text: The Folder contacts list is empty when a user views the properties of a mail-enabled public folder in an Exchange Server 2010 environment oneMscomBlade,oneMsomNav,oneMscomFooter,
  The Folder contacts list is empty when a user views the properties of a mail-enabled public folder in an Exchange Server 2010 environment Print
  Article ID: 2571342 - View products that this article applies to.If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business site.Expand all | Collapse allSYMPTOMSConsider the following scenario: You have a mail-enabled public folder in a Microsoft Exchange Server 2010 environment. You add a user as FolderContact to the mail-enabled public folder. The user clicks Properties of the mail-enabled public folder from the global address list (GAL) by using Outlook.In this scenario, the Folder contacts list is empty.Back to the top | Give FeedbackCAUSEThis issue occurs because the Microsoft Exchange Address Book service (MSExchangeAB) does not use the pFContacts attribute to build internal dictionaries. The pFContacts attribute contains the contact information of the mail-enabled public folder.Back to the top | Give FeedbackRESOLUTIONTo resolve this issue, install the following update rollup: 2685289
  Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2 Back to the top | Give FeedbackSTATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.Back to the top | Give FeedbackMORE INFORMATIONFor more information about how to create a public folder, visit the following Microsoft website:General information about how to create a public folder
  (http://technet.microsoft.com/en-us/library/bb691104.aspx)
  For more information about how to mail-enable a public folder, visit the following Microsoft website:General information about how to mail-enable a public folder
  For more information about public folder permissions, visit the following Microsoft website:General information about public folder permissions
  (http://technet.microsoft.com/en-us/library/ee633461.aspx)
  For more information about the Microsoft Exchange Address Book service, visit the following Microsoft website:General information about the Microsoft Exchange Address Book service
  (http://technet.microsoft.com/en-us/library/ee332346.aspx)
  For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base: 812349
  (http://support.microsoft.com/kb/812349/
  OL: Folder Contacts List Contains No Entries When You View the Properties of a Mail-Enabled Public Folder Back to the top | Give FeedbackPropertiesArticle ID: 2571342 - Last Review: May 29, 2012 - Revision: 1.0APPLIES TOMicrosoft Exchange Server 2010 Service Pack 2, when used with:Microsoft Exchange Server 2010 EnterpriseMicrosoft Exchange Server 2010 StandardKeywords: kbqfe kbfix kbsurveynew kbexpertiseinter KB2571342Back to the top | Give FeedbackGive Feedback Was this information helpful?YesNoSomewhatHow much effort did you personally put forth to use this article?Very lowLowModerateHighVery highTell us what we can do to improve this articleThank you! Your feedback is used to help us improve our support content. For more assistance options, please visit the Help and Support Home Page.