Response to Dr. Lam:\n\nWhen comparing your estimate to my old receipts, I added any additional or specialty features your lenses had to my old bill. After adding those additional costs to my old lenses, there was still a 300+ dollar difference (and that's even after the 20% discount your office gave me).\n\nHowever, that's not the real issue. I was going to pay for the lenses anyway (for the sake of convenience). The issue was behavior (as I outlined below), not price. Also, out of the few reviews here, I'm not the only one who has experienced his bad behavior. Another described him as \"argumentative\" as well. That should make you wonder how many more incidents like this are out there which have not been reported. \n\nThat said, I appreciate your willingness to make any needed changes and I wish you good luck with your clinic.