Wtf! A Crisis line therapist just told me: “your issues are not a crisis, you’re calling too much and you need a therapist” then hung up!

I am shocked by this crisis line my job recommended for support!  I have been calling a couple times a day since the corona virus scare this past week. Several of the therapists have made up “rules” that I found out where false when I reported the phone crisis therapists to their manager: 1. that they only have a certain amount of time to talk (managers says  there is no limit) 2. That they can only talk about the corona virus (manager says it can be about any issue) 3. That you cannot call multiple times (manager says you can call as much as want).

I am shocked with how horrible these therapists are on this crisis line!! They should be happy people are reaching out for help during these scary times! How horrible to invalidate my problems and then shoo me away!! One of the therapists even invalidating my worries about the virus!! He is living in Lala land because he claimed the virus would be killed by the heat in the summer!! 

I am so disappointed. It is especially hard for me because I do not have any support system except my therapist! These crisis lines are important to me during rough times! 

Ugh! Who else is having issues with their crisis lines? Any support I would be great!