I lost my energy points (I had over 4500) on July 2,2021 so far I keep getting the run around by a chat bot who keeps sending out questions and not one of which is relation to my lost energy points! I was really enjoying the game til this happened, I have unistalled the game, reinstalled it, updated it etc etc etc. I have contacted playrix and nothing--they keep telling me to do everything I already have done.