In September 2002, as a result of continuing pressure, Utell informed its Cuban counterpart that because it was a subsidiary of a United States company and on the recommendation of its legal department, it was obliged to terminate all dealings with hotels in Cuba, effective immediately.
En septiembre del 2002, a consecuencia de la continua presión, Utell informó a su contraparte cubana, que al ser una subsidiaria de una compañía norteamericana y por recomendaciones de su departamento legal, se veía obligada a terminar toda relación con hoteles en Cuba, lo cual se hizo efectivo de inmediato.