careless shipment
The chair came damaged due to very poor packing. In response to request for discount, accompanied by photos of damage (top of the back and a foot), a 20% one was offered. It is not adequate, as this chair would not be worth $320 if offered for sale, but there was no point in arguing. After several experiences with receiving broken furniture, I don't think I'll be buying mail-order furniture anymore: too frustrating.