I've never once had a bad experience here from the service to the actual hookah -yeah it's a little pricey but it's 100% worth the money. The flavors are the best out of all the hookah lounges I've been to. The owner and staff are always so wonderful and make sure you're comfortable and make it a very personal experience, make sure your coals are just right and you never have to ask for anything because there are usually routine table checks in five minutes or less. For them just getting started a good four months ago I'm highly impressed. \n\nNot to mention the ventilation in this place is wonderful, unlike most hookah lounges, you don't have to walk outside to get a breather here. I'm prone to headaches and getting sick in smoggy and loud places like most hookah lounges in tempe, but I've yet to experience that here which without a question has won me over. \nOnly thing I'll say is yes, the price is a little pricey and yes they have little additions that do add up but you're never required to upgrade anything and they don't have an issue telling you the prices for anything you're curious about -either way you ARE getting what you pay for.  And to those who get cold easily, be sure to bring a sweater or wear jeans. It's just a little cold in here. \nENJOY!