stakeholders such as Persatuan Rakan Niaga Strategik Malaysia (PERNISMA) and Persatuan Usahawan Tenaga Malaysia (PUTM), through various communication channels: • Face-to-face engagements - Business Partnership Retreat, Opportunity Day, and dialogues, including sessions with the TNB top management • Social media platforms • Procurement Cycle Digitalisation Rangers - inquiries about the e-tendering system. • Sistem Maklumbalas Bahan (SMB) is a two-way communication platform for defects and warranty review. In 2023, 585 SMB tickets were raised and addressed Vendor Communication Channel We continued implementing the Contractor Assessment and Supplier Evaluation (CASE) as a dynamic and transparent tool for vendor performance monitoring and evaluation. Vendors with ratings below three will be notified and engaged in performance improvement. CASE results are key input for assessing vendor selection. Vendor Performance Evaluation Vendor Capability BuildingVendor Opportunities Vendor Development Programme Activities for 2023 Category Strategy Retreat 2023: TNB and Vendor Business Partnership (Session1) Engagementsessionwith RakanNiagaStrategikPulauPinang Dialogue session between President/ CEO of TNB and PERNISMA Teh Tarik Session with TNB’s Chief Procurement Officer with PERNISMA TNB & Vendor Business Opportunity Day (Session 2) Discussion between TNB’s Procurement & Supply Chain department and PUTM Bengkel Penambahbaikan Programme Pengilang dan Kontraktor TNB with PUTM 7 February 2023 4 July 2023 24 August 2023 4 September 2023 21 September 2023 11 October 2023 10 October 2023 Half-Yearly Quarterly Meeting As and when required Quarterly Meeting Half-Yearly As and when required As and when required SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS SUSTAINABILITY STATEMENT Sec 3 97 We leverage digitalisation to propel us towards a more efficient and streamlined approach, reducing reliance on manual systems and saving valuable time in our procurement operations. Digitalisation for Sustainable Supply Chain We continue to