OK, the main room is large and round, like a clock dial with the Information desk in the circular center. You enter at a doorway we'll call the five-to-six o'clock position (there are two openings). If you are in there for anything that will require payment, such as a birth certificate or death certificate, BE WARNED that once you complete the form from the gray box next to Information (about the 8 o'clock position) and get to the front of the line to talk to the clerks (with your ID) (about the 7 o'clock position), you will be given a form to take to the line for the cashier's window (about the 11 o'clock position).  These certificates, which you may need several of, are also $20 each, by the way. \n\nThe cashier, once you have paid (again with ID), will give you a completed set of two copies of that form to take back to the line for the clerk (same as the original line you waited in to see the clerk), who will then give you your certificate(s).  \n\nIt is EXACTLY like the much-hated system that Russian stores used to use on their customers (zaplatitye f'kassu -- stand on line to request your merchandise, go stand on line to pay the cashier, then come back and stand on the original line again to pick up your merchandise). Why they do not trust the clerks enough to let them take the payment, who knows. \n\nThe clerks and the cashiers are nice enough, but the lines can get long. If you want to be efficient and the lines are crazy long, have a friend stand on the cashier line for you as soon as you go up to the clerk's window, and on the clerk line for you as soon as you are \"next\" for the cashier line. Assuming the person in front of you isn't going to pay in pennies dumped out of a collection of mismatched single socks, or something.\n\nBeware #2: the entrance to the parking labyrinth is on Shadow, but the EXIT from same is on Pinto Ln, the small road just to the north of the lot. You turn left and get back to Shadow that way.