Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: Hey @PapaJohnsUK I've been charged £40.24 on my credit card 4 an order which never arrived last Friday, any chance of a refund!!
This tweet contains emotions: 
anger, disgust, sadness