I had dropped a lucky egg, became best friends with 3 people, and ultra friends with 8. It's now been 12 hours since our friendship increase and I received 0 xp for it. I asked for help with that, and essentially was told they'd report a problem for future people, but would do nothing for me. That's 1.4 million xp I lost, because the employee meant to h err lo me didnt want to do their job and the game has a serious bad bug.