Awful service at the front desk. Reserved a room with 2 queen beds and they said they don't guarantee rooms when you reserve them. The lady on the phone when I made the reservations clearly told me the room would have 2 queens. The front desk wasn't helpful at all in remedying the situation.\n\nI'd expect some sort of kickback since we didn't get the room we wanted, we had a reservation for a 4 night stay period, and had a large group of 4 different rooms. You would think they would want our future business. I would not recommend this hotel to anyone visiting Vegas. Definitely staying at the Palazzo next time.