Customer service from this store is terrible. I recently bought a metal daybed from this store.  After it was delivered and  assembled, I ordered a mattress from a \"mattress\" store. When the mattress was delivered that  delivery person indicated that the daybed mattress frame had been assembled improperly and would cause the mattress to be slanted on the bed.   I called to schedule an appointment with the Room Store and was told I would have to wait 1  and a half weeks for a tech to come out.  On the Saturday  that they were supposed to come, customer service called and reported that the tech was going to be later than scheduled.  I had already spent the morning waiting at home for the person to come and had commitments that afternoon. I rescheduled and the next available appointment was another week later.  My husband finally fixed the frame himself and I ended up cancelling the 2nd appointment.