Task: Assess the emotional content of the tweet and classify it as either 'neutral or no emotion' or as one or more of the given emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best represent the tweeter's mental state.
Tweet: If you really care like you state @flyfrontier @FrontierCare then I would seriously address sensitivity training to your employees
This tweet contains emotions: 
anticipation, optimism