Task: Identify the primary emotion conveyed in the tweet and assign it to either 'neutral or no emotion' or one or more of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best capture the tweeter's mental state.
Tweet: @BeeTuppy We're sorry to hear about the issues and how this is making you feel. We don't like to hear our customers being unhappy :-( We
This tweet contains emotions: 
sadness