I have been playing this game for a long time, up to level 1160. I've had the problems that most other players had. Game freezing, countless ads, expensive, etc. I am on the last straw. The snippet game. I have 16 envelopes to open, but when I click on them, I get a message that something went wrong, and my internet isn't working. My internet working just fine! No problem with ANY other games. Been "conversing" with help for over a week. Still not fixed. Quit blaming the customers and fix it!