I am also having problems loading the game. I tried to open a ticket, but do not know if it went through. When I use free spins it will load, but if I try to go to the main menu, the game freezes and I cannot do anything but close the app. I sometimes can get the free chips but mostly it just does not load. I am very frustrated. I have really enjoyed the app until about 3 weeks ago. Some programmer made a changed that messed up the app. I also have uninstalled and reinstalled.