I have a job where I have to deal with client's issues and cases and a lot of the time, of course, they're not happy with the process and they accuse the workers of not doing their job correctly or not responding.

We keep track of all the emails we send out and have a system in place to keep track of everything, so it's easy to see if we have responded or not. 

Most of the time, I find that I don't miss things and respond accordingly. However, due to the nature of my anxiety, I immediately assume that I've done something wrong and jump to conclusions that I must be in the wrong.

If by any chance I do make a mistake, I then immediately go into panic mode (most mistakes are fixable and human, I realise this, but ...*anxiety*)

This comes into play in other areas of my life where I immediately start to think that I must have done something wrong, like relationships or situations where there's conflict.

It makes me a bit of a walking mat, to be honest. 

Any tips on how to learn to be more grounded would would appreciated! 

Thanks, and I hope you're having a lovely day today!!