Task: Categorize the tweet's emotional tone as either 'neutral or no emotion' or identify the presence of one or more of the given emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @BeeTuppy We're sorry to hear about the issues and how this is making you feel. We don't like to hear our customers being unhappy :-( We
This tweet contains emotions: 
sadness