“The frequent and consistent communication with families and residents builds relationships, gives them the opportunity to express themselves and be heard, and involves them in the process of planning individualized care and problem-solving,” says Brenda.
“”Mara kwa mara na thabiti mawasiliano na familia na wakazi hujenga mahusiano, inawapa nafasi ya kujieleza na kusikilizwa, na inahusisha yao katika mchakato wa mipango ya huduma ya mtu mmoja mmoja na utatuzi wa matatizo,”” anasema Brenda.