text: ‘New Trends in CRM’ Customer relationship management, or CRM, has become a misused term of art by those who focus too much on software tools and lose sigh...
  ...school, students might not yet have their textbook. During that first week, ask them a general question that they can answer without needing to reference the textbook, or ask them to...
  ...and some will become highly participative. Design for after the course, using tools like social bookmarks, so that artifacts can be used for reference or performance support. Crea...