Since my Galaxy s10e had to be factory reset, I first lost my game profile (Eddie Van Halen)..I owned at least 35 cars and was at level level 47 (maybe higher) so. So I've tried to start over but now the game freeze at the startup and then I get a message "Asphalt 9 is not responding." I cleared the cache. That did not fix the problem. I could clear data, but don't really want to if I don't need to. Needless to say I'm pretty disappointed with this app lately.