We continue to build trust by delivering on our promises • We look for unexpected ways to delight our customers Customer Centricity • We are bold, challenge the status quo and encourage agility and innovation • We commit to ensuring the sustainability of TNB in all aspects • We make informed decisions and learn from our mistakes Forward Thinking • We know who we are and we stand by our values • We are empathetic, respectful and compassionate to others and the environment • We protect the safety and promote the well-being of our people and the public Mindfulness OUR PURPOSE Together we brighten lives through innovative and sustainable solutions towards a better world OUR ASPIRATION To be a leading provider of sustainable energy solutions in Malaysia and internationallyOUR CORE VALUES OUR CUSTOMER PROFILE BREAKDOWN OF CUSTOMERS (PENINSULAR MALAYSIA AND SABAH) Others* 110,444 GENERATION GRID WE ARE TNB Sec 1 7 For over 75 years, we have been committed to serving our industrial, commercial and residential customers. Our residential customers make up the largest customer segment, representing approximately 8.9 million of our 10.85 million customers. We empower them to manage their energy consumption and encourage them to adopt a smarter and greener lifestyle. Our commercial customers are mainly involved in business activities that drive the country’s economy and are the biggest contributor to our electricity sales. Our industrial customers are manufacturers of goods and services. While they are the smallest segment of our customers, they account for the largest share of our electricity sales. COMMERCIAL Residential** 8,910,066 Commercial 1,796,239 Industrial 36,051 * Others include Mining, Agriculture, RE, Free Unit and Street Light. ** Residential (Tariff A - Domestic). Total 10.85 million RESIDENTIAL INDUSTRIAL DISTRIBUTION NETWORK RETAIL WE ARE TNB TENAGA NASIONAL BERHAD Integrated Annual Report 2023 8 WE ARE TNB MEMBERSHIPS AND ASSOCIATIONS TNB’s presence in the main energy and industry leadership associations: