the basis of our Sustainability Statement. The respective indicators facilitate the monitoring and measurement of our sustainability performance. The following is a summary of critical updates to the TNB Materiality Matrix FY2023 as compared to FY2022: • Matters related to “Customer Experience and Satisfaction”, previously disclosed as a sub-topic in “Responsible Business and Financial Performance”, are now a separate material matter highlighting increasing customer expectations towards accelerating energy transition and energy efficiency. • “Energy Transition and Innovation” and “Climate Change and Emission” remain key priorities for stakeholders and TNB. • “Environmental Management” has shifted to a slightly lower priority for TNB. Environmental matters relating to emissions, water, and waste form part of our energy transition, as well as climate change material matters and strategy. • “Responsible Business and FinancialPerformance” has shifted to a higher priority, reflecting our strategy and focus on responsibly balancing the energy trilemma. • Considering TNB’s business strategy (Reimagining TNB and TNB ET Plan) and strategic Risks. • Gap assessment input from: o Stakeholder groups o ESG Pathway to ‘A’ and Beyond project team o External benchmark • Obtain feedback from identified personnel from business entities, overseeing and directly engaging with external or internal stakeholder groups to prioritise the relative importance of material matters from the perspective of stakeholder groups and their impact on TNB. • Review the prioritisation of the material matters in the matrix. • Deliberation and validation by SETC of the reviewed TNB Materiality Matrix. • Approval by the TNB BOD of the reviewed TNB Materiality Matrix. Identification Validation Prioritisation 1 2 3 (2) Energy Transition and Innovation (6) Environmental Management (3) Climate Change and Emission (8) Community Development and Human Rights (11) Employment Culture (5) Safety, Health and Well-being (9) Sustainable and Responsible Supply Chain