i think its just because when someone has masculine features and a low voice one will automatically assume hes a man no matter what hes wearing its only been very recent that people began to insist otherwise so it is something everyone is just used to i miss the old days when nobody made it stupidly complicated as someone who works part time in retail being screamed at like that can be very upsetting so i think the employee was just trying to calm the customer down i actually applaud him for his calm demeanor because i would have burst into tears i know its probably upsetting to be misgendered but its not like the employee was laughing and saying ur a tranny lol so it was a ridiculous overreaction