Something is wrong here
I agree with a previous review---something about the accolades is biased here (consider the repeating phrases).This does not produce great popcorn. I bought the unit with the special Wabash popcorn pouches touted to have won awards. I have used several, and the popcorn is not crisp, but is chewy, not particularly special in flavor, and full of saturated fat because of the coconut oil blend in the pouches.The unit is flimsy, prone to bending, and IMO does not produce popcorn as good as Popsecret Homestyle or Orville's Movie Theater microwave popcorn.Avoid this item! Within weeks I had to dispose of it.