Other reasons for the relatively low levels of action in relation to high levels of dissatisfaction could be a lack of awareness of the means and tools of engagement open to citizens, or the belief that it would not make a difference.
Sababu nyingine ni ari ndogo ya kuchukua hatua kushughulikia masuala yasiyoridhisha inaweza kuhusishwa na hali ya wananchi kutojua njia/fursa na nyenzo zilizopo na zilizo wazi kwao, au ile imani ya kwamba huenda ushiriki wao unaweza usibadilishe chochote.