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  A forward thinking, international law firm are seeking a Client Listening Manager to join their MBD team where they will be responsible for working internationally to increase the impact of the firms client listening activity.
  As the successful Manager you will be responsible for bringing a new and fresh approach to bring to the client journey as well as using this approach to drive the strategic change and engagement.
  Run virtual/in person training sessions on the best practice for client listening for fee earners and business services team
  
  As part of AMCHAM Myanmar's advocacy efforts, Myanmar Chapter Executive Director Judy Benn and AMCHAM Executive Committee members Eric Rose, HRMR, and Zaw Moe Khine , Pacific Alpine, met in Washington, D. C on June 25 with Myanmar Ambassador to the U.S. H.E. U Kyaw Myo Htut and Aye Sanda Lwin, Economic Attache, to discuss ways to increase U.S. investment in Myanmar. The meeting took place on the fringes of the annual advocacy doorknock in Washington, DC organized by the Asia Pacific Council of American Chambers (APCAC).
  
  Archaeologists found the graves of fifty people – adults and children – at the medieval pilgrimage site of St. Chad who was a popular saint in 7th century England.
  The Archaeology Warwickshire, an English excavation and archaeology firm, stated that the recently exhumed skeletal remain may give archaeologist some new clues about the lives of people in medieval times.
  Each skeleton shall be analysed by the archaeologists at the Archaeology Warwickshire, to determine its approximate age, its sex, and possibly the cause of death by looking at evidence of disease or injury in the bones.
  The fifty graves were discovered in August when the Archaeology Warwickshire investigated the land around an almshouse, which was situated just outside the gates of Lichfield (a medieval city) in West Midlands.
  During medieval times, Pilgrims used to go to the 12th century cathedral where St. Chad was buried. After 9 p.m. when the city of Lichfield closed its gates, the pilgrims who arrived later used to stay at the almshouse, known as the Hospital of St. John Baptist without the Barrs.
  Archaeologists at the Archaeology Warwickshire are not certain whether the fifty pilgrims that were recently found at the medieval pilgrimage site, ever made it into Lichfield. Often times they would die on the road because of exhaustion, lack of water or food, or perhaps because they suffered from a severe illness.
  “People came from miles to see them. [The relics had] some curative quality to them — maybe you’ll get to see some good in heaven or on the way to heaven,” Palmer stated.
  The graves that were found near Lichfield are quite shallow. Some of them are only 1.6 feet (0.5 metres) deep. The pilgrims were arranged in rows, laying on their back, and covered with soil. Many of the skeletons are in bad shape because the soil in those regions is acidic, the archaeologists said.
  Researchers will take DNA samples from the bones that are still in good condition. By analysing the isotopes and DNA, they will be able to tell where the pilgrims originally came from. According to Palmer, the teeth may also provide some information regarding the diets that these people had.
  
  Preference programs foster diversity of the supplier base, which is an important component of any agency’s overall procurement strategy. However, concerns remain over the cost and legality of these programs. If faced with a situation where preference programs do not apply, a procurement professional should rest assured that a myriad of strategies exists that can strengthen and support a diverse contracting community ready to compete for bids. Even if you end up with the chicken entree, at least there was stiff competition in making the menu.
  Step One: Gather Your Ingredients. Analyze your current situation and performance according to your definition of diversity. Most likely you will be called upon to justify your efforts to support diversity in a “lowest responsible bidder” climate, which is difficult without a baseline for measuring improvement. Pull this baseline information from your current vendor records, survey your contractors, or check with other local governmental agencies with established preference programs about the suppliers you may have in common. Once you have established your baseline, here are ideas for ways to support diversity without preference programs.
  Step Two: Mix in the Experts. Resources are available to provide input on how to support diversity at your agency in a low-bid environment. Contact or survey your local Chambers of Commerce, business groups and non-profit business assistance agencies to identify the perceived challenges and benefits of doing business with your agency. These groups can also suggest strategies to assist your agency in connecting with their members. Asking these experts for input will enable you to establish relationships with key gatekeepers in the business community with direct contact to a diverse supplier community.
  Where do I start?. Going after government business can be daunting for some businesses, especially smaller businesses that may not have in-house personnel dedicated to the bidding or proposal process. Establish a regularly scheduled training course on how to do business with your agency to help all vendors understand the rules and processes associated with contracting. Training will help bring in potential new respondents. Chambers of Commerce and local business groups can help get the word out.
  Raising the bar. In addition to general training on how to do business, targeted training – especially in the area of construction-related services – can help support smaller contractors in their efforts to stay afloat and competitive in today’s market. Local construction alliances and other governmental agencies may be willing to co-support this effort. Larger construction firms are good sources of free instructors. It is to their benefit to enhance the skills and abilities of businesses that could be their future subcontractors.
  Is anyone out there?. With the current state of the economy, we expect a deluge of bids. If it doesn’t happen, you should assess what you did to encourage competition. Did you lay the ground work to encourage firms to register as vendors so they could be automatically notified of bids? Can the experts you involved earlier help to get the word out? Could social media such as Twitter be useful? How easy is it to find procurement opportunities on your website? It is imperative to strategically publicize solicitations fairly yet widely enough to reach a diverse supplier base.
  Debrief bidders – winners and losers. Make no bones about it, debriefs are an excellent way to find out both the good and the bad about your processes. Approach debriefs not on the defensive, but as a way to share information openly about the solicitation process. You may find that there are barriers that could be removed to enhance competition. Bidders will gain knowledge of what makes a successful bid or proposal and how they can improve in the future.
  Measure. After you employ methods designed to support diversity, measure the change at pre-established intervals. Adjust your programs as needed to continue to make progress toward your diversity goals.
  Support of a “lowest responsive bidder” environment is not antithetical to support of diversity. There is nothing free about the methods suggested to help support diversity. Time is an increasingly valuable commodity due to its shrinking supply as workforces are downsized, yet having a diverse supplier base is not only a smart business practice, but a stimulant to the economy. Adding the above tactics to your procurement arsenal will not only help foster free and open competition, but will also support diversity regardless of whether your agency employs preferences for underrepresented or underutilized business segments.
  Melissa Hala’ufia, CPPB, is a commodity contracts officer in Pima County, Ariz. This article is based on the winning entry in the 2011 NIGP Diversity Essay Contest.
  
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