STRATEGIC AMBITIONS DN STRATEGIC DEVELOPMENTS IN 2023: FORTIFYING THE FOUNDATIONS FOR AN ENERGY-EFFICIENT FUTURE In 2023, TNB’s DN division, as a regulated business entity, has reinforced its commitment to efficiently planning, developing, maintaining, and controlling the extensive distribution network that serves as the crucial endpoint for electricity delivery in Malaysia. This vital network, consisting of lines, substations, and related equipment at 33kV and below, is instrumental in ensuring the seamless distribution of electricity to over 10 million customers across the nation, embodying the final stretch of electricity’s journey from power plants to the end user. Building a Future-Proof Network that Facilitates the Energy Transition DN division’s strategies in 2023 have been carefully aligned with the broader vision of TNB’s Reimagining TNB strategy, particularly focusing on the ‘Develop Energy TransitionNetwork’ strategic pillar. This vision emphasises the development of a robust and resilient infrastructure capable of supporting Malaysia’s ambitious ET goals. Since 2016, DN division has embarked on a transformative journey through the Smart Utility programme, aiming to modernise the distribution network to deliver enhanced value to customers. This comprehensive initiative focuses on five key areas: asset management, work management, grid operations, energy management, and customer management. In 2023, these efforts were marked by significant milestones: Continuing the momentum of digital transformation, the DN division successfully installed an additional 873,740 smart meters in 2023, surpassing the target of 600,000 units. This expansion brings the total to over 3.5 million smart meters across the Klang Valley, Melaka, Kedah, Johor, and Penang, facilitating improved customer engagement and energy management. The rollout of Distribution Automation (DA) has been pivotal in enabling automated network control and enhancing rapid supply restoration capabilities. Approximately 4,000 substations were