Context: My daughter is in 8th grade and just started school for this year. She is already being bullied. I try to do what I can to make her feel better like hugs and goofy moments. 
Speaker 1: My daughter is in 8th grade and just started school a little over a week ago. She is already being bullied.
Speaker 2: Oh no!  That's such a shame.  Did you go to the principal?
Speaker 1: Yes, and will again because it didn't help. I try to cheer her up with hugs, goofy moments, and whatever else I can think of.
Speaker 2: I'm so sorry!  I hope it gets better for her.  Middle school is no picnic, that's for sure.