I really enjoy the game but to be honest the customer service is the worst I have ever dealt with. I have made a few in game purchases and for some reason it will not upload the content. I have asked for help and gotten none. To simply get the content I paid for take about a week of hassle. Since it has happened more than once I know what information they are looking for and how to give it to them Unfortunately it must be policy to give the customer the run around because they always come back several times with lame excuses of why they can't accept my screenshots. They will say the image is cropped when it is not, or that they can't see my email in the image when it is clearly visible and easily read. I don't know why they do this or why I have to prove my purchase since they can easily check their accounts since they took my money. But regardless after about a week and repeatedly sending the same images to them eventually someone decides to give me the content I paid for. But I don't think I will be playing this app much any more. I have been a fan of it from the start but I hate their customer service so much that I go into a rage now. On top of everything if you try and respond to their emails they will never get back to you. The only way to communicate with them is by resubmitting your case over and over again. If there is a single issue you run into just give up on the app and uninstall it. It will not be worth dealing with their horrible customer service.