I have several hundred hours on this game. I have also spent over 8000 dollars in support of this game. Despite all this, I have never experienced such bad customer service and a spirit of not valuing paying members of the game base. This company does not care about your opinions and does not offer a retort forum for issues. AVOID, AVOID, AVOID. Per your suggestion, I have emailed customer care a third time. Not even a response. The new consumables take skill out of the game. TRASH. AVOID