score yet, with an impressive Trust Index of 92%. This score reflects a strong rapport and trust between TNB and the regulators, showcasing a notable increase from previous years and indicating a consistent upward trajectory in stakeholder relations. The RRSI serves as a crucial metric, evaluating the level of stakeholders’ trust in TNB and highlighting the company’s ability to understand and meet the needs of key stakeholders for future improvement plans. Strengthening the Electric Supply Industry (ESI) In 2023, TNB continues to contribute towards reinforcing the structure and sustainability of the ESI in Malaysia. A key initiative in this endeavour was TNB’s active participation in the “Future-proofing MESI Study,” spearheaded by MyPower. This study was aimed at identifying optimal pathways for the evolution of the Malaysian Electricity Supply Industry(MESI), with a focus on achieving a balance between energy security, energy equity, environmental sustainability, economic development, and enhancing customer experience. The primary objective was to ensure that MESI could adapt to future challenges, especially those arising from the urgent need to decarbonise in a landscape characterised by diverse and shifting demands. The study provided a comprehensive long-term roadmap and implementation plan, laying the groundwork for MESI to face forthcoming challenges with resilience, despite the pressures of faster decarbonisation. In 2023, MyPower Corp.’s focus was on disseminating the outcomes of the study among key stakeholders, including TNB, to coordinate and ensure a smooth rollout of the initiatives identified. This study underscored the importance of transitioning towards a sustainable energy future, in line with Malaysia’s economic development goals. An integral part of strengthening MESI would be the establishment of an energy exchange, overseen by an independent Single Buyer. This proposed initiative would be pivotal in streamlining the mechanisms for managing the planning and procurement of electricity in