Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @paulbushnell25 @EE bad news if ordered online it hasn't gone through same happened to me had to re order on the phone
This tweet contains emotions: 
anger, sadness