Still keeps crashing when continuing the shadow amidst snowstorms event quest and when opening the BP tab. My phone is powerful for genshin, can run high graphics without lag. I've also tried logging out and in from the paimon menu, restarted the game, cleared cache and memory, restarted the device, and even reinstalling the game, but it still crashes everytime. I've tried submitting the problem to Customer Service but the submission keeps "failing". And my wifi is fine for genshin.