Tech support has long been known as the business for the socially inept who enjoy condescension and overcompensating.  Problem is, most of us need tech support.  Minor problems may be fixable by jiggling a wire or playing with Microsoft settings, but when something significant fails, the service of teckies is required.\n\nI went into Simple Computer Repair with several problems -- a computer hard drive failure that required a data back up, installation of a wireless card and installation of a new hard drive.  Let me start by saying that their work on installing hardware and backing up data was excellent and problem free.  And their pricing for the work seemed really cheap compared to Best Buy/Geek Squad. \n\nSo why the two stars?  Well, their customer service was horrendous.  The woman working seemed irritated that I was there and didn't want to listen to what was going on with the computer.  Then, when things started to go wrong with the installation, the customer service managed to get worse.  \n\nWhen I picked up the computer and turned it on, the computer recognized that a wireless card existed, but the computer couldn't connect to the wireless network.  When I called the shop to explain the installation wasn't working, they didn't want to help diagnose the problem, they only wanted me to bring the computer back.  So I did.  They tinkered with the software and claimed it was working.  When I returned home after the problem was \"fixed,\" the computer still couldn't connect to the wireless.  \n\nWhen I called back, I tried to talk through the issue with the woman working there in case it was just something I didn't understand so that I didn't have to go back in to the store.  She didn't want to hear about it and just repeated that I should come in.  I pushed and finally got to speak with the owner or manager of the shop.  He was actually willing to come out to the house and solve the problem.  He was so nice that I wanted to give the place 5 stars, but he didn't actually solve the problem.  I still couldn't connect to wireless and had to bring in Geek Squad to configure the wireless software with the wireless router.\n\nBottom line: the place is great for installing hardware, but if you want something fixed that involves specific software being compatible with hardware (so that the computer just turns on and works when you get home), it's not the place to go.  Two stars for the good work, minus three for the bad experience.