This game used to be great few years ago. Last year they really messed it up with an avalanche of new features and zillion of bugs around them. Every feature is thousands or tens of thousands of dollars cost and most of the time they do not even reflect properly in the battle reports. Developer team downsized and testing is close to non existent, bugs reported are not fixed. The game turned out so heavy that it breaks and lags frequently. Sad to say all of this since I used to love this game and the people in it. Customer support is reliant on the developers help which are overwhelmed, hence all support suffers.