that customers play an important role in Malaysia’s ET journey. We provide opportunities to customers to make informed choices on RE and EE such as: Safeguarding Customer Privacy We are unwavering in our dedication to ensure the privacy and security of our customers’ data. Our cybersecurity measures are outlined in the TNB Cyber Security Operation Model that are aligned with regulatory requirements such as the Personal Data Protection Act (PDPA) and adhere to industry standards like the Payment Card Industry Data Security Standard. Refer to MM10 (Cybersecurity Management), pages 100-101. Customers in the FiT programme export RE produced to the national grid at a fixed price. In 2023, 9,475 new FiT projects were commissioned with a total installed capacity of 585.97MW Feed in Tariff (FiT) Customers export excess energyproduced from their solar PV systems to the national grid. T o date, cumulatively around 24,664 NEM participants make up a total installed capacity of 970.5MW Net Energy Metering (NEM) GET is a government initiative offering customers to choose their electricity sources from RE to reduce their carbon footprint. In FY2023, 2,753 customers subscribed to GET with a total annual consumption of 4,181MWh Green Electricity Tariff (GET) GSPARX enables customers to install solar PV without any upfront costs, allowing customers to realise savings through self- consumption. In FY2023, 442 new contracts were secured by commercial and industrial customers through SARE with a total contracted capacity of 144MWp Rooftop Solar PV (GSPARX) SARE is a tripartite agreement between the asset owner, TNB as the billing agent and the customer. It allows customers to enjoy solar energy generated by the solar PV system installed at their premises without the need to pay for the system Supply Agreement for Renewable Energy (SARE) SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS SUSTAINABILITY STATEMENT Sec 3 89 In 2023, we recorded a Customer Satisfaction Index (CSI) score of 88% and an overall Customer Experience Index (CEI)