Task: Identify the primary emotion conveyed in the tweet and assign it to either 'neutral or no emotion' or one or more of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best capture the tweeter's mental state.
Tweet: So looks like @united would rather lose all my business, than let me apply my credits towards my change fee, due to terrorism
This tweet contains emotions: 
fear, pessimism