docs: def cli(env, is_open):
      """List tickets."""
      ticket_mgr = SoftLayer.TicketManager(env.client)
      table = formatting.Table([
          'id', 'assigned_user', 'title', 'last_edited', 'status', 'updates', 'priority'
      ])
  
      tickets = ticket_mgr.list_tickets(open_status=is_open, closed_status=not is_open)
      for ticket in tickets:
          user = formatting.blank()
          if ticket.get('assignedUser'):
              user = "%s %s" % (ticket['assignedUser']['firstName'], ticket['assignedUser']['lastName'])
  
          table.add_row([
              ticket['id'],
              user,
              click.wrap_text(ticket['title']),
              ticket['lastEditDate'],
              ticket['status']['name'],
              ticket.get('updateCount', 0),
              ticket.get('priority', 0)
          ])
  
      env.fout(table)