This past Saturday night, my girlfriend took me to dinner here with a few friends to celebrate my birthday.  She heard me mention that I wanted to check out the possibility of holding my corporate Xmas party here.  Someone mentioned it and I hadn't been here yet. We checked in and we were told we'd get a text when our table was ready.  We hung out at the bar ordering drinks and after waiting 30 mins, I approached the hostess.  She advised me that we were already seated.  Well obviously we weren't.  No apology or anything, just hold on while they figure out how someone else took our table.  After we were finally seated, waiter came over.  He was ready to take our order right away, forget more drinks he just wanted to get the food on order.  Needless to say, this guy lacked basic customer service skills.  After taking our order by memory, he came back 5 mins later to try and remember the order.. Really?? Write it down if you can't remember it.  We made the best of this mess.  Food was ok, just tainted by the other experience.  I was shocked at the lack of caring about everything that happened.  Not even a visit by a manager.  Mistakes happen, but how your service responds to the errors is everything.  This experience cost your establishment a 6k+ party and a repeat customer.