text: Are an IT professional working in or about to start in a Service Operation environment and need an understanding of the concepts, processes, functions and activities involved.
  Are an individual seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules
  Are an individual seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
  IT teams can deliver a consistently high standard in the running of IT Services. From the customer’s point of view, that means they are able to completely rely on the IT services to help them achieve their desired results.