Offer your thoughts or opinion on the input financial query or topic using your financial background.

A debt collector will not allow me to pay a debt, what steps should I take?
This doesn't seem to explain the odd behavior of the collector, but I wanted to point out that the debt collector might not actually own the debt. If this is the case then your creditor is still the original institution, and the collector may or may not be allowed to actually collect. Contact the original creditor and ask how you can pay off the debt.