First time to this location and its one thing after another..cashier was awesome so when you walk in it seems a simple bagel stop will go smoothly. Ordering was a breeze and people seemed nice...then the long wait because there was a huge party. Understandable. But a simple request for a coffee lid was brushed off and my friend was ignored and had to ask two people. The first girl just rushed by and whispered \"I don't know.\" Second guy explained they were out and the manager was trying to get some at another location. Perfectly understandable and props to the manager going out of their way to get stocked! Seeing that there are people sipping from lidless cups you would think the servers would have common sense to be careful when maneuvering around -- nope. One knocked our table spilling my friend's coffee and barely even noticing -- no apology. We understand they were overwhelmed by this large party but there's other customers to be served that simply wanted a quick bite. Probably never stopping by here again.