I wish I could give this place a better rating...mostly because of the statue of Willie Nelson sitting on the bar smoking a J. Alas, Harold's, it was not to be.\n\nI've been here a few times with a smaller crowd, but this past Saturday I brought family of 12 visiting from out of town on the way to a day at Bartlett Lake. Nearly everything that could go wrong did. \n\nFor starters, it turned out that they were having a Kentucky Derby viewing party that day. At the door, a startled hostess first told they couldn't accommodate a group my size with out a reservation, but they eventually found a place for us in the dining room. \n\nApparently, outside of their Derby party, everything else was an afterthought. Service wasn't unbearably slow, but we would've liked to see our waitress more often. We would have also liked her to listen more closely, because: I ordered fried chicken-I got chicken fried steak, 1 burger missing cheese, all burgers not cooked to doneness requested, several orders of sweet potato fries missing (even though we were still charged for the upgrade), several of us ordered the BBQ platter, only to be told 10 minutes later that it was too early in the day and they didn't have any cooked yet, we were charged 18% gratuity even on the items that were then removed from the bill (like the chicken fried steak). \n\nThe runner that brought my food out also rolled his eyes at me when I informed him that I had not ordered the chicken fried steak. Great service, dude. \n\nWill I ever go here again? Maybe if it's just me and 1-2 friends and we're ordering steaks at the bar. More than likely, though, I'll be heading next door to the buffalo chip.