Now the shuttle service.  Their sign reads on the top of the hour between x and x they  go to the airport and on the bottom of the hour they go to the strip (Planet Hollywood, in front of the shopping mall).  I had to drop off my rent a car at Treasure Island and asked the front desk if I could be picked up on the strip.  The told me the shuttle will be in front of Planet Hollywood in front of the shopping mall at the bottom of the hour, no need to call.  I told them the sign said the shuttle for the strip leaves the hotel for the strip, so would it be there a little later........he rolled his eyes and said no, its there at the bottom of the hour.  So I am there at the bottom of the hour and no shuttle.  I call and they tell me he will be there in 10 minutes.  10 minutes and no shuttle.  I call back again and they tell me the shuttle is there....then they tell me the shuttle picks up in the basement of the shopping mall because they cannot pick up on the street.........and by the time I walk there it will be too late, so catch a cab.  ANOTHER example of poor communication, customer service, and a waste of time.   Ohhhhhh and it gets better the next morning.\n\nAfter coming back to hotel via cab I go to the front desk to get everything PERFECTLY CLEAR about the shuttle service to the airport because we had a 9am flight and wanted to leave on the 7am shuttle.  They blew me off again, don't worry we got you.\n\nThe next morning, I call at 6am to reconfirm shuttle service and ask for luggage assistance....I get ATTITUDE.....I don't have anyone that can help you now for your luggage....so I asked for help at 6:45am because we wanted to get on the 7 am shuttle (if anyone from the hotel reads this, I'm talking about 7am on Friday, August 9, 2013).  He said no problem.  Come 6:45am no one comes up to help, I call down and he tells me no one can help, do it yourself, and the shuttle will leave at 7am if we are not down there DESPITE me waiting for them.