For companies to survive, they must keep customers satisfied and, therefore, a quick and accurate response to inquiries such as the price of a product or the expected delivery date of a shipment is important to the sales process.
Kwa makampuni ya kuishi, ni lazima kuweka wateja ameridhika na kwa hiyo, majibu ya haraka na sahihi kwa maswali kama vile bei ya bidhaa au inatarajiwa tarehe ya kujifungua ya usafirishaji ni muhimu mchakato wa mauzo.