text: Our teams will first examine the products returned to verify if the product is in the condition to be exchanged or not. We will further issue a product exchange with an authorization number for any product that is returned in a saleable and undamaged condition, in the original packaging, within 7 calendar days of the delivery date.
  All returnable products must be attached with the original receipt, a return/exchange authorization number (received from the customer service). Courier costs are not refundable and need to be paid by the customer.
  Please note: We don’t offer an exchange or refund on any product purchased through a promotion, or a product that was opened and/or used. Matra Skincare Essentials Online is not responsible for damage after delivery.