text: Leaders underwent training to equip themselves with skills to manage more effectively during adversity and uncertain times. We also provided training on how to give and receive feedback from employees and customers, to improve our ways of working together.
  Training was conducted to ensure that stringent safety and security standards are upheld in operations. Crisis management was a key scope in 2020 - to provide employees with a detailed understanding of how best to manage a crisis, with focus on preparation and response procedures.
  Operational Upskilling
  With the planned retrofitting of LPG propulsion technology onboard 15 vessels, training was necessary to ensure the appropriate transfer of technical skills, adaptation of operational procedures, and understanding of contractual matters.
  These sessions are a regular feature - Over lunch, representatives from departments speak about their responsibilities with the aim of sharing knowledge, growing a general awareness of how work across departments are inter-related, and explore opportunities for collaboration.
  Every employee has a personalised development plan and are offered tailored training opportunities which may include workshops, seminars or on-the-job shadowing. General training on matters such as effective customer service are also provided.