They insisted that I watch the videos of a frustrated vet named Dominic, who showed them how hard it was to use the current site to sign up for benefits. Dominic was then delighted to see the prototype that the Digital Service at VA had created to make it easier.
Walisisitiza kwamba mimi kuangalia video ya daktari frustrated aitwaye Dominic, ambaye alionyesha yao jinsi ngumu ilikuwa kutumia tovuti ya sasa ishara kwa ajili ya faida. Dominic wakati huo alikuwa furaha kuona mfano kwamba Huduma Digital utafutaji VA alikuwa kuundwa ili iwe rahisi.