Boyfriend and I stopped here on the way home from Costco. Being frequent customers at other locations, we knew just what we wanted. Me: Grilled Italian, no cheese, with hot peppers. Him: CaoleTurkey, no cheese. Bit of a wait, but no worries. Then our name is called and Boyfriend headed up to the register. He paid, then we had to wait another 5+ minutes for our sandwiches. I thought this was odd, being that all the previous customers had their names called, paid, got their food and walked out the door within a minute. \n\nWe got home and opened those white paper wrappers with much gastronomic anticipation. Him: gleeful! Me: not so much. My Grilled Italian could not have been in contact with the grill for more than 30 seconds, total. There were no delicious, crispy edges. No radioactive orange grilled meat grease. The sandwich was just warm all the way through, like it had been left sitting in the sun for a while. Also, there were no hot peppers to be seen. \n\nBottom line: your sandwich at this location may not be the same as your sandwich at all the other locations. Disappointing, big time.