I've been working at a job (~6 months so far) that requires me to communicate on the phone effectively, and know a lot about the details my job (which a lot comes from experience). Before this job, I had no phone experience and I had extreme phone anxiety (I probably have social anxiety which contributes greatly to it). It took me a lot of effort to push past my anxiety and start using the phone. I still have anxiety but I am better at dealing with it. 

Anyways, I was trying to help a customer, and I was feeling extra nice so I put in extra effort for this woman. Unfortunately, I wasn't experienced in one area of my job so I couldn't answer a couple of her questions. The customer said that she was tired of me not being able to answer her questions and that it is sort of ridiculous. She didn't thank me for the previous work I did either. I told her I would get her a more experienced person. I get it, I'm supposed to be an expert at my job, but damn it really crippled my confidence to hear her say that. I felt like I was working hard, but, in that moment I felt like it was meaningless. I put in effort and was rewarded with a negative experience and lots of negative feelings. 

The experience after the phone call was just me feeling sad and overwhelmed. I drove home after work and almost cried lol. I feel pathetic that I can't handle angry customers and I am second-guessing if this job is really going to work for me. 

I don't know what I want from this. No one will read it anyways.

-Bird