Task: Evaluate the tweet for emotional cues and classify it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that indicate the tweeter's state of mind.
Tweet: @easyJet Hi folks. Flight is going to be over an hour late departing from INV (EZY864), how do we go about getting a refund please?
This tweet contains emotions: 
anger