I wondered why I could not advance in the 'Emily Adventure' and contacted customer service. I was told no wins from any Big Wins, Mega Wins, Free Spins Or Bonus Wins counted towards the completing the game.!!!! DO NOT BUY ANY COINS TO PLAY IT JUST GETS WORSE! They should give goals that are attainable!. When we are told that we have to win a certain amount of coins we believe that ALL the wins count...not only the lowest couple wins. Cheating, Deception!