I have visited this location several times in the past and the people are friendly, but the wait is always inordinately long. I do realize going through a drive thru at prime coffee buying hours will create a longer wait time than usual, but I am certain I was in line for over 20 minutes and likely close to 25, behind 6 cars, with one individual each, none of whom appeared to be collecting enough coffee for an army. I would have come in, as for some reason, they are always able to more quickly accommodate more people inside at this location, but had my dog in the car and with the temperature in AZ this time of year, leaving her would not have been a viable option. \n\nAfter having waited for what I feel was an excessive amount of time (given the factors above I was able to ascertain during my time watching from the car window), I also left with an incorrect order. I had asked for a venti Americano with soy and to add the pumpkin syrup and a particular breakfast sandwich. I guess I have to believe that this beverage getting cold in front of me is an Americano, but, while I detect the pumpkin, there is definitely no soy (or any other type of milk/cream). I could probably have lived without the pumpkin if they'd remembered the milk; But, (and I am no aficionado) this does not even seem like very good coffee. On top of the above, it seems possibly burnt, and definitely bitter. \n\nI also ordered a breakfast sandwich, which should have come on an English muffin and this morning was given what I can only compare to something you would get from McDonalds (for less money) on some kind of roll. Unfortunately, I didn't notice any of this until I was in my office, and I don't have time in my day to drive back to the coffee shop to remedy the situation. \n\nThere is another drive thru closer to my house, but in the opposite direction I need to travel to work, and while they are also very busy at early hours, the wait does not seem disproportionate to the number of cars, and, when I have had to wait they are, at a minimum, apologetic about the delays. Perhaps they might consider having a second cashier or customer service person attend the window during high volume hours. The gent on this trip was nice enough, but wasn't exactly moving at a speedy pace either. \n\nI have been a Starbucks customer for about 10 years, and a large reason for that loyalty is the consistency of service and product from store to store. I recently received a gold card (wish someone had told me about that program years ago) and the shop inside the Safeway nearest my office is terrific (review to be forthcoming). If I had left with the right order or at least been able to drink the now cold coffee on my desk I would probably be a lot less grumpy at the moment, which my co-workers would probably appreciate as well.