Task: Categorize the tweet's emotional expression, classifying it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that reflect the tweeter's state of mind.
Tweet: If you really care like you state @flyfrontier @FrontierCare then I would seriously address sensitivity training to your employees
This tweet contains emotions: 
anticipation, optimism