I was trying to find the FitBit Force, an elusive item this holiday season, and found the customer service to be extremely lacking. My mother and I have been to the store infrequently so our knowledge of the display set up was negligible. We followed the outer perimeter of the store until we found two associates speaking to each other. We waited on the periphery trying not to be rude and overly intrusive. She seemed to notice us by the way she moved paper to block our view of her while continuing to speak with her co-worker. Once the conversation seemed to be done the female associate turned to my mother and myself and in the most condescending tone asked if \"We needed something.\"\n\nTone is hard to convey with words in a review, but the look she gave and the way she spoke made me feel like she thought it was our fault for needing help. As a customer I was confused by such a reaction. We proceeded to ask about the FitBits and she proceeded with the same tone to say \"they were at the front of the store.\" I recognize that I had passed them, but that tone she used is never warranted for such a simple question.\n\nHer fellow associate was quick to guide us and I thank him for his help, but I will never shop at this store again. This is one of the WORST customer experiences I have had. I recommend that you avoid this store unless you do not need to speak with store employees.