We have ordered from Joeys on several occasions. They have a special we ALWAYS get & we add an additional pizza. The special is an XL pizza w/ 2 toppings 20 wings & 8 fingers for $29.99...we have ALWAYS asked for all wings & no fingers, they have always given us 40 wings total & no fingers. We have ordered this special at least 3 times in the last 2 months. We call today to get the same thing, they say they can't do that. When I explained I've done it before, the girl says she'll ask the manager, she yells to someone else & then a guy gets on the phone & tells me there is a new owner & they no longer make substitutions. I ask that there is a new owner in the last 2 weeks? He asks \"you got that special in the last 2 weeks?\" I said yes. He tells me I was lucky. He says the owner has put something in the computer that doesn't allow them to override & it would charge a higher rate. If that's true, then how did I get the deal less then 2 weeks prior? The pizza is decent & honestly the wings are under seasoned & we usually add seasoning when we get them. We continued to order because they were convenient & the chicken was always cooked right, not under cooked or over cooked, but they do charge too much. Our last order was over $50 for 2 pizzas, 40 wings & a 2 liter of pepsi which the driver had to go back & get because he forgot it. The customer service today was terrible & very unprofessional. The guy that got on the phone was argumentative. We won't be ordering from here again due to poor customer service alone. AND by the way, there is NOTHING on the menu that says NO SUBSTITUTIONS.