The past few times I have stopped at this restaurant to use the drive thru; its been backed up to at least 9 cars.  This McDonalds had customers all confused of who was next in line, which unfortunately there was customers trying to cut in from another side of the drive thru. BUT still if McDonalds was having a order that was taking longer then usual, then ask the customers nicely to park to the side so you can move the other cars waiting.  I thought maybe the whole Restaurant was behind but someone parked and went inside to get their food, to come out only 2 minutes later.  Unfortunately I could not do that since I was caught in the middle of the line.  That indicated to me that they were not behind through the whole store, it was just the drive thru that was sucking.  I like this McDonalds, but they need to be aware of their customers outside also. Its unpleasant when you have to deal with other customers trying to act like they been in line the whole time and trying to cut in from a different side of the McDonalds.  Very rude.  Its common knowledge that the mornings and lunch hours are the busiest, put in better procedures or processes to make sure the customer is happy.