It is important to note that these data show citizens’ perceptions of services and do not necessarily represent any hard improvements. Similarly, almost all citizens (95%) say that civil servants in service delivery, like doctors and teachers, as well as administrative civil servants have become more accountable and efficient.
Ni vema ikafahamika kuwa takwimu hizi zinaonyesha mitazamo na maoni ya wananchi kuhusu huduma za umma na siyo lazima ikawa ndiyo hali halisi ya mabadiliko kwenye huduma hizo. Vilevile, karibu wananchi wote (asilimia 95) wanasema watumishi wa umma wanaotoa huduma, kama madaktari, walimu, pamoja na maofisa tawala wa umma wamekuwa wakiwajibika zaidi.