I recently came back to this game after leaving for two years or so just to find out i have lost my farm but, I managed to contact Hay Day support, it took a bit of wait but I didn't mind because at least they were quick to act on my concern. Despite not knowing my Farm's XP Level and Neighborhood, they returned my farm and I could not be anymore happier! Glad I came back to the game because I've been meaning to find a casual pass time - thanks supercell and esp. their support team for Hay Day