We went in to purchase two new Elantras in February. While we eventually got decent pricing on our trade-in and the vehicles overall, it was only after about 4 hours of hardball negotiating. After saying they would not, under any circumstances, be able to give us more than $750 on our trade-in, they eventually gave us $3,500. This is not the dealership for those consumers who prefer a direct dealership approach. While upon first impression they seem different, at it's core Earnhardt Hyundai is a wheeling and dealing car dealership like all the rest. \n\nUpon purchasing two new vehicles, we were immediately bombarded with 5-10 weekly promotional and marketing emails. Their opt-out system does not work, and personal emails to our salesperson and finance guy were unsuccessful. Finally they sent me a letter explaining that it was their legal right to use my personal email for any promotional and marketing content, but their unwillingness to work with me to get off of their persistent email chain turned me off from ever purchasing from them again. Be aware that purchasing a vehicle from this dealership signs you up for constant emails. We have also received numerous promotional phone calls at both home and at work. Rest assured that after buying two new cars in February, we are not looking to buy again in July. \n\nWith regard to their service department, the short version is that they are stingy with their warranty repairs and their basic service takes over 1.5 hours, even with an appointment. As a woman, I was talked to with a disgusting patronizing tone. \n\nThe long version of our service experience: perhaps most disappointingly, was our first service. We have noticed that the rear-view mirror on one of our Elantras was very slightly loose, to the point of sliding down so that it points toward the back seat every 3-5 days. While not a significant danger, this issue should be covered under warranty as the part is loose enough to require adjustments by us consistently, which is an irritation at best, a safety hazard at worst. This problem had been going on since we first purchased the car, and we decided to have them handled it at our first service appointment. A few days prior to going in, we hung a lightweight gym locker from the mirror to have easy access to it. It did not make the problem any worse, as it wasn't hung from the part of the mirror that shifted down. When I brought the car to it's first service, I explained that the lock was a very recent addition and the problem had nothing to do with it. Perhaps I should have removed it, but I truly believed they would be able to look past it and fix my issue. I waited over 1.5 hours for a simple oil change and they said they had used their hand to feel the mirror and couldn't tell that it was loose, and their diagnosis was that the lock might be causing the problem. They also recommended that I adjust the mirror back to where we wanted it if it starts to fall again (obviously that is what we had been doing since the beginning). They refused to replace the mirror since they couldn't feel the problem with their hand, even though we explained that the looseness was minor and happened over several days. I asked my service rep if he could treat the problem as though the lock wasn't there, but he said, \"I can't pretend it's not, because it is.\" Finally, my service rep told me that they would have believed me had the lock not been hanging there and when I asked if I brought it in on Monday with no lock, would they replace the mirror, he said, \"Probably, yeah.\" I should have just driven out, taken the lock off, and driven right back into the service bay. \n\nAll in all, this has been a dealership that is exceedingly friendly until they have your credit card. I am disappointed beyond words in their unwillingness to remove me from their email lists and their frustrating service department. While we have been pleased with our vehicles, they were in no way worth the hours we have spend begging them to stop calling and emailing us with promotional offers.