I'm pretty easy to impress - I love to give good reviews! This place though, kind of a let down. The cupcake was OK, probably 3 stars... But the order and payment process was a joke. The cupcakes are right there, hand me one and take my 4 dollars!!! Rather than this simple concept which most bakeries, coffee shops, and every other type of retailer have mastered... you order, they write it down (meanwhile the cupcake is still right there).. They take the order in the back (not sure what happens there), then return, grab the cupcake (still one foot from where you are standing), and place it on the back counter. At that point you wait about 3-5 minutes while the 1 cashier catches up, grabs the cupcake, and finally takes your payment. It wasn't just us... Everyone in the store was just standing around asking what was going on... Very strange. And sorry, for $4 the cupcake should be amazing. It just wasn't.