Context: Once i got the wrong order when i paid 600$ for my television. WHAT?
Speaker 1: It was bad and ontop of it they refused to admit their mistake
Speaker 2: Oh no, what happened?
Speaker 1: placed an order online and the appliance place didnt have it, so they gave me something else without telling me
Speaker 2: Oh, that's odd! I'm sorry they didn't tell you what was going on. 
Speaker 1: Thanks for hearing me out. I filed a complaint at the council. I hope they listen
Speaker 2: No problem! I hope so too. Good luck with that!