text: New claims system for Zurich – Capgemini UK
  London, Paris, and Foster City, Calif., U.S.A – Capgemini and Guidewire Software (NYSE: GWRE) announce the successful deployment of a new claims handling platform for Zurich's UK General Insurance business. The implementation is the first phase of a multi year project, aimed at transforming claims processing within the business, reducing costs, and improving Zurich's customer experience across the UK. Zurich has also launched Phase II of the programme to roll Guidewire ClaimCentre® out to their Commercial Lines customers.
  The company deployed Guidewire ClaimCentre®, Thunderhead.com, and other complementary applications in an end to end, claims management transformation programme. The integrated systems reduce manual processing, improve data management, and minimise losses associated with fraud and claims leakage. ClaimCentre has replaced 12 legacy systems and a multitude of claims processes for different lines of business, with a single web based system that provides a consistent service across the company and supports Zurich's focus on delivering an even more efficient claims handling experience. Initially the system is being used to process claims for Zurich's UK personal lines customers, and it is subsequently being rolled out to Commercial Broker and Zurich Municipal customers.
  Capgemini is the primary systems integrator, responsible for the end to end solution including implementation of Guidewire ClaimCentre. Capgemini is also supporting technology and streams including output management, legacy data migration, and management information. Capgemini was an early Guidewire PartnerConnect™ member and currently has more than 750 Guidewire practitioners on staff worldwide.