Task: Identify the primary emotion conveyed in the tweet and assign it to either 'neutral or no emotion' or one or more of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best capture the tweeter's mental state.
Tweet: Recently changed to @firstdirect and its the worst service I've ever encountered nearly require DNA to access anything. #awful 😩😩😩
This tweet contains emotions: 
anger, disgust, fear, sadness