I work around here and have been to this Starbucks twice, and both times were a frustrating experience.  The most recent time I went I ordered a tall java chip frappachino with no whipped cream and after I paid I was told it would be a little wait because they had to make more chocolate.  I wish she had told me this before I paid, I would have ordered something else.\n\nSo I join the group of about 3 other people waiting and there is one person making the drinks and the girl that was working the register is just propped up against the counter because there is no one else in line.  Then about ten minutes later (yup, still waiting) two more employees emerge from the back and join the girl at the counter.  Meanwhile the poor lone drink maker is trying his best to work quickly and make the chocolate or mocha or whatever they were out of.  At this point I was ready to walk out, but I had already paid for my overpriced drink and I needed a chocolate fix.  \n\nFinally he gets the drinks done (with no help from the others) and kindly had upgraded everyone in line to a bigger size (he did give me whipped cream but I didn't have the heart to correct him...)  \n\nI felt so bad for the guy making the drinks and I wish the others had helped him out.  Very poor service- probably won't be coming back to this location.