This was the worst nail salon experience I've ever had.  It's been months since I had my first and only visit here.  After my experience, I took the time to write some notes so that when I finally got around to it I could have these details for my review.  So here it is:\n\nI saw \"Crystal\" I believe her name was.  Up to this point I'd had gel on my nails constantly for months so I wanted regular polish to give my nails a break.  Listen, when I go somewhere to pay for a service, I know what I want.  I don't need anyone to try and up-sell me over and over again.  So her constant questioning me, \"You don't want gel?\" \"You sure you don't want gel?\" was flipping annoying.    \n\nThe pedicure turned out fine although the massage was barely there. The manicure on the other hand was a disaster in the making.  Normally when techs remove your gel polish, they let it sit for 10 minutes so the acetone soaks in and softens up the old gel polish so it can be scraped off w/o damage to the nail bed.  This gal \"Crystal\" lets my fingertips sit in a bowl for barely 10 seconds and then proceeds to use a Dremel sanding tool on me, sanding off the layers of old gel polish. I didn't realize at the time the damage she was doing.  There were points where it felt \"hot\" on my nails, and I knew she was going at it too harsh but I didn't say anything because I thought this was a new technique or something (after all, she's the \"professional\", right?).  I didn't imagine she was actually damaging me and SANDING OFF LAYERS OF MY NAILS!\n\nWell, needless to say the end result was rough, uneven, lumpy, full-of-grooves, thinned nails!!!  Which of course means weaker nails that split and crack.  Which is exactly what happened for the next course of months as I had to let them grow out.  She even tried to cheat me out of 2 coats of regular nail polish, since she wasn't pulling in the \"big\" money with a gel mani.  \"There look, only 1 coat is okay!\".  I said, \"Seriously?  No, I want two coats\".  Who does that?!??!!\n\nNever again will I go there, and never again will I second guess myself when a technician pulls one of those Dremel sanders out.