Visual improvement, BUT
Like other reviewers, I have used quicken for many years, and the 2002 program has a much nicer look and feel. The install went well and was easy. Unfortunatly, the program has some serious bugs, I also found the Net Worth, Balance Sheet, and other "Balance" reporting reports completly erroroneous. I too was unwilling to pay 1.95 per minute to assist Intuit in de-bugging their code. I was given the program by my bank and am attempting to get their help in getting Intuit to do something. I am probably going back to 2001. I would not recommend using this product until the bugs are worked out.