Question: described the last time you  were complimented by a guest for providing outstanding service.? 

Answer: I can't recal the last time I was directly complimented for providing outstanding service. I judge how well I serve people by them simply knowing my name, and having a normal conversation with them when they come into my store. I have quite a few regulars, and we are on first name basis' with each other. I assume that if I wasn't doing a good job, they wouldn't keep coming back.
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