I've been playing for a very long time, it still just blows me away the way paying customers get treated by Slotomania. one of Slotomania responses to a review saying contact us through customer support oh, yeah right, if you want to receive a generated response saying the same thing over and over . keep rolling your luck will change it's based on random and luck. Ignored and absolutely zero results is what you get when you contact them with a legitimate issue, shame on you Slotomania