text: External clients - Spiceworks General Support - Spiceworks
  by Ian663011
  on Nov 1, 2011 at 04:28 UTC 1st Post
  Next: Swag store down?
  Hello. Is it possible to allow external clients access to the help desk?
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  RajeshBabu Nov 1, 2011 at 04:40 UTC
  It is possible by providing a public IP to your server. U have NAT the IP in ur firewall before providing a public IP.
  check out our Helpdesk
  http://itsupport.everonnischool.com
  Muhammad Bilal Nov 1, 2011 at 04:46 UTC
  what do you mean by external client? are they on different network? and you are trying to give them access on your portal? also you have AD installed? and synced with spiceworks, and your users are logging in to portal with AD credentials? please clarify us.
  Nov 1, 2011 at 04:53 UTC
  Ian663011 wrote:
  Depends on what you mean by clients. SW can authenticate via Active Directory or ... well, by no security at all. So you really don't want to do it unless your "clients" are available to be authenticated via AD.
  http://community.spiceworks.com/topic/152553-using-user-portal-as-external-client-helpdesk
  and if you want to look at a "feature request" solution:
  http://community.spiceworks.com/feature_request/show/User%20Portal/723
  Ian663011 Nov 1, 2011 at 06:22 UTC
  I offer CAD support and was looking for a tool that I can give access to for my various clients, so thet they can log in and register and then create a help desk tickets etc. These are from numberous companies, so security is an issue.
  Scott Alan Miller Nov 1, 2011 at 10:06 UTC
  It's just a web page, external clients accessing it is as natural as... well it's just natural. Just give them accounts and expose like any web service.
  Ian663011 Nov 1, 2011 at 10:11 UTC
  Am I right in saying to grant access, each person will need an ID and PW linked to my account. This is the only security that exists.