وفيما يتعلق بالمستوى الدراسي لمقدمي الشكاوى، حدثت زيادة ملحوظة في المواطنين من الجنسين الحاصلين على المستوى الابتدائي.
As far as the educational level of complainants is concerned, there has been a significant increase in the number of citizens, both male and female, who have an elementary level of education.