Should be a -5 rating
I have wasted more than 200 hours with HP Technical Support--what a joke--and have gone through 2 "refurbished" replacements. I use XP Pro and this machine will not maintain a wireless connection. Paper jams. Will not print with a wired connection. I was promised another replacement that never arrived. When I called HP about this, HP said they had no record of their promise and that now my warranty had expired. HP has the worst tech support of any company in my experience. This product is a lemon. HP should have recalled it.