Task: Identify the primary emotion conveyed in the tweet and assign it to either 'neutral or no emotion' or one or more of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best capture the tweeter's mental state.
Tweet: Hey @PapaJohnsUK I've been charged £40.24 on my credit card 4 an order which never arrived last Friday, any chance of a refund!!
This tweet contains emotions: 
anger, disgust, sadness