Nothing like waiting in line for 57 minutes.  There were only 2 people working  the counters on a Saturday morning at 10:00am.  Everyone in line was annoyed!  The person who helped me was very helpful and the car was fine.  \n\nI wrote a letter to Advantage about my experience on their website and they NEVER wrote me back.  They don't care.  You will read many other reviews with the same problem.  They simply refuse to hire enough employees to handle the customers.\n\nFrom now on I'll pay a little bit more to go with an ESTABLISHED company.  Advantage screwed me a lot in the past, and it's happened a couple of times over the past year.  \n\nOnly use them if you're saving a LOT.   I changed all of my upcoming Expedia reservations to other companies.  But my Maui reservation will save me $60 over 3 days so they'll get my business that time.  That's it!  They pretty much SUCK as a company.  \n\n**update - I changed my Maui reservation last minute on Priceline woo hoo - I may never have to go with this bottom of the line company ever again**\n\nBy the way ALL of the employees I delt with at Phoenix were really trying.  I can't imagine how hard that must be dealing with angry customers all day working for a company like this.  HUGS to the employees and a big suck it to Advantage car rental.