Purchased a watch as a gift for a friend - it didn't fit. Though Hand Picked failed to include a gift receipt in the gift package at time of purchase as I originally requested, my friend attempted to exchange the product just the same. She was told that without a receipt she couldn't exchange or get a refund - couldn't even swap the watch for the exact style in a different fit. The staff was rude and condescending, sticking to 'the policy.' Afterwards I wrote the store but never received a response. There are simply too many options for the consumer these days to tolerate customer service like this. I love supporting small businesses but unfortunately can't do it in this case any longer.