What actions can I take against a bank for lack of customer service?
Figure out who regulates the bank. Complain to your state banking/consumer affairs department. Complain to your state Attorney General. The Feds regulate most banks too, there are several different agencies, and I believe the way they regulate banks has changed recently. Try contacting the US Comptroller of the Currency. I don't think the verbal confirmation from the branch manager is worth anything, unless you got it in writing it basically never happened. That said, what did you sign exactly? An application? I'd think they would be well within their rights to deny that, no matter what the branch manager said. If you actually signed a binding contract between you and the bank, things would be different but the fact that 'approval' was mentioned suggests that all you and the bank signed was an application and the bank manager made some unreasonable promises he or she doesn't want to be reminded of now. If the complaints department can't get off their collective backsides, a firm but polite letter to the CEO's office might help, or it might end up in the round filing cabinet. But it's worth a try. Other than that, if you are unhappy enough to go through the pain, you can try to remortgage with another bank and end the business relationship with your current bank. You can complain to the Financial Ombudsman Service in Australia.  I've never used them in particular but generally organizations will respond much faster once you get the ombudsman involved. However, since you say they've now kept their promises, the ombudsman is unlikely to do much more than listen sympathetically.
(Assuming in the US) There are several possibilities, but to be honest anyone here is only going to be able to make guesses.  To get the answer, the account holder (your girlfriend) is going to have to contact the bank and ask them directly.      Some possibilities include:  Suspicion of money laundering, suspicion of possible illegal activities in the account (e.g. check kiting), suspicion of possible prohibited activities (not necessarily illegal, but as defined in the account agreement, they may not allow activity related to gambling or pornographic businesses, for example), suspicion of business activity taking place in a non-business account, insufficient KYC (Know Your Customer) information on the account (such as they did not or could not verify required information during the account opening process), a negative ChexSystems report (for example, they found out through ChexSystems she had derogatory information reported on another account at another bank previously), or extended period of time it was overdrafted (usually 30+ days).    I should also add that any bank/credit union has just as much a right to close an account with a customer, as the customer has the right to close their account with the bank/credit union, at any time, without notice.      In *most* cases (although not all), when a bank closes an account, they will send a letter to the address on file for the account beforehand explaining the reasons.  Have her check her mail.      Are you sure the account is actually *closed*, and not just *blocked*?   It could just be in a blocked status due to overdraft or some other reason, which is very different from being closed.      As for where the direct deposit went - if the account is truly closed, then the money is being returned back to the company that initiated the direct deposit - usually takes 2-3 business days.  Your girlfriend will have to contact the company's payroll department to arrange other means of payment, such as a check.      In any case, it's all speculation at this point until the bank can be contacted to find out the real reason why.  (Tip for the future:  Look at switching to a bank that has 24/7 customer service) "Great, I wonder how I the customer will be paying for this. I don't know exactly when it happened or the specifics but BOA lost 500 million in some bad loan or something a while back and a month later started taking on fees to what used to be free services. They started charging 5 dollars for a replacement debit card and other stuff like that. Their explantation for it was ""we have the right to make a profit"" when really it just seems they were covering their asses. Instead of cutting costs internally like an ethical/responsible company would, they make their customers pay for it. As soon as my credit card account goes up for renewal I am done with that bank." "Historically, Banks are mandated to take relatively safe risks with their money.  In exchange, they gain a de-facto permission to invent new money.  They have regulations about what mix of assets they are permitted to own.  Real estate speculation will be in a different category than a mortgage to someone with good credit. Second, mortgages with a secured asset are pretty safe almost all of the time.  That person might stop paying their mortgage, but it is secured; when that happens, the bank gets the secured asset (the right-to-apartment or house or what have you). In a sense, the bank loses only if both the person paying the mortgage is less creditworthy than they look, and the secured asset cannot recoup their losses. In comparison, the person paying the mortgage loses if the secured asset cannot recoup their losses. The bank is buffered from risk two fold.  What more, the bank uses the customer to determine what to invest in. Deciding what to do with money is expensive and hard.  