Question: How to be effective fast-food manager? I am currently in the training process to become an Assistant Team Leader (basically lower assistant manager) at a chick-fil-a. I was formerly a team member (crew), How can I be an effective fast-food manager? What good and bad traits have you seen from fast food managers in this industry? If youre a manager, how do you run the place? Give personal stories if you have them.

Answer: Congratulations on your promotion! \n\nYour goal is to motivate your employees to accomplish the goals of the organization.\n\nBe supportive and encouraging of your employees. You are the team leader and make sure that you show them that you are willing and able to help them, especially when it's busy. Always remember what it's like to be an entry level employee so you don't forget what motivated you.\n\nEncourage your employees to do their best. When they screw up, don't yell! Instead, calmly talk to them and help them to learn how to stop making the mistakes. \n\nRemember that in training it's not just explaining it, but ensuring that the employee UNDERSTANDS what to do. People learn best by doing, rather than just being told. So show them and carefully explain, then watch them to make sure they understand.\n\nPraise the good work they do. Recognize the people when they do something to take care of the customer. Commend an employee when they go out of their way to gain customer satisfaction.\n\nDo NOT belittle an employee, and don't gossip. As a fast food manager, you want the employees to work together as a team. \n\nEach day, try to remember something the employees did well and commend them for doing that.\n\nBe approachable to the employees and you will build their trust.\n\nThe best supervisor I ever had would come up and tell me that he  appreciated my work and was glad that I was working for him. Then he would ask me how I liked my job and there was anything he could do to make my job easier or if I was having problems with anything. You know what, he had the employees going out of their way to make sure he was happy.\n\nDon't hide information from them. It ticks me off when I'm told to do something but not given information WHY I'm doing something. \n\nCredibility is important. Walk the walk. Maintain integrity with them. If you promise them something, deliver onthat promise or explain to them why you cannot deliver what you promised.\n\nThere will be those problem employees that are not motivated to work - they are there only for a paycheck or to socialize with their friends. I'd recommend doing a search on motivational strategies. \n\nGood luck to you! If you are asking questions like this, it sounds like you are definitely trying to make a good impression. And you know what? A person who makes an effort deserves the benefit of the doubt. Just remember to stay focused on your goals. If you keep a positive, can do attitude, you will do very well.\n\nCongratulations and best wishes on your future!
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