If you were to ask me about my in store purchase and customer service I would have said it was great. However that all changed once they had my money and the purchase was complete. I spent nearly $3,000 on a sectional over Memorial Day weekend and was told that my order would take at most 14 weeks but that most orders take around 6 weeks. So at the end of July I call and I'm told August 21st is my delivery date. I call back at the end of August (it took three messages and calls to reach my salesmen) and he says he's been trying to call me but my phone was broken (it wasn't, I've had the same phone for 10 years). Then he tells me it will be September 21st. I begrudgingly agree since this is the maximum timeline in the 14 weeks. Now here we are and I call again today and I'm told 2-4 more weeks. I tried to talk to the manager and express my dissatisfaction and he stood there silent on the other end of the phone offering no concern or effort to expedite my shipment. \n\nBottom line: once the sale is final and they have your money they put zero effort in helping you. \n\nMeanwhile here I sit (on the floor) 4 months after my purchase and I still have another month to go (that is if this time quote is accurate)!\n\nI recommend taking your business elsewhere. Somewhere where customer service is more than a smile to get the sale.