Let me preface this with the crucial fact that I have not yet been to Hakkasan. But let me follow with two words that explain this 1 star rating: customer service. \n\nEveryone working in this industry should know and value the importance of customer service, especially in Las Vegas. People travel from all parts of the world to enjoy an extravagant weekend in the one&only Sin City. So to be mistreated, disrespected, and borderline harassed before even starting a vacation is unacceptable. \n\nLet me explain. \n\nI go to Vegas a lot. And I know a wonderful promoter who always hooks it up. She doesn't work for Hakkasan, so we went through a different promoter that my friend got the number for. Dan. He told us that our guys would have to pay - and that's fine. We understood, but didn't want to go to Hakkasan and pay over going to XS for free. \n\nThe text my friend sent was incredibly polite: \n\n\"hi sorry I think we're gonna pass cause we can get the guys into the other clubs for free. thanks anyway tho! I'll text you in the future :)\"\n\nAmong other things, he responded with this:\n\n\"Ur gonna favor free & have an experience prob bad because we dominate sundays vs. having time of your life which is ur coming to Vegas.\" \n\n\"whoever u talking to is miss leading you\" because XS charging is \"commonly known\"\n\nand repeatedly said that Hakkasan was the #1 club in the country. \n\n1) No need to put down other clubs or the fact that our guys don't want to pay\n2) Don't tell us we won't have fun unless we come to your club\n3) It's not all about being voted number 1 by a magazine, it's about customer service and relations and in the few months that Hakkasan has been open, they can't even beat a subpar tier 3 Vegas club on Yelp - that's probably due to poor customer service.\n\nIf this club expects to compete with XS, Marquee, & Surrender once the hype has died down, they should reevaluate how they treat potential guests at their club. \n\nI still plan on going to Hakkasan and I do look forward to seeing what all the hype is about. I believe that the owner of the club and those working have put a lot of hard work into making a new and exciting atmosphere for EDM lovers. But until I see for myself, my only impression of the club is through our interactions with the club's promoter - whose role is to represent and \"promote\" the club. Instead, his aggressive assertion of Hakkasan's superiority to all other clubs in Vegas and condescending response at our polite refusal of his offer left a bad taste in my mouth.