They clearly do not care about there own rules. So im no longer going to bother playing it. If u support a company and they just treat u as if u don't exist of course you will be very mistreated and angry. So I will no longer support them and I will get a refund for the last month lets see them refuse. Ill go to google with the screen shots. Of them just clearly violating company Policies & Procedures TWICE! EVEN AFTER I WARNED THEM ABOUT IT. they can refund me now for the last month. disgusted!