Corporate Structure 22 Our International Footprint 24 Scope and Basis 56 Sustainability Governance 58 Materiality Assessment 60 Sustainability Disclosures on Material Matters 65 MM1 Responsible Business and Financial Performance MM2 Energy Transition and Innovation MM3 Climate Change and Emissions MM4 Reliable Energy and Fair Tariff MM5 Safety, Health and Well-being MM6 Environmental Management MM7 Customer Experience and Satisfaction MM8 Community Development and Human Rights MM9 Sustainable and Responsible Supply Chain MM10 Cybersecurity Management MM11 Employment Culture Our Response to Climate Change 107 Performance Table 113 Statement of Assurance for FY2023 Sustainability Statement 116 Bursa Malaysia Common Sustainability Matters and Indicators 117 SUSTAINABILITY STATEMENT 03 CREATING VALUE THROUGH STRONG GOVERNANCE Our Board at a Glance 119 BoardofDirectors’Profile 120 Senior Management at a Glance 134 Senior Management Profile 136 Organisational Structure143 Chairman’s Introduction to Corporate Governance 144 Board Leadership & Effectiveness 147 Effective Audit and Risk Management 165 IntegrityinCorporateReportingand MeaningfulRelationshipwithStakeholders176 Statement on Risk Management and Internal Control 183 Additional Compliance Information 192 04 Corporate Information 370 Statistics of Shareholdings 371 Net Book Value of Land and Buildings 374 Notice of the 34th Annual General Meeting 375 StatementAccompanyingNoticeofthe 34thAnnualGeneralMeeting380 Proxy Form ADDITIONAL INFORMATION 06 Directors’ Report 196 Consolidated Statement of Financial Position 202 Consolidated Statement of Profit or Loss 204 Consolidated Statement of Comprehensive Income 205 Consolidated Statement of Changes in Equity 206 Consolidated Statement of Cash Flows 209 Notes to the Financial Statements 213 Statement by Directors 363 Statutory Declaration 363 Independent Auditors’ Report 364 FINANCIAL STATEMENTS 05 Chairman’s Letter to Shareholders 28 CEO’s Strategic & Operational Review 32 Achieving Our Strategic Ambitions 38 •