I'd give it zero stars if that was an option
I owned 2 of these units in the space of 6 months. When the first one had problems after a few months, I assumed I had just overworked it or gotten water into something vital. The second unit didn't last 2 months before it started doing the same thing the first one did (the 'on' light flashing not allowing a reset without unplugging and reconnecting the unit). I went to HB's web site and e-mailed customer service a thorough description of the problem. I NEVER received an e-mail response. I did receive a packet of coffeemaker de-scaler in the mail with no accompanying correspondence. Believe me when I say, as a coffee maker/drinker for over 45 years, I KNOW when a coffeemaker needs de-scaling and can handle that without help. That will be my last Hamilton Beach appliance due to a total lack of customer service.