As a resident in Spectrum for almost two years, I saw speady decline in its service quality. When I moved in 2010, the management ladies were super nice, care and responsible.  This summer, when my roommate and I moved out, one month after they threw us a bill and asked to charge us $111 for cleaning the apartment. No actual receipts and approval. They just say our apartment is not clean and they need cleaning fee. My roommate and I are both very clean and responsible people. And we both moved out of Charlotte. The Spectrum management ladies are uncommicatable without providing us any clue but insisting us to pay. More ridiculous, they charged $19 water fee, because they said they used extra water to clean. I have to ask how much water has to be used for $19?! And there was really only one day between we moved out and the new resident moved in. They're just taking the last advantage to rob money.