I have been playing this game since it launched and used to love it. Recently I started experiencing a glitch in the game. I reached out Jam City in August but no one has gotten back to me to help. I emailed, sent direct messages on Instagram, inboxed messaged them on Facebook, reached out to them via the app, and gave my feedback in the survey, but no one has gotten back to me! It's very disheartening and frustrating and has ruined the entire game for me.