Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @yourKarma Reaching out AGAIN in hope to contact over the technical issues I am having. Your CS is severely lacking. #badkarma #unhappy
This tweet contains emotions: 
disgust, sadness