يُعين لكل زبون عامل اجتماعي وموجه اجتماعي ممرض، ويقوم هؤلاء بدعم الزبون في عملية التوطين وتعزيز سيطرته على الحياة.
A personal social worker, a social counsellor and a public health nurse are assigned to every customer and they support the customer during integration and help with increasing their own life management.