rep- we can replace your phone with a fru customer- is it refurbished? rep- well, it's actually certified like new customer- so, refurbished? rep- yes
short for field replacement unit
"rep- we can replace your phone with a fru customer- is it refurbished? rep- well, it's actually certified like new customer- so, refurbished? rep- yes" What is the definition of "fru"?