I am genuinely surprised at the rave reviews because our experience was a nightmare and completely unprofessional.  We bought a Groupon for this place because it was close to home.  After bringing in my daughter's iPad (which she uses for work) to have the glass replaces, we were told 48 hours for completion.  I showed up at 11 AM, maybe 3 hours early, to check on the status.  CLOSED. I waited about 10 minutes and finally left.  I tried calling Nick and got voice mail.  He finally called me when I was already 1/2 way home with a sleepy granddaughter in the car.  I said I would come by later: still not ready.  I said that they could deliver it to my house, which someone did.  Later we got a phone call that the iPad delivered was not ours, so they came back to switch the iPad.  Our daughter was visiting from Maine and left a few days later.  Shortly after that, I received a call that the glass had fallen off!  After much to-do with Nick (questioning that how does he know it happened? Really??) I showed him pictures. My husband finally brokered a deal that we would pay for the shipping back to Phx and Nick would pay for the return postage for 2-day return.  When the iPad got here, I brought it in still in the box.  The glass was broken and Nick said, \"Well, I cannot fix this.  The glass is broken. How do I know that it wasn't broken 1st\". I almost lost it. I said, how do you know that when it fell off because you did a terrible job, that it didn't break?  You saw the photos! The glass was NOT broken. She tried weighting it down, still fell off.  A deal was made again with my husband that we would pay Nick's cost for the replacement glass (different color because he did not have black in stock.) and ship it out to our daughter.  I had to instruct him to use Priority Mail 2-day because he was going to use FedEx who does not deliver on the weekend. I won't tell you how long it took for her to get it back!  Amazing.  GO SOMEPLACE ELSE!