Multiple SEO companies claiming I have a past-due invoice
Reading stuff like this makes me want to go into the debt collection business. Just send letters to random people demanding money. Sounds like an easy way to make a living. What's your name and address? Just kidding. If they are sending stuff to a Virginia PO Box, close the box with no forwarding address and consider it case closed. If they are targetting you personally in New Hampshire, the best thing to do is to sue proactively before it goes to collection. New Hampshire has strict anti-debt-collection laws. Basically, what you do is go to small claims court and fill out a one-page form. Sue them for $2000, $3000 or whatever is convenient. Do not hire a lawyer. You can do this in 2 hours of your own time. Your grounds are: (1) Violation of the creditor of NH FDCA laws. According to the laws the creditor has to put all kinds of specific stuff in their threat letters. Since they are not doing this, they have violated NH FDCA. Read the FDCA so you know which specific items they are violating. (2) Extortion. Since you do not owe them any money, demanding money from you is extortion which is both criminally and civilly actionable. You sue them for mental anguish due to extortion.  The validity of your claims is irrelevant. You just need to get them in court. There are two possibilities: (A) They fail to show up. In this case you win and they owe you $3000 or whatever. Not only that if they later try to collect from you send a copy of the judgement to the credit bureau or collector or whatever and that is proof you owe them no money. (B) They hire some stooge local lawyer who appears. Accept the court's offer for arbitration. When you go into arbitration with the lawyer tell him you will drop the lawsuit if they send you a check for $500 and a hand-written guarantee from him that you will never hear from his client again. Either way, you come out ahead. By the way, it is absolutely guaranteed that the enemy lawyer will accept your offer in (B) above because the SEO company is already paying him $5000 to show up to answer your lawsuit, and the lawyer does not want to hang around all morning in court waiting for the case to be heard. If he can get out of there in half an hour for only $500 he will do it. -------------------------------UPDATE If all you are getting is calls and the caller refuses to identify themself, then it is definitely an illegal scam. It is illegal in New Hampshire to make collection calls and refuse to full identify who is calling. The phone company has methods for dealing with illegal calls. First you have to file a police report. Then you call Verizon Security at 1-800-518-5507 (or whatever your phone company is). They will trace the call and identify the caller. They you can make a criminal complaint in their jurisdiction unless the call is from Pakistan or something.
I can't speak about the UK, but here in the US, 1% is on the cheap side for professional management.  For example Fidelity will watch your portfolio for that very amount.  I doubt you could claim that they took advantage of her for charging that kind of fee. Given that this is grandma's money, no consultation with the family is necessary. Perhaps she did have dementia at the time of investment, but she was not diagnosed at the time.  If a short time has past between the investment and the diagnosis, I would contact the investment company with the facts.  I would ask (very nicely) that they refund the fee, however, I doubt they under obligation to do so. While I do encourage you to seek legal council, there does not seem to be much of substance to your claim.  The fees are very ordinary or even cheap, and no diagnosis precluded decision making at the time of investment. I understand that most businesses are scared of investing money on SEO as there are tons of ones freelance and Agencies that are not good with SEOs. But i have helped affiliates and Local businesses to gain ranking in Google for their desired keywords. In fact if you search for seo expert europe you will find my agency site number 3 on google. That sends me phone calls from potential buyers who are interested to hire me to do SEO for their business. Think of the possibility of harnesses the online traffic from google reaching your website. I am sure you all will agree with me that online marketing is the best way to attract potential buyers to your business, no matter where you are from Scanned or electronic copies of invoices should be sufficient as long as they are accurate and you can deliver them during an audit. Also, if you have an accountant prepare your taxes you would either need to provide them a copy of the invoices or a summary of them with the corresponding amounts to be claimed. Personally I prefer to print out a paper copy and file that away with that quarter's and year's other tax documents. I do my own taxes and find paper copies handy as I can go through each invoice/receipt and make sure I have entered its information by ticking it. I find that when handling a large number of documents that paper copies are more easy to handle than electronic ones. In the end you will need to use a system that you feel comfortable with and are able to use effectively. "You cannot ""claim back"" VAT. What happens is that if you sell goods with VAT and charge customers VAT, you would have to send that VAT straight to HMRC, but if your business itself paid VAT, then you already paid VAT, so you have to send less.  As an example, if you send an invoice for £10,000 plus £2,000 VAT, and you paid yourself £500 VAT on business related expenses, then you need to send £2,000 - £500 = £1,500 to HMRC.  But if you don't send invoices including VAT, then you owe HMRC £0. Any VAT you paid on business related expenses is lost; HMRC won't pay you money.  BTW. Only VAT on business related expenses can be deducted. So if you want to be ""smart"", register for VAT and get the VAT on your weekly shopping bill refunded, forget it." As a customer I have proof of this happening. I'm an IT manager and have major fluctuations in invoices (of over 60% price changes) that I've had to battle CenturyLink to correct the price. Is there somewhere I can share this with to help the case? Caused about 4 months worth of headaches due to CenturyLink and this would remedy that. W9 is required for any payments. However, in your case - these are not payments, but refunds, i.e.: you're not receiving any income from the company that is subject to tax or withholding rules, you're receiving money that is yours already. I do not think they have a right to demand W9 as a condition of refund, and as Joe suggested - would dispute the charge as fraudulent. Surprised that no one has mentioned **Dun &amp; Bradstreet** yet. A lot of small businesses require a D&amp;B number for various reasons (getting an extended verification SSL cert, applying for government contracts, etc). D&amp;B numbers are *free*, but the D&amp;B sales guys will lie and threaten you about expensive up-sells over the course of many phone calls before you can actually get it. Then once you have the number, they send this bullshit spam saying that your credit report has changed, but you got to pay to know what they're saying about you. Sorry for the rant, just D&amp;B is the scummiest company I've dealt with in a long time. The holdup is from the merchant.  To protect themselves, a merchant requires payment before giving you your purchased item/service. That is why you are charged immediately.  When getting a refund, the same reason applies. The merchant needs to ensure that you are returning the correct item, or that it is still good, or that you are not trying to defraud the merchant in some way. Once the merchant processes that refund, it is all over for them, and they have no recourse later if they find out they were cheated. That is why they wait a while: the delay gives them time to discover any problems.