They hide behind their no-refund policy, even when there has been made obviously non-authorized in-game purchases. As my special needs son managed to make purchases for _270 (!), without understanding that he actually spent money or even used the purchased 'goods'. They have no shame in exploiting his disability. You still have the opportunity to do the right thing, Outfit 7, if this was just a poor judgement by one of your employees, and this does not reflect your company's ethics!