The Store \"Director\" called my mother a crook for bringing back my son's ipod that we could never get to work, come to find out it had been switched prior to us buying it.  He refused to be of any help at all, He would not replace or refund the money spent...I will never shop at that best buy again. \nAfter calling the corporate location all of our troubles were handled and they also could not believe the way the Director of store spoke to them.. If you hate your job so much you need a new one!