docs: def get_ticket(self, ticket_id):
          """Get details about a ticket.
  
          :param integer ticket_id: the ticket ID
          :returns: dict -- information about the specified ticket
  
          """
          mask = """mask[id, title, assignedUser[firstName, lastName],status,
                    createDate,lastEditDate,updates[entry,editor],updateCount, priority]"""
          return self.ticket.getObject(id=ticket_id, mask=mask)