docs: public Transcripts getTranscripts(EntityBareJid workgroupJID, Jid userID) throws NoResponseException, XMPPErrorException, NotConnectedException, InterruptedException {
          Transcripts request = new Transcripts(userID);
          request.setTo(workgroupJID);
          Transcripts response = connection.createStanzaCollectorAndSend(request).nextResultOrThrow();
          return response;
      }