Task: Analyze the tweet's emotional expression, classifying it as 'neutral or no emotion' or as one or more of the identified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best represent the tweeter's emotional state.
Tweet: #UKVI why are you so difficult to access? And why on earth am I being charged exorbitant amounts to understand about my visa status?!  #crap
This tweet contains emotions: 