Love this game, I have been on it over 5 years! I have lost progress twice over the past 5 years now. Yesterday it dropped me from level 1200 plus all the way back to the beginning tutorial. I have received no help from support to restore. It let me work back to level 800 before I ran out of points, but that is a far cry from where I was. I love this game but am disappointed. Here I am again, lost all progress and put me back to start for the 3rd time. What gives????