>> Staying connected
with your customers has
never been more important to listen,
understand, and
respond to their needs
at the right time and
in the right place.
Dynamics 365 Customer Voice
empowers organizations to
capture and incorporate
real-time feedback
into a unified view of
customers and drive action
in the moments that matter,
enabling and simplifying
the ongoing process
of building meaningful
customer relationships.
Start creating surveys immediately
with just a few clicks.
Ready to use templates from
customer voice help you to easily
personalize surveys at scale.
After a customer's
order is delivered,
you can quickly get a pulse
on their delivery experience.
Click into the "Template" to
access pre-built
questions on the spot.
Add satisfaction metrics such as
net promoter score into
your survey with one click.
Set alerts and be notified when
your business receives below
satisfactory scores or when
to follow up and thank
a very happy customer.
With coverage across
all possible channels,
you can meet customers where
they are and be sure to catch
every response and
improve every experience.
Built-in integration
capabilities help
you create a holistic
view of each customer.
Connect feedback into your
everyday applications
and workflows including Dynamics,
Power BI, Power Apps,
and hundreds of other apps
through Power Automate.
Automate sending surveys at
the right moment in your
customer's journey.
Receive updated real-time
feedback directly
into the tools and systems you
already spend most of your time in.
With customer voice, you can generate
a 360 degree view of your customer
without having to toggle
between different apps.
Activate insights, and drive action
with real-time feedback
to proactively
elevate your customer experience and
uncover what truly drives
customer satisfaction.
Customer voice helps you
to visualize insights on
your dashboard and promptly
resolve issues with
set triggered alerts.
Simply click into the dashboard
to access a customer's profile,
view the specific feedback along
with customer sentiment
automatically surface
by Microsoft's AI technology to
respond with the next best action.
Always stay connected, build
stronger relationships,
and deliver better experiences
for all your customers.
Try Dynamics 365
Customer Voice today.
