As of the last update I lost my progress. I'm not starting over. Deleting it permanently now. All games should install and run without having to contact tech support. All my other games do but not this one.. The last update made me have to uninstall then reinstall just to play once and have to do it all again. Now it has deleted my profile. No I'm not starting over. I'm simply uninstalling it permanently! No more Helio games for me. You all are a joke!