Refer to pages 90-93 for more information. Refer to pages 87-89 for more information. Refer to pages 82-86 for more information. PeninsularMalaysia10.16 million Sabah&F.T.Labuan0.69 million Customer Accounts: Total Energy Units Sold(3) 128,822.3GWh OUTCOMES VALUES CREATED AND THEIR IMPACT TENAGA NASIONAL BERHAD Integrated Annual Report 2023 54 SUSTAINABILITY STATEMENT Scope and Basis 56 Sustainability Governance 58 Materiality Assessment 60 Sustainability Disclosures on Material Matters 65 MM1 Responsible Business and Financial Performance MM2 Energy Transition and Innovation MM3 Climate Change and Emissions MM4 Reliable Energy and Fair Tariff MM5 Safety, Health and Well-being MM6 Environmental Management MM7 Customer Experience and Satisfaction MM8 Community Development and Human Rights MM9 Sustainable and Responsible Supply Chain MM10 Cybersecurity Management MM11 Employment Culture Our Response to Climate Change 107 Performance Table 113 Statement of Assurancefor FY2023 Sustainability Statement 116 Bursa Malaysia Common Sustainability Matters and Indicators 117 SUSTAINABILITY STATEMENT Sec 3 55 TENAGA NASIONAL BERHAD Integrated Annual Report 2023 56 SCOPE AND BASIS This Sustainability Statement (Statement) shares our sustainability strategies, initiatives and performance for the financial year ending 31 December 2023. Through our various efforts, TNB aspires to be a leading energy provider of sustainable energy solutions supported by our sustainability pillars - Environmental, Social and Governance (ESG). The scope and basis of the Statement for 2023 cover the activities of the TNB Company and its subsidiaries (TNB Group) per the TNB corporate structure. This statement provides information on active subsidiaries with effective holding. This statement excludes joint ventures and vendor activities unless explicitly stated otherwise. We endeavour to be transparent and balanced in disclosing matters deemed material. Relevant targets and three (3) years of historical key performance indicators have been