Why do people give Kiva Han four stars but their comments say that it deserves far fewer?\n\nI'm speculating its because most of us WANT to like Kiva Han. We walk into the store really really wanting to like the place. We appreciate the decor and art on the walls. We like how the funky people behind the counter act and look. And yet....\n\nWe'll wait 40 minutes for the food to come, and its not even in the works yet (no, its not crowded and the place isn't understaffed). We'll order what we know to be good (Granola, Hangover Cure) and forgive the place for the not so good (California wrap). We wish certain things would improve, but know it wont because Kiva Han doesn't have any competition for what its selling, and its not coffee.\n\nI've ordered food here 8 times, and I leave the store having had the food 4 times. I've heard about the slow food movement, it doesn't apply to when the food never actually gets made. Perhaps they're existentialists and are serving up a big helping of \"void\" which I am unable to appreciate. I don't care what it is, a 50% service rate is inexcusable.\n\nCheck out the other reviews, I'm not saying anything different, but for some reason, but their ratings are too high for what they're telling you: extremely poor service and hit/miss food.