only because there's no option for zero stars
The version of TurboTax basic that I bought came with no product key. Customer support through online chat (only took a half hour once I managed to talk with someone) was no help - after paying to mail in the CD, they'll mail back a copy that includes the product key. No thanks - I'll return it to the store I bought it from - and go to a different product, or (gasp) do the return by hand. And the missing product key is apparently common - they've got an explanation on the website of how to mail it in if your copy is missing the product key.The copy protection feature would be enough to make me consider carefully whether I'd buy from them again - it's a real annoyance to have to call to activate it - if you don't want to do an online update.Don't waste your time with this. TurboTax has been great in the past, but they've lost a customer for good this time. I'll never buy this again.