achieved 85% vendor satisfaction. Supply Chain Management No Metric Bursa Ind. Unit 2021 2022 2023 Targets Supply Chain Management 1 Proportion of spending on local suppliers* C7(a) 2 % of spend on local suppliers % 97.90 95.10 46.45* >35%** 3 T otal spend on local suppliers RM bill 9.82 10.38 17.18 * Data disclosed for FY2023 is based on spend under TNB Group extracted from TNB Enterprise Resource Management (ERM) system, including fuel purchases. All internal spends between TNB Business Entities are excluded. Previous years (2021 and 2022) data were disclosed based on spending under TNB company and subsidiaries TPG SB, TNB Retail SB and TNB Renewables SB. All fuel-related purchases were excluded. The data also includes internal spends between TNB Business Entities. ** Target is for TNB Group’sspend on local suppliers registered in TNB’s procurement system. The PCD integrates work processes. It accelerates procurement lead time by providing visibility, traceability and transparency of transactions while improving governance and compliance with regulatory requirements. We implemented six (6) key modules: Sourcing Management, Scrap Management, Material Management, Product Inspection Management, Logistic Management & Customer Interactive Portal. In 2023, the system processed approximately 4,900 sourcing requests. Procurement Cycle Digitalisation (PCD) Since 2018, RPA has been implemented for the issuance of purchase orders to appointed contractors under the KKB and KPB programmes. This system promotes the fair award of works and services to these contractors. In 2023, the RPA issued approximately 35,000 purchase orders. Robotic Process Automation (RPA) OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS TENAGA NASIONAL BERHAD Integrated Annual Report 2023 100 As we focus on better customer experience through digitalisation, we continue to strategically safeguard our Information Technology (IT) and Operational Technology (OT) systems. Through these systems, we enable a reliable and secure supply of