So, I had a horrible experience with McGhies that I had to write about because I want others to know what could possibly happen to them.\n\nI have a Trek 5.2 road bike that was involved in a recall with the front brake. Trek required the affected bikes be taken to an authorized dealer to have the brake fixed.\n\nSince I had been to McGhies many times in the past and purchased thousands of dollars worth of stuff from them I thought that would be a good place to have the warranty work done.\n\nWhen I dropped of the bike for the warranty work they said that they had not sold bikes involved in the recall. I told them that I purchased the bike at a store out of state and then that is when the questioning began. (Guess they didn't want to deal with a bike they did not originally sell) They were rude (Jayme) and began taking pictures of the serial number and questioning me about where I got the bike and when I purchased it etc. They looked up the serial number and found that indeed my bike was a recalled bike. After about an hour of this they wrote a repair order and said that they would let me know what Trek said. \n\nTwo weeks later and having not heard from them I asked Trek if they could just send me the new part. Trek said they would find out what was going on with my replacement part.\n\nWhen Trek responded they said the part had been delivered to McGhies a week prior. I called McGhies and they said that they did have the part.\n\nI took the bike in and when I picked up the bike they said the brake cable was bad and showed me how the cable had unraveled all the way to the ferrule and they had to replace it. The teflon coated Jagwire cable I had on my bike was practically new and they replaced it with a stock Shimano cable. They then charged me for a new brake cable even though the bike was in under a warranty recall. $5.40 for a Shimano cable! Most expensive cable I have ever purchased. To do the warranty work they didn't even need to pull the cable. Not sure why they did.\n\nNot only that but they put greasy finger prints all over the bike and messed with the adjustment of the rear brake which now does not brake correctly. They put oil on the brakes which is dripping all over. I don't know what else they messed with but they should never have touched anything other than the recalled part.\n\nI will never go back to any McGhies location. I would rather walk then deal with them again.