service calls excessively past deadline, personal milestones, certifications, role changes, corporate support, leavers may be considered a cartonable offense
a cartonable offence is defined by an incident causing an avoidable disruption to users and/or services
"service calls excessively past deadline, personal milestones, certifications, role changes, corporate support, leavers may be considered a cartonable offense" What is the definition of "cartonable offense"?