docs: def get_customer_request_status(self, issue_id_or_key):
          """
          Get customer request status name
  
          :param issue_id_or_key: str
          :return: Status name
          """
          request = self.get('rest/servicedeskapi/request/{}/status'.format(issue_id_or_key)).get('values')
          status = request[0].get('status')
  
          return status