text: Re: Internet Dropping Alot - Xfinity Help and Support Forums - 3252340
  Re: Internet Dropping Alot
  Internet Dropping Alot
  Cindyhervie
  ‎08-15-2019 12:09 PM
  I connect via ethernet and the only other device on the network is a roku and speed test are around 9ms 180 down and 16up and my internet drops out every hour almost at time normaly only happening around mid day ive tried talking to support the most i get is restart it and then they say they cant help so any adivce would be really helpful!
  Does the ethernet connected device drop out too ?
  Yes sorry i said wifi i meant the whole network
  Try getting them here http://192.168.100.1 or here http://10.0.0.1
  its a netgear cm700 i dont know exactly how to give you the numbers but for downstream bonded channels it says channels 1 - 32 and power goes from 2 - 7.5 dBmV and on upstream its channels 1-8 and is half 0 and half 46 dBmV and snr is from 37 to 39 dB
  ‎08-15-2019 02:00 PM
  Is that (minus) -7.5 dB ? You can try a copy and paste or take a screenshot(s) and try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here. Do so for the RF error / event log entries as well please.
  https://imgur.com/a/7GQor90
  The downstream figures are fine but you seem to only be locking on to 1 upstream channel even though there are power level readings for 3 others. But they are in spec too. It may just be a glitch. Please power cycle the modem once again to see if that upstream channel issue clears up.
  https://imgur.com/a/BvmmkdA these are the new results also the model is netgear cm700
  ‎08-15-2019 02:56 PM
  Hmmm.... As stated, it may just be a glitch or it may be an upstream impairment of some sort. Please post the error log entries as was requested.
  https://imgur.com/a/qAT3BiI sorry last time i tried to open it it wouldnt load it did now though
  ‎08-15-2019 03:58 PM
  Hello @Cindyhervie, thanks for reaching out to our Forums! I know how important it is to receive a steady internet connection and I apologize that you have been experiencing these constant connection drops. I definitely understand how inconvenient and frustrating that could be as well and I would love to assist you. Can you please send me a private message including the full name as it appears on the account and your full name if different?
  ‎08-17-2019 03:34 PM
  @Cindyhervie, please be sure to send me another private message if you would like to move forward with scheduling a tech out. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast.