I am only giving them an extra star because they did what I asked them to do. But in the most unprofessional way possible. First they were all wearing football jerseys, ok, it was Sunday so that's cool. But as I looked around and saw that it was just a free-for-all. \n\nWhile the guy that was helping me change phones over worked on the computer he started up a conversation with the employee next to him about the party they were going to after work, all about video games and drinking. Seriously? I thought to myself. He had very little knowledge of what they even sold in the store. \"Do you sell the FitBit bands?\" Umm I'm not sure, then he walks across the store to ask someone else if they did. She took two steps to her right and pointed to the huge stack on display, clearly he must have been blind.  Then I ask \"Do you have the arm bands that will fit my phone? like for running\" He again hesitates and asks someone else if they know the answer. \n\nSo frustrating! If this were my first bad experience there, I wouldn't have felt the need to post about it, but I am here all the time and have never had a good experience. They over sell me, don't give me all the details and just piss me off.