- Terrible customer service - Fails to offer promotions - Hasn't responded to emails Ticket #9366931. Promotion clearly stated that 17500+ gold would be credited to my Big Farm Mobile account after I completed the first 187 levels in Solitaire Grand Harvest. I did that mid Sep and nothing! Auto generated email states you would respond within 3 days. It's now been almost 3 weeks...nothing! Where's the gold? Where's the confirmation email to Big Farm? Where's your integrity?