This qualitative information has been entered into a database (Atlas.ti) and extensively coded (over 500 codes) on a variety of subjects focusing on citizen agency, the three public service sectors of interest, as well as on the interaction between citizens and authorities, and the result of the interaction.
Aidha, zaidi ya nusu ya wananchi wanaamini kwamba kuna uwezekano wa kupatikana kwa taarifa muhimu kama zifuatazo: Namna ya kusajili uzazi (71%), namna ya kutoa taarifa juu ya kituo cha maji kilichoharibika (63%), na namna ya kutoa taarifa juu ya vitendo vya rushwa (56%).