"The cabin crew reported that they secured the cabin and instructed the passengers in accordance with their emergency descent procedures." The interim report made no comment on how the cabin crew's handling of the incident which was heavily criticized following the incident. Passengers said the crew exacerbated the ordeal with a panicked response. Perth woman Leah told Australian media following the incident that she thought she was going to die. "I actually picked up my phone and sent a text message to my family, just hoping that they would get it," she said. "We were all pretty much saying goodbye to each other. It was really upsetting. "The masks fell down and everybody started panicking. Nobody told us what was going on." The ATSB found that a faulty cabin pressure controller was responsible.
ប្រធានាធិបតីរូបនេះ បានសង្កត់ ធ្ងន់ ទៀតថា «មិនតែប៉ុណ្ណោះ យើងក៏អរគុណ ដល់ការវាយប្រហារ នាពេលថ្មីនេះ ពីសំណាក់អ៊ីស្រាអែល សហរដ្ឋអាមេរិក អង់គ្លេស និងបារាំង ផងដែរ ដ្បិតវាធ្វើឱ្យ យើងប្រាកដ នៅក្នុងចិត្តថា ត្រូវតែពង្រឹង សមត្ថភាព ប្រព័ន្ធការពារ ដែនអាកាស ហើយវាគឺជារឿង តែមួយគត់ ដែលយើងអាច ធ្វើបាន និងកំពុងធ្វើ»។