Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: Gahh...BT, in queue for 30 minutes.. Now put through to BT Sport dept to cancel... back in a queue again... #shocking
This tweet contains emotions: 
anger, disgust