our business operations, leveraging their scalability and accessibility advantages. T o ensure our data security and privacy are of the highest standards, we ensure that these service providers comply with related international standards, such as ISO/IEC 27017, ISO/IEC 27018 and Service Organization Control Type 2 (SOC 2). We have established an Enterprise Data Governance (EDG) framework to ensure consistent management of information systems throughout the Group and for the safe handling of data sharing in compliance with the PDPA. Being a responsible company that processes data for 10.14 million customers, a comprehensive process is in place to handle the potential loss of private customer data. Continuous data analysis is conducted to identify and rectify errors found in customer data in line with established policies and procedures. Other control measuresinclude the utilisation of electronic Know Your Customer and digital signature solutions. In 2023, a PDPA e-learning module specifically tailored for Retail and Small Medium Enterprise and Residential employees was launched. The cybersecurity management of our Information and Communications Technology (ICT) assets and services is governed by the TNB ICT Security Policy and ICT Code of Practice. The policy and code of practice ensure our employees are aware of their respective responsibilities and obligations in protecting the confidentiality, integrity, availability and authenticity of our ICT assets in the execution of day-to-day business operations. We conduct around-the-clock monitoring of cyber threats to our systems to ensure the reliability of electricity supply and to protect company data, including the personal data of our customers. We are presently accredited with globally recognised cybersecurity standards, specifically the ISO/ IEC 27001:2013 Information Security Management System for TNB’s key point installations and data centres. We also adopt IEC 62443 best practices that address cybersecurity mitigations for OT in automation and control