You suck, Cox. I've been paying an arm and a leg for their bundled services, including their 'Premier' internet package. Hypothetically, I'm supposed to get a max of 22 Mbps download. Lately, it's been about 12 in the daytime and as low as .5 Mpbs download at night! Yeah, that's pretty close to the speed I would get if I used a dial-up modem. \n\nSix calls over 2 days to the tech support resulted in little help. I spoke with a different person each time and out of the 6 people I talked to only 2 were marginally helpful. They reset my modem from their office and speeds were still slow. It seems like most of the tech support reads from a script, with their solution being \"restart your computer.\" I have no idea what qualifies someone to be eligible for the tech support job, but my guess is you just have to be able to use a phone and be able to read from their troubleshooting script. When I know more about this techy stuff then them, I know I'm f'ed.\n\nA couple of the Cox people said the problem might be my router. Because the signal strength was also low and the connection dropped every once in a while I decided to get a new router. I got rid of my Linksys and went with an Apple Base Station. It was simple to set up the home network, but I couldn't get a connection at all. After talking to the people at Cox and wasting plenty of my own time trying to fix it, my wife got the IT guy at her work to help me. Two hours later it was finally working. He tried explaining everything to me but it was like he was speaking Chinese to me -- it was completely over my head. Something about the router not being able to read the MAC address and the Cox signal not assigning an IP address to the router. Not entirely sure I understand, but he agrees that Cox sucks.\n\nSo, while I have a better network established with a broader range and stronger signal, my download and upload speeds are still all over the place. Every once in a while I'll get 20 Mbps, but too frequently I get 12 or less. Unfortunately, until Verizon Fios comes to Vegas Cox is still probably the best (or at least the least crappy) service provider.