Okay so..I know this person who works in healthcare.
She used to be very friendly, direct, involved in everyone’s life..always tried to create a very intimate environment.
She also used to always ask me and others how we were and a multiple questions about our private lives..it was almost inappropriate..we were and are strangers to her. But she was known as the engaged one.
Some while ago, she suffered two heart attacks and was absent for 6 months.
At the time..nobody knew what was going on and the only way I obtained this information was through a close friend of hers.

After coming back, her whole personality changed.
She doesn’t ask anyone how they are, seems annoyed at people asking for information/help.
She is very cold, impersonal, extremely negligent and passive aggressive..and it’s almost like she has no empathy anymore.

Now I understand that stress,burnout and such life events..as well as depression (which I suffer from myself) can make it hard to have empathy (compassion fatigue) and engage with the world at the and level as before..but this is becoming quite extreme.

She doesn’t answer her patients email, if she is not there or there is a substitute (which happens almost every three weeks) she doesn’t let anyone know or write it on a paper so the people can read before entering..or through the internet..even the nurses often don’t know what’s happening.
Her patients have to walk up the stairs to get to the second stock( no elevator) and wait for minutes/even hours only to find out she is not there.Many of them are old and suffer chronic illnesses..
She doesn’t’ always answer calls, which means they have to get there themselves and people have started complaining about not being able to get anything done and having to travel only to be let down.


Here is the thing…she shows almost no “remorse” or awareness..
Not that depression, lack of motivation, fatigue and disconnectedness is something one has to justify themselves for but she works in a field where she is responsible for many people and her behavior is straight up negligence.
She never tries to apologize and say she can’t do something right now, like “wait a minute “ or explain the situation, why things happen the way they do…she completely ignores any questions or criticism..acts like nothing is wrong and almost seems offended when old ladies who wait for a hour despite having an appointment and the waiting room being empty(saw it myself) get frustrated.
A friend of mine (a patient) bought her flowers today..she did not say thank you..just “aha..put it there on the table”.
My friend also went to get a report on some blood tests today, asked her to read it to her..but she said she should go to another doctor so he can read it to her..even though she could read it herself.
In many situations I often have the feeling like she is trying to make me/others feel guilty or purposefully feel like we and out health are insignificant..acts indifferent in a very obvious way..almost like bad acting..on purpose because she can’t communicate what bothers her and so she acts in a passive aggressive manner. (as paranoid and self important as I risk to sound)
I know this has probably nothing to do with anyone personally.

So far, three different nurses have left her after working for only a couple of weeks at her office…I assume because of burnout and having to deal with the frustrated patients.
One of them locked herself in the bathroom for a half an hour so she wouldn’t have to deal with the phone calls.

Again..I totally understand things like compassion fatigue but this is really concerning me and I don’t know what the diagnosis or issue here is…does anyone have an idea?