express payment of electricity bills without needing to log in. Business Continuity Management The TNB Business Continuity Management (BCM) Framework was developed in alignment with ISO 22301:2019 ‘Security and Resilience - Business Continuity Management Systems’. The framework provides a structured approach in managing business continuity in the Group that enables prompt, coordinated and effective response to a crisis and maintain continuity of essential activities as well as protecting human life, assets, reputation and the environment. The framework is the focal point of reference for TNB business entities to formulate and implement business continuity strategies tailored to respective business objectives and critical functions. The robustness of the TNB Corporate Crisis Command Structure, of which the President/CEO and TNB Management are members, is tested annually through planned drills and is activatedto manage potential or declared crises in accordance with the Corporate TNB BCM document. Improvements identified in post-mortems are implemented to enhance capabilities, preparedness and resiliency. Additionally, drills of various scenarios are collaboratively conducted by TNB business entities to enhance coordination and effective response. In the year under review, specific business continuity plans were developed and tested to ensure available and reliable electricity supply throughout the period of the Malaysian state elections at Selangor, Kelantan, Terengganu, Negeri Sembilan, Kedah, and Penang following the dissolution of respective state assemblies. T o further strengthen prompt and coordinated response during crises that affect the nation, strategic engagements were carried out with relevant government agencies such as the National Disaster Management Agency (NADMA) via courtesy visits and joint drills. Notable outcomes in the fiscal year are the successful desktop drills conducted in collaboration with NADMA based on a dam safety scenario and with the Majlis Keselamatan Negara (MKN) based on a