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Bait-and-switch on new car lease
Within some limitations, the dealer is allowed to approve or deny lending to anyone that it chooses.  Those constraints are the basics that you'd expect for any regulation in the US:  Race Religion Nationality Sex Marital Status Age  Source of income You can read more about them in this leaflet from the FDIC's Fair Lending Laws office. (Link is a pdf download.) As far as what to do in your mother's case, it sounds like it may be some slightly shady sales tactics, but it isn't entirely illegal... It's just annoying.  One thing you could do to try to head off some of the crazy bait-and-switch sales tactics is to communicate with a handful of dealerships in your area about the specifics of your mother's profile as a purchaser. It's much harder to give someone the run-around if you have already agreed to something in principle by email.