code: def take_action(self, alert, action, text, **kwargs):
          
  
          BASE_URL = '{}/projects/{}'.format(GITLAB_URL, quote(GITLAB_PROJECT_ID, safe=''))
  
          if action == 'createIssue':
              if 'issue_iid' not in alert.attributes:
                  url = BASE_URL + '/issues?title=' + alert.text
                  r = requests.post(url, headers=self.headers)
  
                  alert.attributes['issue_iid'] = r.json().get('iid', None)
                  alert.attributes['gitlabUrl'] = '<a href="{}" target="_blank">Issue #{}</a>'.format(
                      r.json().get('web_url', None),
                      r.json().get('iid', None)
                  )
  
          elif action == 'updateIssue':
              if 'issue_iid' in alert.attributes:
                  issue_iid = alert.attributes['issue_iid']
                  body = 'Update: ' + alert.text
                  url = BASE_URL + '/issues/{}/discussions?body={}'.format(issue_iid, body)
                  r = requests.post(url, headers=self.headers)
  
          return alert, action, text
docs: should return internal id of external system