text: Job # 506117
  As the Integrated NOC/Service Desk Manager, you will be responsible for supporting global network and security solutions of large enterprise customers within the European Customer Solutions and Repair (ECSR) department. Team management, coaching, mentoring and development as well as adherence to policies, procedures, common practices and work instructions are key responsibilities to drive customer satisfaction through high-quality individual engineer and team performance.
  Maintain & Protect Quality of Service to Customers– Ensuring that top priority is always given to maintaining and protecting high quality operational service to customers.
  Technical Ability- Demonstrating a clear overview of Managed Services supported products and underlying technologies.
  Customer Focus- Demonstrating the ability to be customer focused and through high quality communication, exceeding customer's expectations.
  Productivity– Emphasizing and enforcing process, professionalism and quality throughout the staff, whilst increasing the department's productivity.
  Reporting– Implementing qualitative and quantitative KPI measures within the department and ensuring these are met or exceeded.
  Cross-departmental Teamwork– Encouraging inter-working with other departments.
  Personnel Management– Responsibility for a team of Repair engineers, including coaching, contributing to individual objectives and appraising team performance, regular 1-2-1's and ensuring adequate staff coverage.
  Training/Coaching– providing training, coaching, mentoring and develop the team to improve their personal and team performance.
  Flexibility– Recognizing and accepting that the introduction of new products, technologies, procedures and systems is necessary to the continued development of the company. A flexible attitude towards an evolving environment is essential.
  Customer Solution Awareness– Ensuring that all customer documentation is always up-to-date and adding value to day-to-day operations of the shift engineers. Being aware of the main solution aspects and processes for key customers.