text: The general 'Terms and Conditions' and the Additional Terms and Conditions are to be considered collectively, when reading the overarching terms of each roadside assistance subscription.
  The Standard Terms and Conditions as depicted in Standard Cover apply as a standard to All subscription products. Should other subscription products be purchased instead, then those subscription product terms are seen as 'additional to' the Standard Roadside Assistance Terms and Conditions.
  A. Subscription Validity
  Roadz & alliances provide Subscription assistance Kuwait-wide only covering most of Kuwait areas. Your subscription is valid for the vehicle which you have registered in the application only and paid for the service. Subscription applies to the vehicle being driven and not the person.
  Roadz requires all subscribers to be permanent residents of Kuwait, living in.
  Service and benefits become effective two working days (48 hours) after receipt of payment. See cooling off period below.
  Any support provided must not be pre-existing to the paid subscription period. If we/the attending contractor determines that the breakdown has occurred due to mechanical faults prior to the period of subscription, then Roadz can refuse to assist you're in the provision of services or you will be asked to pay for the assistance services. Cover as a result, may not be renewed for the following term at the sole discretion of Roadz.
  You must remain with your vehicle after requesting a service. If you are not in attendance with your vehicle at the time the service provider arrives, the service cannot be supplied. Further call-outs related to the same breakdown will be considered as a separate call-out and will be at the subscriber's expense. It is a condition that when the provider arrives to assist the subscriber, that the subscriber be present.
  Roadz reserves the right to withdraw or withhold services in the event a subscriber is violent, abusive, intentionally seeks to harm Roadz or any of it's service providers or attempting to receive service by deception.
  If you change your vehicle registration number, you must advise us within 5 days at support@Roadzco.com
  If you sell your vehicle you must provide us the new subscribers details via email within 5 days of the sale of the vehicle. Otherwise the subscription will automatically lapse. Please notify us at support@Roadzco.com
  You must be a private or commercial vehicle owner/driver only and not a Hire Car, Rental Car.
  Roadz Subscription covers your selected roadside assistance product for 12 months and the cover is for the car only that you declare to use when joining Roadz.
  The roadside assistance service will be provided to you only when your vehicle is disable due to mechanical, or electrical failure. This excluded fire, theft or attempted theft or vandalism.
  Roadz have 48 hours cooling off period. This means when you pay the subscription and on receipt of payment, our services becomes available for use 48 hours post purchase, noting that any mechanical issues that occurred prior to joining will not be covered by Roadz. Only breakdowns that occur during the subscription, post the 48 hour cooling off period are able to be supported by Roadz.
  This is a one-off cooling period for the initial set-up of subscription. On annual renewals and plan upgrades the subscriber will receive instant continuing coverage.
  Subscription fees are non-refundable. Once purchased you have 14 days money back guarantee, providing you do not use or call into the Roadz for any case or advice. Post this period you are deemed to have 12 months cover and fees are non-refundable.
  When requesting roadside assistance, you must have the same car information details that you have provided in Roadz application.
  If we are not able to confirm your subscription or locate your vehicle based on the information you provide to us, all services will be at your expense.
  Towing will be provided using the most appropriate equipment available (such as lift-tow or flat-top truck) as determined by Roadz & alliances.
  D. Coverage Service
  Roadside Assistance is not available for collecting, Towing salvage cars, un-roadworthy vehicles from your physical residence to a location as requested by you. Vehicles that have Roadz must be registered and roadworthy.
  Roadside assistance is only provided where the weight of the vehicle is less than 3.5 Tonnes GVM and the length of the vehicle is less than 5.5 meters.
  The maximum Roadz will cover for any events once in a day until the end of the subscribed date.
  Roadside assistance is provided in the event of an unexpected mechanical breakdown. It does not cover vehicle maintenance or permanent repairs. Temporary repairs may be made at the request of the subscriber to mobilize the vehicle (where able). However, regular maintenance or any mechanical repairs, major or otherwise, is the subscriber's responsibility and will be at the subscriber's expense.
  The provision of benefits and services under Roadz is subject to the following exclusions:
  Once the transfer of your vehicle to a mechanic the case is deemed to be completed. Should you OR the mechanical repairer determine the car needs to go to another location then any costs for transportation of the car is not part of the Roadz roadside assistance cover and will be at your own cost.
  If your vehicle is in an accident, this is not deemed as roadside assistance and will not be covered under this roadside subscription entitlement. We are able to assist you via our customer support team in facilitating immediate support – however all costs incurred will be at the subscribers expense.
  Any caravan or trailer and heavy vehicles/equipment are towed by your vehicle is not covered.
  Your vehicle operating as rental vehicle, limousine, or hire vehicle.
  Your vehicle being located in a place cannot be accessed and nonpublic road.
  Bogged vehicles. Except where access is available and is trafficable by a two-wheel drive recovery vehicle and no other specialist equipment is necessary. Should specialist equipment become necessary, additional costs are the driver's responsibility. Drivers will be advised of this condition prior to attendance by our Service Provider and service is at Roadz's discretion.
  Your vehicle being immobilized due to inappropriate maintenance, repair or use, caused intentionally or by negligence on the part of the owner, the driver or any other third party. This may also cover where Roadz advised the person to replace the battery and you fail to do so, resulting in repeated jump starts for the same vehicle.
  Key recovery limitations. In the event the subscriber insists the vehicle be broken into to recover keys locked inside the vehicle, no responsibility or liability is taken by Roadz or its service providers for any damage to your vehicle that may occur as a result.
  Towing limitations. If a subscriber has received and continues to request roadside assistance or towing for a vehicle repeatedly on an unjust and excessive number of instances, we may refuse to provide further Roadside Assistance or Towing and will then offer an alternative service at the subscriber's expense – payable upon request of service.
  Once a Tow has been provided for a Breakdown, you must pay for any subsequent tows for the same Breakdown at Commercial Rates at the time of service. This excludes towing for a vehicle that has been towed after hours to the subscriber's home, a holding yard, mechanics shop or other place of safety and then needs further towing for the same breakdown.
  Towing is limited for only one destination.
  F. STANDARD SUBSCRIPTION
  Replace the spare tire: when you have a flat tire and you have a spare tire, we will provide the service of tire replacement of your spare tire.
  Towing (within Kuwait territory): to move the subscribed vehicle to one distinction.
  Jump Start: recharging the subscribed vehicle battery's when dead battery occurs.
  Emergency Fuel (Fuel will be at customer expense): we will deliver fuel for the subscriber's and the cost of the fuel will be on the subscriber's expense.
  Open car's lock: this case when the subscriber's accidentally locked their car and left the car's key inside, then Roadz will provide the support to open the car after validating the personal and information.
  Your personal information is initially collected by Dealers and disclosed to Roadz to enable us to administer and provide you with roadside assistance, including arranging Services to be supplied to you by third parties where appropriate. Roadz may also collect personal information directly from you and exchange your personal information with service provider, our related bodies corporate, agents and contractors (such as call center and information technology providers) for these purposes and any other purpose you have consented to or as authorized by law. If you provide personal information about another person to us or our agents or contractors, you warrant that this information is provided with the consent of the individual concerned and that you have the authority to act on their behalf. We may also use your information for marketing purposes, associated program planning, product development and research purpose. If at any time you no longer wish to receive marketing material from us, please contact us on Support@roadzco.com.