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Computer vendor not honoring warranty. What's the next step?
The issue yo have to consider is that under many state laws, you must give a merchant three opportunities to correct an issue before you can sue them, so check with your state before considering that option. Here's a link to the Federal Trade Commission's warranty information page, which may give you some ideas about what your options are. Keep in ind, if you let someone else work on the computer rather than the store you bought it from, you might give the guy a valid claim in court to throw out your lawsuit!  Many times, warranties will spell out the conditions under which repair work can or must be done, so make sure you follow every step to the letter in order to preserve your claim. I would strongly suggest that you start creating a paper trail for your claim.  Start by writing a very precise and detailed letter to the store owner, with copies of all relevant documents (your receipts, warranty papers, etc.) included.  Explain the entire history, including what steps you've taken to date to get him to honor the warranty.  Offer him the option to let you take the computer to another shop for repairs at his expense.  Then, send the letter by certified mail, return receipt requested, to the store owner so that he can't deny receiving your letter.  This is all in order to make the best case you can for your claim just in case you do have to sue him. Do not take the computer to anyone else until or unless he tells you in writing that he is willing to let you do that.  You don't want to risk him arguing that the other shop is responsible for the problems now. I hope this helps. Good luck!