code: public MessageCenterStatus getRegularStatus() {
  		InteractionConfiguration configuration = getConfiguration();
  		if (configuration == null) {
  			return null;
  		}
  		JSONObject status = configuration.optJSONObject(KEY_STATUS);
  		if (status == null) {
  			return null;
  		}
  		String statusBody = status.optString(KEY_STATUS_BODY);
  		if (statusBody == null || statusBody.isEmpty()) {
  			return null;
  		}
  		return new MessageCenterStatus(statusBody, null);
  	}
docs: Regular status shows customer's hours, expected time until response