Task: Analyze the tweet's emotional connotations and classify it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best portray the tweeter's mental state.
Tweet: .@monsoonuk Ordered before 10pm last night, paid for next day. Didn't bother to fufill order. Now 14 working days for a refund! #shocking
This tweet contains emotions: 
anger, sadness, surprise