Too bad I can't give less than a star rating because it would be appropriate here. I don't even know where to begin when reviewing a place this horrible.  I suppose it's best to first warn you of false advertising.  Promoters are all over the place handing out orange wrist bands and informing people that a $20 cover will give you free drinks all night.  They specifically say that this offer extends to men as well.  We, regretfully, decided to check it out.  \n\nWhen we entered the cashier asked us if we wanted to upgrade for bottle service and a table.  We refused and confirmed with her that free drinks were included without it. She said, \"yes, it will be $20 each then\".  We went right in to the bar to order a round of drinks.  When the bartender handed them to us he said $14 was due for the gentleman's drink.  When my husband asked why he had to pay $14, the bartender just snapped.  He raised his voice and rudely yelled that he's been there for 5 years and he knows how to do his job.  Completely inappropriate, especially when we weren't even being aggressive and were simply asking why we had to pay for drinks when we were told they would be free. In hindsight I now realize that the bartender must deal with this sort of thing all the time due to all of the false advertising by the promoters outside. Upset, we left the lounge and asked for our money back.  The cashier called the manager, Brian Wimmer, and we waited outside.  She didn't handle the situation well at all.  It was all very unprofessional.  As we waited FOR A LONG TIME we spoke with one of the promoters working at the door.  He advised us to go back in and at least get our moneys worth of free drinks (for just the lady of course) and leave.  He knew we weren't going to get our money back.  Again, this must be their thing. Brian finally came out 15 minutes later and did not even address us.  He walked right by us twice and intentionally ignored us.  He spoke to the promotions worker we spoke with earlier and went back in.  We were appalled that he didn't address us.  Again, incredibly unprofessional.  Long story short, he finally came out again about 10 minutes later.  According to other workers, they were hoping we would just walk away and this would be a nonissue for them.  But we stuck around because we were completely ripped off and mislead.  This is a matter of money AND principle.  He must be used to just working with drunk people all the time and he probably gets away with this because most of his customers are too drunk to be reasonable.  Sadly we were completely sober and he spoke to us with disrespect and did not take the time to listen to us. He said we were SOL and he would not give us our money back...no further explanation, no hearing what we had to say, no respect.  I can't believe he is a manager. I hope Brian Wimmer's boss reads this and learns how unprofessional he treats his customers.   \n\nOne more thing, after leaving Planet Hollywood more promotors for Koi were on the street.  We stopped at one to ask what the deal was and he was STILL telling us that it was $20 for an open bar for men and women.  UNREAL.