I have been coming here fairly regularly for years and have typically ordered the deep dish pizzas. The quality of the deep dish when they get it right is excellent.  This would be expected when you drop $25 for a pizza.\n\nHowever getting the deep dish crust done right consistently is something this place struggles with.  On a recent order I called them back after the crust sounded and felt like hard candy when my wife and I bit into it.  This is after recent orders that have been less than great quality wise, but okay.  \n\nI was trying to explain to the younger sounding lady that said she was a manager my concerns but was repeatedly interrupted.  She wanted to explain their cooking process, which was over my head.  She insinuated they made no error and the pizza was cooked correctly.  Not the kind of a response one would expect for a long term customer when you contact them for the chance to make it right.  To be fair their customer service had been generally good with other staff.  \n\nIt's just not worth the hassle or risk of feeling you overpaid for an inferior pizza.  There are other options around that are consistently better.