The customer support is totally useless. I have been contacting them to resolve the issue about the t18/24 which occurs when I fulfil a special order and the game restarts showing this error code, which has been there for 4 days. The support asked me to follow some steps, which I did, and nothing happened. I rose a ticket again, which they closed stating that they have answered my question, but problem has not been solved. I wish I could post screenshots here.