The customer service is the worst I have ever seen. You can never get an answer in a timely manner. Timely meaning in a 2> days. You constantly get auto-reply that they are experiencing more than normal volume of complaints. There has never been a time when I don't get that. When a person finally gives you a response, not a resolution but just a response it can take to a week +. Good luck if you get a chat ban. They don't tell you what you did wrong, so you're bound to do it again.