We empower them to manage their energy consumption and encourage them to adopt a smarter and greener lifestyle. Our commercial customers are mainly involved in business activities that drive the country’s economy and are the biggest contributor to our electricity sales. Our industrial customers are manufacturers of goods and services. While they are the smallest segment of our customers, they account for the largest share of our electricity sales. COMMERCIAL Residential** 8,910,066 Commercial 1,796,239 Industrial 36,051 * Others include Mining, Agriculture, RE, Free Unit and Street Light. ** Residential (Tariff A - Domestic). Total 10.85 million RESIDENTIAL INDUSTRIAL DISTRIBUTION NETWORK RETAIL WE ARE TNB TENAGA NASIONAL BERHAD Integrated Annual Report 2023 8 WE ARE TNB MEMBERSHIPS AND ASSOCIATIONS TNB’s presence in the main energy and industry leadership associations: Headsof ASEAN Power Utilities/Authorities (HAPUA) HAPUA is a prominent international organisation within Southeast Asia, dedicated to fostering collaboration among its members to strengthen regional energy security and enhance the quality and reliability of the electricity supply system. Its primary mission is to fortify regional energy security while elevating the standards and dependability of the electricity supply network. Malaysia is part of the Association of Southeast Asian Nations (ASEAN) member countries and TNB as the main utility company is a member of HAPUA and has participated in several programmes, including ASEAN Power Grid initiatives, research and development to enhance the ASEAN electricity supply system. Moreover, TNB’s leadership role as the lead for Working Group 5 underscores its expertise in talent management and development. TNB is also actively involved in Working Groups 1-4. Malaysian Industry-Government Group for High Technology (MIGHT) MIGHT offers a platform for collaboration between the public and private sectors in driving the nation’s high technology industry, which members can capitalise on through synergistic