I work in a stressful work situation, where I am a manager of several employees. Recently, one of my employees has started making demands of me that are somewhat inappropriate. This person seems to have entitlement issues and just general problems with "fit" as far as the job is concerned.

Yet I have to act professionally toward this person. I work in a field where I'm expected not just to be professional but warm, empathetic, caring. I try to place a high priority on being honest and genuine with my employees. But this person's behavior is highly triggering to me -- I've worked very hard to be in the position I'm in, all while dealing with extreme emotions and moods (I have both BPD and bipolar disorder). I don't want to lash out at this person, or take things to a level it shouldn't get to.

Has anyone dealt with a situation like that? For the record, my own higher up completely has my back (which helps) but I still don't trust my own management ability with this person.

Any advice or commiseration is appreciated.