Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @Matalan when the lady in Xmas dept answers your call as 'hello mrs Xmas' yep true story #winning #Xmas #cheer #goodcustomerservice ❤ 📞👍😊
This tweet contains emotions: 
joy, optimism