text: Expired: Customer Experience Specialist Job at Delta Air Lines in Cincinnati, USA | Aviation Jobsearch US - 9496832
  Customer Experience Specialist positions are a great way to join the customer service and sales focused teams at Delta Air Lines. Customer Experience Specialists "Listen, Care and Connect" with customers by answering calls in an efficient, courteous, and accurate manner while valuing the customer's time and needs. Our mission at Delta is to build an airline operated by people whose commitment to a superior customer experience ensures Delta is the world's most trusted airline in the eyes of our customers. We are seeking skilled customer-service professionals who are passionate about our customers and their travel needs. Ideal candidates demonstrate the desire to make our customer's travel not only superior but memorable. This position is full-time with comprehensive health and wellness benefits and Delta's industry leading travel privileges. Successful candidates will begin employment as a Customer Experience Specialist in Summer 2017.
  The starting pay for this position is $13.63 per hour; with salary increases at 6 month intervals for the first year and a half. Salary increases will occur annually up to 10 and half years of service. When operational needs dictate, an additional $0.89 per hour may be paid to employees when taking multi-lingual calls. Successful candidates will be required to successfully complete classroom and on the job training for a total of 16 weeks of new hire training. Classroom training includes instruction, observation, exams and performance measures which require successful completion in order to continue employment. Work schedules and days off during training and the first 6 months on the job are not flexible, as employees will be assigned a shift and days off based on operational and training needs. Shifts may be assigned as day, evening, or night shifts for any 5 consecutive days from Monday through Sunday. The Engagement Center is open 365 days a year, including holidays.
  New hires will be assigned a shift and days off by the company; the employee will be eligible to select a shift after 4-6 months of employment. The employee's first schedule will be a day or evening shift, Monday through Friday with weekends off during the 16 weeks of new hire training. After training, new employees will be assigned to a main shift that may be significantly different than your training shift and will include two consecutive days off likely midweek. The main shift hours may be modified with less than 24hrs notice based on operational need. New employees will remain on their main shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Employees shift bid on preferred shifts every 3-4 months. New hires are often awarded PM shifts with midweek days off until they are able to hold different shifts based on seniority.