Task: Classify the mental state of the tweeter based on the tweet, determining if it is 'neutral or no emotion' or characterized by any of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @hdfcergogic yr customer care exec r unable to pull information on l&amp;t insurance #horrible #service #beware #renewal
This tweet contains emotions: 