GUEST: While chatbots have been around since the early 90’s, this year they became completely synonymous with Facebook Messenger. Facebook brought automated, chat-based customer service into the mainstream at a time when businesses and buyers are obsessed with improving the customer experience. This technology will be transformative.
GUEST: Wakati chatbots wamekuwa karibu tangu mapema 90, mwaka huu wakawa kabisa sawa na Facebook Mtume. Picha kuletwa automatiska, kuzungumza makao huduma kwa wateja katika tawala wakati wafanyabiashara na wanunuzi ni Obsessed na kuboresha uzoefu wateja. teknolojia hii itakuwa kuleta mabadiliko.