i have played this game for 4.5 years never had a problem . 1 week ago when i could not access my castles for 10hrs . they were attacked and zeroed i wrote to COK about the problem. after sending a number of reports on the problem and photos i was e-mail saying they were sorry and would compensate and asked me to contact customer service which i did after explaining and sending screen shots of the problem and the email, they now say they wouldn't compensate even after admitting fault.