Went here on a date night, made reservations for 9pm after another event.  Event cancelled, so we decided to try and hit the restaurant early.  They told us it would be 30-45 minutes.  We grabbed a drink at the bar, and our 30-45 minutes turned into one hour and 10 minutes later, and them continuing to assist folks who we could overhear did not have a reservations and were just \"regulars\".  They allowed us to continue to sit here and wait walking past us over and over without even acknowledging us or even updating us as to an estimated seat time.\n\nI get it, we showed up on a busy Saturday without a reservation, but seriously people, handle it with class and you will have a never ending stream of regulars.  Your hostess staff are doing your restaurant an incredible disservice.  We aren't in New York City guys.\n\nWe have been here before, food is excellent, solid spot for Charlotte, but service is just not there.