Task: Classify the tweet's emotional intensity into one of four ordinal levels of emotion E, providing insights into the mental state of the user. 0: no E can be inferred. 1: low amount of E can be inferred. 2: moderate amount of E can be inferred. 3: high amount of E can be inferred.
Tweet: @BeeTuppy We're sorry to hear about the issues and how this is making you feel. We don't like to hear our customers being unhappy :-( We
Emotion: sadness
Intensity class: 
1: low amount of sadness can be inferred