Whakarāpopototia te tuhinga:  Kua puta he urupare kino ki a United Airlines i muri i tana whakapae i ngana tetahi kaitiaki rererangi ki te akiaki ia ia ki te hipoki i a ia e whangai ana i tana tama e rima marama te pakeke. I kii a Kristen Hilderman, no Vancouver, i maka e tetahi kaimahi tane he kopare ki tana tahu i te wa e rere ana te rererangi ki te papa rererangi o George Bush Intercontinental Airport i Houston. E ai ki a Mrs Hilderman, i puta te kaupapa i mua i ētahi atu kaihaereere, ā, i whakama, i riri hoki ia. I kii tetahi whaea whangai i te United Airlines i ngana te kaikawe rererangi ki te hipoki i a ia (whakaahua konae) He nui te tautoko a te kairipoata i runga ipurangi i muri i tana tweet mo tana wheako i te Ratapu kua hipa i te urupare riri mai i etahi atu kaiwhakamahi Twitter. I kii ia he kaimahi o United Airlines i whakapā atu ki a ia ma te waea inanahi i tono mihi mo te "whakawhanaungatanga" me te oati ki te whai ake i roto i nga haora 48. I te hokinga mai o ngā Hilderman ki Vancouver i muri i te hararei i Costa Rica, ā, i te wāhanga whakamutunga o to rātau haerenga i te wā i puta ai te tūtukitanga. E ai ki a Mrs Hilderman, i mau i a ia tētahi topeke whāngai i te wā i whakatata mai ai te kaitiaki rererangi, ā, ka ui ki tana tāne, ki a Luc, mēnā e haere tahi ana rāua. I whakairihia e Kristen Hilderman he reta me tenei tweet, i puta ai te riri ki a United Airlines. I tuhia e ia i roto i te reta i whakairihia ki Twitter: <unk>Kua whakahoki mai taku tahu <unk>Ae<unk> ana ka maka e te kaikawe rererangi he kopare ki a ia (kaore ano i hoatu ki a ia, engari i maka ki a ia) ka mea ngawari, <unk>Na konei, awhina ia ia.<unk> He kopare taku i raro i taku tamaiti, he kopare hoki kei runga i oku turi, ā, he wera, he pōhēhē te rererangi... i hiahia ia kia hipoki au i ahau. <unk>Kua whero au, ā, ko ngā kaihihi e karapoti ana i a mātou e titiro ana ki a mātou me ō rātou waha e tuwhera ana. I wiri au i te wā e haere mai ana te kaitiaki rererangi ki muri i a mātau, ā, ka mea au, "Awhina mai ki te aha?" I whakapā atu a United Airlines ki a Kristen Hilderman i runga i a Twitter i muri i tana tweet mo tana wheako. I kii te whaea o Vancouver kua oati a United Airlines ki te whakautu ki tana amuamu. I kii a Mrs Hilderman i kii ano ia...
I rere a Kristen Hilderman mai i Houston ki Vancouver me tōna whānau. I kii ia kei te whangai ia i tana tama i te wa e rere ana te rererangi ki te ara rere. E ai ki a ia, i maka e tētahi kaitiaki rererangi tētahi pōtae ki tōna tāne. E kī ana a Mrs Hilderman i kī te kaimahi tāne, 'Kei konei, āwhina i a ia.' I kii ia i mahue ia e whakama ana, e whakama ana, e riri ana hoki. I mihi a United Airlines mo te 'whawheawhe whakamīharo,' i kii ia.