I had an appointment with the Genius Bar because my power button doesn't work on my iPhone and I still had to wait around for 50 minutes before the rudest manager approached me.  The 'manager' Jim  was  arrogant and disrespectful. Immediately you could tell he was not going to reason with me because my IPhones warrenty expired 4 days ago! I did ask if he could work with me since I contacted Apple's online services  a week prior and they told me it was a malfunction with my phone and to come into the store.  The warrenty was never brought to my attention, not to mention how about a grace period! Jim, being full of himself, said of course he could help me; I just needed to pay for another iPhone at full price.  This is the worst customer service I have ever received in my life!  Warning to all: do not go to this apple store.