Task: Gauge the level of intensity for emotion E in the tweet, assigning it a score between 0 and 1. A score of 0 indicates the lowest intensity, while a score of 1 indicates the highest intensity.
Tweet: How hard is it to get in touch with @bt_uk! One simple question I can't find answer to on website and 1 hour waiting for online chat
Emotion: anger
Intensity score: 
0.646