Task: Place the tweet into a specific intensity class, reflecting the intensity of the mentioned emotion E and the user's mental state. 0: no E can be inferred. 1: low amount of E can be inferred. 2: moderate amount of E can be inferred. 3: high amount of E can be inferred.
Tweet: @bt_uk appointment booked between 1-6 today, waited in all day and nobody showed up, also requested a call back and never got one #awful
Emotion: fear
Intensity class: 
0: no fear can be inferred