Task: Examine the tweet to determine its emotional content, assigning it to 'neutral or no emotion' or one or more of the listed emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best describe the tweeter's feelings.
Tweet: I am trying to get through to the #RAC because I've had a car collision..been waiting in a queue for 16 minutes #shocking
This tweet contains emotions: 