Task: Evaluate the tweet for emotional cues and classify it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that indicate the tweeter's state of mind.
Tweet: So about 18mths ago i signed up to @Lumo_Energy for their @VirginAustralia / Velocity FF deal. 18 months in still no FF points #shocking
This tweet contains emotions: 
anger, disgust, fear, surprise