Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: So looks like @united would rather lose all my business, than let me apply my credits towards my change fee, due to terrorism
This tweet contains emotions: 
fear, pessimism