I am giving one star because I could not give zero star.  I have been over the world and stayed in many different hotels in my past.  My experience with this hotel's host and customer service is just horrible.  Basically I spent 2 hours and talked to 8 different people tonight and still not able to get my room reservation issue resolved.  Out of the eight people I talked to, 3 people pretended they could not hear me and hung up.  3 people were not helpful and told me to call back.  One conversation was cut off in the middle of the conversation.   But above all,  Yoon Kim, who is Asian market host tops it all.  She had a very bad attitude with no professionalism in hotel customer services at all.   She showed nothing but rude and mean spirit.  We had our reservation for three rooms and one of the rooms was promised to be a comp room.  When we tried to change our reservation from 4 days to 3 days, Yoon Kim said she can not honor what the hotels has promised for the first comp room because of the host we worked with was fired from Bally.  We expressed that we believe that a reputable company should honor their promise and it has nothing to do with their employee got fired!   Beyond my comprehension, I can not believe that a hotel employee would yell at their guests?  Did this hotel ever provide hospitality training to their employees?   I will be documenting my experience and  filing a formal compliant to this hotel chain's corporate office.   \n\nNote:   person I talked to tonight:  Yoon Kim, Bryan, Cindy, Rick, Tina, Felix, 2 other hosts who were on cellphone line with bad receptions and hung up on me.  And per Rick, they can not provide their last names to the clients, am I hearing this right?