Interestingly, such optimism is not based on experience as more than 8 out of 10 citizens report that they have never been to their water supply office, public primary school, local health facility or local government offices to seek information.
Cha kushangaza ni kwamba imani hiyo haitokani na uzoefu wao kwani zaidi ya wananchi 8 kati ya 10 waliohojiwa hawajawahi kufika kwenye ofisi ya mamlaka za maji, shule za msingi za umma, vituo vya afya, wala ofisi za serikali za mitaa kutafuta taarifa zozote.