i was told that they used automated messaging for med refills, everytime i've called into my pharmacy it's been automated, i was not warned that sometimes that stuff goes down and it's actual people so i called them TWICE and both directed to actual people and i hung up on them without a word and it made me break down, i already felt anxious calling even when i thought it was automated, just waiting and hearing the phone ring. It was too unexpected and all i feel are absolutely stupid and guilty, for wasting their time TWICE, and not even being able to do something so simple. I'm gonna NEED to make phone calls, i have overdue appointments, i'm 20 goddamn years old, how the HELL am i suppose to survive like this. It's my own damn fault, i just have realized sometimes it goes down, it's obvious, and it completely and utterly slipped my mind, it's my own damn fault for making this a bigger deal then it has to be. When this shit catches me off guard it really messes with me, like unexpected visitors in the house. I haven't broken down like this in a long while, last time was because my dad brought his girlfriend to the house without a single warning. How am i suppose to call in for a refill now if that might happen, sure i can hang up, sure i can write down a script, but christ. I hate that i'm reacting like this. My mother is pitying me and is worried about me, and i hate it, i feel so ashamed, i don't want to worry her she worries enough as it is.