I linked my account up after a purchase for gems and got sent back to the menu, logged back in and all my data was gone completely including the gems and payment i made. I went to support, provided the info they asked for and pleaded my case. I was told that they couldn't verify it was my data with: My id My receipt for the gems The time i paid and last played a game My birthdate I am now out of pocket and stuck starting over. Do NOT buy anything as they won't refund or set things right for you