Task: Analyze the tweet's sentiment and assign it to either 'neutral or no emotion' or one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @Sopp97 sorry to upset u madam.If you have got any queries don't hesitate to contact our PR department.In the meantime do you fancy a beer?
This tweet contains emotions: 
anticipation, optimism, pessimism