Task: Analyze the tweet's emotional expression, classifying it as 'neutral or no emotion' or as one or more of the identified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best represent the tweeter's emotional state.
Tweet: @virginmedia I was just on the phone are twenty minutes with 3 people, non could help and then it cut out your end. What's going on? #awful
This tweet contains emotions: 