Task: Determine the emotional state reflected in the tweet, categorizing it as 'neutral or no emotion' or as one or more of the specific emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best characterize the emotional tone.
Tweet: Whoever decided to put chat functions on company websites for customer service deserves all the medals. I hate talking on the phone
This tweet contains emotions: 