text: Wyman Gordon Help Desk Support CO-OP – Career and Professional Development | St. Edwards University
  Wyman Gordon Help Desk Support CO-OP
  Work-study	Expires December 16, 2021
  The Help Desk Support co-op provides first level support to employees on all computing devices and software applications implemented by the Information Technology (IT) department. We will provide both formal and informal mentoring and training.
  · Provide help desk support via telephone, personal contact, and remote assistance to employees.
  · Install, modify, and repair computer hardware and software.
  · Provide services related to and troubleshoot hardware, software and phone problems.
  · Document all support interactions in the Help Desk application.
  · Monitor open Help Desk ticket requests, dispatches, and follows up with escalated IT personnel to ensure they are addressed in a timely manner.
  · Assist in end user training as needed.
  · Assist other IT employees in support of problem resolution or product implementation.
  · Diagnose and resolve technical hardware and software issues.
  · Pick-up, deploying and maintenance of hardware sometimes up to 50lbs
  · Maintain user information and managerial changes in Active Directory
  · Experience with PCs, printers, networking and Microsoft operating systems including, knowledge of Active Directory administration functions, Windows 7/10 operating system and basic networking fundamentals.
  · Demonstrated in-depth knowledge and technical skills to install, troubleshoot, and repair computer hardware, software, and guide end users in the use of software programs.
  · Ability to troubleshoot software and hardware problems.
  · Ability to perform assigned responsibilities with limited supervision.
  · Develop and maintain effective relationships and provide outstanding customer service internally and externally.
  · Ability to evaluate processes and procedures for continuous process improvement.
  · Ability to adapt to and work effectively in a fast paced and changing environment with multiple priorities.
  · Intermediate word processing, spreadsheets and computer software skills.
  · *May be required for afterhours support
  Current student pursing a degree in Information Technology, Computer Science or similar discipline with a desire to gain real-world experience. One or more years of direct experience troubleshooting hardware/software issues and installing software, patches, updates on desktops, and laptops desirable but not required.