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Do there exist any wikipedia type sites for evaluating financial service providers?
Excellent question.  I'm not aware of one. I was going to say "go visit some personal finance blogs" but then I remembered that I write on one, and that I often get a commission if I talk about online accounts, so unless something is really bad I'm not going to post on it because I want to make money, not chase it away. This isn't to say that I'm biased by commissions, but among a bunch of online banks paying pretty much the same (crappy) interest rate and giving pretty much the same (often not crappy) service, I'm going to give air time to the ones that pay the best commissions.  That, and some of the affiliate programs would kick me out if I trashed them on my blog. This also would taint any site, blog or not, that does not explicitly say that they do not have affiliate relationships with the banks they review. I suppose if you read enough blogs you can figure out the bad ones by their absence, but that takes a lot of time.  Seems like you'd do all right by doing a "--bank name-- sucks" Google search to dig up the dirt. That, or call up / e-mail / post on their forum any questions you have about their services before sending them your money.  If they're up front, they'll answer you.