text: PPT - COMMUNITY EMPOWERMENT Presents : PowerPoint Presentation, free download - ID:2599930
  COMMUNITY EMPOWERMENT Presents : PowerPoint Presentation
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  COMMUNITY EMPOWERMENT Presents :. Transfert d'Argent: Présentation des différentes formes de transfert disponibles pour les clients 4 octobre 2011, 15h00 – 16h00 heure de Paris (GMT +2 ).
  channel interface transfer type
  via client sms
  e tagpay
  tagattitude marketing director
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  COMMUNITY EMPOWERMENT Presents: Transfert d'Argent: Présentation des différentes formes de transfert disponibles pour les clients 4 octobre 2011, 15h00 – 16h00 heure de Paris (GMT +2) Presented by: Isabelle Berner (Tagattitude Marketing Director) & Charles Ozanne (Tagattitude Director of Projects)
  PARTNER WEBINAR OCT. 2011 Client Money Transfer: Managing the various channels and types of transfer available to Clients • Introduction • Account Types • Transfer Types • Transfer limits • Fees/Commissions management • Q&A and Wrap-up ? Submit questions or comments via private chat throughout the presentation and Tagattitude will address questions and comments submitted during the Q&A session at the end.
  Introduction • Types of Transfer • Transfer: Account-to-Account • Send Cash: Account-to-Cash / Cash-to-Cash • Gift: Account-to-Prepaid / Prepaid-to-Prepaid • Transfer channels: • Agent (POS or e-tagpay) • Client web interface • Client IVR • Client SMS • API
  Administrating Transfers The Admin is responsible for: • Client Class of Service (COS) • Types of transfer • Min/Max • Merchant COS • Prepaid account • Agent COS • Cash out from transfer • Server COS • Cash transfers • Configuring Fees/Commissions on Transfers
  PARTNER WEBINAR OCT. 2011 • Client Money Transfer: Managing the various channels and types of transfer available to Clients • Introduction • Client Account Types • Account-to-Account Transfers • Account-to-Cash Transfers • Cash-to-Cash Transfers • Gifts • Setting and managing transfer limits • Managing the Fees and Commissions for Transfers • Q&A and Wrap-up
  Client Account Types Pending Cash-out account e-Wallet account prepaid account 1 … prepaid account N…
  Merchant COS: Prepaid accounts parameter • In the Merchant COS the admin can define whether Clients can have prepaid accounts with Merchants belonging to this class of service. prepaid account 1 prepaid account
  Server COS: Account-to-Cash parameter Pending Cash-out account • In the Server COS the admin can define whether Cash transfers are offered on the platform.
  Account-to-Account Transfer Sender TagPay accounts Recipient TagPay accounts Account-to-Account Transfers e-Wallet account e-Wallet account prepaid account 1 prepaid account 1 prepaid account N prepaid account N
  Account to Account Transfer Channels • Via Client Web interface • Via Client SMS (coming soon) • Via Client IVR
  Demo: Account-to-Account Transfer via IVR
  Demo: Account-to-Account Transfer via IVR • Video recap: • Client Calls IVR • Presses 1 to transfer funds • Presses 1 to transfer to a new or existing account • Enters passcode • Enters the amount of the transfer • Enters the recipient phone number • Presses # to confirm the transfer • Presses 1 to receive a text message confirming the transfer (optional)
  Account-to-Cash Transfer Sender TagPay accounts Cash withdrawal account Account-to-Cash Transfers Pending Cash-out account e-Wallet account prepaid account 1 prepaid account N …
  Account-to-Cash transfers • Via Client web interface • Via Client IVR • Via Client SMS
  Demo: Account-to-Cash Transfer via SMS
  Demo: Account-to-Cash Transfer via SMS • Video recap: • Client sends SMS to TagPay with "sendcash recipient# amount" • TagPay calls Client and asks them to confirm the transfer by entering their passcode. • The transaction is confirmed and the withdrawal code is shared with the sender via the IVR. • The sender must note this withdrawal code and share it with the recipient.