By both having a customer willing to put their good credit on the line and doing due diligence on the apartment, the Bank in effect uses you as a consultant who decides this may be a solid investment.  Much of the risk of failure is on you, so you have lots of incentive to make a good choice. If the Bank was instead deciding which apartment where worth buying, who would decide?  A bank employee, whose bonus this year depends on finding a ""great apartment to invest in?"", but the consequence of a bad choice doesn't show up for many years?  The people selling the bank the apartments? Such a business can exist.  There are real estate companies that take money, and invest it in real estate.  Often the borrow money from Banks secured against their existing real estate and use it to build more real estate.  (Notice the bit about it being secured against existing real estate; things go south, Bank gets stuff). The Bank's indirect investment in that apartment in the current system is covered by appraisals, the seller, the mortgage holder, and the system deciding that the mortgage holder is creditworthy. Banks sell risk.  They lend you money, you go off and do something risky with it, and they get a the low-risk return on investment of your loan.  Multiple such low-risk investments provides them with a relatively dependable stream of money, which they give out to their bondholders, deposit account customers, shareholders or what have you. When you take a mortgage out for that, you are buying risk from the bank.  You are more exposed to the failure of the investment than they are.  They get less return if things go really well." From my experience using PayPal for selling products on eBay (and for the last two, experiences of a friend)...  Can paypal get money from my Bank Account without my authorization. This is assuming they have transferred the funds to me. They can't pull money from your bank account without your authorization. They will, however, take the money from your PayPal account if it's still there, or leave you with a negative balance if you've already withdrawn. They will do this as soon as there is a claim against you and will only release the funds if the investigation ends in your favor. Any money received would first be used to satisfy the negative balance. What actions can paypal takes against me if charge back amount is very high and I don't agree / pay them. They will send it to a collections agency. Is there any case it is going to effect my bank account, i.e. is there any chance paypal can block my bank account in India. They will block you from using PayPal. If you try to sign up again with a different bank account or credit card and they recognize you as the account holder, they will block that account as well. There are statutes of limitations on how long they can wait before coming after you.  14 years certainly exceeds it, which I believe means you are not legally required to pay. statutes of limitations by state The most likely scenario is that this is a scam.  Second most likely is that this is a collections agency trying to trick you into paying even though they don't have legal authority to force you.  In that case if you do pay them anything, then the statute of limitations restarts and they can legally start giving you trouble, so definitely don't do that. If they keep harassing you, you can probably take legal action against them.  That's the worst case scenario, though.  I'd just ignore them. At this point, if they are legally entitled to any money, which I highly doubt, they will need to take you to court.  They are not going to do that over $1000. Blocking their number might be a reasonable idea. I would doubt whether they can even do anything to your credit rating over this issue.  If you are worried about your credit, you can check your oustanding debts and negative incidents at www.annualcreditreport.com and see if you see anything.  I would be surprised. Edit: You might read up about time-barred debts (assuming it's not a scam.  I still think it is). FTC page on time-barred debt Credit Cards when I can.  The reason if there is fraud or disputed charges (like I very much disagree with the cell phone charge) a debit card is already gone and I have to get the money back, versus a credit card where I haven't paid anybody anything. Keep in mind collectors are trying to get you to react emotionally, which is having some effect as you are considering bankruptcy.   ...threatening me with judgments... Did they threaten to take away your first born son too?  Many of their threats are empty.  Even if you do have a judgement, you may be able to negotiate with the lawyer that is handling the judgement.  Once you don't pay them anything for a few years, they are more likely to negotiate. It is good that you recognize that it was your dumb decisions that got you into this mess.  Once on the other side of all this cleaning up that you have to do what will you change so this does not happen again?  What raises a red flag for me is that you are worried about your credit score.  Trying to have a good credit score is what got you into this mess in the first place. Stop borrowing. You will probably not be able to figure out the bank from the account number. You can check for your name on registries of abandoned bank accounts or unclaimed money, but without more information, you don't have a lot of options.