Task: Determine the degree of intensity for emotion E in the tweet, giving it a score between 0 and 1, where 0 signifies the least intensity and 1 signifies the greatest intensity.
Tweet: @escotony sorry to hear about your experience, however, please do not hesitate to contact us via live chat or email at askdysonUS@dyson.com
Emotion: fear
Intensity score: 
0.250