Task: Gauge the level of intensity for emotion E in the tweet, assigning it a score between 0 and 1. A score of 0 indicates the lowest intensity, while a score of 1 indicates the highest intensity.
Tweet: @ATTCares why do I have 2 wait 48 hours to call YOU back to cancel an order I JUST placed after already spending 2 hours on the phone?!
Emotion: sadness
Intensity score: 
0.464