text: After classroom discussion, accurately define the style extremes of passive and aggressive and name at least one situation in which each may be effective.
  As a group, prepare a role play to illustrate one of the work attitudes common to winning managers.
  Using methodologies discussed in class, list six common office conflicts, why they arise, how to avoid them and how to resolve the situation if it does arise.
  After participating in class, prepare an accurate evaluation of your current effectiveness as a manager and leader and prepare an action plan of at least five steps to implement the skills learned and get better results from your staff.
  This one day workshop will look at communicating and people skills each Manager needs to develop their leadership capabilities. This workshop has been developed with the new manager/supervisor in mind but will also provide a refresher for those who have been in management a number of years.
  • Results Oriented Leadership
  • Winning Management Styles
  • Common & Uncommon Attitudes
  • Expressing your opinions & objectives clearly
  • Assertive Communicating
  • Taking the Pain out of Performance Reviews
  • Constructive Feedback
  • Handling conflicts
  • Beliefs that Drive Your Reactions
  Leadership Skills for Managers & Supervisors
  Discover the style extremes of passive and aggressive and when each may be effective. Learn the skills that will gain the respect from co-workers and will enhance your role as manager and leader. Work with attitudes that are common to winning managers. Discover ways to “get results” from your staff. Communicate more clearly and effectively: get attention for your ideas and projects. Gain the leadership skills you need to guide your workgroup and get the quality you expect. Learn to handle conflict: how and why they arise, how to divert them, and how to resolve the situation. Teach employees respect for company policies and rules, and why they are in place.
  Class targeted to:
  All Managers and Supervisors
  Prerequisites:
  A willingness to change and affect the world around you.
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  Filed Under: Professional Development Skills
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  Course Outlines
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  Contact Us
  DCG Inc. • 1551 Bond Street, Suite 109 • Naperville, Illinois 60563 • T: 630.717.8400 • F: 630.717.8430