AMI plays a foundational role in managing a complex energy value chain and facilitates energy transition and customer empowerment through network visibility. Since the AMI project deployment, 3,549,489 smart meters have been installed, mainly in the Klang Valley, Melaka, Kedah and Penang. In 2023, an additional 873,740 smart meters were installed, exceeding our target of 600,000 units. TNB is mandated to roll out AMI and smart meters to more than 9 million Ordinary Power Customers (OPC) in Peninsular Malaysia through year 2027 and beyond. Customers with smart meters can gain insights into their energy consumption through half-hourly energy usage analysis. The granular information provided by smart meters benefits our customers and empowers our operations to pinpoint grid issues and understand consumer behaviours for more effective service delivery. By providingaccess to this information through the myTNB mobile app and myTNB Portal, customers acquire the ability to optimise their energy consumption, leading to reduced costs and minimised environmental impacts. Network Monitoring and Control Key efforts to enhance real-time network monitoring and control include Distribution Automation and voltage and reactive power management. For more information on energy sources, refer to the narrative in MM3 (Climate Change and Emissions) on pages 72-76. Energy Vector Energy Sources SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Distribution Automation (DA) The DA Project facilitates automated network control and expedites rapid supply restoration. The project’s objective is to progressively install DA systems in 41% of Peninsular Malaysia’s total substations by the end of 2024, 64% by the end of 2027, and 84% by the end of 2030. In 2023 alone, the DA Project successfully installed and commissioned 4,002 substations that serve approximately 2.6 million customers. This brings our total DA installations since 2014 to approximately 28,340 distribution substations, covering 34% of Peninsular Malaysia’s total distribution