I went in to this location with my three year old tonight to return a warped record that I had bought earlier in the day at the Camelback location. I viewed their return policy on the website before going to make the return. The website states that a return/exchange can be made at any location. \n\nI went up to the counter to make my return and there was a bearded guy behind the counter. I told him that I needed to return the record and he gave me a dirty look and asked \"where did you buy this?\" with an attitude. I told him at Zia and he asked which one. I told him where and he stuck the record out and said again with an attitude \"well then you need to bring it there.\"  I asked why considering that the website stated that returns could be made at any location. He said that because the store had recently changed into an outlet that they couldn't take it. I didn't even know that it had become an outlet. He was still giving me attitude so I asked him why he was giving me this attitude. Words were said back and forth between us until the store manager intervened and got in between us like he was trying to break up a fight. He took the record from the employee and was holding it. Instead of being professional and telling the guy behind the counter to go cool off he proceeded to tell me that I could go to a different store that they had just opened. I told him that I couldn't make it there right then and how this was ridiculous.  I then noticed the guy behind the counter was staring daggers at me so I asked him why he was still acting like this. He then started to behave in a manner that I can only compare to a high schooler that wanted to fight. He and the manager both said I \"better do this and better do that\".  The guy behind the counter and manager said something to the effect of \"taking this outside\". I then said to them \"what the f are you going to do?\"  I was told that they were going to call the cops on me and I told them to do it. They did not. There was profanity going back and forth between us and the guy behind the counter said something about how I was acting in front of my daughter. Why is that his business? If anything I'm showing her how to deal with an insignificant asshole who works at a record store and probably will for the rest of his life.  At this point another employee who had nothing to do with any of this came over and started chiming in as well. I was then trying to leave  because I had had enough and attempted to get my record from the manager who wouldn't let go of it. I tried taking it from him three times before I told him to give me my f'n record. Then the third guy who came over told me that I wasn't allowed back. Really? Did you really think I was going back to your shitty record store? I'll do you one better, I won't shop at any of Zia's stores anymore. \n\nMaybe they should think about hiring competent workers and managers and not hipsters?