code: public final long getTotalRefusalCount()
      {
          long result = 0;
          result = result + _storedItemManager.getStatistics().getTotalRefusalCount();
          result = result + _unstoredItemManager.getStatistics().getTotalRefusalCount();
          return result;
      }
docs: /* (non-Javadoc)
  @see com.ibm.ws.sib.msgstore.CacheStatistics#getTotalRefusalCount()