If there was a way to give negative stars, I would. This place has been a constant disappointment in every way. They keep charging me the fees and the \"manager\" only comes in once a week and doesn't return phone calls. Worst customer service of any local business I have experienced. \nMy saga started over a year ago when I went in for the first massage, it was great. When your feeling relaxed and happy, then they hook you into a year long contract and that's where it gets messy. \nAll of a sudden the therapist you started with no longer works there. Come to find out the amount of turnover here is out of control and you can rarely get the same person twice. They are mostly straight out of massage school and have no experience. The ones that are any good leave for better places like Elements. \nIf you try to cancel, no such luck! Wait it out. I waited, thought I cancelled but apparently it was just a freeze for 6 months. Time goes by and I notice a charge on my card again, yey!  No phone call from them to say hey we are charging again, no email, nothing. Go to find the place, and they moved. Now its officially cancelled, but I have to wait 30 days and another billing cycle to make that happen. So thats one more charge for a membership I have no interest in ever using. \n\nDONT SIGN A CONTACT HERE.