six (6) key modules: Sourcing Management, Scrap Management, Material Management, Product Inspection Management, Logistic Management & Customer Interactive Portal. In 2023, the system processed approximately 4,900 sourcing requests. Procurement Cycle Digitalisation (PCD) Since 2018, RPA has been implemented for the issuance of purchase orders to appointed contractors under the KKB and KPB programmes. This system promotes the fair award of works and services to these contractors. In 2023, the RPA issued approximately 35,000 purchase orders. Robotic Process Automation (RPA) OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS TENAGA NASIONAL BERHAD Integrated Annual Report 2023 100 As we focus on better customer experience through digitalisation, we continue to strategically safeguard our Information Technology (IT) and Operational Technology (OT) systems. Through these systems, we enable a reliable and secure supply of electricityto the nation. Our cybersecurity management aims to protect data confidentiality and integrity, as well as ensuring the availability of our critical IT and OT systems. MM 10 Cybersecurity Management We employ cloud services in our business operations, leveraging their scalability and accessibility advantages. T o ensure our data security and privacy are of the highest standards, we ensure that these service providers comply with related international standards, such as ISO/IEC 27017, ISO/IEC 27018 and Service Organization Control Type 2 (SOC 2). We have established an Enterprise Data Governance (EDG) framework to ensure consistent management of information systems throughout the Group and for the safe handling of data sharing in compliance with the PDPA. Being a responsible company that processes data for 10.14 million customers, a comprehensive process is in place to handle the potential loss of private customer data. Continuous data analysis is conducted to identify and rectify errors found in customer data in line with established policies and procedures. Other control