Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @residentadvisor thanks for getting back to me, exemplary customer service for a loyal customer #jk  #residentadvisor #poorservice
This tweet contains emotions: 
anger, disgust