Task: Categorize the tweet's emotional expression, classifying it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that reflect the tweeter's state of mind.
Tweet: @residentadvisor thanks for getting back to me, exemplary customer service for a loyal customer #jk  #residentadvisor #poorservice
This tweet contains emotions: 
anger, disgust