Try another game this one sucks, the developer staff have zero interest in helping you with in game discrepancies. They can look into every thing that you've done in game but will only say that if it helps them refute you. If it would help your situation or back up the discrepancy that you are trying to get them to look at then it all of a sudden can't be found. They are trained to make sure they can take every bit of your money not to make sure you get a fair and enjoyable game experience.