Context: A customer is refusing to pay a bill because they claim it has already been paid but cannot provide any proof of doing so.
Speaker 1: It is so frustrating having to deal with difficult customers that don't want to pay their bills/
Speaker 2: i like to call them deadbeats
Speaker 1: Normally I would agree. It only seems to be a few here and there. Most of the time I dont have problems.
Speaker 2: what do you collect for ? credit cards or utilities ?
Speaker 1: We are a retail outfit. So we have some big customers that pay on established terms.