Let's jump right into Sirena!
Imagine this.
Your business receives a new message.
You can see a welcome message sent automatically.
Then type a slash / to access the list of
customized quick replies.
Select one and hit enter.
Now, this conversation belongs to your inbox.
With Sirena, say goodbye to private WhatsApp
conversations.
Now, everyone is writing from only ONE WhatsApp
account.
You can see every team members' inbox as well
as which conversation is pending a reply or
has been scheduled for later.
The interface, as you can see, it's quite
similar to the WhatsApp that your team is
already using.
You can send voice messages, images, and documents,
just as simple as WhatsApp.
And as a plus, in Sirena, you can add private
notes or sales quotes that will enrich the
client details without sharing the information
in the chat.
You can also transfer this whole conversation
history to another agent, or to another team.
The sales team could transfer it to logistics,
or to billing, depending on how you organize
your business.
Right here, you can see an Administration
panel, where you can review live reports and
performance trends of your team.
This is ideal for managers who need to understand,
how is the business performing while chatting
with clients.
You could see how many customers are waiting
for a response, for how long, and who is responsible
for those pending activities.
You could also search for any current or past
conversation, filter them, and peek into each
of them to check what's going on.
Sirena is the tool that allows your whole
team to be connected under a single WhatsApp
line, no complications, avoiding using their
personal WhatsApp numbers.
As a business manager, you'll be able to know
everything about the conversations your team
is having with your clients.
Giving you both, a general overview, and a
tracking tool of the Whatsapp channel.
If you have any questions, you can WhatsApp
our team using the link in the description
below, or send us a message, to schedule a
call to assess what's the best plan
that fits your business.
