Well I tried to not give a bad review so I emailed them first with my concerns (game will not load keeps saying I have poor connection when I've got perfect 4g and strong wi-fi which I've checked at multiple different places to be sure) they responded with "just because it says you have good signal doesnt mean you do. Try somewhere else" I responded to that email explaining again how I'd tried all that and got an automated response that the conversation had been closed. Nice concern for customers