Well where do I start? OK, I have been in the customer service field for 30 years so I think I qualify as an expert in the review!\n\nMy wife and I rent movies from this location because the one that was closer to our house closed...wonder why??? So we have been coming to this one for a while and we already know the drills on what is the \"Latest Deal\" they would be offering. However the last 4 or 5 times we have went in to rent movies (and we rent 8 movies or more sometimes at one time) we are getting basically harassed about getting on their plan for monthly purchases. We politely tell them \"no thank you\" hoping to proceed on but nope not the case! \n\nConsidering how much we go there and we are recognized by staff members you would think they would stop offering the deal to us. They don't though, they just insist that we get on the plan even after we declined. Then after repeated NO's on several different occasions my wife had to almost check an employee after declining again that we did not want to purchase a monthly plan!\n\nThis is why people have moved on to NetFlix, Redbox or just plain old not renting from a brick & mortar anymore! If the customer wants something after you offer then so be it but if the decline a product or service then they need to be left alone! \n\nC'Mon Blockbuster management when a customer wants to spend their money their way you need to let them! \n\nPull this stunt again...(pissing my wife off on her weekend off and then I have to hear about it at home because of your staffs poor customer service) I will take my business elsewhere and I will publicly via social media let people know what kind of operation you guys are running over there!!! If you don't believe me ask the McDonald's management across the street and here is my post about it! \n\nhttp://lovettellispeaks.blogspot.com/2010/02/getting-order-correct-at-mcdonalds-is.html