Good Product and Fantastic Customer Service
I ordered my Keurig B60 last November and used it regularly for several months. I then used it intermittently for a few months and then let it sit for a few months. The unit always worked flawlessly. I tried to use it 3 days ago and it didn't work. Uh, Oh. It was Saturday night about 9:00 p.m. Pacific Time and I called Keurig customer service. I didn't really expect a live body and hoped just to get a recording giving me the office hours. Instead, I got not one but two live bodies. They were very helpful and they walked me through some trouble shooting procedures with no luck. They then told me that they were sending me a new unit and that it should arrive in a few days. Sure enough, the unit arrived today, Tuesday. And, as they say in some of the scooter chair commercials, "It did not cost me one cent, not one cent." Can't ask for better service than that.