Whakarāpopototia te tuhinga:  I noho te kuia e wiri ana i te manukanuka i muri i te tuku i tētahi pire pūngao e hiahia ana ki te neke atu i te £9,000 - ahakoa ko ia anake te nama ki tana kaiwhakarato pūngao £59. I tukuna he reta ki a Margaret Corey, 72, e British Gas e kii ana kei te whakamahere ratou ki te tango i te moni nui mai i tana putea putea i roto i nga ra. I korerotia ki a ia he nui ake i te £8,000 te nama mo te penehi, neke atu i te £1,000 mo te hiko - 150 nga wa nui atu i te moni i utua e ia. I ohorere a Margaret Corey i muri i tana whiwhinga i ngā nama e rua mai i British Gas mō te £ 9,000 katoa. Ko Mrs Corey, no Fulwood, Lancashire, i mea: 'I mea te reira i ahau £ 8,047 mo te hau me tetahi atu £ 1,259 mo te hiko, a ka tangohia mai i taku kaute i te Maehe 9. I tino ohorere ahau. Mo te OAP e noho ana ki a ia anō, pērā ki au, ka nui te mate ki a koe. He waimarie kei a au he hoa tata pai i haere ahau ki te kite.' I kii a Mrs Corey 'kaore ia e mutu te wiri' i muri i te whakatuwheratanga o te reta, e whakaatu ana i te rereketanga o tana whakaritenga nama tika i muri i tana whakaaetanga ki te utu hou. I tana waea atu ki a British Gas ki te uiui mo te nui, i korerotia ki a ia ko tana pire whakauru me £ 59 te moni. Ka mea ia: 'Ko te tangata i korero ai ahau ki a ia i kii noa iho he tohu. Ka mea ia he torutoru noa iho, ā, he mea āwangawanga tana noho humarie ki taua mea. 'Kei te āwangawanga ahau mō ētahi atu tāngata i whiwhi i ēnei hapa, me te āhua o a rātau whakaaro.' I kii a Mrs Corey i mataku ia ka tangohia aunoa te moni mai i tana kaute i muri i tana whiwhinga i te reta. I tāpiri atu a ia: 'A, mehemea kāore te iwi i te tirotiro i ngā mea pērā i a au, ā, ka whakamātau a British Gas ki te tango i te moni katoa mai i tō rātau pēke? 'E kore e nui te hunga e whai moni pēnei i roto i tō rātou pūkete, nō reira e kore te utu e puta, ā, ka taea e tērā te take i ngā momo raruraru roa.' I kii te kaikorero mo British Gas he hapa motuhake tera. I kii a Leigh Francis: 'I te wa i whakapā mai a Mrs Corey ki a maatau mo tana utu mo te hiko i whakaturia e matou tana mahere utu he. 'Kua whakatikaina e mātau tēnei mea, ā, kua tono mihi atu mātau ki a Mrs Corey mō te raruraru me te raruraru, ā, kua tuku atu ki a ia he tohu pai.'
I hē te whakatakoto pūngao i te mahere utu a te kuia i runga i te waea. Katahi ka tukuna atu ki a ia he pire mo te £ 8,000 mo te penehi me te £ 1,000 mo te hiko. I kii te 72-tau-tau kaore i taea e ia te whakamutu i te wiri i muri i tana whiwhi reta. I wehi ia ka tangohia aunoa te moni i tana pūkete pēke. Kua whakatikatikahia e British Gas te raru me te tono mihi.