Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: Even after @O2 ref the £5k fraud, they still treat me like dirt. No returned calls or apology #shocking #customerservice @mse @resolvercouk
This tweet contains emotions: 
anger, disgust, fear