Task: Assess the emotional content of the tweet and classify it as either 'neutral or no emotion' or as one or more of the given emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best represent the tweeter's mental state.
Tweet: So looks like @united would rather lose all my business, than let me apply my credits towards my change fee, due to terrorism
This tweet contains emotions: 
fear, pessimism