Task: Identify the emotional nuances in the tweet, classifying it as either 'neutral or no emotion' or as one or more of the designated emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that accurately reflect the expressed sentiment.
Tweet: Beyond disappointed with @HeidiSomers clothing line and service. Lulu never asks questions about returns. Not getting money back. #horrible
This tweet contains emotions: 