Task: Evaluate the tweet and identify the emotions conveyed, categorizing it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that most accurately capture the emotional undertone of the message.
Tweet: @AmazonHelp Why are you making it so hard to return a faulty item. It's not my fault that you sent out an item that doesn't work #fuming
This tweet contains emotions: 