to the efforts of our employees in upholding world-class standards of operational excellence in the operation and maintenance of our electricity supply infrastructure. With regards to the safety and well-being of our employees and contractors, our Loss Time Injury Frequency (LTIF) was 0.74, a slight improvement from the 0.82 recorded in 2022. In 2023, we recorded the unfortunate loss of four lives - three employees and one contractor. We understand the gravity of the situation and are taking all the necessary preventive measures to ensure the safety of everyone with the enforcement of Tenaga Safety Culture and Life Saving Rules. PERFORMANCE HIGHLIGHTS Malaysia’s economy continue its growth trajectory in 2023 at a moderated pace of 3.7% compared to the robust 8.7% in 2022. The economic expansion was similarly reflectedin the rise of Malaysia’s electricity demand of 3.8% year-on-year (YOY) in Peninsular Malaysia and Sabah. FROM OUR LEADERSHIP Sec 2 33 Our aspiration has always been clear: to lead as a provider of sustainable energy solutions in Malaysia and expand our impact internationally. We have made substantive progress across each strategic pillar, ensuring that our progress aligns with the nation’s mission as outlined within key policy documents like the National Energy Transition Roadmap (NETR). The full details of our strategic progress can be found in the Achieving our Strategic Ambitions section of this Integrated Report. Our leadership position as the key driver in Energy Transition was further entrenched by the outcomes of the inaugural Energy Transition Conference 2023. The conference highlighted our thought leadership capabilities and unlocked a slew of business opportunities, initiatives and collaborations that have propelled Malaysia’s Energy Transition (ET) journey forward significantly. CEO’S STRATEGIC & OPERATIONAL REVIEW On the customer front, our relentless pursuit of excellence has paid off, and in 2023, we achieved the highest recorded Customer Satisfaction Index (CSI) score of 88%. This