Task: Classify the tweet into one of four ordinal classes of intensity of emotion E that best represents the mental state of the tweeter. 0: no E can be inferred. 1: low amount of E can be inferred. 2: moderate amount of E can be inferred. 3: high amount of E can be inferred.
Tweet: @ATTCares why do I have 2 wait 48 hours to call YOU back to cancel an order I JUST placed after already spending 2 hours on the phone?! #sad
Emotion: sadness
Intensity class: 
2: moderate amount of sadness can be inferred