Been here 3 times and each time myself or a family member who is in my account with me has been insulted. As far as mocking them for being deaf. I came in every time with cash in hand for new phone throughout the years and once forgotten to pay my bill ahead of time so I could purchase and when I looked at the reps hand held tablet to see my account balance he jerked it away and yelled at me and told me my own account was none of my business. Then when I was criticized and actually laughed at for having a past due bill I decided to walk out and go to another location to pay and purchase from. Years ago this was the friendliest store but not anymore. I'm glad it's moved to a new location closer to my home, hopefully it has new staff or senior staff working at it that know plenty about customer service skills and politeness and not mocking people who are hearing impaired. This location was a huge blemish on Verizon's reputation with me.