To start, I don't know how the service somewhere can get much worse unless they spit in your food, tell you about it, and tell you to eff off. We ordered 2 grilled cheese sandwiches in an attempt to have a \"quick meal\" before hitting the pool. We chose this spot on the advice of the MGM concierge, our main criteria being somewhere in walking distance that is \"outside with strip view.\" That pretty much explains the best attribute of the Double Barrel Roadhouse in 4 words. \n\nAfter 30 minutes, we inquired into the existence of our grilled cheeses. I am positive this is when our order first made it to the kitchen. Another 15 minutes later, we had to walk inside to complain about waiting 45 minutes for a grilled cheese. 20 minutes later, still no grilled cheese. You would think they would make it a priority after MULTIPLE complaints. The place was more than half empty. After speaking with the manager, I explained as politely as possible that it's just 4 pieces of bread and cheese with some avocado and bacon inside and not duck a l'Orange. Following such a complaint, it should have been made within 10 minutes. Over an hour after our arrival, and after watching the table next to us sit, order, eat, pay, and leave, we had our sandwiches. I am adding the 2nd star because they actually tasted really good, despite being VERY heavy, and because the manager comped our meal, which included 2 beers. Of course they also got our bill completely wrong, which added to their reasons for comping our meal. The manager claimed he \"doesn't know what went wrong\" with the hour plus wait for our simple meal. Not a single employee came out to see if we were OK or even needed a water refill once they finally served us our food. When this place closes down soon, I will definitely \"know what went wrong\" with it.