GLP programme as we seek to foster a supportive and collaborative environment for industry growth. Moving forward, we will be focused on rolling out the necessary network infrastructure upgrades to support these data centres. Grid Division will proactively undertake a large-scale 100MW/400MWh BESS, first of its kind project in the country, which will serve as a key enabler for the Develop Energy Transition Network, while implementing various grid modernisation and digitalisation initiatives to improve its operational efficiency and accelerate its maturity in alignment to its Smart Green Utility Framework (SGUF). The new 1,500MW TNB-EGAT interconnection project will undergo approval processes with Suruhanjaya Tenaga for implementation in Regulatory Period 4. Meanwhile, new Terms of Reference for project implementation and a revised System Integration Agreement for the TNB-EGAT interconnection are targetedto be finalised by 2024. FROM OUR LEADERSHIP Sec 2 45 ACHIEVING OUR STRATEGIC AMBITIONS In line with our Reimagining TNB 2.0’s “Dynamic Energy Solutions” pillar and the objectives set forth in the TNB Energy Transition (ET) Plan, Retail Division plays a pivotal role in providing our customers with essential solutions and services. This role is supported by an ambitious transformation programme that comprises of 12 strategic initiatives aimed at delivering long-term value creation for our Customers, People, and Shareholders. We focus on prioritising customer-centricity and fostering strong partnerships with our Retail Partners to deliver unparalleled customer experiences and solidify our status as the Retailer of Choice. T o prepare our Retail business model for the future, we nurture our talents with innovative and sustainable values through Retail Academy, empowering them to drive change and innovation. Recognising our employees as a significant asset, we continually invest in their development to tap into their full potential. In 2023, the Retail Division succeeded in providing outstanding service to over 10.16