I called a few of these lines in my day.
Every time I called was because I was going through a rough wave of depression and they just made me more depressed thinking about the fact they aren’t really listening to me, instead they would take keywords that I say and try to sign me up for certain programs that cost money so the agency gets referral profits….An Amazon Alexa could do their jobs.

Also not sure how it is in other countries but in Canada our crisis lines suck….and no offence to anyone that may be a crisis phone operator but please consider if we are calling at 4am it’s not because we want to sign up for a course with a 2 month waiting period, we just want someone to talk to that is trained to maybe help us see things a different way