Task: Analyze the tweet's emotional connotations and classify it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best portray the tweeter's mental state.
Tweet: If you really care like you state @flyfrontier @FrontierCare then I would seriously address sensitivity training to your employees
This tweet contains emotions: 
anticipation, optimism