Task: Classify the mental state of the tweeter based on the tweet, determining if it is 'neutral or no emotion' or characterized by any of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @SurfaceSupport A profoundly disappointing experience. I have 2 pay almost $500 2 remedy a defect n the product @Microsoft sold me
This tweet contains emotions: 
anger, disgust, sadness