Is Brother really that bad?
I am not sure if it was just the hired help for Christmas or if the tech support team is actually as incapable as my experience proved to be. My tech support person wouldn't release a confirmation number for me until after over an hour of waiting for him to put me on hold at least seven times while he continually attempted to get bad counsel from some mysterious person. I eventually asked him to get tier 2 tech support on the phone for me as I was tired of this circus act... I was denied. I was then put on hold again before being told that someone else would call me within a day... this has not yet happened. I would have purchased an HP wireless laser for Christmas instead however, they stopped making them... only deskjets... why, HP? Why??!!