The salesperson was very helpful and accommodating, so that was not the problem. I declined the $300.00 insoles but settled for the $77.00 insoles and bought Brooks Dyad 8 running shoes. I needed a good shoe to help with the Plantar Fasciitis. For the shoes and the insoles I spent over $200.00 and I wouldn't mind if they worked. But I hate, hate, hate the shoes. They are the most uncomfortable shoes I ever bought. I tried to take the insoles out, but it didn't make a difference. It was not the sales person's fault. But I will not go back. Foot Solution was not the solution.