I have been a customer of Figaro's for over 5 years and If you go see Russell you will have the best haircut and experience ever! The wait time though is absolutely ridiculous, Russell has lots of returning customers. My experience the other day changed everything though, I did not want to wait all day to get my two boys and myself a cut so Russell recommended another barber. Well let's put it this way, I think I could have got a better cut at Great Clips. When I tried to call Russell and tell him over the phone that I was not satisfied and wanted him to fix it with payment, the barber Mike could care less about any customer service whatsoever. Mike started to raise his voice and act like a complete idiot yelling across the shop saying its \"so and so\" to see if Russell would answer the phone, the call got heated and I drove down there to express my anger. I will not return to this place until Mike is gone. Paying $65 for my two boys and myself I would think I deserve some sort of courtesy and customer satisfaction. Russell and the shop deserve 5 stars for great customer service while providing complimentary refreshments but mike deserves nothing.