I have attempted to contact support 3 times for purchases never received via email. The game told me I was unable to complete my purchase and so I tried again... this happened on two different transactions. I just happened to look at my account and noticed that I did get charged! Multiple times! And didn't receive any of it. I haven't even gotten a response in over 2 weeks. I tried to handle this without posting a bad review but I guess that's the only way to get your attention.