Task: Determine the degree of intensity for emotion E in the tweet, giving it a score between 0 and 1, where 0 signifies the least intensity and 1 signifies the greatest intensity.
Tweet: @residentadvisor thanks for getting back to me, exemplary customer service for a loyal customer #jk #awful #residentadvisor #poorservice
Emotion: fear
Intensity score: 
0.396