After over a month and a half of run around and following up with 4 different people, I receive a letter in the mail dated August 11th that they are unable to issue refunds for unused return trips. I received this letter on August 28th, and had been assured that my refund request was in process and in accounting (they always blame it on accounting!). This letter seems to me to indicate that more than two weeks ago, they knew I was not going to receive a refund. It makes it seem so dishonest and certainly not great customer service. If they would have just been honest from the start, they would have had a customer for life. Now, they've lost one after I try to use their service and my unused return trips. I expect that experience will be about what I encountered this round. I would look for another company, but maybe they all operate in this manner. I have a bad taste in my mouth! DON'T USE THIS COMPANY!