Task: Classify the mental state of the tweeter based on the tweet, determining if it is 'neutral or no emotion' or characterized by any of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @paulbushnell25 @EE bad news if ordered online it hasn't gone through same happened to me had to re order on the phone #furious
This tweet contains emotions: 
anger, sadness