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Can a car company refuse to give me a copy of my contract or balance details?
The advice above is generally good, but the one catch I haven't seen addressed is which specific laws apply.  You said that you are in Arkansas, but the dealer is in Texas.  This means that the laws of at least two different states are in play, possibly three if the contract contains a clause stating that disputes will be handled in a certain jurisdiction, and you are going to have to do some research to figure out what actually applies.   One thing that may significantly impact this issue is whether you were in TX or AR when you signed the contracts.  If you borrowed the money in TX, and the lender is in TX, then it is almost certain that the laws of Texas will govern.  However, if you were living in AR at the time you acquired the loan, particularly if you were in AR when you signed the papers, you have a decent case for claiming that the laws of Arkansas govern.  I don't know enough about either state to know if one is more favorable to the consumer than the other, but it is a question you really want to have answered.  That said, I would be shocked if any state did not have provisions requiring the lender to provide a copy of the terms and a detailed statement of the account and transaction history upon request.  Spend some time on the web site of the Texas attorney general and/or legislator (because that is where the lender is, they are more likely to respect Texas law) to see if you can track down any specific laws or codes that you can reference.  You might also look into the federal consumer protection laws, though I can't think of one off hand that would apply in the scenario you have described.   Then work on putting together a letter asking them to provide a copy of the contract and a full history of the account.  As others noted, make sure you send it certified/return receipt, or better yet use a private carrier such as fedex, and check the box about requiring a signature. Above all you need to get the dialog transferred to a written form.  I can not stress this point enough.  Everything you tell them or ask for from here out needs to be done in a written format.  If they call you about anything, tell them you want to see their issue/offer in writing before you will consider it. You do not necessarily need a lawyer to do any of this, but you do need to know the applicable laws.  Do the research to know what your legal standing is.  Involve a lawyer if you feel you need to, but I have successfully battled several large utility companies and collection agencies into behaving without needing one.