There are several things I want and need to do, but a single call separates me from achieving those things. I want to get my driver's license and I have to call to ask if the establishment where the licenses are processed and obtained is currently open and running, despite being quarantined, and I am not able to call. I never respond to unknown numbers, it's even more impossible for me to call an unknown number. What should I say first? I say who I am? Should I ask who I'm talking to? What shouldn't I say? Should I go straight to ask or should I explain something first? I think I get nervous unnecessarily, I need advice. Thanks in advance.