Hi reddit, I'm 24 yo female from Australia who suffers major depression, PTSD, BPD and DID. 

So in Australia, to access bulk billed psychologist sessions first we need to get a mental health care plan (MHCP) from a GP. MHCP is list of questions and current diagnosis including my motivation, appetite -  all the doctor stuff. I have never seen that doctor before but my usual GP didn't have any appointments soon enough (I have not seen my psychologist for months when I used to see every 2 weeks). This happened a few weeks ago when I went for one - I work full time and I travel 3 hrs a day for work so I haven't got that much time but I had to go. 

First I made a double appointment as recommended for MHCP, which means I will get 20 minutes session instead of 10 minutes. On that day as usual I waited around for 50 minutes in the clinic as the doctor was running late (which is fine by me, shit happens). The doctor finally called my first name only so I went in. You can probably tell what's happened by how I've structured the last sentence. 

Anyhow the doctor was apologetic about the wait time and I said it is all good. I told her what I needed and she started asking me a list of questions including what resulted in me having these diagnoses. I answered it is from my childhood, I was abused by my family. And the doctor was empathetic and said "you lived a rough life didn't you?" And I said "yes, but what can I do?". She asked 2 more questions regarding my appetite and what I did for work so I answered. She started typing like crazy and about 3 minutes later of silence she hands me 10 pages of MHCP. 

I got in my car, and I was curious why she typed so much when I told her so little so I had a look at what was written. First of all she had written some of the diseases that I've never suffered in my past history, answers were assumed and K10 (a scoring sheet for depression levels) was missing. I have done MHCP so many times I knew what information should be included. I had to request to correct it. 

I rang back the clinic and told the reception what has happened - she goes "oh there was another Serena before you, you must of went in when doctor said the other serena's name". She said she would ring me back. The clinic closes at 10pm and it was already 9.20pm. I waited 20 minutes while I told my partner what has happened and also I rang other clinics and asked if I can get another one done but they told me that I can only have 1 MHCP a year and if I want information corrected I'll need to see the same doctor. My partner recommended going in so I did. The reception looked a little panicked and made me repeat again. I showed her the things that had to be corrected but she cut me off and said "the doctor doesn't have any appointments, you'll have to make it another night". I was happy to do that. 

While I was arranging the appointment the doctor came out of her room in hurry while she had a patient with her - she has told the patient to wait outside and told me to come in. She looked really upset so I told myself I need to stay calm. She asked me what is it? And I explained myself again to her and she started crossing out all the information and I said "this is not this simple, what's the point if you just do it on the paper when everything is on the computer?" And she told me to point out every single thing wrong with MHCP so one by one I said "you did not ask me about motivation" and she yelled and said "YOU TOLD ME YOU'RE WORKING FULL TIME" and I said "so if one is working full time that means she's motivated is that what you're saying?" And she shouts "OF COURSE NOT", and I said there you go - it is assumed. I also mentioned about K10 missing (I wasn't really concerned as I can access K10 easily but just thought to bring it up with her as a feedback) and she prints one out and starts asking questions and I said "you know what, this is ridiculous you're yelling and shouting at me" - my anxiety was so high and when I get in an argument I start feeling scared so I start shivering. And I said "I will go to a medical industry ombudsman instead I'm sure I'll be treated a lot better there, obviously you don't want to resolve this". The doctor said "i am definitely not re doing this for you I think I did a perfect job I think you're just being too difficult. I gave you 20 minutes when you only made 10 minutes appointment what do you expect?" I have asked reception for the double appointment and I said to check call recording if there is one. I had to walk out, I didn't want to show her my weakness as I had no trust in her, I knew I was going to explode in any second. I stayed for a little longer and asked for MHCP back. The doctor has refused. I asked why she would give it to me first place if I had no rights to keep it. She was still refusing so I had to snatch it off her.

I came out, I desperately needed my partner, as soon as he rang me back I broke down. I felt very suicidal and my partner had a really hard time calming me down as I was yelling and swearing at him when he has done nothing wrong. I felt suicidal, I was just behind my car, I couldn't even stand up so I was sitting in the middle of the car park and just bursting in tears screaming for help. It was so traumatic. 

A week later I have written a complaint to the health commissioner and I have heard back yesterday, they said that this will get reported to the health regulatory body organization AHPRA. Also my psychologist was happy to go through MHCP with me and she has corrected records in her system (but if I ever went to a hospital they'll have the incorrect details as it links all the doctors and hospitals in my region). Does anyone know what can happen to that doctor? I think that doctor shouldn't be a doctor at all. A doctor who is dealing with a mentally ill patient should not make a patient feel suicidal. I think I was mistreated and it was unfair.

Thanks for reading this sorry for the long post. 