The only reason i give this place 2 stars is because of senor frog (they get 5stars alone) I had a groupon deal for 2 night stay for a room facing the strip. Turns out we got the room farthest from the elevators facing the freeway. From staying at previous hotels this was not up to my expectations, not to mention the room was hot when we got there (not fun in hot Nevada). We also encountered a problem (which the staff was unfriendly). Saturday night about 1am we went back to our hotel and our keys weren't working. So after being on hold with the front desk for 15 min, we had to wait 40 extra minutes to have management come and unlock the door.  (Really fun just sitting in the hallway outside of your own room right?) when management decides to show up she says that our keys were demagnetized by having them close to our cellphones. (which they were not and they didnt tell us that at front desk). so she tries her key... doesn't work. she tried about 5 times before it worked. she then said the batteries were dead on the door and she could have someone come fix it... (at now 2:30am????) we passed, we were checking out Sunday anyway... we just left the room one at a time if we needed something in fear of getting locked out again. On top of ALLLLL that, they didn't offer us anything for the inconvenience, not even a sorry letter. :(\n\nThat being said if you want outstanding customer service, try somewhere else!