The customer service department is full of unknowledgeable nincompoops that I'm convinced were selected by process of elimination by way of failing to pass an IQ test at medical test facilities located in an Asian country, before being allowed to become a participant of those tests. If there is a malfunction on their end, they disregard the amount of resources and time needed to build your troops in the first place, then rebuild them after a malfunction takes place, and will not compensate you.