This is related to a non-romantic situation with a person from a mental health organisation supposed to help me but now I've been moved on to a different one. I was in contact with this person for 4 weeks and they did things like made promises but broke them, cancelled the final appointment the day before by phone and wouldn't allow me another one even though I told them how much mental distress it caused me and practically begged for a final meeting. But throughout knowing this person they said they cared, that I was important and lots of other caring things. It just doesn't feel like their actions matched their words. So it's confused the hell out of me.

How can you go forward if you have no closure and you keep switching between different perceptions of reality: thinking they were an abuser in one perception of reality and then flipping to the other perception in thinking that it's just my complex trauma that's making me think this.

I can't contact them again so I'm stuck with whatever I know now and can't get any more info to help with closure. I feel they've treated me bad but they said caring things. It's confusing the way I was treated and there's a lot of plausible deniability. It feels like covert narcissistic abuse but maybe it's just all in my head, anything is possible.

It's given me intense emotional flashbacks and the symptoms of it like the tension in my head is really bad.

If there's no chance to get more information about a person and you know limited info already and question yourself, how can you get closure and find out yourself what type of person they actually were?