their offerings, smart solutions, solar solutions and platform solutions) • Customer experience and service delivery • Accessible, affordable and reliable supply of electricity • Regulated and non-regulated innovative solutions • Customer education on energy literacy and renewable energy • Customer take-up rates on green/sustainable solutions • Matters related to Personal Data Protection Act (PDPA) compliance Areas of Interest or Concern • Customer Experience and Satisfaction, pages 87-89 • Reliable Energy and Fair Tariffs, pages 77-78 • Energy Transition and Innovation, pages 68-71 • Cybersecurity Management, pages 100-101 Our Response OUR SUSTAINABILITY AGENDA IS FOCUSED ON WHAT MATTERS TO OUR STAKEHOLDERS EMPLOYEES TNB Group has 34,543 full-time employees (contractors excluded). T ownhall sessions Turun padang, brown-bag sessions and other outreach programmes Online portal (intranet), newsletters, emails and digital boards Employeesurvey One-to-one engagements Social platform activities Corporate Social Responsibility (CSR) Webinars Engagement Plaftorm • Performance, rewards, and benefits • Health and safety • Employee well-being and workplace culture • Talent and skills development • Employee satisfaction • TNB strategies and initiatives Areas of Interest or Concern • Employment Culture, pages 102-106 • Safety, Health and Well-being, pages 79-81 • Community Development and Human Rights, pages 90-94 Our Response SUSTAINABILITY STATEMENT Sec 3 61 All the time Ongoing As needed Quarterly Annually Biannually Legend: MATERIALITY ASSESSMENT OUR SUSTAINABILITY AGENDA IS FOCUSED ON WHAT MATTERS TO OUR STAKEHOLDERS INVESTORS Institutional and retail investors, analysts and potential investors with interest. Quarterly and Full Year Financial Results disclosures One-to-one engagement/group meetings with the investment community Investor conferences and Non-Deal Roadshows Annual General Meeting TNB corporate website’s Investor Relations section Bursa filings and Press Releases Annual Integrated Report and Sustainability