My wife wants to do freelance media work online. She’s very skilled and will do well. She’s eager and excited about the work. 
Her terrible anxiety is derailing her at the moment. The customer service part of it. The fear of getting someone saying they are unhappy with her work. Demanding a refund. Yelling at her in a message or email. 
I can handle a lot of things in our life. Phone calls emails. Disputes of any kind that may come up. I’m at a loss here though. Even if I intercept messages. Id still have to tell her a customer is unsatisfied. 
The fear of “getting in trouble” is so great in her world. “Getting yelled at” is her greatest fear in life. 
But she wants to do this. She’s crying because she wants to do this very much and feels like she won’t be able to.