I used the website to top up on my account. I did not receive the gems and left it 30 minutes as requested. I tried again. Still nothing. I messaged the payment support team who asked for receipts and transaction records. I gave them. They proceeded to tell me 7 hrs later that they confirmed I had bought them and asked I sign into my account to receive them.... I know I bought them. I didnt get them or why would I message? Sent more emails and no reply... game is good. Customer service is sht