I used to love Napolis and ordered from them all the time. So far this year I have spent over $500. The last 2 times were a complete disgrace with my order. I ordered a week ago, and the food didnt come for 2 hours. The restaurant said sorry they screwed up and it could be out in 45 minutes. I asked if they could guarantee the food here by that time because it had almost been 3 hours and then couldnt guarantee anything so I canceled the order. I decided to give it another shot last night and ordered a well done pizza. The pizza was falling apart and was very sloppy. I also had tipped the delivery driver over $20. The manager refused to come get the pizza, or even replace it. I hadnt even eaten the pizza because it was that bad, I only had 1 slice. Now i feel a little queezy this morning and my stomach isnt happy with the food I put in my body last night. You cant treat customers like this or else your business will tank. I would not recommend ordering food from this place, your better off going to a fast food restaurant.