at best.  There are some awesomely talented folks working there.  The atmosphere is low key.  It is not a high-falutin', fancy schmany salon.  The prices are medium.  \n\nThey could improve customer service a bit, and communication. Put in an answering service for the days off, make sure the hours are updated and posted whenever changed, and perhaps they could've scheduled my initial hair cut better so there was a stylist who had good time and attention for me.  \n\nI don't think the first stylist was a bad stylist; I think she was distracted.  I would've prefered to have them tell me I needed to schedule my hair cut on a different day, then to try to accomodate me but give me a poor cut. I knew initially I was calling at the last minute with a request for two appointments, so it would've been better to just give me a mani-pedi and have me do the haircut separately than to have me scheduled with a stylist who was distracted and unable to \"hear\" my requests.\n\nI would say give them a try, especially if you feel you can work around possibly communication glitches.  For me, it is hard to go back, and I will probably try somewhere else first, but I might go back in the future if I dont' find another salon nearby that's better.