consumption of 4,181MWh Green Electricity Tariff (GET) GSPARX enables customers to install solar PV without any upfront costs, allowing customers to realise savings through self- consumption. In FY2023, 442 new contracts were secured by commercial and industrial customers through SARE with a total contracted capacity of 144MWp Rooftop Solar PV (GSPARX) SARE is a tripartite agreement between the asset owner, TNB as the billing agent and the customer. It allows customers to enjoy solar energy generated by the solar PV system installed at their premises without the need to pay for the system Supply Agreement for Renewable Energy (SARE) SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS SUSTAINABILITY STATEMENT Sec 3 89 In 2023, we recorded a Customer Satisfaction Index (CSI) score of 88% and an overall Customer Experience Index (CEI) scoreof 95%. The CEI data provides insights into customer satisfaction and their experiences across various digital and on-site customer service platforms. We also registered an increase in customer interaction through our digital platforms such as the myTNB app, from 90.8% in 2022 to 91.7%. Through these interactions, we achieved an impressive 90.59% score (5-star rating). Our customers are provided with multiple platforms, such as TNB Careline’s official Facebook page and one-stop call management centre (15454), to channel their suggestions, requests, complaints and questions. We are committed to responding to all feedback and recorded a 99.7% resolution rate in 2023, in accordance with the Minimum Service Level regulated by the Energy Commission. Enhancing Customer Satisfaction CSI (%) 2023 88 2020 86 2019 81 2022 87 2021 87 CEI (%) Overall score 95 Careline 96 Kedai Tenaga 96 myTNB portal 91 myTNB App 96 2023 6,742,081 2020 3,112,487 2019 988,311 2022 6,294,064 2021 5,567,409 Number of Customers Subscribed to myTNB Customer Interaction Channels (Digital/Non-Digital) (%) Digital Platform Non Digital Platform 2023 8.3 91.7 2020 13.0 87.0 2019 20.9 79.1 2022 9.2 90.8 2021 10.1 89.9 No