Task: Classify the mental state of the tweeter based on the tweet, determining if it is 'neutral or no emotion' or characterized by any of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @yourKarma Reaching out AGAIN in hope to contact over the technical issues I am having. Your CS is severely lacking. #badkarma #unhappy
This tweet contains emotions: 
disgust, sadness