Mr. Alexander Kushtuev, Deputy Director General, ROSTELECOM, Russian Federation, pointed out to the one of the serious problems associated with electronic services, namely: securing confidence and trust among all the players, including consumers of e-services.
M. Alexander Kushtuev a relevé l'un des principaux problèmes liés aux services électroniques: comment gagner et garder la confiance de l'ensemble des acteurs, notamment les consommateurs de services.