I really like this game, but the customer service is the worst I've ever dealt with. I made an in-game purchase, which I never received but they sure took my money still. Then it was just constantly glitching after. I reached out about both things, they gave me a laundry list of things I needed to send them to 'prove' that I made the purchase and that wasn't enough for them each time I spoke to a new person that didn't care at all. Awful.