### Instruction:

Extract the cause and effect entities from the following sentence:
The response time of the Helpdesk Function depends on whether the user request involves a bespoke response or an off-the-shelf response (e.g. one which can be found on the EO portal)

### Assistant:

VARIABLE: the user request
CONDITION: an off-the-shelf response
KEYWORD: whether
OR: or
EFFECT_1: The response time of the Helpdesk Function depends on
CAUSE_1: the user request involves a bespoke response
CAUSE_2: an off-the-shelf response
NOT_RELEVANT: (e.g. one which can be found on the EO portal)

