text: If you have any questions about our products, please send an email. If you prefer to speak to us or to order by phone, call us at 800-345-1638 (outside U.S. call 215-997-0233). Or email us at [email protected]. For technical difficulties, please scroll down to our help section.
  We accept Visa and MasterCard, and also payments through Paypal. We also accept checks and money orders. There is $20 returned check fee.
  We are an online store only; we have no retail locations.
  To ensure delivery in time for Christmas, choose the following shipping for all in-stock items: until 12/18: Ground, until 2pm 12/20: 2nd Day Air, until 2pm Friday, Express (to most areas).
  Except as noted for individual items, The Nature Store ships products within the U.S. via US Priority Mail or UPS. Ground shipping times are not guaranteed to residential addresses. Products are normally shipped within 2 business days after we receive your order. If shipping will be delayed, we will contact you by email or phone if you do not provide an email address.
  Shipping times cannot include Saturday or Sunday, so keep this in mind in the shipping delivery calculation. For example, items ordered Friday with Next Day Air will not ship until Monday and will not arrive until Tuesday.
  Items involving live butterflies or insects CANNOT be shipped outside the continental U.S. These restrictions are imposed by law.
  Products are shipped from Southeastern Pennsylvania. For shipping to destinations outside the U.S. and Canada, you will be shown an estimate of the actual shipping charges. We will contact you if actual shipping charges exceed the estimate.
  HOLIDAY EXTENDED RETURN POLICY
  We realize that it's most convenient to shop early for the holiday season. In an effort to make your life less stressful, we have extended our return policy for the holidays. All orders placed between Nov. 1 - Dec. 24 can be returned until Jan. 31, 2008 for a full refund, subject to our other returns restrictions listed below.
  Your satisfaction with our products is guaranteed. If you are not satisfied, simply return it to us for credit, a full refund, or exchange. If the return is because of an error on our part or a defective item, we will pay for shipping the returned item.
  Send to:
  The Nature Store - RETURNS
  46 Hilltown Pike
  Line Lexington, PA 18932
  Your return must meet the following conditions:
  * The item must be in original packaging
  * It must be packaged well enough to prevent damage
  Please include a copy of your receipt. If your purchase was paid with a credit card, a credit memo for that amount will be issued to your credit card company. If paid by check, a refund check will be sent to you.
  Items as noted are not returnable. Such items include the Commercial Butterfly Breeders Manual.
  International orders from the following countries must pay with Visa or Mastercard through our Paypal option upon checkout. We can only ship your order to the address of your Visa or Mastercard account. We will not ship to a different address.
  Argentina
  Australia
  Anguilla
  Austria
  Belgium
  Brazil
  Canada
  China
  Costa Rica
  Denmark
  Dominican Republic
  Finland France
  Germany
  Greece
  Hong Kong
  Iceland
  India
  Ireland
  Israel
  Italy
  Jamaica
  Japan
  Luxembourg Mexico
  Netherlands
  New Zealand
  Norway
  Portugal
  Singapore
  South Africa
  South Korea
  Spain
  Sweden
  Switzerland
  United Kingdom
  Orders from any other country must pay with a certified check drawn from a US bank. Payments should be sent with a copy of your invoice to:
  The Nature Store
  46 Hilltown Pike
  Line Lexington, PA 18932 USA
  Due to U.S. and international regulations, your package may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
  Customs forms for international packages will list the value of your order's contents by product type. If the order is a gift, it will be marked as such, but we are still required by law to list the value of the contents.
  Cross-border shipments are subject to opening and inspection by customs authorities.
  We cannot guarantee shipping times for any international orders. We can give you an estimated time of arrival, but that is all.
  All teachers are eligible to receive a 10% Discount on all orders placed with The Nature Store! Orders must be shipped to the educational center to qualify. Upon checkout, enter coupon code iteach. This is a thank you from us for all of your hard work!
  The most common problem with the use of our shopping basket is with browsers that either do not support cookies, or do not support Java Script. Cookies are used by every shopping cart application, as well as any other application that needs to remember who you are. When you begin purchasing, our computer puts an identifier in your computer, so we can keep track of you as you add to the shopping cart. Depending on your browser you should perform the following steps to enable cookies and Java Script. These steps will enhance your visit to many other sites on the web, and will not compromise the security of your computer.
  Netscape 4.0
  1.Click "Edit"
  2.Click "Preferences"
  3.Click "Advanced"
  4.Turn on "Cookies - accept all cookies"
  5.Turn on "Enable Java"
  6.Turn on "Enable Java Script"
  7.Click "OK"
  Netscape 3.0
  1.Click "Options"
  2.Click "Network Preferences"
  3.Click "Protocols"
  4.Turn off "Accepting a cookie" (remove checkmark from the box)
  5.Click "Languages"
  6.Turn on "Enable Java"
  7.Turn on "Enable Java Script"
  8.Click "OK"
  Internet Explorer 4.0
  1.Click "View"
  2.Click "Internet Options"
  3.Click "Advanced"
  4.Under Security - Cookies - Turn on "Always accept cookies"
  5.Under Java VM - turn on "Java JIT compiler enabled"
  6.Click "OK"
  Internet Explorer 3.0
  1.Click "View"
  2.Click "Options"
  3.Click "Security"
  4.Turn on "Enable Java programs"
  5.Click "Advanced"
  6.Turn on "Enable Java JIT compiler"
  7.Turn off "Warn before accepting cookies" (remove checkmark from the box)
  8.Click "OK"
  Any Other Browser
  Explore your method of selecting options, and make sure that cookies are enabled, as well as Java and Java Script.
  If problems persist, please send an email to the webmaster, or call 800-345-1638 or fax 215-997-6943. We will be happy to take your order by phone or fax.