I wanted to like this place, but ultimately the bad outweighed the good.\n\nWestin:  Stop charging people a surprise fee of $15/day that they are not advised of either upon booking or check-in.  Not good for business.\n\nAlso, please consider your levels of service.  If you are charging as much as you do, make sure you have more than one person managing your check-in/general question desk in the lobby area.  \n\nPlease, Westin - staff your concierge desk.\n\nAlso, make sure that your employees at least pretend that they care about the clients that are paying a lot of money to stay there.\n\nUnless you pay attention, expect to go out of business in this location.  Read the reviews online about how people hate your fee that you surprise them with.  Live and learn, please.