I've been having fun playing this game for a few years now. Occasionally I have had a problem but in the past it's been quickly taken care of. Last week my screen flashed my coins dropped from over 94 million to around 54k I let support know. I went back to playing and built my coins back up and it happened again. I notified support. They finally responded, I was told I had to get a screen shot to get help. Sucks to be me...