I would like to piggy back that if I could give no stars or negative stars I would. Horrible! Horrible! Horrible! I will never use Hertz again. I reserved a vehicle way in advance and even checked in way in advance giving my cc and drivers license information. I get there @ 8:00am the time of pick up and did not leave there until 10am. My wife who is the regulator does just that. She asked what's the hold up. They say they didn't have the van we reserved and checked in waaay in advance. How do you not have something that was reserved in advance? I'll wait.... Exactly! To try to make a long story short the van finally comes but I still had to wait 10-15 for them to clean it which was not washed it still had dead bugs flapping on the windshield crumbs and a brownie were still In the van it did smell like the inside was wiped down with hand sanitizer or some sort of alcohol based cleaner. In closing the manager took off $50. I will say even though the Hertz business is horribly ran the workers were patient and the manager I guess did what she could. Hertz will hurt your time and any plans that you may have. So go elsewhere.