Gonna give it 1 star until maybe my help ticket gets addressed. Bought a detective pass and now can't access it. Sat waiting hours in help chat, sent an email, email reply was solution in game help chat email case closed. Go back, no reply but have been waiting over 10 hours at this point for *Joshua* to find me a human. How about using humans or taking the time to reply the answer to the email instead of just closing it?! Will be happy to review game after I find where my money went.