Question: Should I Call...? Ive been having some issues with my interent provider, but it seems that its working now.  I talked with two people that really seemed to care about my problem and wanted to fix it.  The first guy was tech support (phone), we talked for 45 mins while he tried to find the problem, but was unable to. He said that he would send a tech over (for free) to find the problem here.  When the tech showed up (ON TIME) he seemed to have fixed the problem...or rather found the problem.  Something has been eating the wire.  Both seemed very knowledgible(sp?) and seemed very concerned about our service.  Should I call Cox Communications and tell them how I feel?\n\nAlso the first two techs who were sent here were rude, late (VERY LATE) and one wouldn't stop talking about his date the night before, should I complain about them...or just leave that be?\n\nI feel that I should at least call and complement the two that actually helped...advice please

Answer: Do both.  Write to them, though.  Letters are often included in an employee's file and considered when the employee is being evaluated (raise?)  \n\nFirst paragraph should state that you are writing to praise two employees for excellent service and to make them aware of two others whose performance was less than glowing. \n\nLay down the events giving detail.  Phrases like "they were great" doesn't tell the company what they did that you thought was great.  Company's are just as interested in what people like enough to write about as they are to complain about.  This info goes to marketing.   Ever hear of the squeaky wheel getting the grease?  You will be the wheel getting greased next time changes come around.
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