text: Jewelry & Polishing Manager - Richemont job with Richemont | 149240
  Jewelry & Polishing Manager - Richemont
  26368-en_US
  Manage and apply the Brand Policies, Repair leadtime and RCS operating procedures
  Manage the technical resources (Jewelers and Polishers) i n the daily operations providing support to the team members as well as being an active Jeweler.
  Ensure all means to support the jewellery operations in our internal and external network .
  Define and implement proximity services in order to deliver fast an outstanding Customer experience.
  Ensure the performance of the Jewelry and Polishing workshop (quality, productivity and respect of date commitment)
  Coaches' technicians and knowledge shares with colleagues and network technicians to advance the teams abilities to increase productivity and efficiency - best working practice-EHS-technical variations-product knowledge-technical updates and improvements made by manufacturers.
  Demonstrates effective leadership skills Handles roles and responsibilities - Manages team and individual performance management process - Encourages and supports the individual development of team members.
  Assign repairs to Jewelers and Polishers considering technical ability of the team members
  Handle questions/problems within or related to the team (multiple warranty repairs...)
  Key contact for the Administration team (all questions on repairs and delivery dates)
  Monitor spare parts consumption
  Follow the repair WIP (anomaly list). Monitor capacity vs. workload. Participate to morning Meetings.
  Ensure and monitor quality.
  Enforce quality feedback to Brands.
  Ensure that tools are available and equipment are up-and-running
  Key responsibility 2
  Team development: Act as a technical trainer/coach for the team and individuals
  Develop & manage the jewellers and polishers' careers. Identify and develop talents
  Participate to recruitment process
  Key responsibility 3
  Train and support the external partners with the application of Brand policies
  Ensure right application of Brand policies and jewellery procedures
  Contribute to enhancement of procedures related to repair process
  Monthly follow up of overall performance
  Support the network infrastructure with layout, process and equipment
  Visit the network on regular basis: Assessment, Audit, Development plan
  Key responsibility 5
  Creates and proposes to the RCS Technical manager actions, improvements and modifications in the general areas of:
  Structural aspects, including the organization of the servicing network, in its infrastructure: the creation of new facilities in the zone, the modification of existing ones
  human resources: evaluation, hiring, training, career orientation
  Technical aspects, including workshop environment + layout, furniture, equipment and tools management, quality feedback, technical document distribution + training, local techn. support for special interventions (soldering, rhodium plating, engraving, stone setting, etc.)
  Logistical aspects, including the workshops precious material + spare parts management (replenishment, classification and inventory)
  Information treatment aspects
  Financial aspects, such as costs and inventories mastering
  Entrepreneurial Spirit: action & results oriented; ability to act decisively
  Learning Culture: learning and improving personally on a continuous basis
  Team Spirit: ability to cooperate with RCS team members.
  Engagement / Self-Management
  Communication: Capacity to interact and communicate with others (team, peers, superiors,
  Respecting others: willingness to deal successfully with difficult situations and conflicts - Acts and is perceived as a respected reference - Is able to discuss and influence others in a professional and respectful manner
  TECHNICAL AND MANAGEMENT SKILLS
  Managing & Developing Teams able to lead and effectively manage the performance of subordinates and encourage others in learning opportunities.
  Professional qualification in the jewelry technical field (incl. setting)
  Basic knowledge in polishing technics and equipment
  Strong analytical and synthesis capabilities
  Ability to take decisions and work independently
  Minimum 10 years experience in Jewelry Repair and familiar with 18 Kt. Gold in different color and Platinum
  Familiar in the handling of different sensitive materials: Gemstones, Semi-Precious Stones, Wood, Pearls, Ceramic, Resin, Coral, etc. Familiar with Fire-Soldering and Laser Welding
  Skills in polishing of Jewelry
  Able to determine uncommon inquiries and able to provide a problem solving solution
  Experience in Stone-Setting, as well plating skills (Rhodium) would be a plus Familiar with Computer Skills (MS Office, Internet, E-Mail)
  Good communication skills (English verbal + written PLUS)
  Willing to work in big structure with different policies and cross culture awareness
  Has a good understanding of his equipment and tools
  Maintains all equipment and tool in optimum working condition, which includes washing, sterilizing and cleaning