Task: Classify the mental state of the tweeter based on the tweet, determining if it is 'neutral or no emotion' or characterized by any of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @turoturok  We're glad to hear that everything is resolved. If you need anything else, please do not hesitate to reach out to us.  TY!
This tweet contains emotions: 
joy, optimism