WOW. I am very hard to please. I have high expectations and I'm a bit stingy. That ends with a lot of disappointment for me usually. Not the case here! Honesty, integrity, reliability, speed, job done right, no surprises, always within the quote, and they go out of their way to explain things in normal-person-speak, and keep you informed every step of the way. Plus, what a cool little layout and theme in the store! And it's next door to a great pizza place. Just WOW!\n\nSo, I have used them on two occasions now... kind of.\n\nFirst, my roommate's computer died. I took him to RedSeven because I hear good things about them everywhere! As I had suspected, it was a motherboard. His custom-built gaming machine was 5 or 6 years old, so it had to have certain slots, etc. (I have no idea what I'm talking about here, just parroting... but you get the idea: it's old, technology evolves, this might be difficult.) They had a much nicer one than the fried predecessor in there in a week flat, at a PHENOMENAL AMAZING price. I was running late to pick it up after work, and the guy even offered to stay open a few minutes later for me to drop by and grab it... assuring me it was no problem at all! My roommate was happy, and I was too. I usually estimate low, and I thought it would be nearly $200 more than they charged me! It's been a LONG time since I was shocked in a good way at the cost of something.\n\nThen, my boyfriend \"loved\" the laptop I bought him two Christmases ago a little too much. He completely busted up the hinge on one side. It came apart and the entire hinge was just hanging out in plain view, scratching up the case finish. It took them a while to fix it, but only because they had to order (and wait and wait and wait for) a specific part from HP. They kept us informed at every step of the way. It was slightly more than I thought it would be (but as I said, most things are - I'm stingy)... plus Michael fully explained the cost to me beforehand - apparently you can't replace the single broken hinge but rather have to buy the frame, and something else was messed up (not surprising what with all that \"love\" it got). Dear boyfriend is picking that up today, and I'm very excited about it.... Why? So he can stop \"loving\" (or even touching) MY laptop! I'm sure the work they did on his will exceed my expectations.\n\nSadly (maybe this is a good thing), I've never had to use RedSeven for my own personal needs. I don't want to say I'm going to, because I hope I don't have to anytime soon. But it's great to know that, yes, they are as awesome as everyone keeps saying. And they are there if I need them.\n\nSo, thank you. I'll be back again!\nJessica