Super friendly staff, but they are unable or incapable of solving problems. \nI asked for coffee pot to be sent up (so that I could make tea in the morning), was told no problem they would send it up in the morning at 7:15 and received an empty carafe at 6:45 in the morning. That is not when nor how I wanted to wake up. Fire alarm went off at least five time during my three night trip. The sheets smelled moldy. The cleaning staff did not heed the DND sign and still knocked on the door very early in the morning. The bell hop doesn't carry your bags to your room. The hotel music is extremely loud by the pool and lobby areas at all hours. The air conditioner/heater is disturbingly loud.\nA fellow coworker of mine received an unrequested early morning wake up call, and had his luggage and toiletries moved around. \nAnother coworker was given a room with no mirrors (not even in the bathroom).