text: Calgary, AB, CA SK, CA Montreal, Quebec, CA Richmond Hill, ON, CA Winnipeg, MB, CA New Brunswick, CA Quebec, CA Winnipeg, MB, CA Mississauga, ON, CA Calgary, AB, CA Montreal, Quebec, CA Edmonton, AB, CA MB, CA Northwest Territories, CA Calgary, AB, CA
  Requisition Number: 82829
  The Service Desk Representative is responsible for support of all end user support including desktop hardware, software and telecommunications equipment. As a Service Desk Representative, you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in via phone, email, and chat. Our Service Desk offers our clients Bilingual (French and English) 24/7 365-day service, some shift work will be required. The candidate must possess strong verbal and written communication skills in both French and English.
  • Troubleshoot and resolve issues in customer environments.
  • Communicate with customers, teammates, and management.
  • Provide thorough ticket updates.
  • Coordinate with vendors to repair or replace hardware.
  • Monitor customer environments and infrastructure.
  • Respond to alerts and action or escalate as required.
  Bilingual French and English, verbal and written, is required.
  Must have a minimum of one year helpdesk experience in a corporate environment.
  Microsoft Certified Systems Engineer (MCSE) or similar certifications preferred, but not required.
  ITIL v3 or v4 preferred.
  Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || None || None || CA - Calgary, AB; CA - Edmonton, AB; CA - Mississauga, ON; CA - Montreal, QC; CA - Ottawa, ON; CA - Quebec City, QC; CA - Richmond Hill, ON; CA - Toronto, ON; CA - Vancouver, BC; CA - Waterloo,ON; CA - Winnipeg, MB ||