The last two experiences I had at polished nails were just awful. Granted the nail techs are always nice and do a great job, but your reception staff (and management) is horrible. I didn't come back to polished for a while due to a problem with a coupon at the front - the staff was NOT accommodating. So I went to other nail spots in the meantime which were great. I kept getting offers and emails from polished asking me to come back and they missed my business, I received an email offering a free pedicure in the subject line so I thought, ok, I'll give this place one more try. As I was checking out today, the staff said the email was a mistake and they aren't offering the free pedicure service but they'll give me 20% off. Um ok? That's the only reason why I came back, and how is your mistake on the email MY fault? It's not. You should accommodate your customers when they are upset, that's what a real business would do. And the guy with the glasses was just plain rude. He says to me with a huge attitude, 'well sorry we gave you free money' after he knew I was upset. Wouldn't you think to grab a manager so we can get the problem resolved? Seems like the owners are greedy and judging from the other yelp reviews, you could all use some coaching in the customer service department. I have never been treated with such disrespect anywhere else and I can assure you I will not be returning or recommending my friends to your location.