Task: Identify the primary emotion conveyed in the tweet and assign it to either 'neutral or no emotion' or one or more of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best capture the tweeter's mental state.
Tweet: Gahh...BT, in queue for 30 minutes.. Now put through to BT Sport dept to cancel... back in a queue again... #shocking
This tweet contains emotions: 
anger, disgust