Task: Measure the level of emotion E in the tweet using a real-valued score between 0 and 1, where 0 represents the lowest intensity and 1 represents the highest intensity.
Tweet: @ATTCares why do I have 2 wait 48 hours to call YOU back to cancel an order I JUST placed after already spending 2 hours on the phone?!
Emotion: sadness
Intensity score: 
0.464