Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: .@monsoonuk Ordered before 10pm last night, paid for next day. Didn't bother to fufill order. Now 14 working days for a refund!
This tweet contains emotions: 
anger, disgust