its rightful levels based on criticality and sensitivity 5 Enriching our cybersecurity situational awareness and knowledge of threats through up-to-date threat intelligence 3 Publication of 22 Discover ICT newsletters in 2023 as well as onsite and virtual engagements to educate employees on cybersecurity risks and mitigations 6 Our cybersecurity operating model includes robust initiatives to heighten our vigilance and enhance our cybersecurity management. The following initiatives, among others, are testament to our commitment to placing a high priority on cybersecurity: No Metric Bursa Ind. Unit 2021 2022 2023 Targets Customer Experience and Satisfaction 1 Number of substantiated complaints concerning breaches of customer privacy and loss of customer data C8 (a) Number - - 0 Zero complaints Reinforcing best practices OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS TENAGA NASIONAL BERHADIntegrated Annual Report 2023 102 TNB firmly believes that every individual deserves equal opportunities and a supportive work environment. At TNB, we actively promote a culture of respect, understanding and acceptance. MM 11 Employment Culture We strive to create an inclusive workplace where all employees can thrive and contribute their unique perspectives and talents. Reimagining Culture (RC) was established to define our core values and culture - Integrity, Collaboration, Professionalism, Customer-centricity, Forward Thinking and Mindfulness - that drive our business transformation along with the development of a high-performance culture. As part of embracing Mindfulness, we are respectful and compassionate to others and the environment while protecting the safety and promoting the well-being of our people and the public. TNB is dedicated to fostering equal opportunities and a supportive work environment for every individual. We actively cultivate a culture of respect, understanding and acceptance, striving to create an inclusive workplace where all employees can thrive, bringing their unique perspectives and