My husband and I were on a date last 5/31/2014 night at the Windmill location. It took 20 minutes to get our burgers and the veggie gyoza and fries never came. When we got our burgers, I asked them to please get our appetizer (which is supposed to come before the meal) and our order of fries. Not only was it late, but it turned out neither were ever prepared. I told our server, I think her name was Ashley, to cancel the veggie gyoza appetizer, and she rushed to the kitchen I assume to communicate it to the cook. 5 minutes later, someone from the kitchen came out with them wrapped in a to-go box. I had to repeat that I already cancelled that order. (Another communication breakdown or  one that didn't happen?) At this point I was exasperated. My husband who had already finished his burger, was still waiting for his fries (dessert?). I asked him if he still wanted it after a server said: \"two minutes.\" He looked so disgusted that I just asked them to cancel the order. The manager came out with repeated empty apologies, but didn't offer to make it right. If you're a manager and you want your patrons to come back, shouldn't you try to make it right???!!! Instead of offering to comp one of our drinks, she continued to repeat her apologies. THESE EMPTY and REPEATED APOLOGIES irritated me. I'm from Hawaii and so are the owners. There is something called customer service, but I expected more of a Kama'aina service here. People are human and mistakes are made, but make it right. Their mistake in our order irritated me, but it happens. HOWEVER, their failure to make it right is downright disgusting and offending.