We're trying to sign into my nephews account after being signed out, we know his Trainer name, the email on the account, the password, the FB it's linked too. Nothing is working. We know it's all correct. It's a yahoo email attached to it. We've contacted support, the link sent to us takes us to no article, and we've gone through all of the support articles with no help. Anyone know what we can do to access the account again? He's six and put so much progress into it.