Reply to reply! I do not have Facebook and will not create an accounta for the sake of comms with tech support. I had described issues faced and ignored. Happy to give u my game ID to chk account. Better still u should have an e-mail address (yes I'm ancient!) which i can use to contact taech support n not ask me to sign up to Social media which i have no intention of doing. Thx, pls let me know an e-m address i can use to contact u regarding ongoing issues