and that’s because we've had a strong focus on moving from back-office administrative functions into improving the front line.” “In the future, government agencies will be increasingly organised around meeting the needs of households and businesses rather than expecting New Zealanders to navigate through a maze of specialised agencies to get the services they require.”  Increased the  number of staff in  the public  service by 30  per cent in its  last five years in  government.
favourably mentions underprivileged minorities, for example handicapped, homosexuals or immigrants