Task: Determine the appropriate intensity category of emotion E for the tweet, reflecting the emotional state of the user. 0: no E can be inferred. 1: low amount of E can be inferred. 2: moderate amount of E can be inferred. 3: high amount of E can be inferred.
Tweet: How hard is it to get in touch with @bt_uk! One simple question I can't find answer to on website and 1 hour waiting for online chat
Emotion: anger
Intensity class: 
3: high amount of anger can be inferred