text: Software QA Analyst Resume San Jose, CA - Hire IT People - We get IT done
  Over 8 years of experience in Software services industry. Exposure to multiple roles including Software Testing, Business Analysis and support
  Two years of hands - on experience in manual and automated black box testing with primary focus on Quality assurance with proven track record of achieving best results in fast changing work environment.
  Strong background in Business Analysis including gathering and documenting Business Requirements / Use cases, writing User stories, etc.
  Extensive Knowledge of Quality Assurance standards, methodologies and strategies with better understanding of Software Development Life Cycle (SDLC)
  Experience in working with open source tools Selenium (Selenium IDE, Selenium RC/WebDriver, and Selenium GRID), TestNG, Ant, Maven, Jenkins, Cucumber, Eclipse, IntelliJ IDEA and preparation of automation test framework
  Experience in creating automation frameworks using Selenium WebDriver with Java for different web based application
  Experienced in Selenium Data-Driven Framework with core Java programming and Junit/TestNG annotations
  Experienced in using Ant/Maven build tools to manage framework dependency jar files.
  Work experience in integrating Automation scripts (Selenium WebDriver API) on Continuous Integration tools Jenkins for nightly batch run of the Script.
  Ability to interface between technology teams, support teams, and business unit
  Highly analytical in developing the methods and measures to meet requirements and solve any issues that arise during the project
  Conducted functionality, regression and facilitated user testing
  Well versed in SCRUM/Agile methodology. Participated in daily Scrum meetings.
  US Employment Authorized
  Automation Tools: Selenium IDE/RC/WebDriver/Grid,TestNG,SoapUI, Cucumber
  IDE: Eclipse 4.9, IntelliJ IDEA CE
  Scripting Languages: HTML, JavaScript, CSS, Python
  Version Control Tools: GITHUB
  Web Debugging Tools: Firebug, Chrome debug console
  Others: JIRA, Rally, Splunk, ADAPT, BCP, Service OnDemand
  Enterprise Applications: SAP SuccessFactors Bizx suite, SAP BYD, SAP JAM, SAP BIOD, SAP CRM
  Testing web enabled Python application development for Cisco Customer & Partner Services for processing sales contracts.
  Developing comprehensive End-to-end test cases at the application and multi-application levels
  Created test cases in Cucumber to be automated later. Worked a lot with XPATH and CSS locators
  Automating regression testing with Selenium Webdriver, Python, TestNG
  Conducted Scrum Daily standup, Sprint Planning, Sprint Review & Sprint Retrospective meetings
  Implementing a comprehensive management plan for the project and hold regular stakeholder meetings to keep all interested parties updated in project progress
  Analyzing Business Requirements Document (BRD) for SDLC implementations
  Translate the functional requirement into technical test procedures
  Ensure proper mapping of functional requirements to solution capabilities being developed and capture the same as user stories in Rally tool
  Take part in end-user testing of the application to provide the experience of live application capability and functionality
  Help in application deployment and hosting and provide necessary user- of the application to the application end-users
  Responsible for providing test cases and executing them within an AGILE software development SCRUM environment
  Developed automated scripts for performing Regression Testing through Selenium WebDriver
  Implemented Page Object Model Automation framework with Java
  Extensively used Selenium (data-driven, XPath and CSS locator) and WebDriver to test the web application
  Responsible for implementation of Hybrid Test Automation Framework build using Selenium, TestNG and Maven technologies under Java platform utilizing industry leading harness design patterns and approaches
  Used Maven for building the WebDriver project. Integrated with Continuous Integration tools Jenkins for running test on nightly basis automatically
  Worked on proof of concept to Automate Functional and Regression Testing using Selenium tool
  Performed functional testing to identify various critical points in the application and automated it by using Selenium WebDriver with TestNG
  Performed cross browser functional testing using Selenium WebDriver
  Implemented Regression and Smoke tests execution as separate step of deployment process
  Actively involved with scrum and sprint meetings, managing product backlog, removing obstacles to progress, re-allocating resources where necessary, prioritizing and review milestones and s
  Business Requirement Analysis and gathering the requirements from the business stakeholders
  Analyze, understand and determine the route cause for the incidents, and leverage both functional and technical expertise to resolve the issues
  Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
  Maintain subject matter expertise within the team
  Maintaining ownership on customer reported incidents by driving all issues to successful resolution & work with customers to resolve complex technical issues escalated from frontline support
  Successful in multitasking, managing simultaneous customer cases while accurately and completely documenting problems and solutions
  Collaborating closely with Operations, QA and Engineering team to diagnose and document new Issues
  Create knowledge base articles / FAQs for the reported issues to help customer to self-serve
  Developing and global team on new troubleshooting processes and tools
  Act as an advocate for customers by effectively working with Development team for product improvement
  Responsible for delivering Expert Level Technical support (L3) for SAP's cloud based products, such as BYD, SAP SuccessFactors Bizx Suite, Single Sign On (SSO) implementation and SAPJam
  Responsible for managing and resolving complex issues for SAP partners and customers from various regions, including APAC, EMEA and US
  Monitored and tracked cash transactions, fund transfers, margin accounts and option trading
  Track, update and manage customer data on the CRM system
  Researched banking guidelines and statutory requirements to stay updated on new laws and applications
  Educated customers on Banking products and service offerings Offered exceptional customer service to differentiate and promote the company brand