I had them do my A/C install and was pleased with it. That's where it goes bad. I had them quote a water heater install, and the guy said he gave me a quote that saved me hundreds of dollars. Made one other call to a competitor and the quote was 30% cheaper. Hmmm???\n\nThen he mis-measured the unit, and I was told they could not find this weird size unit  anywhere in the country. \n\nAfter several days I decided I did not want to go through with it. \n\nThey had already charged my card, but they said they could not find me in their system. So, I am now disputing it with my bank to get a refund. \n\nI am not impressed with their lack of organization, as well as charging me before the installation. And, am now a little concerned with the A/C. I hope I don't have any problems in the future.\n\nAnd, shame on Home Depot, as they were the ones who referred me.