  Recipient can withdraw the transfer from an Agent • The Agent must be authorized to cash out from transfer in their COS • Agent may use: • TagPay1600 • e.TagPay
  Demo: Cash withdrawal via Agent's e.TagPay terminal
  Demo: Cash withdrawal via Agent's e.TagPay terminal • Video Recap: • Agent first logs in to their e.TagPay terminal web interface (login protected by NSDT) • Agent clicks on "Cashout Transfer" icon • Agent enters the amount of the cash withdrawal and the transfer recipient's phone number • TagPay calls the transfer recipient and asks them to provide the 5 digit withdrawal code via DTMF • The IVR then asks the recipient to bring their phone towards the Agent's computer where it "hears" the NSDT signal signing the withdrawal transaction • Confirmation appears on the Agent's interface and is sent to the Client via SMS
  Cash Transfer Agent TagPay accounts Cash withdrawal account Cash-to-Cash Transfers Pending Cash-out account Deposit account Commissions account … Sender Gives Agent Cash Recipient #
  Cash-to-Cash transfers • Via Agent's E.TagPay terminal (coming soon…) • Via Agent's TagPay1600 terminal
  Demo: Cash-to-Cash Transfer via Agent's TagPay1600 terminal
  Demo: Cash-to-Cash Transfer via Agent's TagPay1600 terminal • Video Recap: • In the Agent's TagPay application on their 1600 terminal they select "cash-in" from the main menu • Selects "to transfer" • Agent enters their PIN code • Agent enters the transfer amount • Sending Client enters their own phone number • Transfer amount and fees are displayed and the sender enters the recipient's # • After confirming the details entered, the sending client is called by the platform and signs the cash transfer by placing their phone in the Agent's terminal • The withdrawal code is displayed on the Agent's terminal and must be noted by the sender who will then share it with the recipient.
  Gift Sender TagPay accounts Recipient TagPay accounts Gifts e-Wallet account e-Wallet account prepaid account 1 prepaid account 1 or prepaid account N prepaid account N
  Gifts • Via Client web interface
  Demo: Sending a gift via the Client's web interface
  Demo: Sending a gift via the Client's web interface • Video Recap: • Client logs in to their web interface • Clicks "Send Gift" icon • Clicks "see more" to view the complete list of merchants • Clicks the gift icon in the row of the merchant they wish to send a gift for • Enters the amount of the gift and the recipient's phone number • (optionally) enters a text message for the recipient and a memo for their records • Confirms gift: Recipient is notified by SMS
  Transfer types and Channels Recap Channel/Interface Transfer Type
  Setting transfer limits • Two sets of min/max values in the Client COS • Limited = initiated or pending accounts • Standard = open accounts
  Defining transfer limits in the Client COS
  Client Account state: limited or standard min/max are applied accordingly
  Transfer Fees & Commissions • Fees and commissions are labled according to: user_channel_transaction. When a second party is implicated this is indicated with a ":" followed by the party type (e.g. :agent) • In the case of transfers: • user = Client • Channel = ivr, SMS, POS(includes e-tagpay), web, API • Transaction = gift, transfer, transfertocash, cashtotransfer, cashfromtransfer • 2nd party = merchant, agent
  Transfer Fees & Commissions (list not complete)
  Wrap up • Three types of accounts that clients can have: e-wallet, prepaid, cash • How to use the merchant COS in the admin interface to control whether prepaid accounts are available to clients • How to use the server COS in the admin interface to control whether cash transfers are available to clients • Demo: Account-to-account transfer made by a Client using the IVR • Demo: Client initiating an account-to-cash transfer via SMS and completing it via IVR • Demo: Recipient of a cash transfer withdrawing funds from an Agent using their e.TagPay terminal • Demo: Cash-to-cash transfer being made by an Agent using their TagPay1600 terminal • Demo: Client sending a gift (prepaid account transfer)using the Client web interface • How an administrator can define transfer limits for a Client COS that vary based on the Client's account status (initiated, pending, open) • How the fees and commissions interface for the Administrator functions • Fees and commissions pertaining to the various types and channels of transfer
  Upcoming Webinar… Thank you for your participation. • Next month's webinar: • Version 3.3 release: New features, functionalities, and improvements • French Webinar: Tues Nov 1, 3pm Paris time (GMT +2) • English Webinar: Weds Nov 2, 3pm Paris time (GMT +2)