I dropped off my Gateway laptop on 12/11/11 for a simple password reset. I somehow didn't turn off the password protection correctly and I couldn't access my computer. So, for $29.99, it seemed like a great idea to have Best Buy take care of this for me. \n\nI dropped off my computer with Mike and went to another appointment. My HUGE mistake was trusting that the password protection had actually been disabled. Mike seemed quite honest and on his game, so I took his word for it.\n\nSo here it is the evening of 12/12/11 and I go to turn on the computer so I can watch a movie while I work out on my treadmill. But guess what! Yep, the computer wants a freaking password. So now I am on hold with the Geek Squad wondering why I spent the money to have someone do Lord only knows what, if anything, to my computer.\n\nThis is my first time ever using the Geek Squad and I've got a feeling it'll be my last unless some supervisor happens to see this and contact me with news that such mistakes are rare.\n\nAnd then after quite some time on hold, the very nice lady in Kentucky was no help at all. So, either I venture out in the rain tonight to get this taken care of or I pop by the Best Buy another day this week. I see a refund in my future.