Task: Analyze the tweet's emotional connotations and classify it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best portray the tweeter's mental state.
Tweet: How hard is it to get in touch with @bt_uk! One simple question I can't find answer to on website and 1 hour waiting for online chat
This tweet contains emotions: 
anger, disgust