text: Frequently Asked Questions – Incucyte eShop
  To get an account and gain access to the Incucyte eShop, simply fill out this form, and the Incucyte eShop staff will create your account. Please allow up to 3 business days for processing.
  You can check your order history, view receipts, and check shipping by logging into your account and clicking on the account icon in the top right.
  I forgot my login and/or password. How do I retrieve them?
  Recovering your password is easy! Simply fill out this form.
  Can I order outside North America?
  The Incucyte eShop is currently available in the United States only. Stay tuned for our upcoming launches in Europe coming this summer.
  If you would like to order outside North America, please contact our UK office +44 1707 358688 or Japan office at +81-3-5826-4795
  Can I still place an online order if I don't have an account?
  To provide the best customer service and in compliance with international law for these materials, the Incucyte eShop requires customers to register prior to buying Incucyte products.
  If you would like to order IncuCyte products while your account is being built, please contact us M-F, 9am-5pm EST, at 734-769-1600, or submit a request by email to orders.us07@sartorius.com
  Our webstore accepts all major credit cards and purchase orders.
  How secure am I ordering online?
  Our website is fully encrypted from entry to payment processing. We have the highest standards of data security and are fully compliant with international security policies. Your information is safe with us.
  The IncuCyte eShop leverages a flat shipping rate to deliver your products with tracked overnight delivery. Rates vary based on location and items.
  If you need more information about shipping, please call our order processing team 9AM - 5PM EST, Monday through Friday at +1 734 769 1600.
  How will products be shipped to me?
  Incucyte eShop products are generally shipped with overnight delivery in the appropriate packaging. We include dry ice, packaging, and product packaging to ensure you get the products you ordered quickly and safely.
  For more details, log into your IncuCyte eShop account and click on your order to get tracking information.
  Will my items be refrigerated?
  All perishable items will be shipped with dry ice to keep your reagents at temperature during the shipping process.
  During business hours the IncuCyte eShop will ship your item within 24 hours of ordering and send as an overnight package. If you place an order on the weekend, we'll get it prepped and sent first thing on Monday.
  Absolutely. We will send you a tracking code in email as soon as your products are on the way!
  In addition, you can log into your IncuCyte eShop account and click on your order to get tracking information.
  Reagent sales are considered final unless defective, and consumable sales only are returnable within six months of purchase if they are unused and in its original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In order to complete your return, we require a receipt or proof of purchase.
  If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at orders.us07@sartorius.com.
  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders.us07@sartorius.com and send your item to: 300 W Morgan RD Ann Arbor, Michigan, 48108, USA
  To return your product, you should mail your product to: 300 W Morgan RD Ann Arbor, Michigan, 48108, USA
  Of course! We'd love to help with you with your order, and handle any questions. You can order by phone 9AM - 5PM EST, Monday through Friday at +1 734 769 1600, or submit a request by email to orders.us07@sartorius.com
  I have questions, can I talk to a real person?
  Absolutely! Our customer service team is ready to help! We are available from 9AM - 5PM EST, Monday through Friday at +1 734 769 1600, or submit a request by email to orders.us07@sartorius.com
  How do I leave feedback regarding shopping, ordering, or shipping?
  We'd love to hear from you! Kindly write us at orders.us07@sartorius.com
  How do I find more information about IncuCyte applications, publications, events, webinars, and other documentation?
  You can browse IncuCyte Applications, Publications, Events, Webinars, Documentation, and more at www.essenbioscience.com