Task: Categorize the tweet's emotional expression, classifying it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that reflect the tweeter's state of mind.
Tweet: @Activehours I need someone to reply back to me immediately. I am not happy and not getting timely responses through the app! #help
This tweet contains emotions: 