On Saturday November 24th, 2012, we visited our neighborhood Fletcher's Tire & Auto Services located at 6515 West Happy Valley Road, Glendale, AZ 85310. We had a nail in our tire and we were told it would take about 4.5 hours to fix. Almost 5 hours later, we received a call informing us they could not repair the tire and would have to wait until Monday to replace it. They were about two hours from closing and it was too late in the day to order the correct tire and they were closed on Sunday. We expressed our disappointment with stranding us for an entire holiday weekend with two infants and wasting our time. When we picked up our vehicle and we were told not to come back and I responded and said \"What would make you think we would ever want to come back\". After all of that, we had to make another trip back Fletcher's Tire & Auto Services to collect our flat tire they forgot to put back on our vehicle. \n\nThen we visited the local Discount Tire at 5990 West Behrend Drive, Glendale, AZ 85308 and they had us in/out with a brand new tire in 30 minutes. We called the Fletcher's Tire & Auto Services located at 4915 East Carefree Highway Phoenix, AZ on the same Saturday and requested the District Manager Eric Stewart to contact us. Unfortunately, we did not receive a response from the District Manager! \n\nUnfortunately, after speaking with neighbors in our Arrowhead Community we were informed this Fletcher's Tire & Auto Services located at 6515 West Happy Valley Road, Glendale, AZ 85310 already had a poor reputation in our community.