Customer service is not efficient. I wrote in but no reply. I have being playing for about 2 years and spend a lots money. My problem is i bought a 3 days shield but the shield open for no reason before the expire time and date. As a result my castle was being attacked and lost over 6m power. Please be fair to players like us cause we paid for it. Kingdom : 1983 Cord : 189 : 709 Castle name : robin7 Level : p6.