country, Company and customers 3 BEHAVIOURS OF INTEGRITY TNB has developed the new COBE to govern the conduct of all Directors and employees which take effect on 25 August 2023. This code ensures adherence to laws and regulations, promotes sound employment practices, upholds confidentiality and privacy, and addresses matters such as conflicts of interest, business courtesies, and the proper use of TNB’s assets. It also outlines how TNB engages with its shareholders, employees, customers, suppliers, and the communities in which it operates, emphasizing general principles of business integrity. All employees are expected to conduct business in accordance with applicable laws and regulations, contributing to the enhancement and protection of TNB’s reputation. In2023,TNBlaunchedtheCodeofBusiness Ethics(COBE)andOrganisational Anti-CorruptionPlan(OACP)tostrengthen thepracticeofintegrityinTNB. ETHICS, INTEGRITY & TRUST TENAGA NASIONAL BERHAD Integrated Annual Report 2023 166 The ProcurementCode of Conduct serves as a guiding framework for TNB’s Directors and employees, as well as suppliers/contractors and their personnel. TNB places a strong emphasis on principles such as integrity, accountability, fairness, and a zero-tolerance approach towards bribery and corruption in all supplier/contractor relationships. This code undergoes regular revisions to align with changes in regulations, reputational demands, and evolving business challenges. Additionally, the Procurement & Supply Chain Policy and Procedures provide comprehensive guidance for executing procurement within TNB. This policy framework enables TNB to achieve optimal value, adopt leading business practices, prioritise business objectives, add value to customers, and maintain high standards of corporate governance. Both TNB’s COBE and Procurement Code of Conduct are accessible on the respective sections of the Company’s website at www.tnb.com.my. CONFLICTS OF INTEREST (COI) In upholding principles of ethical and independent decision-making and the enhancement to