successes are driven by continuous enhancements in our communications, our proactive approach in issue resolution, and robust digitalisation initiatives that significantly elevate the customer experience. STRATEGY Building upon the foundational vision of the Reimagining TNB strategy, our approach remains unwaveringly rooted in the Energy Transition (ET) Plan we set forth in 2022. Our transformational journey continue in 2023 when we refresh our Reimagining TNB 2.0 by structuring around three key strategic pillars. They function as the primary drivers in our shift from a fossil-based energy mix to cleaner, more sustainable energy sources. These three pillars are supported by six core enabling functions that include policy advocacy, which helps us to navigate the regulatory landscape that TNB operates in. Energy Usage Energy Vector Energy Sources Deliver Clean Generation • RenewableCapacity Growth • Carbon Management • Coal Generation Capacity Reduction Develop Energy Transition Network • Smart Grid • Hydrogen • Energy Storage Dynamic Energy Solutions • Electrification • Energy Efficiency • Prosumers • Digital platforms The inaugural ET Conference 2023 which was held in Malaysia from 28-29 August 2023, emerged as the largest gathering dedicated to energy transition in the region. Hosted by TNB, the conference attracted more than 4,000 delegates from over 16 countries and featured 68 conference speakers during the two days of insightful sessions. The conference became the launchpad for one of Malaysia’s most important energy transition blueprints, namely the National Energy Transition Roadmap, which was launched by Malaysia’s Prime Minister, YAB Dato’ Seri Anwar bin Ibrahim. With the world moving in unison towards achieving net zero targets, the conference focused on the future of energy, green mobility, sustainable cities, digitalisation and data infrastructure. The event developed into a unifying platform for thought leaders, experts, industry players, policymakers, and communities across the energy value chain