Task: Analyze the tweet's sentiment and assign it to either 'neutral or no emotion' or one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @Matalan when the lady in Xmas dept answers your call as 'hello mrs Xmas' yep true story #winning #Xmas #cheer #goodcustomerservice ❤ 📞👍😊
This tweet contains emotions: 
joy, optimism