Horrible customer service. I played for a few weeks and enjoyed it. Every day there would be a pop up offering additional rewards if I linked to FB. Immediately after linking to FB, my level 34 account was converted to a level 1 account. I lost everything including items I had gotten with purchases. Right away, I filed a ticket with support. They came back 2 days later asking a bunch of questions which I answered the same day. Today is day 10 of silence. Uninstalled. Subscription cancelled.