Task: Evaluate the tweet for emotional cues and classify it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that indicate the tweeter's state of mind.
Tweet: So looks like @united would rather lose all my business, than let me apply my credits towards my change fee, due to terrorism
This tweet contains emotions: 
fear, pessimism