I'm a work from home call center agent. Long story short the company I work for services multiple states. They are also in the process of changing the software we use to service customers state by state. When I started out with this company, I was trained on the new system and talking calls from a state that had already upgraded their software. In the middle of my nesting a got transferred over to another state who was in the process of updating their systems. The new software went live this past Friday which was my first day taking calls for the new state. Friday was a nightmare. We had nonstop calls. Customers were just flooding the que talking about they were told to call back that Friday. Some even said the phones were down Wednesday and Thursday. The vibe was completely off. Everything felt really hectic, rushed, negative, and heavy. On top of this overwhelming amount of calls the system stopped working. At the beginning of the shift is was operating very slowly and then it crashed at around 10 AM. So that entire day we had to tell customer's to call us back. That whole day triggered my anxiety and there were several moments where I felt like I was going to have a heart attack. I've never felt so blind sided in my life. Today is my day off and I'm laying here having panic attacks anticipating tomorrow. I don't know if it's the overwhelming volume of calls, fear of the system not working, or working in a state who's QA/ supervisors are rumored to be strict and less tolerant. Idk... I can't mentally handle another day like Friday.

Does anyone know how to cope in situations like this? I know it's probably healthier for me to quit, but I need the money. Last time I quit a job for mental health reasons I was without a job for nearly half a year.