I usually take my brother in law here for his birthday. Last year it was fabulous. This year, not so much. We got to the bar (Happy Hour) about 4:15, ordered our refreshments and saw the sliders, the oh so cold sliders. Remembering last years visit we were disappointed. We finished our drinks and sauntered into the dining room. We both ordered the prime rib and after we were served I cut a piece of my cold to the touch $34 prime rib. My brother in laws meat was so tough the steak knife had to be used like a saw. We told the waitress about the cold meat and in as professional a manner as I've ever seen she removed it and apologized. Forward 5 minutes she returns with my second prime rib. I touched the top and it was minimally warmer, although the plate was so hot it couldn't be touched. Cut into this one and again barely warm. I now asked for the chef knowing some line cook had plated my food. Who appears? The owner. I explained my concerns and on the third try received a warmer, still not hot piece of meat. By now the serving and returning had spanned about 20 minutes, I had already finished most of my baked potato and just wanted to leave. So after ordering two end cuts we ended up with inside cuts and more frustration than needed. They knocked off an iced tea and one alcoholic drink. Simply stated, I'll never return. If the meal was free I wouldn't go back just based on the frustration aspect. The front room and owner were extremely professional, but I'm thinking they're cutting corners with the kitchen staff and that's unacceptable.