I have made multiple in game purchases and bot received them and when I contacted the help center they refused to give me the stuff I purchased or refund me even though I sent them proof of purchases. I was told that screen shots of the charges was bot good enough and I had to go on a computer instead of my phone and take the same screen shots for a phone app even though I do not have a computer. When I told them I couldn't do that they refused to give me the stuff I purchased or a refund.