Scale Solar Project ahead of its planned Commercial Operation Date.ACHIEVING OUR STRATEGIC AMBITIONS OUTLOOK In 2024, TNB Retail plans to capitalise on both regulated and non-regulated business growth in alignment with the Reimagining TNB 2.0 strategy. For the regulated business, the focus will be to improve collections and enhance customer experience across all service interactions in what is the final year of the Regulatory Period 3. This includes leveraging the growing AMI (smart meter) network in Malaysia to offer more customer-centric services. In the non-regulated sector, TNB will explore new markets and business models while expanding existing ones, such as the charge point operator for TNBX to meet the increasing interests in electric mobility. The anticipated approval of the Energy Efficiency and Conservation Act in 2024 presents an opportunityfor TNB’s subsidiaries to offer energy management solutions, aligning with TNB’s aspiration to be a leading provider of sustainable energy solutions both locally and internationally. TENAGA NASIONAL BERHAD Integrated Annual Report 2023 48 ACHIEVING OUR STRATEGIC AMBITIONS TNB’s active engagement in shaping energy policies and its support for the government’s agenda were also manifested through alignment with the 12th Malaysia Plan 2021-2025, Key Ministries Strategic Planning 2025, and the visions and missions of State Governments. These efforts underscored TNB’s dedication to facilitating a smooth transition towards a more sustainable and renewable energy (RE) landscape, reinforcing its position as a key player in Malaysia’s journey towards achieving a 70% RE target by 2050. We also recognise the evolving challenges within the regulatory landscape such as the formation of a new energy ministry in December 2023. These structural adjustments have tangible implications for the governance of the energy sector. In response, our Strategic Engagement Roadmap for 2023 identified 21 Key Focus Areas, with a priority on engagements related to the Regulatory Period 4 proposal