text: Property Vista Software Inc. | Competitive Intelligence and Insights | Crayon
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  Making the Move: Your Smart Guide to Seamless Student Move-Outs
  The advent of spring may bring thoughts of warmer weather and ditching the heavy coats. But for many property managers, it means just one thing: Student move-out season is nearly upon us. Whether they're graduating or simply feeling the need for a change of address, students across the country tend to wrap up their leases […]
  The post Making the Move: Your Smart Guide to Seamless Student Move-Outs...
  When you read articles about delivering outstanding customer service, it often relates to the B2C retailers, hotels or other typical service industry companies. This is all fine and well, and there is a lot that can be learned, but property owners and managers have an unique challenge: Their customers live on the premises. And, this […]
  The post Dealing With Difficult Residents appeared first on .
  Today's renters aren't so different from those of yesteryear. Sure, they practically live online and expect near-instant response times. But what they ultimately want is a safe, comfortable place to call home—one that comes highly recommended by friends, family and user reviews. If you're having trouble getting a handle on what the magic recipe is […]
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  Building Trust in the Era of Distrust
  Imagine you're walking down a street, and a man approaches you and opens his jacket to reveal an assortment of gold jewellery and expensive watches. "Psst," he mutters. "Want a deal on a Rolex?" There's not a chance you're going to buy from this fine gentleman. Why? You don't trust him with a 10-foot pole. […]
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  Legalized Marijuana & Landlords: A Hazy Issue
  With the federal government's intent to legalize recreational marijuana around the corner, a whole new set of concerns has been unleashed for multi-family building owners and managers. If legalized, it's likely to be up to the provinces and municipalities to determine their approach, and landlords could find themselves in a bit of a legal haze. […]
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  Tenant Surveys: The Why, How, Where and When
  If property management firms want to be competitive, they have to understand where they excel and where they need to improve. They should be able to accurately evaluate their performance and determine what residents think about life on their property. That means one thing: Property management firms must actively welcome complaints. At first […]
  The post Tenant Surveys: The Why, How, Where and ...
  Maintenance: The Make or Break of Your Business
  Maintenance issues are among the top reasons renters choose not to renew their leases. Tenants get frustrated when property managers take a long time to respond to their maintenance requests – or worse, fail to respond at all. There can be many reasons for unsatisfactory responses to maintenance requests. Plumbing repairs may have been checked […]
  The post Maintenance: The Make or Break of Your Bu...
  Adulting and the Impact on Rental Leasing
  Millennials (born in the early 1980s to mid 90s) and Generation Z (born from the mid-1990s to early 2000s) are having trouble "adulting." That is, doing things that previous generations might have accepted as a fact of life. Paying their own rent, buying health insurance, planning for retirement – to previous generations, this was all […]
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  Mortgage Regulations and the Rental Market
  Recent changes to mortgage regulations in Canada as well as the United States may have an impact on the rental market. Let's take a look… POTUS & the Property Rental Market Last Friday, when Donald Trump took office in the United States, one of his first acts as president was to repeal the 0.25 percentage […]
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  Today's online, mobile world offers a wide variety of ways to connect with potential residents. Facebook is one of the most popular online social media channels. As of a few months ago, Facebook had 1.79 billion monthly active users. If you think you don't have time to keep your property profile active and engaging, it's time to […]
  The post 4 Facebook Tools You NEED to be Using Right Now appeared...
  On the Move: The Case for Mobile Property Management
  Mobile seems to be everywhere these days. From phones to tablets to laptops, people around the world are embracing the mobile movement for its convenience, accessibility and flexibility. But there is one place that hasn't kept pace with the mobile revolution. Ironically, it's an environment in which people stand to benefit the most from mobility: […]
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  The Rise of Smart & Connected Buildings
  Goodbye standalone technology. Hello, The Internet of Things (IoT) where everything is connected. The rise of this new connectivity of is rapidly revolutionizing the way people and objects operate. Gartner has forecast that 20.8 billion connected things will be in use worldwide by 2020. Last year, an estimated 5.5 million new things were connected every day. And […]
  The post The Rise of Smart & Co...
  7 Property Manager New Year's Resolutions for 2017
  With calendars about to flip to January in property management offices across the country, now is the time to reflect on the past year: What worked, what didn't and how you can do even better in 2017. Here are seven property management resolutions that will help you boost efficiency, cut costs and increase customer satisfaction, […]
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  The Year in Preview: A Look Ahead to the 2017 Rental Market
  Every year around this time, pundits, professionals and other interested parties take a collective look back at the developments of the last few years, trying to pinpoint trends that will have the most impact on the property management industry. Here, we dig in to take a look at what we, and industry analysts, foresee for […]
  The post The Year in Preview: A Look Ahead to the 2017 Rental Market app...
  2017: Property Marketing Predictions
  What does 2017 hold for property management marketers? Our team here has been studying the latest marketing trends and talking to industry experts. Together we've gathered a few predictions to help guide your 2017 strategy. Video Victorious A picture tells a thousand words. And, well, moving pictures are even better. Video will be on […]
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  It's the phrase you see ranked on every CEO and CMO's agenda for 2017: the customer experience. It's no secret that companies that create exceptional customer experiences (CX) can set themselves apart from their competitors. And, better experiences can impact the bottom line. McKinsey reports that their research " indicates that for every 10-percentage-point uptick in […]
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  New Year's Resolution 2017: Revving Up Your Online Reviews
  When it comes to choosing a place to rent, potential residents are increasingly relying on online reviews. According to Kingsley Associates' first-ever multifamily study on the power of online ratings and reviews, almost 70% of prospects researched community ratings and reviews before choosing their current rental home. Even more remarkable, the nearly 30,000 apartment seekers […]
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  How to Sharpen Your Competitive Edge – Today, Tomorrow and Beyond
  Today's rental market is in flux. With the rising cost of home ownership and a growing number of people – from millennials to recent immigrants – looking to rent, many property owners are now happily faced with bidding wars over their apartments. For the time being, the market is smiling on owners. But this new […]
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  It might be tempting to rest easy once new tenants sign on the dotted line. After all, your unit is rented for at least another year – you're pretty much in the clear, right? Think again. Marketing your property doesn't end when residents move in. Remember, the goal is to attract AND retain top tenants. […]
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  Twitter, "the SMS of the internet" is 10 years old, and still going strong as one of the most popular social media marketing tools. Last year alone, Twitter announced there were 255 million monthly active users. And, for Canadian property management companies, Twitter represents an opportunity to connect with potential renters. Canadians spend more time […]
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  5 Questions Every Property Management Marketer Needs to Ask
  The Power Demographic: What Millennials Want at Work and What that Means for Property Management
  Feeling the Pressure: Rent Renewals in a Tough Market
  Top 5 Property Management Digital Tools
  Maintaining Strong Resident Relations: How to Improve Maintenance Response for Better Customer Service