This caused much soul-searching about what quality actually means to a customer and many companies became resigned to designing a product to be simply ‘just good enough and no more’.
Hii husababishwa gani roho-kutafuta juu ya nini quality kweli ina maana kwa wateja na makampuni mengi akawa kujiuzulu kwa kubuni bidhaa kwa kuwa tu 'nzuri tu ya kutosha na hakuna zaidi'.