So the mission statement
is very, very simple.
It's health is all we do.
The real driver at
Jefferson, and what
we're trying to do
to make us different,
is that we're focused
on innovation.
So I'm a nurse with a business
degree, but I am an IT geek,
and I love to work with IT.
We recognized that our emergency
department needed improvement
based on some patient feedback.
The big problem was
we couldn't figure out
exactly what was happening,
because our data was so old.
There are some diseases that,
the faster you treat them,
the better their
outcomes are going to be.
So when you're
diagnosed with cancer,
the first thing you want
to do is really fix it.
The speed at which you
get treatment is critical.
In health care, that process
is a little more complex
than it needs to be.
And so with Domo, we were
able to make some changes.
We were able to change
staffing, change our processes,
and really be able to spend
time with our patients
and provide the care
that they really needed.
We were able to
bring down the amount
of time it takes
to get insurance
authorization for a chemo
appointment from 22 days
to about 3 and 1/2
days on average.
Patients used to wait almost
an hour to see a provider,
and now we average
about 19 minutes.
Our left without being seen rate
was higher than the national
average-- it was probably
around 4.5% to 5%--
and now it's down
to 0.8% on average.
After Domo, we've
been able to do--
not just analytics,
rapidly, intuitively,
and in a self-service
kind of way--
but also, we've been able to
use it as a prototyping platform
to help us create new
software, new services,
new data displays--
very, very trivial.
There's a lot of
questions out there
that we didn't even
know needed answering.
My favorite thing about Domo is
the variety of graphs and cards
you're able to build with it.
And with Domo, I'm able
to sit in my office
and instantly see if we're
having a bad day or a good day.
I don't have to look at stagnant
reports, or static reports--
I'm able to see real-time
data, and it's amazing
how quickly you can change
things by having access
to real-time data.
So what you're looking at is the
emergency department dashboard.
This is what we use to prototype
what the dashboard would
ultimately look like.
And also,
administrators use this
to get a good sense of
how the ED is performing
at any point in time.
And also, to detect
anomalies-- so for example,
you are seeing a great
example of an anomaly here.
LWBS has left
without being seen,
and you can see a
kind of normal trend--
there isn't a lot
of fluctuation here.
There is some, but there's
a huge anomaly on this day.
Working with Domo is
a turnkey solution.
The data's prepared for me
and it's very easy to use.
Domo is helping us improve
the quality of care
for our patients,
and also helping
us get to our goal
of saving lives.
