The 1-star rating is with regards to their complete disregard of customer service, inefficient manner in which they address issues and the general maintenance of the apartment.  (Note, the maintenance guy is GREAT!  This has nothing to do with him...)\n\nI lived here for a year and within 4 months had to have my microwave, stove and dishwasher all replaced.  In each case, it was a process to even get the people in the leasing office to relay the message to maintenance (though online submissions *usually* worked well) so the work was often drawn out over at least a week and after several messages.\n\nThis only got worse after we moved out... we moved in on 7/1 so we assumed our lease ended on 6/30 the next year.  We indicated on their info form that we would vacate on 6/30 and even specifically called on 6/29 to set-up a move-out inspection. (We chose to be present for said inspection as several former residents informed us that they are shady in the process and will nickle and dime you and run up your final bill.)  We do our inspection on 6/30 and come to find out we paid pro-rated rent for the \"extra day\" as our lease ended on 6/29.  There were also several fees that added up very quickly on move-out.  We went back and forth with the various fees to ensure that any amount we paid was valid and then their communication dropped off and never gave us a final total.  After 3 unreturned calls and another email requesting the final amount, they finally called back and we ended up paying 4 days late.  I'm *shocked* they didn't slam a fee on for THAT!\n\nAll-in-all, they don't have people working for them who are people-oriented, friendly or efficient.  As someone who trains business owners in proper customer services practices, it's pitiful.