Customer support is a JOKE. I have been reaching out for 3 day's for the same issue. I get the same response even when I clearly said there advice is NOT WORKING. I work my butt off for my money and when I choose to put money into a game I expect customer support to be helpful, they have no respect for the buyers. The game is really fun with beautiful graphics but I will no longer be playing. It's really sad but I would rather never play again then have to deal with customer support.