text: Once considered complex concepts best left to researchers in labs, now technologies like Artificial Intelligence, Deep Learning, and Neural Networks are regularly used for bold new business applications. There is no doubt that AI is here to stay and that AI applications will continue to disrupt every major industry. Financial institutions are building AI-backed chatbots that draw on years of data from customer site visits. In the same vein of “customer intent,” call center recordings are also being mined for answers to FAQs.