by MACC. Tenaga Safety Culture The Tenaga Safety Culture Programme aims to inculcate safety as part of the everyday working culture, transforming it from a mere compliance activity. It is based on four core behaviours, which are ‘Assess’, ‘Comply’, ‘Intervene’ and ‘Actively Caring’. Various initiatives have been implemented such as the TNB Life Saving Rules (LSR) that has been in effect since 2017. These rules are intended to preserve the lives of employees and contractors, and mitigate the risk of serious injuries within the work environment. The LSR implementation includes consequence management as part of our internal controls. STATEMENT ON RISK MANAGEMENT AND INTERNAL CONTROL Management Information Systems Leveraging on information and communication technology is vital in promoting effective and efficient business operations as well as timely and accuratecommunication with internal and external stakeholders. Examples of key information systems utilised by the Group for that purpose are: Super User Privilege Management and Governance, Risk and Compliance systems have been implemented to control and govern access to core systems and servers. This is to ensure that access to critical information systems and confidential information is adequately monitored and controlled. Annual disaster recovery tests are carried out at the data centres and ICT security assessments are regularly carried out on systems at the business entities. In addition, various enhancements are implemented to strengthen cyber security for Information Technology and Operational Technology systems. In the event of system failure, various mitigations are in place to minimise disruption to operations. Enterprise Resource Management System (ERMS) Enterprise Human Resources Management System (EHRMS) Supervisory Control and Data Acquisition System (SCADA) TNB Outage Management Systems (TOMS) Billing Customer Relationship Management (BCRM) Employee Self Service (ESS) CREATING VALUE THROUGH STRONG GOVERNANCE Sec 4 191 The Stop Work Intervention