this is off topic but your reply reminded me of it when i was working in insurance we had a new trainee at our office in the claims department who had his first claim and was putting the info into the claims software part of this process included typing a condensed version of your conversation with the customer this particular customer requested that he wanted to pay out of pocket for a bigger rental vehicle and the new employee typed into the system customer says rental vehicle size on policy is too small and instead wants a nigger car obviously he meant to type bigger car best part about it was the system would not allow edits of the file after hours he caught his mistake the next day literally minutes past the edit cut off time