Task: Categorize the tweet's emotional tone as either 'neutral or no emotion' or identify the presence of one or more of the given emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: So about 18mths ago i signed up to @Lumo_Energy for their @VirginAustralia / Velocity FF deal. 18 months in still no FF points #shocking
This tweet contains emotions: 
anger, disgust, fear, surprise