Share your insights or perspective on the financial matter presented in the input.

Is threatening to close the account a good way to negotiate with the bank?
I would hold off on making that threat (closing your account). First, because as others have said, it's not likely to help. And second, assuming you're willing to make good on that threat, you should only play that card as a final absolute last resort, because if it fails, and you close your account, there is little to nothing else you can try to get what you want. First, talk one-on-one with a personal banker at your local BA branch. You might be surprised at how helpful they can be. Next, try talking to customer service on the phone. After that, you might try sending a letter to corporate HQ. A lot depends on the particular "feature" you are talking about and why they removed it. It could be that 1) the bank finds the feature is just too costly provide for free, 2) there may be a technical reason why they can no longer provide it, 3) it could be as simple as that few to none of their customers (excluding you) are actually using the feature, or 4) it could be that due to changing regulation, or market forces, no bank is offering that feature anymore. Also, while they may not care specifically about your business, the local branch has an incentive to not drive customers away if it can be reasonably avoided.