text: Later, after arriving home, Kelly received a phone call back from a cast member at the store. They had found Slinky! They told Kelly not to worry about the shipping for the toy and that it would arrive at their home in about 10 days.
  When Slinky arrived at the family's home, he wasn't alone. Along with the Slinky dog toy was also a Woody doll, a bucket of toy soldiers, a specially addressed letter and a ton of photos showing Wes the adventure Slinky had been on before coming home to him. The photos showed Slinky at Disney World playing video games, shopping for candy and a host of other things, as if the actual toys from Toy Story were on an adventure in the park.
  Do you think the Ramsaran family will be back at Disney World? Do you think they will spread the word about how the company went the second mile for them? Do you think they will continue to be raving fans? Of course, they will.
  In this case, the average organization would have placed Slinky in a "lost and found" and told the family they could come back and get him on their next visit. Or they might have offered to mail it...if the family was willing to pay the shipping. But Disney is not an "average" organization when it comes to guest services and maybe that's the reason they're the number one vacation destination in the world for families.