Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: Because of 'failure of delivery on time', a customer has to pay 16K rupees more! - Not good @tiagotatamotors @TataMotors #unhappy
This tweet contains emotions: 
anger, disgust, sadness