BEWARE!!!!!! I had a very bad experience today with a employee named kylee at the bell location. There was a girl named Kylee whom I was asking information about the beds. She didn't know anything and was uneducated on the products. I purchased a membership here to get ready for a special event. I asked her about a particular high pressure bed and she just pointed - it's over there. I went in the bed and it started automatically while I was still dressed, which I know can happen. I asked her to restart it and then I was in the bed and she never explained how to use it being this is a foreign bed to me. As I'm standing outside the bed trying to figure out where the controls are the bed started and kept shutting off- may I remind you I haven't tanned in it yet- I asked her if she could please put me in the bed I usually go in because she wasn't being very helpful with this other one on how to work it. She said she can't tan me anymore because they computer won't let me. I NEVER got to get a tan for my event tomorrow and asked for a managers number and she said she is the one in charge and they don't have a manager which I find hard to believe. I don't think they appreciate people's business after this encounter I had and for her to not be able to reset the bed or to call a manager to see if there is anything she can do for me was absolutely ridiculous! I am extremely angry at how I was treated today with the money I have spent over the years here.