Task: Classify the mental state of the tweeter based on the tweet, determining if it is 'neutral or no emotion' or characterized by any of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: If you really care like you state @flyfrontier @FrontierCare then I would seriously address sensitivity training to your employees
This tweet contains emotions: 
anticipation, optimism