text: Improvements had been made in the assessment and monitoring of risks to people. There was clear guidance for staff to follow to reduce the risk. Accidents and incidents were recorded and action was taken to reduce the risk of a reoccurrence.
  Medicines were managed safely and people received these as the prescriber intended.
  People were supported to access healthcare support. People's individual needs were met by the adaptations made at the home.
  Staff had the relevant skills and knowledge to deliver care and support to people they supported. Training was provided regularly.
  Staff provided the support people wanted, by respecting their choices and enabling people to make decisions about their care. Staff were kind and caring to people.
  People's dignity was protected and staff offered assistance discretely when it was needed. Staff supported people in a way that promoted their independence.
  People received personalised care and were included in decisions about their care and support. Care plans detailed the information that staff needed to support people and identified their preferences.
  People enjoyed a wide range of activities which included members of the local community.
  A complaints policy and procedure was in place and available to people. Feedback from people was sought and their views were listened to and acted upon.
  The registered manager had implemented widespread improvements which had driven up the quality of the provision of care. People living at the home and staff working there had found there to be significant improvements.
  There was an open and transparent culture. The registered manager was well regarded by people, relatives and staff.