I have been playing this game for 10 yrs. Just got a new device, tried to transfer my original game from one device to the other, but I was not able to. The glitch seems to be in adding my e-mail address, this also happened when I tried transferring the game to my phone from my computer, so I ignored adding the e-mail address, changed my name on the game and continued playing. I love playing your game, would like to play my last game instead of starting over from scratch. Dorothea, doronique