Bad player and horrible customer service
The player broke as soon as I began downloading songs. When I contacted Rio customer service, I initiated weeks of frustration--being put on hold, not having phone calls returned--that continues months later. First, the Rio people claimed they never got my faxed proof of purchase, then they told me that the player was refurbished (it wasn't) and hence not covered under warranty, etc...Spend the extra money and save yourself headaches and large phone bills.