[{'role': 'user', 'content': "Analyze the following clause from a privacy policy and determine if it's fair or unfair. Also identify any privacy practices mentioned: When you use our email support services, we collect your correspondence in order to build up a public knowledge base, which will be available to all users of the site. Your correspondence will most likely not be used verbatim, but paraphrased in an FAQ format. We use the information collected through Video Player product: (I) to communicate with you; (II) to process your requests and transactions; (III) to improve the app; (IV) to customize the services and/or products we provide to you; (V) to assist with our product and service development; (VI) to perform marketing analysis; and (VII) for other purposes related to our business."}, {'role': 'assistant', 'content': 'This clause is unfair. The privacy practices mentioned are: Contact_E_Mail_Address_1stParty.'}]