can't handle browser idle time (poor support)
Installation was easy and everything looked great. Until I tried to access the internet via my browser the next morning ("page cannot be displayed"). All ideas of the helpdesk how to fix it didn't change anything (we exchanged about 20 emails) so that they agreed it was a hardware problem. I returned it and got the next one with the same problem. The answer of the helpdesk this time: don't use ZoneAlarm. And if this is not the problem, then it must be Windows XP. Unfortunately, shutting down ZoneAlarm didn't fix the problem. So the problem must be Windows XP in their opinion. That's an easy excuse because nobody can prove anything and I got stuck with my router and my problem. So I returned it.Conclusion: if you have a dial-up connection and don't stay connected while being idle, this is a good product. If you have a cable modem and don't shut down your computer all the time, try a different router.