Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @ThomsonCares Sam- yes we have! Not helpful at all! We need this sorting ASAP! You keep promising stuff that doesn't happen!!!!
This tweet contains emotions: 
anger, disgust