I give it 2 stars and that's being nice! The look , feel & location of the hotel is great but the customer service SUCKS! From the front desk to the manager of the hotel.. they are certainly not customer service oriented.. and that is HUGE for me! I found a great deal for this hotel on Hotwire.. so I was extremely excited. We get there & they charge me a $240 deposit because I didn't have my credit card and I was using my debit card at check-in.. ok, i get it. What I don't understand is that they told they would \"hold\" the funds until check-out.. when in reality, they debited the funds and I'm still waiting for them to refund me.. I checked out on Tues. of this week. If you have a choice, I would suggest you stay at the Aria or the Mandarin Oriental.. but if you're on a budget or the price is right.. then this place will do.