docs: function receivedMessageWithoutNLP(messageText, senderID, event) {
      // match a greeting intent and send a response,
      if (messageText == "hi" || messageText == "hello") {
          sendTextMessage(senderID, "Hello there.");
      }
      // match an intent to talk to a real human
      else if (messageText == "help" || messageText == "operator") {
          // let the user know that they are being routed to a human
          sendTextMessage(senderID, "Hang tight. Let me see what I can do.");
          // send a janis alert to your slack channel
          // that the user could use assistance
          janis.assistanceRequested(event);
          
      }
      // otherwise log an unknown intent with janis
      else {
          // let the user know that the bot does not understand
          sendTextMessage(senderID, "Sorry, I don't understand.");
          // capture conversational ‘dead-ends’.
          janis.logUnknownIntent(event);
      }
  }