text: Article ID: 310064 - Last Review: May 7, 2007 - Revision: 6.2View products that this article applies to.This article was previously published under Q310064On This PageExpand all | Collapse allSUMMARYINTRODUCTIONUse the procedures that are described in this article to
  program.Back to the topGeneral troubleshooting If you have problems while you are running the Setup program,
  to view the article in the Microsoft Knowledge Base: 267288 (http://support.microsoft.com/kb/267288/
  in the Microsoft Knowledge Base: 192926 (http://support.microsoft.com/kb/192926/
  software that is compatible with Windows XP. Back to the topYou receive a file copy
  Setup program from your hard disk. Back to the topThe Windows XP Setup program stops responding
  Back to the topYour computer stops responding and a black screen appears during the upgrade When you try to upgrade to Windows XP, your computer may stop
  Back to the topYou receive an error
  corresponding Microsoft Knowledge Base article: 311562 (http://support.microsoft.com/kb/311562/
  products.Back to the topAPPLIES TOMicrosoft Windows XP Home EditionMicrosoft Windows XP ProfessionalBack to the topKeywords: kbhowtomaster kbenv kbtshoot kberrmsg kbsetup KB310064Back to the top