with over 10,325 total users and 194,254 connected customer accounts. The year also saw exceptional growth in followership in TNB’s social media platforms experience, registering a 15% increase and achieving a reach of over 205.2 million across all social media platforms. The success in our digital engagement is indicative of the division’s ability to connect with our customers, offering solutions and energy efficiency tips that for the first time, ranked among the top 10 posts of the year. Lastly, TNB’s very own Malaysia Energy Literacy Programme (MELP) was officially launched as a national-level initiative in March 2023. It aims to enhance energy literacy among Malaysians by educating the public on the significance of energy management and conservation. T o further embed energy literacy into the younger generation, TNB, throughits Universiti Tenaga Nasional has collaborated with Universiti Kebangsaan Malaysia to incorporate energy literacy modules within the academic curriculum of tertiary level programmes. We believe that MELP’s elevation to a national programme underscores its vital contribution to the country’s energy transition journey, aligning with the objectives of the NETR. NON-REGULATED BUSINESS Our subsidiaries play an important role across the ET value chain by providing services to our customers directly or as TNB’s delivery partner. Their roles are vital to ensure the customer experience is always at its best, while helping deliver TNB’s aspiration to be a leading provider of sustainable energy solutions. ACHIEVING OUR STRATEGIC AMBITIONS Large-Scale SolarTransborderInternetGatewayDataCentreConnectivityTransformerMVPSCablesEnergyEfficiencySolarRooftopDistrictCoolingSystemDigitalConnectivity GET mREC Charge Point Operator EV Charger Compact Substation Unit Renewable Energy PMU: Transmission Main Intake GET: Green Energy Tariff PPU: Main Distribution Substation mREC: Malaysia Renewable Energy Certificate MVPS: Medium Voltage Prefabrication Substation Grid Connectivity Digital Connectivity Cooling