Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: Recently changed to @firstdirect and its the worst service I've ever encountered nearly require DNA to access anything. #awful 😩😩😩
This tweet contains emotions: 
anger, disgust, fear, sadness