Task: Assess the emotional content of the tweet and classify it as either 'neutral or no emotion' or as one or more of the given emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best represent the tweeter's mental state.
Tweet: Hey @PapaJohnsUK I've been charged £40.24 on my credit card 4 an order which never arrived last Friday, any chance of a refund!!
This tweet contains emotions: 
anger, disgust, sadness