very bad lady who's name jakie,she is like beach,does not respect the customs,we just want get the pass back,she told us to wait just because she was on the phone,after she finish,she keep say bad word to us,and told us get up the building,ok we will call your manager,and see who will get up the building first..very bad lady, I don't know why she can still keep working in this fitness,if she still in,we go,we will go la fitness instead