IKEAs all over the place are crowded and feature herds of amazingly slow and weaving walkers. I get that, having been to many Ikeas, and it automatically reduces the star rating to 4. BUT, Charlotte's Ikea has really bad/slow service, just makes everything worse.\n\nCheckouts - really slow, poorly staffed.  I buy shelving, furniture, something from there every couple of months, and only once have I had all the pieces. So then you go in to the returns area, take a number, and wait an eternity as service staff (every movement is snail-like) to get a measly screw that isn't available in the self-serve area. \n\nAll of this is tolerable for the prices - but do not order anything!  I ordered a home delivery item from Ikea. I took the day off work, they gave me a 12 hour window (where you are supposed to get the call the night before with a smaller delivery window) - never came. Ikea didn't get the item, never bothered to call. I cannot get any answers - I'm in the process of disputing the $350+ credit card charge. And always use credit cards - Ikea pushes the debit card, they even give you something like a 1% coupon for the next visit for using debit over credit, but disputing charges on debit is so much harder than on a credit card - so use the credit card, especially if you are tempted to order something and/or have it delivered.