text: 24/7 Chat Reference Help | Library | Humboldt State University
  24/7 Chat Reference Help
  Welcome to Live Online Reference Help
  Please enter the information requested on the right hand side of your browser window.
  The 'Email Address' field is a recommended field. At the conclusion of the session, a complete transcript, including all chat and links to Web sites visited will be emailed to you. If you do not have an email address, or do not wish to have a transcript sent to you, you may leave that field blank.
  If you are using Internet Explorer, or Netscape 4.79, 7.1 or 7.2, Mozilla or Firefox , and have "session cookies" enabled in your browser, the librarian should be able to take you to various Web sites to show you the answers. We will be able to "chat" with you in real time and send you Web pages via your browser during the session.
  If you have a software firewall enabled, such as Norton Internet Security, you may not be able to see chat from the librarian after you connect. If you experience such a problem, please exit the service, and, if you wish to reconnect, either disable the firewall before you return, or check these instructions on how to configure it to work with our service . Remember to re-enable the firewall after the session is over!
  If you do not want to disable the firewall, you may be unable to see the librarian's chat and vice versa, so, please try to be as thorough as possible when asking your question, and be sure to include your email address, because the librarian will not be able to chat with you. You will receive an email response within 10 minutes of termination of the session containing either the answer, or a request for more information in order to answer the question.
  Opera, AOL's browser, and WebTV are not supported.
  If you use Windows XP and have Service Pack 2 installed, you must configure it to work with our software in order to chat with the librarian. Please check these instructions.
  If you are a MAC user we will be able to send you web pages, but you will not be able to take us to other websites during the session.
  There are forward, back and refresh buttons within the software's shared webpage frame that you can use.
  If you must open a second browser for any reason while connected, please use the "start" menu or taskbar shortcut, not control "n" or File "new". If you do so, you will crash.