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  Theresa is the Front Office Manager of Idaho Urologic Institute. Theresa has been working in a healthcare environment for over 9 years. One of Theresa's strengths is 35 years of customer service. Her philosophy is to have teams who are consistently delivering high quality customer service to patients, colleagues and providers. Theresa's focus is to continue to evaluate the patient experience to look for ways of improvement. Our patients are always in the forefront when developing, improving and creating efficiencies in order to help provide our patients with the best care in the Treasure Valley.