Whakarāpopototia te tuhinga:  (CNN) I kawea mai e tētahi atu rerenga tētahi atu amuamu mō tētahi kamupene rererangi e whakararuraru ana i tētahi pāhihi e whāngai ana i tana pēpi. Ko nga whaea e amuamu ana mo nga keehi o nga kaimahi rererangi e aukati ana i a raatau whangai, i te pupuhi ranei, kaore i te hipokina me te haere atu; kei te tweet ratou i o raatau amuamu i roto i nga tohu 140 iti iho ranei, i etahi wa i roto i nga pou maha, i etahi atu waa ka tango whakaahua i nga purongo roa. Ko Kristen Hilderman te māmā hou e kī ana i whakatupatohia ia i a ia e whāngai ana i te u. I hoki mai te whaea o Vancouver ki Kanata mai i te hararei i Costa Rica me tona whanau i te po o te Ratapu, e ai ki tana, he raru i te waahanga whakamutunga o tana haerenga. I whangai a Hilderman i tana tama 5-marama i runga i te United Airlines Flight 438 i te wa e rere ana te waka rererangi i te ara rererangi i mua i te wehenga mai i Houston ki Vancouver. Hei whakaahua i te mea i tupu i muri mai, ka tangohia e ia tētahi pikitia o ana whakamaharatanga kua oti te tuhi, ā, ka whakairihia ki Twitter. "I haere mai tētahi kaitiaki rererangi, ko Keith te ingoa, ki tō mātou rārangi, a ka mea ki taku tāne (ki te reo nui, kia taea ai e te katoa i konei te whakarongo), 'Kei te noho tahi rāua?'" I tuhituhi a Hilderman. I te mea i whakaae tana tahu, e ai ki a Hilderman, ka "riri te kaitiaki rererangi i tetahi kopare ki a ia... ka mea ngawari, 'Katahi HERE, awhina i a ia.' " I tana pātai e rua ki a ia he aha te mea e tika ana kia āwhina ia ki a ia, ka mea ia, i kore te kaitiaki rererangi i whakarongo ki a ia. I tautokohia ia e ngā kaihihi i runga i te waka rererangi, i kī atu ki a ia, kāore rātou i mōhio kei te whāngai ia i te u, tae noa ki te wā i tāpaea atu ai ia e te kaihauturu rererangi. "Kua whāngai au i taku tama i roto i ngā wāhi tūmatanui maha mai i tōna whānautanga, ā, kāore anō tētahi i whakamōhio mai ki a au kia pēnei te mānukanuka me te whakama mō te whāngai i taku pēpi me te kore e hipoki i tōna mahunga", i tuhituhi ia. I kii te kaikorero a United Airlines a Jennifer Dohm i tae atu te kamupene rererangi ki a Hilderman i te po o te Mane ma te Twitter me nga rangatira o te kamupene rererangi "e hiahia ana ki te korero atu ki a ia me to taatau mema o te roopu kia maarama he aha te mea i tupu". "I runga i tā mātou huarahi whānui ki te whāngai pēpi, ka pōwhiri mātou i ngā whaea whāngai i runga i te kaipuke, ā, ka tono mātou ki taua kapa...
E mea ana ngā rangatira o United "e hiahia ana ki te kōrero atu ki a ia me tō mātou mema o te tira" Ka kī tētahi wahine i hiahia tētahi kaitiaki rererangi o United kia hipoki ia i a ia e whāngai ana i te u. Ka whakaaetia e ngā kamupene rererangi nui katoa o U.S. te whāngai i te u, engari kāore ngā kamupene rererangi katoa e tuku ana i ngā kaupapa here ki te ipurangi.