Government services websites,  public offices, telephone services, and helplines will be reconfigured to facilitate access to the broad range of government services through a single point of contact. The Comprehensive Spending Review will also seek the input of civil and public servants, and the  users of public services, to assess how frontline services could be made  better from the point of view of the customer. The success of frontline  service delivery from a user’s point of view will be central to a department or agency’s performance review.
negative towards particular countries