I have come to realize that the people behind this game do not care about the game its self or the player base. It appears to me that they are petty thiefs that only care about grubbing for money. I see that it's a consistent issue where people pay for something but don't receive it, and as I've experienced this and have found that the customer service button doesn't work half the time, it is entirely intentional. This is trash, don't waste your money.