Question: I have a problem with my computer setting i.e. when I tap "shift" 2 keys the letter "@" becomes " can you assist me to trouble shoot this? Thank you.

Answer: Your keyboard settings are set to "US" and you're using a "UK" keyboard. On UK keyboards, the double quotes are obtained by pressing [Shift]+[2]. In Windows XP, to change to UK keyboard, click the [Start] button, go to control panel, (you may have to click settings, then control panel. Double click Regional & Language options. On the Languages tab, click the [Details] button. Click [Add] to add the "English (United Kingdom)". Make sure this is also set as your default input language.
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